Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 513 reviews

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Mercure Hurghada Hotel - Image 1
Mercure Hurghada Hotel - Image 2
Mercure Hurghada Hotel - Image 3
Mercure Hurghada Hotel - Image 4
Safaga road km 12, 0 HURGHADA, Egypt

Description

Hotel extras

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  513 reviews

TripAdvisor Rating  4.5/5  7,201 reviews

Guest relations lady saved our holiday

TripAdvisor rating 5.0/5

BHFanatico71 TripAdvisor review

This is our third stay at Mercure hotel. The reason we keep coming back is the beach, sea, kind and friendly staff, food and service in general. The beach, the pools, the surrounding area are pretty, clean and well maintained. The food is good and there is plenty of varieties. Animation team does good job. Everyone is smiling and we felt really welcomed. The only thing we had an issue with, was the room. In this review I will focus on guest relations and problem solving by staff member. Upon arrival we got a room on top floor in one of the older buildings. Older buildings really needs urgent renovation since this room was really worn out. There was a gap between doors and the door frame at least 1 cm and when the wind would kick it would make a noise. It felt like that someone was at the door. Since I have a chronical back pain it was challenging for me to go up and down that many stairs. That being said we figured that we will request to change the room. We went to the reception and explained the matter. The receptionist told us that we may have ground floor room or the first floor room but with separate beds. We went to check ground floor room and finally decided to move to that room. The hotel consists of lot small buildings and the reception is walking distance more or less from them. The building we were settled in was pretty far from the reception so it took us while to go back and forth. Also note that it was 39 degrees that day. That being said we didn't want to make fuss and settled in the ground floor room. At that point we didn't figure that it is connected to neighboring room. At some time during the night, guests in the neighboring room started talking and turned their AC on. It felt like they were next to our bed. They were not noisy, but it was not a pleasant idea to have some strangers separated only by a thin door. Also the bed was uncomfortable and toilet had bad odor. Of course we went to the reception, and told the receptionist about the matter. The receptionist that had name tag Hisham told us to come at 2 pm and he would see what he can do. When we arrived at 2pm he told us to pack our belongings and he would send someone to move us to another room. Fortunately we requested to see the room beforehand. It was the same room as the first one we got. Of course it was not acceptable, and then we were told to come back at 4 pm to check whether they will have something else. And sure thing, we came back at 4 pm and Mr Hisham told us to wait. At 4:30 we had scheduled city tour and by that time we got no info regarding the matter. My wife approached to young lady named Ghadeer who works as guest relations, and told her that we have to go and if it's OK to try to solve the matter after we come back. She said the receptionist is familiar with the matter and so we left. We came back around 8:30 PM, the receptionist was busy with other guests and my wife approached to the young lady and asked whether it will be possible to solve the matter now. She approached to the receptionist and they spoke briefly. From the look on his face we figured that he was fed up with us and didn't even want to look at us. We could also figure that girl was upset about what he told her. When we asked her what was the matter she told us that he said to come back tomorrow since there is nothing he can do. At that point we were really upset and requested to discuss to senior staff member. She told us that she would do everything to solve the issue. And she did. Miss Ghadeer was so persistent and dedicated to find us acceptable room. She eventually called head supervisor and at the end we were settled in lovely room that met our requirements. Many thanks to Miss Ghadeera, the best guest relation employee this hotel has. If anybody from hotel management should read this review - this young lady is perfect example how to recognize and fulfill guest requests and deserves huge raise and promotion. She is the reason that we will definitely make our fourth visit to Mercure hotel, Hurghada.

Holidays

TripAdvisor rating 4.0/5

ElKunho Families - TripAdvisor review

We choose this hotel for extra holidays before back to school. All the staff is great, from front desk to service. Value for what you get and expect is great. A lot to do, the stables are neat. At the beach ask for Ahmed from Fun fly for excursions. Onely thing is wifi wich works only at reception. First time I had off (no laptop, email,...), I did not missed it. The rooms are worned out, a bit outdated but are Ok. As All Accor member, not the bottom one, was all perfect for kids vacations. For sure will come back for extended weekend. Can recommend.

Dear M. ElKunho, Thank you for choosing Mercure Hurghada Hotel for your recent holiday before going back to school. We are delighted to hear that you had a pleasant experience with our team, from the front desk to the service staff. It is wonderful to know that you found the value for what you received to be great and that there were plenty of activities to enjoy during your stay, especially the neat stables. We appreciate your kind recommendation for Ahmed from Fun Fly for excursions at the beach. Regarding the Wi-Fi, we apologize for any inconvenience caused by its limited coverage only at the reception area. We understand the importance of staying connected and will take your feedback into consideration for future improvements. Rest assured that we will address the room conditions to ensure they meet the high standards expected by our guests. As an All member, we are thrilled that you found your kids' vacation to be perfect and that you are considering a return for an extended weekend. Your recommendation means a lot to us, and we look forward to welcoming you back soon. Warm regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Animation and Hotel

TripAdvisor rating 5.0/5

Сюзанна О TripAdvisor review

The holiday here was so good, especially animation team, Vladimir, Rose, Nastya, Snoop, Anjo, Tiger are so comfy, cozy and funny guys, they are always joking and making good vibes around . The hotel is also very good, the weather was nice but a little bit windy. Like it!

Уважаемая Сюзанна О, благодарим вас за ваш отзыв! Мы рады, что ваш отдых в Mercure Hurghada Hotel был приятным. Наша команда аниматоров, включая Владимира, Роуз, Настью, Снупа, Анжо и Тигра, всегда старается создать уютную и веселую атмосферу. Мы также рады, что вам понравился отель и погода. Благодарим вас за отзыв! С наилучшими пожеланиями, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Vacation 2024

TripAdvisor rating 5.0/5

София К Families - TripAdvisor review

The hotel is very beautiful,quiet and kid friendly,we were there with family and it was very amazing, we really enjoyed our holiday and we will come back soon, the food in the restaurant are very tasty, the beach is very nice. Only one thing we expected a foam party like was it last year because our kids love this but unfortunately no. The room is very clean. I highly recommend this hotel.

Уважаемая София К, Благодарим вас за ваш отзыв о пребывании в нашем отеле Mercure Hurghada. Мы рады узнать, что вам понравилась атмосфера отеля, чистота номера, вкусная еда в ресторане и красивый пляж. Мы всегда стараемся создать уютную и дружелюбную обстановку для отдыха наших гостей, особенно для семей с детьми. Благодарим вас за рекомендацию нашего отеля и надеемся увидеть вас снова в ближайшем времени для нового незабываемого отдыха. С уважением, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

Lovely time

TripAdvisor rating 5.0/5

Dylan V Families - TripAdvisor review

Wonderull hotel, even more wonderfull animation team! Very kind, very friendly, all lovely people one by one and lots of activities during the day time & evening! Went here with my girlfriend for 10 nights and we enjoyed ev-ery-day! Thank you to all the kind people who made this happen! :)

Dear Mr. Dylan, We are thrilled to hear about your lovely time at our hotel! It's delightful to know that you enjoyed the wonderful animation team, the friendly staff, and the various activities offered throughout the day and evening. We are glad you and your girlfriend had a fantastic 10-night stay with us. Your kind words mean a lot to us, and we look forward to welcoming you back in the future! :) Warm regards, Merna Emam Guest Experience Manager Merna.Emam@accor.com Mercure Hurghada

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Other web-users rate our hotel

  • 836 reviews 9.2/10 Location
  • 1,475 reviews 8.5/10 Room
  • 3,048 reviews 9.4/10 Service
  • 164 reviews 5.1/10 WiFi
  • 1,472 reviews 9.3/10 Beach
  • 909 reviews 8.8/10 Amenities
  • 892 reviews 8.7/10 Cleanliness
  • 493 reviews 8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.