Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.7/5 2,328 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  2,328 reviews

TripAdvisor Rating  4.0/5  2,336 reviews

Great except for wifi

Customer review rating 3.5/5

Ross G. Business - Confirmed reviews ALL

Everything was excellent - except for the wifi in the room. It was extremely slow and kept dropping out.

Dear Ross We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I have had the Wi-Fi technician on site and have now rectified this issue, thank you for bringing it to our attention. Thank you again for sharing your experience, and we hope we have an opportunity to welcome you back again soon. Sincerely, Brian McHenry General Manager

Good stay

Customer review rating 4.5/5

Carol G. Friends - Confirmed reviews ALL

Rooms were adequate. Breakfast and meals were excellent, enjoyed every meal and staff were very obliging. Fabulous chef.!

Dear Carol We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I am unsure why you could not control the room temperature as every room does have its own thermostat. Thank you again for sharing your experience, and we hope we can welcome you back again in the future. Sincerely, Brian McHenry General Manager

Good location but an average hotel

Customer review rating 2.0/5

Reed Business - Confirmed reviews ALL

Welcome to hotel was poor. Member disinterested or too busy. No recognition of Accor membership, no upgrade available (hotel apparently fully booked mid week) no mention of any facilities, member drinks or breakfast. Guy was cold / unfriendly Room was large and open, however tired / outdated. Carpet has lumps and was a safety hazard. Gym needs updated equipment and was dirty. Only a couple of wipes left to wipe down machines. No spa found in the pool area. Breakfast service and room service was good. Check out (different guy) was far more welcoming. Overall I’m disappointed this is a Accor hotel as not at a good stabdard.

Dear Reed Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured we will review your comments with the team to see how we can improve. We appreciate your sharing your concerns. Sincerely, Brian McHenry General Manager

Good stay

Customer review rating 3.5/5

Pratibha B. Business - Confirmed reviews ALL

Happy with the room

Dear Pratibha We very much appreciate your comments regarding your stay at the Mercure Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I have noted your comments in regard to streaming and we are working on a solution at the moment Thank you again for sharing your experience, and we hope to welcome you back again soon. Sincerely, Brian McHenry General Manager

Too many little things wrong

Customer review rating 1.5/5

Walker Business - Confirmed reviews ALL

Door lock faulty, WiFi troublesome to connect, internal phone to reception faulty, one lift out of service two days, morning rush with housekeeping using one lift, the remaining lift for guess to scramble. Long queue at breakfast caused by host checking if breakfast was included in guest package

Dear Walker Thank you for taking the time to tell us about your experience at the Mercure Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Brian McHenry General Manager

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Other web-users rate our hotel

  • 1,303 reviews 8.8/10 Location
  • 2,167 reviews 4.8/10 Room
  • 1,627 reviews 7.5/10 Service
  • 103 reviews 4/10 WiFi
  • 919 reviews 5.3/10 Comfort
  • 850 reviews 4.7/10 Cleanliness
  • 690 reviews 2.9/10 Amenities
  • 552 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.