Dear Tracey, What a wonderful review! Thank you! We’re delighted you loved the location, pool and breakfast, and especially that our team made you feel so welcome. It’s great to hear the upgrade added a little something extra to your stay too! We hope to see you back on Magnetic Island again soon. Warm regards, Ricky Lee General Manager

Dear David, Thank you for your feedback and for your loyalty as a Platinum ALL member. We’re delighted you received such a warm welcome from our Front Office team. We’re very sorry, however, that this wasn’t reflected in your experience at the bar. You certainly should not have been made to feel unwelcome when enquiring about your member benefit, and I’ll be following this up with the restaurant team. We hope the remainder of your stay was an enjoyable one and look forward to welcoming you back. Warm regards, Ricky Lee General Manager

Dear Michelle, Thank you for sharing your feedback. We’re sorry to hear that you left disappointed by your interactions with our team. We were surprised by your comment that no one smiled or was helpful, as warmth and friendliness are at the heart of hospitality and are qualities our team are regularly recognised for. We’re sorry that this warmth was not reflected in your experience and hope a future visit leaves you with a very different impression. Warm regards, Peppers Blue on Blue Team

Dear Garry, Thank you for the fantastic review and, most importantly, for your loyalty as a returning guest. We’re delighted you once again enjoyed our location, facilities and rooms, along with the warm service from our team. We also appreciate your feedback regarding the gardens and will certainly take this on board. It’s always a pleasure to welcome familiar faces back to Blue on Blue, and we look forward to your next visit. Warm regards, Ricky Lee General Manager

Dear Chris, Thank you for staying with us. We’re pleased you had a comfortable stay, although it sounds like we left a few things for improvement! We appreciate you highlighting the air-conditioning issue and breakfast replenishment, and have shared both with our teams. We hope to welcome you back for an even smoother stay next time. Warm regards, Ricky Lee General Manager

Dear Annette, Thank you for sharing your experience. We’re pleased you enjoyed our convenient location, comfortable room and the warm service from our team. We certainly understand your comments regarding the outlook and noise. As a tip for guests seeking a quieter stay, we recommend booking a Superior Hotel Room or Superior Studio, subject to availability, as these categories offer marina views and a more peaceful outlook. We also appreciate your feedback regarding breakfast and are pleased your second morning was an improvement. Warm regards, Ricky Lee General Manager

Dear Sharon, Thank you for the wonderful review! We’re delighted Blue on Blue made such a convenient base for exploring Magnetic Island and that you enjoyed a comfortable stay, a great breakfast and the warm service from our team. We hope to welcome you back for another island escape soon. Warm regards, Ricky Lee General Manager

Dear Jackie, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed both the accommodation and breakfast, as well as your room. It is always our aim to provide a memorable experience for our guests. Kind regards, Ricky Lee General Manager

Dear Richard, Thank you for your feedback. We’re pleased you enjoyed our convenient location and found our team friendly and helpful. We would like to clarify that weekly housekeeping is not a property-wide standard, but an inclusion of the particular rate package selected at the time of booking. Accor offers different rate options with varying inclusions, allowing guests to choose the package that best suits their stay. Additional housekeeping can also be arranged during the stay for an extra charge, as explained at check-in. We nevertheless appreciate your comments regarding the room presentation and placement of the safe, and hope to welcome you back to Magnetic Island again. Kind regards, Ricky Lee General Manager

Dear Nathan, Thank you for sharing your experience with us. We’re sorry the road noise and light through the blinds affected your comfort during your stay. Should you visit us again, our Superior Studios may be worth considering, subject to availability, as they enjoy a quieter outlook over the marina. We hope to welcome you back for a more restful stay next time. Warm regards, Ricky Lee General Manager

Dear Kylie, Thank you for your feedback. We’re very sorry to hear about the cleanliness and maintenance issues you encountered, which are certainly not the standard we aim to provide. Your comments will be followed up with our housekeeping and maintenance teams. Kind regards, Ricky Lee General Manager

Dear Donna, Thank you for sharing your feedback. We’re pleased you appreciated our convenient location and hope the additional space provided by your upgrade from a studio to a one-bedroom apartment added some comfort to your stay. We’re sorry that the presentation of some appliances, the evening bar service, and particularly the response to your report of smoking from the apartment below did not meet expectations. Your concerns have been shared with the relevant managers for review, as reports affecting another guest’s comfort should be addressed appropriately. We appreciate your comments and hope to provide a more polished experience on a future visit. Kind regards, Ricky Lee General Manager

Dear Karen, Thank you for such a wonderful review and for your loyalty as a Platinum ALL member! We’re delighted your stay started with a warm welcome from our Front Office team and that you loved your room and those fabulous marina views. A 100% stay is exactly what we love to hear, and we hope to welcome you back again soon! Warm regards, Ricky Lee General Manager

Dear Christine, Thank you for your wonderful review and for your loyalty as an ALL Gold member. We’re delighted you enjoyed your complimentary upgrade to a three-bedroom apartment, particularly its spacious balcony, beautiful furnishings, and fantastic marina views. It was our pleasure to make your stay a little more special, and we hope to welcome you back again soon. Warm regards, Ricky Lee General Manager

Dear Glenn, Thank you for your wonderful review. We’re delighted you enjoyed our convenient location, your spacious apartment, and the beautiful marina views. We hope to welcome you back to Peppers Blue on Blue again soon. Best regards, Ricky Lee General Manager

Dear Judy, Thank you for your wonderful review and perfect scores across every aspect of your stay. We’re delighted you enjoyed the clean and comfortable accommodation, excellent service, and warm welcome from our team. Your special recognition of Silvan is greatly appreciated, and I will be pleased to share your kind words with him. Thank you also for your loyalty as an ALL Accor Gold member. We look forward to welcoming you and your family back for another great stay! Warm regards, Ricky Lee General Manager

Dear Steve, Thank you for choosing Peppers Blue on Blue for your family getaway. We’re delighted that the spacious apartment suited everyone’s needs and that you enjoyed our relaxed atmosphere, pool, breakfast buffet, and happy hour overlooking the marina. It is also wonderful to hear that our friendly team helped make your stay so enjoyable. We truly appreciate your loyalty as an ALL Platinum member and look forward to welcoming you back for another relaxing Magnetic Island escape. Kind regards, Ricky Lee General Manager

Dear Louise and David, Thank you for your feedback. We are pleased that you had a comfortable stay. While our indoor restaurant was unavailable on Saturday evening due to a private wedding, our team had thoughtfully arranged a fully waiter-serviced poolside dining experience for all guests. This charming and intimate alternative featured a curated selection of the restaurant’s most popular dishes, with details displayed at Reception and communicated upon check-in. We are disappointed that the care and effort invested in creating this alternative experience did not enhance your evening as intended. Nevertheless, we appreciate your feedback and hope to welcome you back to Peppers Blue on Blue Resort in the future. Kind regards, Ricky Lee General Manager

Dear Alex, Thank you for your lovely feedback and continued loyalty as an ALL Gold member. We are delighted you enjoyed your spacious room, our pool and gardens, and look forward to welcoming you back. Kind regards, Ricky Lee General Manager