ibis Styles Geraldton 3 stars

Customer review rating (ALL Rating) 3.8/5 401 reviews

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140 Brand Highway, 6530 GERALDTON, Australia

Description

Hotel extras

Guests staying at ibis Styles Geraldton can enjoy access to wide range of facilities and features, including free onsite parking, in-room WIFI access, business services, and convenient connecting guest rooms, family rooms and reduced mobility rooms.

Our accommodation(s)

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Room 1

Hotel location

ibis Styles Geraldton

140 Brand Highway
6530 GERALDTON
Australia

GPS:-28.800346, 114.620132

Telephone
Fax +61 8 9921 5830

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

Fitzies Restaurant

Offering guest's and public, a sumptuous Hot Buffet Breakfast daily as well as a seasonal À la carte dinner service in an informal dining environment. Open 7-Days with bookings recommended.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.8/5  401 reviews

Customer review rating 3.5/5

Lochie B. Business - Confirmed reviews ALL

Thank you for taking the time to tell us about your experience at the ibis Styles Geraldton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Customer review rating 0.5/5

Damian J. Business - Confirmed reviews ALL

Thank you for taking the time to share this feedback. I want to clarify the situation regarding your booking. The rate booked was a non-cancellable/non-refundable rate, which is priced lower specifically because it doesn't carry the flexibility of a standard rate. This applies regardless of the channel it's booked through — had this same rate been booked via booking.com or any other platform, the same non-cancellable terms would have applied. A fully flexible, cancellable rate was available as an alternative at the time of booking for guests who may need to change their plans, and this is always explained to guests at booking. When your itinerary changed, our team offered a one-month credit as a gesture of goodwill, even though the rate terms didn't require us to do so. I understand this didn't meet your needs, and I'm sorry it fell short of what you were hoping for. For future bookings, I'd suggest opting for the flexible rate whenever there's a chance your plans might change — it costs a little more upfront but gives you full control to cancel or amend. I do hope you reconsider in the future and choose to stay with us again.

Customer review rating 4.5/5

Larisa N. Couples - Confirmed reviews ALL

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Customer review rating 3.5/5

Jack S. Business - Confirmed reviews ALL

Thank you for taking the time to tell us about your experience at the ibis Styles Geraldton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Customer review rating 2.0/5

Rosalind K. Business - Confirmed reviews ALL

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Other web-users rate our hotel

  • 104 reviews 8.7/10 Location
  • 355 reviews 5.1/10 Room
  • 263 reviews 9/10 Service
  • 11 reviews 6.5/10 WiFi
  • 162 reviews 5.6/10 Cleanliness
  • 148 reviews 4.5/10 Comfort
  • 127 reviews 8/10 Food
  • 71 reviews 3.7/10 Amenities

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