Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,303 reviews

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Mercure Queenstown Resort - Image 1
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21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and paid on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,303 reviews

Customer review rating 3.5/5

Sylvia A. Families - Confirmed reviews ALL

It's clean, and the room has two queen bed which is good for family

Dear Sylvia, Thank you for your review! It's great to hear that you had a comfortable stay, and we appreciate your comments about the cleanliness of the room and the bed configuration. We look forward to welcoming you back to the Mercure, Queenstown in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 2.5/5

Audrey W. Y. P. Friends - Confirmed reviews ALL

Room was clean. But Staff not as friendly. Restaurant staff was hardworking but too rush to tidy up the table when we have not finished our food.

Dear Audrey, Thank you for sharing your feedback following your recent stay at Mercure Queenstown Resort. We are glad you found your room clean and comfortable and that your arrival and departure experiences were smooth. However, I am sorry to hear that some aspects of your stay did not meet expectations, particularly the service in our restaurant and the friendliness of our team. Your comments regarding the dining experience have been shared with our Food & Beverage team to ensure service is more attentive and better paced. We also appreciate your feedback regarding parking and understand your concerns. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back for a more enjoyable stay. Kind regards, Gurjant Singh Assistant Manager Mercure Queenstown Resort

Customer review rating 3.5/5

Corbin C. Families - Confirmed reviews ALL

We have stayed here previously multiple times and had nothing but positive memories so we chose to come again. Since our last visit 2 years ago not much had changed we loved the staff, service, location spa and breakfast. View is amazing. Room was good, however bathroom shower was broken and kept spinning making the head point towards toilet. Lift was noisy at night and Parking is now $15 a day, which was not the case before. Other than that loved it.will return one day.

Dear Corbin, Thank you for choosing to stay with us again and for sharing your feedback. We are delighted to hear that you continue to enjoy our staff, service, location, spa, breakfast, and the amazing views. It means a great deal to us that you have such positive memories from your previous stays and that you chose to return. We also appreciate you bringing the shower issue and lift noise to our attention. Please accept our apologies for the inconvenience these caused during your stay. Your comments have been shared with our maintenance team so we can address these concerns and improve the guest experience. Thank you as well for your feedback regarding parking. We understand changes such as this can be disappointing, and we appreciate your understanding. We are thrilled to hear that you still loved your stay overall, and we look forward to welcoming you back again in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Customer review rating 4.0/5

David J. Friends - Confirmed reviews ALL

Staffs at front desk are very nice and helpful. Breakfast is good with different varieties. Hotel room is clean with beautiful views of lakes. Would be back again to stay at Mercure Queenstown.

Dear David, Thank you for taking the time to share your feedback following your recent stay at Mercure Queenstown Resort. We are delighted to hear that you found your room clean, comfortable, and enjoyed the beautiful lake views. It is especially rewarding to know that our Front Office team made a positive impression with their friendly and helpful service, and that you enjoyed the variety offered at breakfast. We also appreciate your recognition as an ALL Accor Live Limitless member and are pleased that you felt well acknowledged during your stay. Your comments regarding our sustainability initiatives have been noted, and we will continue working towards improving our environmental practices while maintaining a comfortable guest experience. Thank you again for your kind words and for choosing to stay with us. We look forward to welcoming you back to Mercure Queenstown Resort on your next visit to Queenstown. Warm regards, Gurjant Singh Duty Manager Assistant Manager Mercure Queenstown Resort

Customer review rating 3.0/5

Turai-arii S. Families - Confirmed reviews ALL

Average stay. Had a stench in our room, smell came from the bathroom. Spoke to reception before leaving and was notified back upon arrival that house keeping had come through to still walk into the same stench. Figured cups and glasses will be replaced with clean ones during our stay which wasn't the case, so took them out to the bar and asked for new ones.

Dear S., Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet expectations, particularly regarding the odor in your room and the housekeeping concerns you experienced. We appreciate you bringing the bathroom odor to our attention during your stay. While our team did inspect the room, we're disappointed that the issue was not fully resolved before your return. We also understand your frustration regarding the cups and glasses not being replaced as expected. Your comments have been shared with our housekeeping and maintenance teams so we can review our procedures and ensure a higher standard of service moving forward. Thank you again for your feedback. We value all guest comments as they help us improve, and we hope to have the opportunity to provide you with a much better experience in the future. Warm regards, Alex Andrew Assistant Manager Mercure Queenstown Resort

Other web-users rate our hotel

  • 671 reviews 7.3/10 Location
  • 1,359 reviews 7.6/10 Room
  • 949 reviews 8.1/10 Service
  • 37 reviews 4/10 WiFi
  • 357 reviews 5.6/10 Cleanliness
  • 286 reviews 6.5/10 Breakfast
  • 273 reviews 5.8/10 Value

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