Dear John, Thank you for sharing your feedback. We’re sorry that our special Race Week menus were not to your taste. During this exceptionally busy period, a different themed menu was offered each evening, designed around the more casual and hearty dining preferences of the many yacht crews and visitors, while lighter options remained available. We’re delighted that you thoroughly enjoyed the food during the remainder of your stay. We also apologise for the disturbance caused by vehicles waiting for the ferry. For a future visit, we would recommend booking a marina-side room, listed as either a Superior Hotel Room or Superior Studio, subject to availability. Kindest regards, Ricky Lee General Manager

Dear Gary, Thank you very much for your kind and thoughtful review. We are delighted that you enjoyed our convenient location, spacious pool and resort facilities. We also sincerely appreciate your constructive comments regarding the room furnishings and noise, which we have taken on board. We are especially pleased to hear that Sylvain contributed to making your stay an enjoyable one, and I will be delighted to share your lovely mention with him. Thank you again, and we hope to have the pleasure of welcoming you back to Magnetic Island. Kind regards, Ricky General Manager

Dear Suzanne, Thank you for your kind feedback. We are delighted to hear that you enjoyed your comfortable studio and found our location appealing. It is also wonderful that you had a fantastic experience with the recommended day trip. How wonderful that you were able to enjoy some whale watching during your stay. We have been fortunate to see so many this year, and it truly is a stunning sight! We hope to welcome you back soon for another memorable stay. Kindest regards, Ricky Lee General Manager

Dear Tony, Thank you for your wonderful review and for your loyalty as an ALL Gold member. We are delighted that you enjoyed your lovely room, our convenient location and the presentation of the resort. We truly appreciate your support and look forward to welcoming you back to Peppers Blue on Blue. Kind regards, Ricky Lee General Manager

Dear Anthony, Thank you for taking the time to share your feedback. We are pleased that you found check-in easy, enjoyed a comfortable bed and had some positive dining experiences during your stay. However, we are sorry that the overall experience was inconsistent and did not fully meet expectations. Your constructive comments have been carefully noted and will help us focus our attention where improvements are needed. Thank you again for sharing your experience with us. Kind regards, Ricky Lee General Manager

Dear Rebecca, Thank you for your wonderful feedback. We are delighted to hear that you enjoyed our rooms, facilities, and dining options. It is always gratifying to know that our guests find the resort a relaxing place. We hope to welcome you back for a longer stay in the future. Kind regards, Ricky Lee General Manager

Dear Wendy, Thank you for your kind feedback. We are delighted to hear that you enjoyed your upgrade and found your apartment to be exceptional. It is always our goal to provide a relaxing experience for our guests, and we appreciate your recognition of our efforts. Warm regards, Ricky Lee General Manager

Dear Frank, Thank you for your wonderful review and for your continued loyalty as an ALL Platinum member. It was a pleasure to welcome you back for your second visit. We are delighted that you once again enjoyed your apartment and that our team’s attentive service helped make your stay so memorable. Your kind words will be warmly shared with everyone. We truly appreciate your loyalty and look forward to welcoming you back for another beautiful stay. Kind regards, Ricky General Manager

Dear Steven, Thank you for your positive feedback. We are delighted to hear that you found our resort comfortable and convenient during Race Week. It is always our pleasure to provide a pleasant stay for our guests. Warm regards, Ricky Lee

Dear Frank, Thank you for your wonderful feedback and, most importantly, for your continued loyalty as an ALL Gold member. We appreciate your comments regarding the apartment furnishings and are delighted to hear that you found everything clean and well serviced, and that our team made you feel welcome. It is especially lovely to hear that you enjoyed your meals and service in the restaurant. We look forward to welcoming you back to Magnetic Island again soon. Kind regards, Ricky Lee General Manager

Dear Trevor, Thank you for your kind words regarding your recent stay at Peppers Blue on Blue Resort Magnetic Island. We are delighted to hear that you enjoyed our prime location for the sailing regatta and that our team provided excellent service. Your feedback is greatly appreciated! Warm regards, Ricky Lee

Dear David, Thank you for your positive feedback regarding your recent stay at Peppers Blue on Blue! We are pleased to hear that you found our facilities to be efficient and clean, and we appreciate your continued loyalty! Kind regards, Ricky Lee General Manager

Dear Grant, Thank you for sharing your experience and for your loyalty as an ALL Gold member. Race Week is a destination-wide occasion and one of the island’s busiest and liveliest events, transforming the atmosphere across Magnetic Island. At the resort, it brings daily themed menus, live entertainment and a vibrant experience that many guests particularly enjoy. Our offering expands during this special event; however, we understand that guests seeking a quieter stay may find Race Week offers a little more sailor-fuelled revelry than serenity. While we were pleased to accommodate a late check-out during your visit, we understand your disappointment that a room upgrade was not available. Race Week takes place during a busy peak-season period, and complimentary room upgrades are always subject to availability. When a particular room type is important to your stay, we recommend reserving your preferred category when booking. We understand that you have since discussed your concerns directly with our General Manager, and we sincerely thank you for your feedback. It will help us communicate the Race Week experience more clearly to future guests, particularly those who may not realise how significantly this major island-wide event transforms the atmosphere across Magnetic Island, not only within the resort. We hope to have the opportunity to welcome you back on another occasion. Please feel free to contact the hotel directly when planning your next visit so our team can discuss your preferences and available room options. Warm regards, The Team at Peppers Blue on Blue

Dear Hughie, Thank you for your feedback. We appreciate your comments regarding the breakfast-inclusive rate and understand that this may not suit every guest. We hope you otherwise enjoyed your stay with us on Magnetic Island and would be delighted to welcome you back again. Kind regards, Ricky Lee

Dear Grant, Thank you for your wonderful review. We’re delighted you enjoyed your upgrade to a three-bedroom Marina View Apartment, as well as the complimentary arrival gifts. It’s also lovely to hear that our friendly team helped make your stay so memorable. We hope to welcome you back again soon. Kind regards, Ricky Lee General Manager

Dear Maureen, Thank you for your feedback. While we were pleased to offer you a complimentary upgrade to a marina-view room, we are disappointed that your overall experience did not meet your expectations. A resort map and relevant information were included with your arrival envelope and key card, and our Front Office team is always available to assist. Pool towels and additional amenities are available from Reception, while the QR code in your room provides access to our takeaway menu, including drinks. Although you indicated that you would consider alternative accommodation should you return to Magnetic Island, we are nevertheless pleased that you found the room comfortable, enjoyed our location and received friendly service from our team. You would, of course, always be welcome back. Kind regards, Ricky Lee General Manager

Dear Georgina, Thank you for your kind words regarding your stay. We are delighted that you enjoyed the apartment, pool, and our convenient location. We look forward to welcoming you back in the near future. Kind regards, Ricky Lee General Manager

Dear David, Thank you for sharing your feedback. We’re pleased you found the resort well located and comfortable; however, we sincerely apologise that the bedding arrangements you discussed prior to arrival were not attended to as expected. We understand how disappointing this would have been and regret the inconvenience caused. Your comments have been shared with our team so we can improve our communication and follow-up. Kind regards, Ricky Lee General Manager

Dear Margaret, Thank you for your feedback. We’re delighted you enjoyed a comfortable stay and found everything very clean. We hope to welcome you back again soon. Ricky Lee General Manager