Kia Ora Fraser, Thank you for your wonderful review! We're delighted to hear that you enjoyed another stay with us and we look forward to welcoming you back in the future! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Sandy, Thank you for taking the time to share your feedback with us. We are pleased to hear that you appreciated our convenient location, but we are truly sorry that other aspects of your stay did not meet your expectations. We sincerely apologise that you did not feel welcomed by our team upon arrival. This is certainly not the level of hospitality we aim to provide, and we will be addressing your comments with our front office team. We also apologise that your room was not serviced during your stay, particularly after a long day out. We understand how disappointing and inconvenient this must have been, especially when returning to the hotel around 4 pm. Your feedback is very important to us, and we will use it to improve both our service and communication with our housekeeping team. We hope to have the opportunity to welcome you back and provide you with the warm and attentive experience you should have received. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Dear Susan B., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you had such a lovely experience. Your feedback is greatly appreciated by our team. We look forward to welcoming you back to Queenstown. Sincerely, Micaela Gamboa Duty Manager Mercure Queenstown Resort

Dear Lorraine B., Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your room and had such a lovely experience. We especially appreciate your kind comments about our team. I will definitely share them with the team. We look forward to welcoming you back to Queenstown. Sincerely, Micaela Gamboa Duty Manager Mercure Queenstown Resort

Kia Ora Rahman, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed your stay and found our staff to be friendly and welcoming. It’s great to know that, despite the hotel’s character and some of its older features, you found your room comfortable. We also appreciate your feedback regarding the limited TV channels and will keep this in mind as we look for ways to improve our guest experience. Thank you again for staying with us, and we hope to welcome you back again soon! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Maritza, Thank you for taking the time to share such detailed feedback. We’re delighted to hear that you enjoyed our location, friendly staff, breakfast, restaurant, and the amazing views. It’s also wonderful to know that you would recommend staying with us. We’re sorry to hear that the room size, air conditioning and TV did not fully meet your expectations. We appreciate your suggestions and will certainly take them on board as we continue to improve our facilities and guest experience. We also apologise for any confusion regarding the parking charge. We understand how important it is for all costs to be clear at the time of booking, and we appreciate you bringing this to our attention. Thank you again for your recommendation. We hope to have the opportunity to welcome you back and provide an even better stay next time. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Stephanie, Thank you for taking the time to share your detailed feedback with us. We are delighted to hear that you enjoyed the spectacular views, our bar service, and your dinner at the restaurant. It is especially pleasing to know that our bar team looked after you so well, and we will certainly share your kind comments with them. That said, we are sorry to hear that the condition of the windows affected your enjoyment of the view and that you felt the room did not provide the value you expected. We also appreciate your comments regarding breakfast. We understand that the selection did not meet your expectations, and your feedback will be shared with our relevant teams as we continually look for ways to improve. While we are pleased that your overall stay was adequate, we would have liked to leave you with a more memorable experience, and I appreciate the chat we had on check out. I have passed all your feedback onto our General Manager. We hope to have the opportunity to welcome you back and provide a stay that better reflects the standards you expect from Mercure. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Brandon, Thank you for taking the time to share your feedback. We’re delighted to hear that you enjoyed our quiet location, comfortable rooms, and friendly service. It’s great to know that our convenient distance from the town centre suited you as well. We hope to have the pleasure of welcoming you back again soon! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Annette, Thank you for your wonderful review! We're delighted that you enjoyed your stay with us and we look forward to welcoming you back in the future! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Anthony, Thank you for your wonderful review! We’re delighted to hear that you, your dad and your two adult sons had such a great week of skiing and walking. It’s fantastic to know that everything worked well for your stay and that our team helped make the experience enjoyable. We’re especially pleased you enjoyed our special location and venue. It was a pleasure having you stay with us, and we hope to welcome you and your family back for another adventure in the future! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Fiona, Thank you so much for your lovely review! We’re delighted to hear you enjoyed our location and stunning views, and that being a little away from the town centre suited you so well. It’s wonderful to know you loved your room and appreciated being able to open the window and enjoy some fresh air. We’re also thrilled that our team made you feel so welcome and were helpful throughout your stay. Thank you again for choosing to stay with us. We hope to have the pleasure of welcoming you back again soon! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Annie, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations, particularly as you were staying in one of our Superior rooms. We apologise for the issues you experienced with the housekeeping, including the floor not being properly vacuumed and the dishes not being replaced. We also understand your disappointment regarding the lack of a desk, drawers and drinking water in the room. Your comments are important to us, and we will be sharing this feedback with our housekeeping and management teams so we can address these areas and improve the experience for our guests. We appreciate you bringing these matters to our attention and hope we have the opportunity to provide you with a much better experience on a future stay. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Dear Muthu, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you enjoyed your stay with us. We also really appreciate your kind comments about our bar team and their professional and friendly service. Thank you as well for highlighting the areas where we can improve. We will share this with the relevant teams for further attention. We hope to have the pleasure of welcoming you back to Mercure Queenstown Resort in the future. Kind regards, Micaela Mercure Queenstown Resort

Kia Ora Dallas, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found our front desk and team friendly and helpful, and that you enjoyed the facilities, welcome plate, and upgrade. We’re genuinely sorry that some aspects of your experience fell short of what you have come to expect from other Mercure properties. Your comments regarding the breakfast buffet are particularly concerning, and we take food quality and presentation very seriously. We will be sharing your specific feedback with our Food & Beverage team so that appropriate checks can be carried out around food rotation, freshness, and overall buffet standards. We also apologise for the issues you experienced with room servicing during your stay. A partially serviced room is certainly not the standard we aim to provide. While we’re pleased our Front Desk team was able to address your concerns at the time and that you were satisfied with the resolution, we understand that this should not have happened in the first place. Thank you also for recognising the efforts of our team and for your balanced feedback. We appreciate you choosing to stay with us and hope to have the opportunity to welcome you back and provide the consistently high-quality experience you expect from Mercure. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Nicholas, Thank you for your fantastic review! We’re so pleased to hear that you and your family had such a wonderful week with us and made the most of our facilities, from dining at the Kitchen and enjoying the bar, to your morning barista coffee and time in the gym. It’s wonderful to know that our team made such a positive impression through their helpfulness and attentive service. We’ll be sure to share your kind words with the team, as feedback like this is incredibly rewarding. Thank you for choosing to stay with us, and we’d love to welcome you and your family back for another fantastic holiday! Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Pauline, Thank you for taking the time to share your feedback. We’re very sorry that your arrival experience was so frustrating, particularly after a delayed flight and arriving late at night. We understand how disappointing it must have been to be charged for parking and then find that no parking spaces were available. We appreciate you bringing this to our attention. Your comments regarding the parking arrangements and overall value will be shared with the relevant team for review. We sincerely apologise for the inconvenience and hope we have the opportunity to provide you with a much smoother experience in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Kia Ora Harrison, Thank you so much for your wonderful review. We’re delighted to hear that you received such a warm welcome on your late-evening arrival and that your room was immaculate and offered a stunning view. It’s especially lovely to know that the platter of treats and handwritten card helped make your milestone celebration in Queenstown even more special. Our team takes great pride in creating thoughtful touches for our guests, and we’re so pleased this one added to your experience. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Queenstown for another memorable stay. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort