Mercure Townsville 4 stars

Customer review rating (ALL Rating) 4.2/5 2,572 reviews

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Mercure Townsville - Image 1
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Mercure Townsville - Image 4
166 Woolcock St, 4812 TOWNSVILLE, Australia

Description

Hotel extras

  • Resort style with Townsville's largest free-form outdoor pool set on 11 acres of gardens

  • Enjoy alfresco dining overlooking the pool and lush gardens at Celsius Restaurant & Bar

  • Contemporary, spacious rooms with peaceful garden, pool or lake views

  • Modern indoor & outdoor conference facilities filled with beautiful natural light

  • Located just 2km from the airport with complimentary on-site parking

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Classic King, special access, 1 king bed

Photo out of - Classic King, special access, 1 king bed

Enjoy tranquil garden views in this thoughtfully designed accessible room. Combining contemporary style with enhanced comfort, it features a King bed and single sofa-creating a calm, welcoming, and functional retreat for business or leisure.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft
Accessibility
Accessible room

Bedding

King size bed(s) x1

  • 2 pers. max
  • 20 m² / 215 sq ft
  • Bedding 1 x King size bed(s)
  • Views: Garden View
  • Accessible room
See availabilities

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Unwind in the Classic King Room, a thoughtfully designed space blending contemporary style with everyday ease. Ideal for business or leisure, it features a plush King bed and single sofa to create a welcoming retreat for modern travellers to recharge.

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

See availabilities

Unwind in the Classic Garden Side King Room, where comfort meets peaceful garden views. Perfect for corporate guests or couples, this stylish space features a plush king bed and single sofa, offering a relaxed and welcoming retreat to recharge.

  • Views:

    Garden View

Max. number of persons
2
Area
From 20 m² / 215 sq ft

Bedding

King size bed(s) x1

See availabilities

Indulge in the comfort of a pillow topped king bed in these stylishly designed rooms. With convenient access to hotel facilities and impressive views of the resort pool or Lake Curralea, these rooms provide all the comforts of home and more.

  • Views:

    Garden View or Lake View or Pool side

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Newly remodelled with a modern expansive bathroom, our premium rooms combine comfort and style in a sophisticated design. With LED lighting throughout, get connected with unlimited WIFI perfect for your next business trip.

  • Views:

    Garden View

Max. number of persons
2
Area
From 15 m² / 161 sq ft

Bedding

King size bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

The upstairs deluxe twin room invites you to relax with two luxurious queen beds before enticing you outside to enjoy the sweeping views of Lake Curralea from your private balcony.

  • Views:

    Lake View

  • Most of the accommodation:

    Balcony

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Coffee/tea making facilities
  • Fridge
  • Kettle
  • Microwave
  • Nespresso machine

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV
  • 55'/140 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Suite

Family Room 1 Queen and 2 Single Beds

Photo out of - Family Room 1 Queen and 2 Single Beds

This well-appointed room cater for all your family needs; with 1 Queen size bed and 2 single beds you can comfortably accommodate your family for a good nights rest. You will also enjoy the fantastic views of the lake on your own outdoor area.

  • Views:

    Garden View or Lake View

Max. number of persons
4
Area
From 24 m² / 258 sq ft

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Fridge
  • Kettle

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Fully self-contained bungalow with 2x bedrooms (1 king bed and 2x singles), spacious lounge area with TV and dinning table, 4x burner induction cooktop, microwave, dishwasher, outside verandah, fully air-conditioned and free WIFI for ALL members.

Max. number of persons
4
Area
From 51 m² / 548 sq ft

Bedding

King size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Dishwasher
  • Fridge
  • Induction hobs
  • Kettle
  • Microwave
  • Pots/Pans/Dishes
  • Refrigerator/freezer
  • Crockery and cooking utensils
  • Open kitchen

Bathroom

Bathroom Facilities

  • Bathroom products
  • Flexible showerhead
  • Hair dryer in bathroom
  • Mirror
  • Towel rack

Media And Technology

Internet Facilities

  • High speed internet
  • Optical fiber
  • Wireless internet in your room

Tv Facilities

  • Pay per view channel(s)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Alarm clock
  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Safe deposit box in room
  • Smoke alarm in room
  • Visual alarm in rooms

Comfort Features

  • Alarm clock
  • Blackout curtain
  • Hair dryer
  • Iron
  • Ironing board and flat-iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
See availabilities

Hotel location

Mercure Townsville

166 Woolcock St
4812 TOWNSVILLE
Australia

GPS:-19.2709, 146.786014

Telephone
Fax +61 7 4725 1384
Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service
  • 204 rooms
  • 2 rooms for people with reduced mobility
  • 14 family rooms
  • 8 connecting rooms
  • 204 non-smoking rooms
  • 2 floors

Languages spoken at the hotel

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat
  • Laundry / Valet Services Additional charge

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

Desk equipment available

  • Umbrellas

Iron

  • Iron at reception

Safe deposit box at reception

  • Safe deposit box at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out

Luggage storage

  • Luggage storage

Pets

Pets not allowed

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge
  • Room service Additional charge

Snack and beverage machine

  • Snack and beverage machine Additional charge

Business

13 Meeting rooms

Business Center

  • Self service business center
  • Business center is wheelchair accessible

Well-being

Resort Pool

  • Outside
  • On site

Gym

  • On site

Plus Fitness 24/7 Additional charge

  • Nearby

Sports and leisure

Tennis

  • On site

Tennis

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 200 parking spaces
  • Parking opened 24/7
  • Max Limited Height: 6 m / 6 ft
  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Vehicles

  • Motorcycle places
  • Truck parking
  • Bus parking

Security

  • Well-lit parking
  • Parking equipped with lights

Accessibility

  • Accessible parking

CELSIUS RESTAURANT

Photo out of - CELSIUS RESTAURANT

Celsius Restaurant & Bar offers relaxed indoor and alfresco dining over the pool and tropical gardens. The menu features fresh, locally inspired produce-ideal for breakfast, lunch, dinner, or evening drinks in a casual, welcoming setting.

Cooking style
International
Capacity
90
Accessibility
Accessible service
4812 Townsville, Australia
Telephone +61 7 4759 4920
Menu PDF

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Thematic parties and animation
  • Meals by the swimming Pool

Payment

  • Cash
  • Credit card

Credit cards

  • American Express
  • Mastercard
  • Diners Club
  • Visa

Accommodate food

  • Children menu
  • Gluten-free menu
  • Halal menu
  • Vegetarian menu

Celsius Restaurant & Bar offers relaxed indoor and alfresco dining over the pool and tropical gardens. The menu features fresh, locally inspired produce-ideal for breakfast, lunch, dinner, or evening drinks in a casual, welcoming setting.

Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Ease into your morning with your choice from an a la carte menu in Celsius Restaurant from 6am weekdays and 7am on weekends. The menu includes a selection of hot and cold options along with fresh local produce.

Mercure Townsville's tropical gardens, lakeside surroundings and open-air spaces provide a picturesque backdrop for weddings. Couples can enjoy ceremony, reception, accommodation and relaxed dining options all in one convenient location.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  2,572 reviews

Customer review rating 4.5/5

Albert A. Business - Confirmed reviews ALL

Dear Albert, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Eleasha R. Families - Confirmed reviews ALL

Dear Eleasha, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Jennifer C. Couples - Confirmed reviews ALL

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.0/5

Shawn F. Business - Confirmed reviews ALL

Dear Shawn, Thank you for taking the time to share your feedback. I will do my best to get your invoice emailed out ASAP We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Jamie T. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your feedback. Thank you for letting us know about the shower, we will investigate and repair. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Dear Albert, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Eleasha R. Families - Confirmed reviews ALL

Our large family stayed overnight and were very happy. The staff were helpful, the facilities were lovely and the location was so quiet.

Dear Eleasha, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Jennifer C. Couples - Confirmed reviews ALL

Enjoyed our stay.The restaurant is fabulous. Will definitely be back.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 2.0/5

Shawn F. Business - Confirmed reviews ALL

I stayed at the Mercure last week and while everything at the hotel was fine I have tried 3 times to get sent an emailed invoice but none has been sent to me, very frustrating.

Dear Shawn, Thank you for taking the time to share your feedback. I will do my best to get your invoice emailed out ASAP We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Jamie T. Families - Confirmed reviews ALL

Had a wonderful time. Only think I would say needs improving was the shower in the room. Otherwise wonderful

Dear Guest, Thank you for taking the time to share your feedback. Thank you for letting us know about the shower, we will investigate and repair. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Peter M. H. Business - Confirmed reviews ALL

It’s a comfortable stay. The room was clean, was reasonably quiet. The upstairs walkways definitely need the timber replacing. Some of them looked ready to break.

Dear Guest, Thank you for taking the time to share your feedback. I’M. pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and into next year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Jessica C. Couples - Confirmed reviews ALL

I did not have high expectations, but I was very happy with my stay. Booked last-minute via the app. I made a special request, and they met it. The room was clean and well presented. We ate at the restaurant for dinner and had the cultural connection option. The serving size was very generous. All the staff were helpful, and the bar staff were excellent. Will stay again no questions.

Dear Jessica, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Keeley B. Solo - Confirmed reviews ALL

Great stay, housekeeping did clean room and my SD card went missing they did their best to find it but couldn’t be located reception were very helpful and refunded 50% of my booking fee

Dear Keeley, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Kristine S. Couples - Confirmed reviews ALL

The bungalow by the lake was perfect for our stay in Townsville.

Customer review rating 4.0/5

Brendan S. Business - Confirmed reviews ALL

Great room and by the lagoon was nice close to shopping centre but felt like i was in a Island resort bar staff nice food is good Breakfast had a lot of variety and the poor and spa was amazing nice garden area as well to sit and relax or read a book could also be a nice place for a wedding

Dear Brendan, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Tom M. Business - Confirmed reviews ALL

It was a work trip and I was well looked after as always. Lovely breakfast and staff were very accommodating.

Dear Tom, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 1.0/5

Darren K. Solo - Confirmed reviews ALL

The property is tired; the bed and pillow are uncomfortable. The noise from other guests in the room is the worst. I could hear others showering and flushing the toilet. My toilet had a slow leak, so it kept filling all night long and kept me awake. I had driven 15 hours and needed to sleep to safely continue my trip. It was so bad that I got up at 3:30 a.m. and checked out in frustration. I was told that the hotel manager would contact me to discuss it, but that did not happen.

Customer review rating 4.0/5

John L. Business - Confirmed reviews ALL

four night work trip

Dear John, Thank you for taking the time to share your feedback. I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and into next year and will greatly lift the product that our guests will experience We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Ian D. Business - Confirmed reviews ALL

Fantastic from check in to room to staff to location everything was A1 really enjoyed my stay

Dear Ian, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Stephen M. Solo - Confirmed reviews ALL

Was very Pleasant

Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.5/5

Dianne S. Couples - Confirmed reviews ALL

Staff at check in very friendly and helpful, Room net and tidy. Just disappointed that the kitchen had to close on Monday night due to the gas issue.

Dear Dianne, Thank you for the great review of our hotel! I do apologise for the gas issues we experienced on Monday night, a first time for us and I am assured the last time. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 4.0/5

Janice P. Families - Confirmed reviews ALL

We really enjoyed our short stay at Mercure Townsville and as an Accor member, would like to thank the team for a much a much-appreciated upgrade to a Family Room, it was a lovely surprise and made our stay even more enjoyable. The beds were comfortable, the kitchenette and room had everything we needed. We had a relaxing time overall. The pool and spa were fantastic, and we particularly enjoyed dinner at the restaurant overlooking the beautiful pool and gardens. The setting was lovely and the meals delicious. As a little constructive review and feedback, the bathroom mostly clean however the ceiling had some rust visible on the metal strips and a couple of areas appeared to have mould in the corners of the ceiling, and the entry door had an area where the chain lock had been removed that could benefit from being patched and tidied up. These were only minor issues but would make a difference to the overall presentation of the room. Thank you to the team, for making our short getaway a pleasant one. We would happily consider staying again.

Dear Janice, Thank you for the great review of our hotel! I’m pleased to let you know that we have just finished phase one of a refurbishment programme for our rooms, this programme will continue over the remainder of the year and into next year and will greatly lift the product that our guests will experience We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 3.5/5

Kin H. Couples - Confirmed reviews ALL

It was a good stay. Staffs were polite and helpful. Smoke detector went off in my room probably due for battery replacement, notify staff and received 2 drinks voucher in return was a good gesture. Overall an enjoyable stay.

Dear Kin, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, John Bendtsen General Manager Mercure Townsville

Customer review rating 0.5/5

Kim M. B. Business - Confirmed reviews ALL

The room was dirty with towels left on floor and side table and stains on the bed cover. The bathroom light did not work. My colleagues from Deakin equally had dirty rooms as well. As a group we were very disappointed.

Dear Kim, Thank you for taking the time to share this with us. Please allow me to begin by apologising for the issues you experienced during your time here. I have spoken with our housekeeping team, and they will certainly be more vigilant in the future. I am sorry that these issues impacted your stay. This feedback is not what we usually experience and is concerning, please be assured we will investigate all the rooms concerned. Kind regards, John Bendtsen General Manager Mercure Townsville

Customer review rating 5.0/5

Nicole P. Business - Confirmed reviews ALL

The staff always look after me and nothing is ever too much trouble

Dear Nicole, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, John Bendtsen General Manager Mercure Townsville

Other web-users rate our hotel

  • 427 reviews 9.1/10 Location
  • 1,353 reviews 5.9/10 Room
  • 1,141 reviews 8.8/10 Service
  • 11 reviews 4/10 WiFi
  • 541 reviews 4.7/10 Cleanliness
  • 524 reviews 7.1/10 Food
  • 507 reviews 5.4/10 Comfort
  • 204 reviews 7.7/10 Breakfast

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