Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,396 reviews

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Mercure Queenstown Resort - Image 1
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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,396 reviews

Customer review rating 5.0/5

Thomas M. Solo - Confirmed reviews ALL

Amazing place to stay with truly outstanding service. The entire team was fantastic thanks to Alex for lighter A heartfelt mention to Ms. Eva at reception: her kindness and professionalism made my stay especially memorable. She delivered phenomenal service throughout. I will definitely be returning to this beautiful place.

Dear Thomas, Thank you so much for your wonderful review. We’re delighted to hear that you had such an outstanding stay with us. Your kind words about myself & Eva mean a lot, and we are thrilled to know that we made your experience memorable. We truly appreciate your support and look forward to welcoming you back again soon. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

R D. J. Solo - Confirmed reviews ALL

Arrived late in the day, tired after walking the Milford Track. Front counter excellent, advice happy and helpful perfect. Room was great, went down for dinner about 7.30 and was told no room but to sit at the bar, the last thing I wanted was noise and crowds, offered a conference room by my self, thought this was strange. Ordered a drink asked about any local gins and I asked to describe what and where it was from. Told by bar staff don't know, don't drink gin so I took a gamble yes it was great still don't know anything about it. Look over the edge to the dinning room and there was several tables empty and asked again if I could have one of those a simple request and was told no. At this stage I asked for a taxi to go into town and all of a sudden a table was made available, I was tired and hungry so I stayed by this stage the food was ok but I was made to feel to rush and finish and get out so maybe I should have gone into town.

Dear R.D. J., Thanks for taking the time to share your experience with us. We’re really glad to hear our front desk team made a positive first impression after what must have been a long day on the Milford Track, and that you were happy with your room. That said, your dining experience clearly fell short, and I’m sorry for the frustration this caused. Being told there was no availability, only to later be offered a table, isn’t the kind of consistency or communication we expect from our team. I also understand how disappointing it must have been to feel rushed when you were simply looking to relax and enjoy your evening. Your comments about the bar service are equally important. Our team should be able to confidently speak about our local offerings, especially when guests are interested in trying something new, and we’ll be addressing this with our staff. We truly appreciate your feedback as it highlights areas we need to improve. If you’re open to it, we’D. love the chance to provide you with a much better experience next time. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Simon T. Business - Confirmed reviews ALL

Water pressure of poor and please open the gym at 6

Hi Simon, Thank you for your great feedback and for rating your stay with us—it's much appreciated. We’re pleased to hear you enjoyed your time overall. I’ve shared your comments regarding the water pressure with our maintenance team so we can continue to improve the experience for our guests. In terms of the gym hours, we do understand the appeal of an earlier start. At present, the opening time is set to ensure minimal disturbance to nearby guest rooms, but we appreciate you taking the time to share your suggestion. We hope to welcome you back again soon for another enjoyable stay. Warm Regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Customer review rating 2.0/5

Mayankkumar S. R. S. Families - Confirmed reviews ALL

IT IS CHARGING FOR THE PARKING IN THE HOTEL , VERY SURPRISING AND SHOCKING. THEY DO NOT PROVIDE ANY JAIN FOOD EVEN SPECIFIED AND STAYING FOR 4 DAYS. EVEN ASKING FOR HOT CHOCO POWDER IN BREAKFAST , SAYING SERVING IN ROOM ONLY !!!

Dear Mayankkumar, Thank you for sharing your feedback with us. We’re glad to know you found some aspects of your stay satisfactory, but we’re truly sorry that your overall experience did not meet your expectations. Regarding parking, we understand your concern. As parking facilities are limited and maintained separately, a charge is applied for their use. We appreciate your feedback and will continue working on ensuring this information is clearly communicated to avoid any inconvenience. We also sincerely regret the inconvenience caused due to the unavailability of Jain food options during your stay. We strive to accommodate dietary requirements wherever possible, and your feedback highlights an area where we need to improve. We will be discussing this with our culinary team to explore better options for future guests. As for the breakfast service, we apologize for the confusion regarding the hot chocolate request. This does not reflect the level of flexibility and service we aim to provide, and we will address this with our team to ensure a more guest-friendly approach. Your feedback is very important to us, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to serve you better in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Karlene H. Families - Confirmed reviews ALL

Good staff, great views, good location. Loved the food choices as well. Thank you to your staff, much appreciated for those extras that make a big difference - such as helping to take our luggage to the taxi and allowing us to leave our luggage at the motel after checkout until we went to the airport. The restaurant staff were brilliant at helping us find solutions to mobility issues so my Mum and I could enjoy an evening meal there as well. Wonderful. Thank you again.

Hello Karlene, Thank you for your thoughtful feedback, we really appreciate you taking the time. It’s wonderful to hear that you had such an enjoyable stay and felt well looked after throughout your time with us. We’re especially pleased that the little touches helped make things easier for you. Your kind words about our restaurant team are greatly appreciated as well; they’ll be delighted to know they helped your mum to have a comfortable and enjoyable dining experience. Thank you again for your kind comments—we hope to have the pleasure of welcoming you both back again soon. Kind regards, Eva Scott Assistant/Duty Manager The Mercure Queenstown Resort

Other web-users rate our hotel

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  • 375 reviews 5.9/10 Cleanliness
  • 335 reviews 4.4/10 Amenities
  • 294 reviews 6.5/10 Breakfast
  • 283 reviews 5.9/10 Value

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