Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 8,121 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  8,121 reviews

TripAdvisor Rating  4.5/5  6,396 reviews

Certificate of excellence 2024

My favourite always

Customer review rating 5.0/5

Foundation M. G. L. Couples - Confirmed reviews ALL

Foundation member and it still excites me to stay at the Sofitel I joined in 1995

Dear Gary, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Great service

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great place to relax , have dinner and shopping

Dear Mathew, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Fabulous lux hotel in the heart of the city

Customer review rating 5.0/5

Nikki Friends - Confirmed reviews ALL

Simply fabulous hotel and great stay here. Upgraded room again thanks to my Accor membership, great views across the city. Very well located and room was comfortable and great design. Service impeccable from all staff. My only complaint would be about the buffet breakfast which was slightly underwhelming. Food selection was I a bit limited compared to some hotels I’ve stayed at but I suspect that’s more to do with the limited amount of space, which was not really big enough for such a large hotel. Food that I did eat however was very good so overall I look forward to staying here again soon.

Dear Nikki, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Perfect location

Customer review rating 4.5/5

Maria S. Business - Confirmed reviews ALL

First impression: lobby is huge and the bus droff of is prefect for group arrival. Room is a chic room with city view We went to the bar and the selection of drinks are good

Dear Maria, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Room with a view

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Friendly Staff. Attention to detail. Overall a beautiful week-end.

Dear Albert & Anna, Thank you for choosing to stay at Sofitel Melbourne on Collins and for taking the time to complete our guest questionnaire. We pride ourselves in providing the finest, most up-to-date product in the competitive Melbourne market and so we certainly appreciate your feedback and spending your precious time in doing so. Whilst I was pleased to read that you enjoyed your overall stay, thank you also for highlighting areas where you felt further improvement is required, in particular with regards to the cleanliness of your guestroom. Please be assured that we have taken your feedback back to our Operational teams for further investigation. Please accept our apologies. Thank you again for bringing these points to our attention and we do take your comments very seriously in order to improve our guests experiences wherever possible. I do hope that we will have the opportunity to welcome you back to the hotel in the future. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

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Other web-users rate our hotel

  • 1,151 reviews 9.8/10 Location
  • 2,968 reviews 8.6/10 Room
  • 3,622 reviews 9.2/10 Service
  • 14 reviews 7.4/10 WiFi
  • 836 reviews 7.5/10 Comfort
  • 763 reviews 7.2/10 Food
  • 738 reviews 8/10 Amenities
  • 554 reviews 8/10 Cleanliness

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