Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,435 reviews

Best price
guarantee
Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,435 reviews

TripAdvisor Rating  4.0/5  1,933 reviews

Customer review rating 3.0/5

Jim C. Business - Confirmed reviews ALL

Great staff. Evening meal very disappointing, let down by the vegetables. Steak was fantastic, however 3 tiny baked type potatoes no bigger than 50c piece in circumference ( not roasted as on the menu) and two very small Broccolini, was very disappointing. The plate looked bare and boring. Looking around the restaurant at other meals went elsewhere for breakfast. More thought and passion in the presentation.

Dear Jim, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the service from our team and that the steak was fantastic. However, we’re truly sorry to hear that the vegetables and overall presentation of your meal did not meet your expectations. Your comments about portion size and plating are very valuable, and we will certainly share them with our kitchen team to ensure we put more thought and care into every dish. We want every part of your dining experience to be as enjoyable as the steak, and we regret that we fell short in this instance. We hope you might give us another opportunity in the future to provide a meal that fully matches your expectations. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Resort Queenstown

Customer review rating 5.0/5

Sarah M. Families - Confirmed reviews ALL

It was so easy to book a room. We had a cancelled flight and were so grateful you had a room. The ladies at the front desk were SO kind. The receptionist the following day actually let us have breakfast after we overslept and missed the buffet, and then helped us with the pool and sauna/shower before we headed back to the airport. Food from the bar late at night was SO GOOD.

Dear Sarah, Thank you so much for taking the time to share your experience with us. We’re really glad we were able to welcome you during such a stressful travel situation, and it means a lot to hear how supported you felt by our front desk team. I’ll be sure to pass along your kind words to the ladies at reception—they’ll be thrilled to know their flexibility, kindness, and extra care made a difference. We’re also so happy you were able to enjoy the pool, sauna, and a good meal from the bar before heading back to the airport. We hope your onward travels went smoothly and would love to welcome you back again hopefully without flight cancellations! Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Expensive but it's Queenstown!

TripAdvisor rating 4.0/5

Mwenjewangu TripAdvisor review

We had the lakeside room and the view was really beautiful, stunning! The location was fine, l got the impression that everyone hires a car in Queenstown so it was fine for people driving. The front staff managers were really nice and helpful. Disliked · We were there for 6 days and midway we asked for our linen to be changed, this wasn't done. Bins, not emptied, glasses not cleaned etc so that was a bit annoying. They also charge $15 a night for parking in an unsecured car park which is essentially just outside which l think is ridiculous. The parking should be free!

Dear Mwenjewangu, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed the stunning lake views from your room and that our front office team made a positive impression with their friendly and helpful service. We sincerely apologise for the housekeeping oversights you experienced during your stay. This is certainly not the standard we strive to maintain, and your comments have been shared with the relevant team to ensure greater attention to service requests in the future. We also appreciate your feedback regarding the parking charges and understand your perspective. Guest feedback such as yours is invaluable as we continue to review our services and offerings. Thank you again for your comments, and we hope to have the opportunity to welcome you back for a more seamless and enjoyable stay. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Chowdhury A. Families - Confirmed reviews ALL

Best experience. 100/100

Dear Chowdhury A., We very much appreciate your comments regarding your stay at the Mercure Queenstown Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Customer review rating 1.0/5

Ming L. Families - Confirmed reviews ALL

When I checked in the front desk said my parking are all covered as I booked with corporate, but charged $15 when checked out. The room was outdated

Dear Ming L., Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the parking charge, as this should have been clearly communicated. We also appreciate your comments about the room condition, as they help us identify areas where improvements are needed. Your feedback has been shared with our management team so we can address these concerns and provide a better experience for our guests in the future. We hope to have the opportunity to welcome you back and serve you better. Warm regards, Alex Andrew Assistant/Duty Manager Mercure Queenstown Resort

In partnership with TripAdvisor

Other web-users rate our hotel

  • 721 reviews 7.6/10 Location
  • 1,484 reviews 7.8/10 Room
  • 1,016 reviews 8.2/10 Service
  • 37 reviews 3.9/10 WiFi
  • 390 reviews 5.8/10 Cleanliness
  • 307 reviews 6.3/10 Breakfast
  • 279 reviews 5.8/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Queenstown