Mercure Perth 4 stars

Customer review rating (ALL Rating) 3.7/5 2,305 reviews

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10 Irwin Street, 6000 PERTH, Australia

Description

Hotel extras

Offering 24hr reception and room service, a tourist information desk and a car hire service desk, Mercure Perth is dedicated to providing the utmost in convenience and warm, friendly service. Other features include WIFI access and dry cleaning services.

Our accommodation(s)

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Hotel location

Mercure Perth

10 Irwin Street
6000 PERTH
Australia

GPS:-31.95676, 115.863106

Telephone
Fax +61 8 9221 3344

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  2,305 reviews

TripAdvisor Rating  3.8/5  2,352 reviews

Customer review rating 1.5/5

Amber O. Friends - Confirmed reviews ALL

Unclean, asked for room to be cleaned didn’t do it even though the shower was filthy. Generally run down.

Dear Ms O’Meara, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Perth. I sincerely apologise that your experience fell short of both your expectations and the standards we aim to uphold—particularly regarding the cleanliness of your room and the service you received. Your comments have been shared with our Housekeeping and Front Office teams to ensure immediate review and corrective action. Please be assured that we take this feedback seriously, and steps are being implemented to prevent a recurrence. While I am pleased that aspects of your stay, such as the welcome drink and the ALL member recognition, were satisfactory, I fully understand your disappointment with other elements of your experience. I would welcome the opportunity to personally restore your confidence in our property and our brand. Should your travels bring you back to Perth, please feel free to contact me directly, and I will ensure your next stay reflects the high standards expected by our valued guests. Warm regards, Tony Pallotta Relief General Manager Mercure Perth 10 Irwin Street, Perth WA 6000 T: +61 (0)8 … | M: +6… 036 E: H1…

Customer review rating 5.0/5

Simon A. Families - Confirmed reviews ALL

We had a great time. Tiffany, Quinnie and Kauri were especially helpful and friendly!

Dear Mr A., Thank you for sharing your experience following your recent stay at Mercure Perth. We are thrilled to hear that you and your family had a great time, and we truly appreciate your kind mention of Tiffany, Quinnie, and Kauri. I will be sure to pass on your compliments to them—they will be delighted to know their efforts made your stay memorable. It is always rewarding to receive such positive feedback, and we look forward to welcoming you back on your next visit to Perth. Warm regards, Tony Pallotta Relief General Manager Mercure Perth 10 Irwin Street, Perth WA 6000 T: +61 (0)8 … | M: +6… 036 E: H1…

Customer review rating 4.5/5

Dereka V. B. Families - Confirmed reviews ALL

The rooms were spacious and clean; the bath towels were large and soft, the pillows were snuggie; the staff were friendly and helpful what more do you want for your stay. If only the hotel was a little closer to the city centre.

Dear Dereka V. B. Thank you for sharing your feedback following your recent stay at Mercure Perth. I am delighted to hear that you found your room spacious, clean, and comfortable, and that our team provided friendly and helpful service. Your kind words about our towels, pillows, and overall room comfort are very much appreciated. I also note your comment regarding the location. While we are conveniently positioned for access to major areas, I understand that proximity to the city center can be important, and we appreciate your perspective. Your feedback helps us ensure that we continue providing a welcoming and comfortable experience for all our guests. We hope to welcome you back in the future and exceed your expectations even further. Warm regards, Tony Pallotta Relief General Manager Mercure Perth 10 Irwin Street, Perth WA 6000 T: +61 (0)8 … | M: +6… 036 E: H1…

Customer review rating 2.0/5

Jared R. Business - Confirmed reviews ALL

The room was not appointed like the pictures. There were no lamps. I left my towels on the floor for cleaning and these were not all taken.

Dear Mr R., Thank you for taking the time to share your experience following your recent stay at Mercure Perth. I sincerely apologise that your stay did not meet your expectations, particularly regarding the room presentation and housekeeping. Your comments about the room not being appointed as pictured, missing lamps, and towels not being fully serviced are concerning and have been shared with our Housekeeping and Front Office teams for immediate review and corrective action. While I am pleased that aspects of your stay, such as check-in, breakfast, and the overall service, were satisfactory, I completely understand your disappointment with the room condition and cleanliness. We take your feedback seriously, and it will inform our ongoing improvements to ensure that future guests receive the high standard of accommodation and service they expect from Mercure. Thank you again for your comments. I hope we may have the opportunity to welcome you back in the future and provide a stay that better reflects our brand standards. Warm regards, Tony Pallotta Relief General Manager Mercure Perth 10 Irwin Street, Perth WA 6000 T: +61 (0)8 … | M: +6… 036 E: H1…

Customer review rating 4.0/5

Michael O. R. Solo - Confirmed reviews ALL

The nine day stay lived up to my expectations. Large unit, well appointed, well serived daily, quiet and freindly staff available 24/7.

Dear Mr O.’r., Thank you for taking the time to share your experience following your recent nine-day stay at Mercure Perth. We are delighted to hear that your stay met your expectations and that you enjoyed the spacious unit, daily service, and friendly support from our team. Your positive comments regarding our location and the service provided by our staff have been shared with the relevant departments—they will be pleased to know their efforts were appreciated. It is wonderful to know that your visit was comfortable and enjoyable, and we look forward to welcoming you back on your next trip to Perth. Warm regards, Tony Pallotta Relief General Manager Mercure Perth 10 Irwin Street, Perth WA 6000 T: +61 (0)8 … | M: +6… 036 E: H1…

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Other web-users rate our hotel

  • 1,280 reviews 9/10 Location
  • 2,140 reviews 5.1/10 Room
  • 1,515 reviews 7.6/10 Service
  • 65 reviews 5.2/10 WiFi
  • 809 reviews 4.4/10 Cleanliness
  • 677 reviews 2.9/10 Amenities
  • 553 reviews 3/10 Vibe
  • 481 reviews 6.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.