Name: Mercure Queenstown Resort Hotel | Leisure Resort | ALL - ALL
Address: 21 Sainsbury Road, Fernhill, PO Box 156, QUEENSTOWN, 9300, NZ
Telephone: +6434426600
Rating: 4.3

Mercure Queenstown Resort

Hotel for travellers looking for local and authentic experiences

Situated on a unique vantage point with breathtaking views over Lake Wakatipu and the Remarkables Mountain range. Our resort offers 148 guest rooms with either spectacular Lake or relaxing Garden views.
For an adventure packed holiday or a relaxing sojourn, Mercure Queenstown Resort can provide you with a perfect base to explore all the wonderful activities and places to discover. Hotel facilities include a seasonal swimming pool, spa pools, sauna, gymnasium and a sports storage room.

Mercure Queenstown Resort is the ideal base for families, groups and couples seeking a relaxed retreat in New Zealand's adventure capital. A 5-minute drive will see you exploring Queenstown's vibrant dining and retail precinct, before heading on to some of the best-loved local ski resorts, including Coronet Peak.

Explore nearby Queenstown Gardens, Queenstown city center, and Skyline Gondola and luge.

The Mercure Queenstown team welcomes you to our very special location with exceptional views over the Lake and Mountains combined with excellent hotel services and facilities.

Marty Lamont, Hotel Management

Hotel extras

Uninterrupted views from South Eatery Restaurant and Lake view rooms
Coffee, snacks, and beverages at the Lounge Bar
Three meeting rooms with natural light and views
24-hour reception and paid on-site car park

Our accommodation(s)

Room

Garden View Room with 2 Double beds

4 pers. max
24 m² / 258 sq ft

Bedding 2 x Double bed(s)
Views: Garden View or Pool side

See availabilities

Room

Garden View room with King-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side
Accessible room

See availabilities

Room

Lake View Room with 2 Queen-size beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Lake View Room with King-size bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Superior Lake View Room with 2 Queen-size beds

4 pers. max
28 m² / 301 sq ft

Bedding 2 x Queen size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Superior Lake View Room with King-size bed

3 pers. max
28 m² / 301 sq ft

Bedding 1 x King size bed(s)
Views: Bay view or Lake View or Mountain view

See availabilities

Room

Garden View room with King-size bed

3 pers. max
24 m² / 258 sq ft

Bedding 1 x King size bed(s)
Views: Garden View or Pool side
Accessible room

See availabilities

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

+64 3 442 6600

+64 3 442 7354

HIGHWAY 6

Highway exit

Access: 15 km / 9.38 mi

LAKE WAKATIPU

Tourist attraction

Access: 2 km / 1.25 mi

QUEENSTOWN MEMORIAL HALL

Entertainment/theatre district

Access: 3 km / 1.88 mi

QUEENSTOWN PARK

Botanical gardens

Access: 3 km / 1.86 mi

WHARF CASINO

Casino

Access: 3 km / 1.88 mi

QUEENSTOWN READINGS CINEMA

Cinema district

Access: 3 km / 1.88 mi

ARROWTOWN MUSEUM

Museums

Access: 20 km / 12.43 mi

CORONET PEAK

Ski area

Access: 20 km / 12.5 mi

ARROWTOWN GOLDMINING VILLAGE

Historic monument

Access: 20 km / 12.43 mi

CENTRAL OTAGO WINERIES

Other attractions

Access: 35 km / 21.75 mi 25 min drive

CROMWELL RACETRACK

Racetrack

Access: 59 km / 36.88 mi

GLENORCHY GATEWAY TO WILDERNESS

Tourist attraction

Access: 59 km / 36.88 mi

LAKE WAKATIPU

Lake

Access: 3 km / 1.86 mi 15 min walk / 3 min drive

Shuttle

Shuttle scheduled

QUEENSTOWN

Shopping centre/mall

Access: 1.8 km / 1.12 mi 20 min walk / 5 min drive

QUEENSTOWN

Shopping centre/mall

Access: 3 km / 1.88 mi

Hotel services

Check-in from 02:00 PM - Check out up to 11:00 AM

On site

Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service

RISES

Rises Restaurant offers a hearty alpine buffet breakfast every day. Full Continental, English and American selections. Enjoy the views and sunrise over the Remarkables Mountains from the Rises Restaurant vantage point every day.

SOUTH EATERY

South Eatery Restaurant, a la carte dining featuring the best of Central Otago wines and seasonal menus. Enjoy the 180 degree views and sunsets of the Lake Wakatipu and Remarkables Mountain range from the panoramic floor to ceiling windows.

Meetings & Events

Number of Meeting Room: 3
Surface of the largest room: 129 m² / 423 sq ft
Maximum seats capacity: 90
Maximum capacity for banquets: 70

Find out more

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5 1,430 reviews

Scott F. Solo - 3/16/2026 Confirmed reviews ALL

A lovely rest after running the Milford track the previous day. Very good service!

Dear Scott, Thank you for your review and congratulations on completing the Milford Track, it sounds like quite an achievement! We’re really pleased to hear that the hotel was a comfortable place to rest afterwards and that you experienced excellent service during your stay. Thank you as well for recognizing Lucy; we’ll be sure to share your kind words with her. We also appreciate your feedback regarding the ALL member rates and breakfast selection, as it helps us continue improving the experience for our guests. We hope to welcome you back to Mercure Queenstown Resort for another well-earned rest in the future. Kind Regards Gurjant Singh Assistant Manager Mercure Queenstown Resort

Bernice U. Families - 3/15/2026 Confirmed reviews ALL

Very disappointed for the amount that I paid for considering we had to wait 40minutes for the hot water to come through and waited an hour for dinner

Dear Bernice, Thank you for your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been to wait for both the hot water and your dinner, especially after a long day. This is certainly not the standard we aim to provide for our guests. Your comments have been shared with our team so we can look into what happened and make sure delays like this are addressed and improved. We truly appreciate you bringing this to our attention and hope we’ll have the opportunity to provide you with a much better experience in the future. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Kim C. Couples - 3/14/2026 Confirmed reviews ALL

The hotel is located in a pretty setting with mountain views which we appreciated. Overall, the stay was pleasant enough, but unfortunately the benefits didn’t quite justify the price. Our room was clean and comfortable, but looked a bit tired, making the experience feel less worth the price point. There is a lovely restaurant and view to be enjoyed.

Dear Kim, Thank you for taking the time to share your feedback. We’re glad you enjoyed the beautiful mountain views and our restaurant setting — it’s wonderful to hear those aspects helped make your stay pleasant. We also appreciate your honest comments regarding the room and overall value. Your feedback about the room feeling a bit tired is very helpful, and we will certainly share this with our team as we continue working on improvements to enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the value we offer. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Oscar B. Families - 3/14/2026 Confirmed reviews ALL

The hotel felt very old and quite run down. The elevators sounded like they were on their last legs, and I honestly felt safer using the stairs than the elevator. There were also basic things missing, like tissues in the room. Considering the condition of the hotel, it also felt very overpriced. Overall, it didn’t feel very well maintained and could definitely use some updating.

Dear Oscar, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations. Your comments about the condition of the hotel, the elevators, and the missing in-room amenities have been noted and shared with our maintenance and housekeeping teams. We understand how important it is for guests to feel comfortable and confident in the facilities, and we regret that this was not your experience. We appreciate you bringing these matters to our attention, as feedback like yours helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a stay that better reflects the standard we aim to deliver. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Hood A. Solo - 3/12/2026 Confirmed reviews ALL

A short getaway for a couple of nights. Hotel location is quiet. Interiors seem dated and in need of updating. Room was okay, again dated, ample room in the main bedroom area, cramped bathroom (1 person max). Lacking the modern tech features that you get is other hotels that charge the room rate.

Dear A., Thank you for taking the time to share your feedback following your recent stay. We're pleased to hear that you enjoyed the quiet location for your short getaway. We appreciate your comments regarding the interiors and room features. Your feedback about the dated décor, bathroom size, and the lack of modern technology is valuable and has been noted, as we are continually looking for ways to improve the guest experience. We’re glad the room provided ample space in the bedroom area, and we hope that overall you were still able to enjoy a relaxing stay. Thank you again for your review, and we hope to have the opportunity to welcome you back in the future. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort