Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,472 reviews

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Mercure Queenstown Resort - Image 1
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Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,472 reviews

TripAdvisor Rating  4.0/5  1,931 reviews

CONVENIENT LOCATION, UNBEATABLE VIEW.

TripAdvisor rating 4.0/5

Gary E TripAdvisor review

Arrived at the Mercure in time to celebrate my wife's birthday and were rewarded with a room featuring a large picture window spectacularly overlooking the lake and mountains...couldn't have asked for better. In addition my wife was presented with a "happy Birthday" platter and birthday car just to top it off. Dinner with good NZ wine in the restaurant, once again with the stunning lake and mountain view. The bar/lounge area is pleasantly comfortable and relaxing, overlooking the restaurant and of course the view. The location is only minutes by car from town where you'll find a great range of cafes, restaurants and bars. In the CBD parking is frequently only 30 minutes but there is also a 120minute zone just a couple of blocks off the main street. The hotel has a large open car park that is patrolled at night but be prepared to pay $15 a night for the parking. Parking on the street is free, but it's a busy road and the hotel park is worth the fee. As with other hotels on our self drive holiday the Mercure was selected as part of the package, but we don't feel we could have chosen better.

Dear Gary, Thank you for taking the time to share your wonderful experience at Mercure Queenstown Resort. We are delighted to hear that your wife's birthday celebration was a memorable one, enhanced by the stunning views from your room and the little touches we provided. It is gratifying to know that you enjoyed the dining experience in our restaurant, paired with New Zealand wine amidst the picturesque backdrop. We appreciate your comments regarding the convenient location of our hotel, as well as the parking options available. We strive to ensure that our guests have access to comfortable amenities and a relaxing atmosphere, and it is encouraging to know that you found our lounge area accommodating. Thank you once again for your feedback. We hope to welcome you back for another delightful stay in the future. Best regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Anupam S. Couples - Confirmed reviews ALL

Stunning views from the room. The staff always go above and beyond to help out and accommodate any request.

Dear Anupam, Thank you for your kind words regarding your recent stay at Mercure Queenstown Resort. We are delighted to hear that our team provided excellent service and that you enjoyed the stunning views from your room. Your feedback is greatly appreciated. Warm Regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Leng C. T. Families - Confirmed reviews ALL

2 days without wifi. IT guy could not resolve the wifi issue. Very upset.

Dear Leng, Thank you for your feedback regarding your recent stay. We are pleased to hear you appreciated our picturesque location. However, we regret that you experienced difficulties with the WiFi service. Your comments will be taken into consideration as we strive to improve our guest experience. Warm Regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Customer review rating 4.5/5

Elizabeth V. H. Families - Confirmed reviews ALL

Very comfortable, helpful staff, great breakfast and with wonderful views, delightful dinner and restaurant, staff in restaurant excellent.

Dear Elizabeth, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the comfort of our accommodations, the quality of our breakfast, and the service in our restaurant. Your feedback is greatly appreciated. We hope to welcome you back soon! Warm regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

Customer review rating 4.0/5

Matias J. L. B. Solo - Confirmed reviews ALL

Great location, spacious and tide room with nice relaxing views of the lake and neighbouring mountains

Dear Matias, Thank you for your positive feedback. We are thrilled to hear that you enjoyed your stay and appreciated our picturesque location and spacious accommodations. Your satisfaction is our priority, and we look forward to welcoming you back in the future. Best regards, Lucy King-O'Donnell Duty Manager Mercure Queenstown Resort

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Other web-users rate our hotel

  • 722 reviews 7.6/10 Location
  • 1,484 reviews 7.7/10 Room
  • 1,040 reviews 8.3/10 Service
  • 29 reviews 5.5/10 WiFi
  • 376 reviews 5.9/10 Cleanliness
  • 318 reviews 6.4/10 Breakfast
  • 281 reviews 6.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.