Mercure Queenstown Resort 4 stars

Customer review rating 4.3/5 7,960 reviews

ALLSAFE approved hotel

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Mercure Queenstown Resort
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+ 26 Services

Hotel extras

  • Certified ALLSAFE

  • Majestic views overlooking Lake Wakatipu and the Remarkables

  • 3 flexible meeting rooms with natural light and spectacular views

  • Seasonal swimming pool, spa pools, sauna and gym.

  • Family friendly with free car parking.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Beach and water sports
  • Skiing
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Mercure Queenstown Resort

Sainsbury Road
Fernhill
Private Bag 50071
9300 queenstown
new zealand

Tel: +6434426600

Fax: (+64)3/4427354

Check-in from 14h00

Check out up to 11h00

  • SAINSBURY RD :  HIGHWAY 6 QUEENSTOWN

  • SAINSBURY ROAD :  HIGHWAY 8 QUEENSTOWN

  • By plane

    QUEENSTOWN FRANKTON At 20km / 12 miles

  • By car

    HIGHWAY 6 At 15km / 9.38 miles

GPS :-45.038529, 168.638685

Our accommodation(s)

Choose from a choice of Garden View standard rooms or spacious Lake View rooms. Superior room amenities in both room options.

Garden View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Bathroom products
  • Direct dial telephone

Garden View room with King-size bed

Accessible room
  • Max. number of persons: 3
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with 2 Queen-size beds

  • Max. number of persons: 4
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Superior Lake View Room with King-size bed

  • Max. number of persons: 3
  • Area: From 28 / 301 sq ft
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Deluxe Garden View 1 King Bed

  • Max. number of persons: 2
  • Area: From 24 / 258 sq ft
  • Wireless internet in your room
  • High speed internet
  • Bathroom products
  • Direct dial telephone
  • Bathrobe

Deluxe Lake View 1 King Room

  • Max. number of persons: 2
  • Area: From 28 / 301 sq ft
Rooms

Our restaurants and bars

RISES

Type of cuisine: International

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full continental, english, american and asian selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

Menu (PDF)

SOUTH EATERY

Type of cuisine: Regional

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Menu (PDF) Cocktail menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LOUNGE BAR

Non contractual photo

A relaxing meeting place in the heart of the hotel with superb views and an alpine lodge theme, with stylish furnishings, an open fire and LCD Sky TV with the latest news and sports. Enjoy coffees, cocktails, light meals and beverages.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 129

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Queenstown Resort

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,960 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,829 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Home from home

TripAdvisor rating 5.0/5

oldbrits 04/03/2021 TripAdvisor review

Such friendly and helpful staff, along with the good sized comfortable rooms and stunning views from the rooms, the lounge, the bar and the breakfast room make this the best stay in Queenstown. Highly recommended.

Beautiful lake views

Customer review rating 4.0/5

Sarah Families - 02/03/2021 Confirmed reviews ALL

We received a warm welcome from the duty manager when we checked in and saw him regularly thoughout our stay, he was great! The room was very clean but an older style that's looking a little tired. The view made up for it and we enjoyed the pool and spa pools.

Dear Sarah C., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. I am pleased you enjoyed the beautiful lake views. We have several refurbishments and upgrades planned for 2021 which address your areas of concerns regarding the room. Thank you so much for your kind words towards our team member Benny, I am so pleased he ensured you had a memorable stay. I will pass along your feedback. It would be our pleasure to welcome you back to the hotel in the near future. Kind Regards Tegan Martin Front Office and Reservations Manager

Great weekend break

Customer review rating 4.5/5

Kerry Families - 02/03/2021 Confirmed reviews ALL

Stayed overnight and loved it. Were upgraded to a lake view room which was really special. The staff were so friendly and accommodating. Loved the views. Clean room and level 2 breakfast was handled well.

Dear Kerry, Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are glad you enjoyed the views from your spacious lake view room. You have noted many positive attributes of the hotel and we always appreciate kind words towards our staff and service We truly wish all guests to feel welcome at the Mercure Queenstown Resort. It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Tegan Martin Front Office and Reservations Manager

Really good experience

Customer review rating 5.0/5

Jack Z. Solo - 02/03/2021 Confirmed reviews ALL

The staff at reception were very helpful bot at check-in and check-out The room had a beautiful room Enjoyed the overall vibe of the complex including the restaurant. It was very good value for money and I'll bo back.

Dear Jack Z., Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and idyllic setting and vibe at the hotel. Thank you for your kind comments towards the reception team, it was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Tegan Martin Front Office and Reservations Manager

Excellent as always

Customer review rating 5.0/5

Andrew L. Families - 01/03/2021 Confirmed reviews ALL

This was our third time staying at this property. The rooms are great with beautiful views of the mountains and lake. But the most important factor is the staff. It was my mom‘s birthday, and everyone went out of their way to make it very special for her. She was very, very pleased. Ren, Benny, Abishek and Tegan especially stood out. I’ve already booked our next visit at this property. Highly recommend!

Dear Andrew L., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort I am so pleased to hear that you and your Mum had a excellent stay and it was a pleasure to be able to celebrate your Mum's birthday with you both. Thank you so much for your kind comments towards our team members, I will be sure to pass along your feedback. Thank you for recommending the Mercure Queenstown Resort and we look forward to your next visit. Sincerely, Tegan Martin Front Office and Reservations Manager

Good stay

Customer review rating 4.0/5

Palvinder S. Friends - 28/02/2021 Confirmed reviews ALL

Good

Dear Palvinder A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office and Reservations Manager

Great location and quality services

Customer review rating 4.5/5

Bharat Families - 27/02/2021 Confirmed reviews ALL

Excellent facility with timely service and good breakfast. The pool and Spa facilities were excellent to keep the kids excited.

Dear Bharat, Thank you so much for taking the time to leave such a positive review regarding your stay with us. It was a pleasure accommodating your family and we hope to see you again in the future! Sincerely, Joshua Mitchell Assistant Manager

Good Stay & Beautiful Location

Customer review rating 5.0/5

Sumit K. Families - 25/02/2021 Confirmed reviews ALL

This experience was awesome. I like your room service and Location. Staff was really friendly and willing to help you if needed. Hope i will do next stay with your in winter where I wanna Enjoy the Snow over the mountains. Thanks Sumit K.

Dear Sumit K., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback and I am pleased that you had an awesome experience at the Mercure Queenstown Resort. Thank you for highlighting the friendliness of the staff. Thank you for providing the details of your food and beverage experience. I will pass along your comments for our Food and Beverage Manager to review. We look forward to welcoming you back at the Mercure Queenstown Resort for a winter escape. Kind Regards Tegan Martin Front Office and Reservations Manager

Queenstown stay

Customer review rating 4.0/5

Dion Couples - 25/02/2021 Confirmed reviews ALL

Great views and staff Breakfast was a little bit of a let down

Dear Dion, Thank you kindly for taking the time to leave feedback regarding your stay with us. Comments from our Elite Members are always valued incredibly highly here at the Mercure, I would like to express sincere apologies for your experience during breakfast. I have passed your feedback on to our F&B Manager. It is my hope that you will give us the opportunity to welcome you back in the future. Sincerely, Joshua Mitchell Assistant Manager

Great Stay

Customer review rating 4.0/5

Grant Couples - 24/02/2021 Confirmed reviews ALL

Great 3 night Stay Staff were exceptional in service enjoyed the View and the spa This is our preferred hotel in Queenstown

Dear Grant E., We very much appreciate you taking the time to fill out our guest feedback survey. As an Accor Hotel Loyalty Member your feedback is essential in the hotel being able to grow and learn from its guests. It is always a pleasure to hear that a guest had a great stay and thank you for highlighting Bessy and Fou the teams exceptional service. Thank you for outlining the improvements you wish to see at the hotel and we look forward to your next visit at the Mercure Queenstown Resort. Kind Regards, Tegan Martin Front Office and Reservations Manager

Very friendly and accommodating staff

Customer review rating 4.5/5

Gary P. Couples - 24/02/2021 Confirmed reviews ALL

We have stayed before and this time was as nice as last The staff are very helpful

Dear Gary p., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to welcome back a valued Accor Hotel Member such as yourself. Thank you for highlighting the friendly team, it was a pleasure to take care of you during your stay. Thank you again for sharing your experience, and we look forward to your next visit at the Mercure Queenstown Resort. Sincerely, Tegan Martin Front Office and Reservations Manager

Great customer service

Customer review rating 5.0/5

Jan Couples - 23/02/2021 Confirmed reviews ALL

Consistent and thorough cleaning services Accomodating and welcoming reception

Dear Jan C., Thank you for taking the time to leave us such a great review. I will be sure to pass on all feedback. In the current climate, every little bit helps. If you have the time it would be sincerely appreciated if you were to leave a review for us on TripAdvisor as well! https://www.tripadvisor.co.nz/Hotel_Review-g255122-d256491-Reviews-Mercure_Resort_Queenstown-Queenstown_Otago_Region_South_Island.html?m=19905 We look forward to seeing you again soon! , Sincerely, Benny Madden Assistant Manager

Good Stay

Customer review rating 5.0/5

Danielle Business - 23/02/2021 Confirmed reviews ALL

Perfect Service and Comfortable Stay and Great Views

Dear Danielle L., It is always a pleasure to receive positive feedback. I will share your comments with our team. In the current climate, every little bit helps. If you have the time it would be sincerely appreciated if you were to leave a review for us on TripAdvisor as well! https://www.tripadvisor.co.nz/Hotel_Review-g255122-d256491-Reviews-Mercure_Resort_Queenstown-Queenstown_Otago_Region_South_Island.html?m=19905 Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards, Benny Madden Assistant Manager

Great stay, amazing views, lovely staff

Customer review rating 5.0/5

Grace Friends - 23/02/2021 Confirmed reviews ALL

Our stay was absolutely immaculate. The staff went above and beyond to ensure the best possible stay for us. The facilities were fabulous, with a pool and two spa pools with lovely mountain views. Our room was fantastic with amazing views of Lake Wakatipu, it was well worth the amount we paid. The staff at the bar were especially great, making us fantastic coffees and cocktails throughout our stay. I highly recommend the Mercure Queenstown to anyone heading to the Queenstown area. An added bonus was the carpark, with free and secure parking right onsite!

Dear Grace N., Thank you for taking the time to leave us such a great review. I am glad to hear you were able to enjoy our amazing views and hotel. In the current climate, every little bit helps. If you have the time it would be sincerely appreciated if you were to leave a review for us on TripAdvisor as well! https://www.tripadvisor.co.nz/Hotel_Review-g255122-d256491-Reviews-Mercure_Resort_Queenstown-Queenstown_Otago_Region_South_Island.html?m=19905 We look forward to seeing you again soon! Kind regards, Benny Madden Assistant Manager

Definitely recommend Mecure Queenstown

Customer review rating 5.0/5

Dayle S. Solo - 23/02/2021 Confirmed reviews ALL

A fine hotel with great facilities and great staff. The lake view rooms are excellent but I don't think you would be disappointed with a garden view room either. Although never having stayed here before, I was so confident in the service and facilities I had already booked at second stay. Accor hotels always offer excellent service but this is one of the few I have stayed in that is another level again. I'm looking forward to my next stay in a few weeks

Dear Dayle S., It is always a pleasure to receive positive feedback. I will share your comments with our team. In the current climate, every little bit helps. If you have the time it would be sincerely appreciated if you were to leave a review for us on TripAdvisor as well! https://www.tripadvisor.co.nz/Hotel_Review-g255122-d256491-Reviews-Mercure_Resort_Queenstown-Queenstown_Otago_Region_South_Island.html?m=19905 We look forward to seeing you again soon! Sincerely, Benny Madden Assistant Manager

Exceptional Service

Customer review rating 5.0/5

Jennifer Business - 23/02/2021 Confirmed reviews ALL

We were staying for a work conference that also coincided with our wedding anniversary. We were spoilt from the moment we showed up. The little extras like rose petals and profiteroles even during uncertain Covid 19 times was above and beyond. Every single staff member was helpful and friendly. Our room was comfortable, clean and had amazing views. The food was delicious with great variety and the cocktails were amazing as well (detailed and delicious).

Dear Brenan E., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. In the current climate, every little bit helps. If you have the time it would be sincerely appreciated if you were to leave a review for us on TripAdvisor as well! https://www.tripadvisor.co.nz/Hotel_Review-g255122-d256491-Reviews-Mercure_Resort_Queenstown-Queenstown_Otago_Region_South_Island.html?m=19905 We look forward to seeing you again soon! Kind regards, Benny Madden Assistant Manager

amazing

Customer review rating 5.0/5

Annika Couples - 22/02/2021 Confirmed reviews ALL

my fiance and I stayed 3 nights here. The staff were warm and friendly. The pool and spa was the highlight of the hotel. The room was spacious, clean and tidy.

Dear Annika y., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. In the current climate, every little bit helps. If you have the time it would be sincerely appreciated if you were to leave a review for us on TripAdvisor as well! https://www.tripadvisor.co.nz/Hotel_Review-g255122-d256491-Reviews-Mercure_Resort_Queenstown-Queenstown_Otago_Region_South_Island.html?m=19905 It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back. Sincerely, Benny Madden Assistant Manager

Excellent location with lovely lake views, car-parking and friendly staff.

Customer review rating 4.5/5

Anonymous Couples - 21/02/2021 Confirmed reviews ALL

Most enjoyable stay. Rooms was spacious and the view was stunning. We have stayed in the Fernhill area before and like the quiet location. Car-parking, always at a premium in Queenstown, was a bonus.

Dear Del A., Thank you for taking the time to write such kind words regarding your experience at the Mercure Queenstown Resort. We are thrilled you enjoyed the beauty of Queenstown and idyllic setting of our hotel. In the current climate, every little bit helps. If you have the time it would be sincerely appreciated if you were to leave a review for us on TripAdvisor as well! https://www.tripadvisor.co.nz/Hotel_Review-g255122-d256491-Reviews-Mercure_Resort_Queenstown-Queenstown_Otago_Region_South_Island.html?m=19905 It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Sincerely, Tegan Martin Front Office and Reservations Manager

Great views due to upgrade thanks

Customer review rating 4.5/5

Heather D. Couples - 21/02/2021 Confirmed reviews ALL

Friendly staff and great views from inside and out. Great gym, restaurant and rooms. If you had the money I would make the balcony grass area a bit tidier.

Dear Colin and Heather D., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. We are very fortunate to be situated in such a unique location in Queenstown giving us unparalleled views of Lake Wakatipu and the Remarkable Mountains. We are glad you enjoyed these views from your spacious lake view room. It is always a pleasure to receive positive feedback. I will share your comments with our team regarding the outdoor balcony. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tegan Martin Front Office and Reservations Manager

Great Views & Service

Customer review rating 5.0/5

Natalie Business - 21/02/2021 Confirmed reviews ALL

First time staying here - great spot not too far from town with great views. I believe it was Benny who helped us out, super professional and polite! Had a great experience.

Dear Natalie B., Thank you for taking the time to tell us your thoughts about your stay at the Mercure Queenstown Resort. You have noted many positive attributes of the hotel and we always appreciate kind words towards our team member Benny, I will be sure to pass along your feedback. In the current climate, every little bit helps. If you have the time it would be sincerely appreciated if you were to leave a review for us on TripAdvisor as well! https://www.tripadvisor.co.nz/Hotel_Review-g255122-d256491-Reviews-Mercure_Resort_Queenstown-Queenstown_Otago_Region_South_Island.html?m=19905 It would be our pleasure to welcome you back to the hotel in the near future. Sincerely, Tegan Martin Front Office and Reservations Manager

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