Peppers Blue on Blue Resort Magnetic Island

Disappointing from start to finish. We originally paid a good rate for our room, given we travelled over Easter and therefore incurred a premium as all travellers do at this stage. Upon arrival we were offered a room overlooking the carpark. We choose to pay for an upgrade, but the room was still disappointing...the minibar was empty, there was no room service, our AC unit leaked constantly, you have to clean dishes in the bathroom, and the wifi is dismal. Furthermore the restaurant wasn't open in the evening, and we were informed at breakfast that coffee and tea wasn't included in the breakfast package that we paid for. We only ate at the hotel once, as the food was bad, the staff we rude, and we were surrounded by other diners who were also disgruntled and complaining. Its an awful experience, and one I wished I'd never paid for, having now read earlier reviews from other unwitting holiday goers. Customer service at Peppers Magnetic Island is almost no existant, and borderline rude. We called conceriege to ask for a taxi to head to another restaurant, given their own restaurant was closed. Just to be given a taxi number and told to call one ourselves....nice. In 6 days our room was cleaned once, and the bathroom supplies replaced twice. Eventhough our booking clearly stated daily. We asked for cleaning at a later time on the 2nd from last day, to which the cleaner remarked "aren't you leaving tomorrow?" Insinuating, what's the point?! On our last morning we had to call for new soap and shampoo, along with milk. Just to be told that they'd ran out of milk. No sorry.....and this Easter weekend....not acceptable. When asked by reception if we enjoyed our stay, we explained as we have here, and didn't even receive an apology. This place is to be avoided. People deserve a much better service for their money. COVID is no excuse for poor service.

Our unit was large, comfortable and well equipped. The main pool was huge and family friendly. Unfortunately the restaurant was not open for dinner.

The view of the IGA car park greeted us as we made our first impression. This was followed by broken bed, broken lamp, mouldy blinds and dirty finger marks all over the cupboards. Our room was not serviced and when I tried to get more supplies no one on reception would answer the phone. On walking down to reception the receptionist was chatting to his friend. From other reviews it does not appear that any of the issues have been addressed, just a false promise that they value your feedback. At $400 per night this place was well below what I would have expected. There are many places on the island better and cheaper than peppers.

Nice hotel. Some mould on blinds but otherwise very nice. Breakfast was included, however you had to purchase tea and coffee to accompany your breakfast, not really acceptable, even with COVID in mind, what does a cup of tea cost!

Although the room was ok, view from the balcony was looking at car park and noise. Not able to use balcony the hot air from the air - con unit hits you. The room floor was not cleaned and neither the glasses, cups washed on day to day basis.The pool was nice , however there was no restroom which meant walking a long way back to the room. The restaurant was not open in the evening . The hotel manager did adhere to our initial package and could not give a better room near the pool and away from the ferry terminal noise. The staff were very good and helpful.

We chose to stay in a hotel rather then B&B for our 25th wedding anniversary. We thought the convenience of a restaurant, pool, bar, all on one area meant we didn't have to travel around for meals and relaxing. We don't get much time away from our farm so we chose your establishment. However were very disappointed as the restaurant was not open. The bar was closed Monday night, and of all things we had two single beds pushed together as our double bed, this meant we had a big lump in the middle of our bed. So not very comfortable at all.

Room was overlooking car park. Could have let that slide, however trafffic noise was too much. Woke up 6.00am to traffic, so no sleep in. Also we’re not forewarned as to restaurant private function and therefore unable to have dinner or drinks at bar for a somewhat small wedding!! Also no air conditioning vent in separate bedroom and had to leave bedroom door open. Therefore no privacy and noise from lounge room tv. Thank goodness it was a one night only!! Have stayed here a few times before but think now it is getting a little outdated and reception staff could have been a little more welcoming.

Perfect

Enjoyed three days on Magnetic Island staying at Peppers. The resort and pool were exceptional. Best location to stay. Bus stop opposite hotel along with IGA and bottle shop.

We paid $830 for two nights in a 2 bed air-conditioned apartment. It was extremely disappointing to arrive and be told we could not check in at 2pm and had to wait another 2 1/2 hours before we could check in. Granted we offered a late check out, however we could not take advantage due to pre-arrangements. The unit itself was a run-down disgrace and needs urgent maintenance. One bedroom was not even airconditioned! The louvres in the bathroom AND bedroom were broken (levers broken). For over $400 per night, I would have expected so much more. We even questioned with reception whether breakfast was included given the charge, and was rudely told no. The resort itself is run-down. I would not recommend staying here.

Overall the experience was pleasant, however the internet was horrible for a workshop using Zoom and the catered lunches were very bland. The snacks at tea were more appetizing.

We were completely looked after by all the staff including the GM which was great to see interacting with the guests. Would certainly stay there again.

Overall happy as was there to relax with girlfriends, enjoyed the pool and location. Restaurant breakfast disappointing oily omelette, very slow waited nearly half hour for coffees. Got checked in received the key got to the room and it was being cleaned still the cleaners had only just got in there at 2pm.

A friend and stayed at peppers the night before and after participating in the great island trek. We had a lovely ground floor studio apartment with a nice view of the water front. The room was a good size with comfortable furniture a great bathroom and decent kitchen Unfortunately the restaurant wasn't open for dinner during our stay - we were not aware in advance do were too late to book another local restaurant. Thankfully there was a nice cafe closeby - scallywags - we ate there both evenings. Our check in was delayed so we took advantage of a complimentary drink at the bar and were delighted to have the cost of the rollaway bed waived. I would definately stay again.

The room was lovely with beautiful views over the marina on one side & pool view on the other side.