Peppers Blue on Blue Resort Magnetic Island

Well located. Pool and grounds well maintained and check in was efficient. Unfortunately the stay was marred by the lack of in room maintenance, poor communication and customer service. We stayed four nights there where the aircon stopped working (whole unit couldn’t turn on) on the second day. Maintenance team fixed the fan component however it was blowing warm air. I have informed reception and the solution from maintenance team was to hide the aircon remote so that I couldn’t touch the control. The unit was still blowing warm air. Both reception and maintenance refuse to believe me that the unit was blowing warm air. Reception also refuse to contact the manager, or offer any solutions (refuse to source portable aircon, extra fans or swap rooms) and slammed the phone down after my call. I wrote an email to the help team at midnight as my kids and I couldn’t sleep. Next morning surprisingly the aircon was fixed around 10 (24 hours after first reporting of issue) and the remote appeared. Again, no explanations, communication nor apologies. Throughout these issues, there were no communications from either reception nor maintenance initiated. All communications were initiated by me. I can understand that due to lockdown and possible staffing issues, facilities may need maintenance. What disappointed me was treating me as being clueless as if I cannot tell the difference between aircon (cold refrigerated air) and fan mode (warm room temperature air) when I have the same aircon unit at home. I am frankly appalled at the rude treatment of dismissing my concerns and refusal to engage or offer a solution. Pretty poor form, especially from the Peppers and Accor brand.

Great location Friendly staff Food …. A little disappointed considering price Friday night music….. finished at 7.30 😂

Peppers was lovely however couple of things. I feel for a resort like Peppers the menu could have more to choose from and an issue I had was that I advised that we were departing at 5.30am so I settled my account the night before. As we departed the next morning all the doors to the reception was closed and we had to make our way out via the garage with our luggage which was not pleasant, I was told that someone would be on and we could leave our room cards on the counter.

Lovely hotel, spacious rooms, friendly staff and good value for money.

As always amazingly friendly staff always ready to provide extra assistance . Great room , upgraded which is always so good . The resort well maintained , gardens looking very tropical and well looked after,