Peppers Blue on Blue Resort Magnetic Island

Peppers Blue on Blue Resort Magnetic Island

Customer review rating (ALL Rating) 4.1/5 1,815 reviews

See on a map

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • Two pools and on-site spa.

  • Room service and on-site restaurant Boardwalk, offering seafood and tropical cocktails.

  • Marina front location, adjacent to ferry terminal.

  • Walking distance to Shopping & Restaurants areas.

ALLSAFE approved hotel

Hotel location

Peppers Blue on Blue Resort Magnetic Island

123 Sooning Street
4819 NELLY BAY
Australia

GPS:-19.1590126, 146.854484

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms

BOARDWALK RESTAURANT AND BAR Non contractual photo

Boardwalk Restaurant & Bar has a vibrant menu and fine wine selection. On your plate, you have the choice of fresh seafood along with a selection of other tropical delights, accompanied by fine wines and tropical cocktails.

Our accommodation(s)

Take full advantage of the island's views and tropical elements in contemporary surrounds at Peppers Blue on Blue. The resort features a range of accommodation choices from Hotel Rooms to 3 Bedroom Apartments and 4 Bedroom Penthouses, some with private plunge pools and all with sunny balconies upon which to relax. You'll have all the conveniences of a modern resort, with an ensuite, air conditioning, full mini-bar and digital TV.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,815 reviews

TripAdvisor Rating  4.0/5  1,944 reviews

Poor communication and rude reception

TripAdvisor rating 2.0/5

T2Kmum Families - TripAdvisor review

Well located. Pool and grounds well maintained and check in was efficient. Unfortunately the stay was marred by the lack of in room maintenance, poor communication and customer service. We stayed four nights there where the aircon stopped working (whole unit couldn’t turn on) on the second day. Maintenance team fixed the fan component however it was blowing warm air. I have informed reception and the solution from maintenance team was to hide the aircon remote so that I couldn’t touch the control. The unit was still blowing warm air. Both reception and maintenance refuse to believe me that the unit was blowing warm air. Reception also refuse to contact the manager, or offer any solutions (refuse to source portable aircon, extra fans or swap rooms) and slammed the phone down after my call. I wrote an email to the help team at midnight as my kids and I couldn’t sleep. Next morning surprisingly the aircon was fixed around 10 (24 hours after first reporting of issue) and the remote appeared. Again, no explanations, communication nor apologies. Throughout these issues, there were no communications from either reception nor maintenance initiated. All communications were initiated by me. I can understand that due to lockdown and possible staffing issues, facilities may need maintenance. What disappointed me was treating me as being clueless as if I cannot tell the difference between aircon (cold refrigerated air) and fan mode (warm room temperature air) when I have the same aircon unit at home. I am frankly appalled at the rude treatment of dismissing my concerns and refusal to engage or offer a solution. Pretty poor form, especially from the Peppers and Accor brand.

Staff very friendly

Customer review rating 3.5/5

Karen Friends - Confirmed reviews ALL

Great location Friendly staff Food …. A little disappointed considering price Friday night music….. finished at 7.30 😂

Dear Karen, Thank you for your great review! We appreciate your kind words about our resort and fantastic staff. Your feedback is also greatly appreciated as we are always seeking improvement for all areas in our resort. We hope to see you again soon! Kind Regards, The Blue on Blue Team.

well located good stay

Customer review rating 3.5/5

Jpsie Couples - Confirmed reviews ALL

Peppers was lovely however couple of things. I feel for a resort like Peppers the menu could have more to choose from and an issue I had was that I advised that we were departing at 5.30am so I settled my account the night before. As we departed the next morning all the doors to the reception was closed and we had to make our way out via the garage with our luggage which was not pleasant, I was told that someone would be on and we could leave our room cards on the counter.

Dear Josie, Thank you for your lovely review! We are so glad that you enjoyed your stay at Peppers. We appreciate your valuable feedback about the menu and your check out experience. We are terribly sorry that you were unable to exit the foyer at 5.30am. Our reception doors open at 6am each morning. Apologies for the inconvenience. We hope that you enjoyed our beautiful island and hope to serve you better in the future. Warm regards, Guest Services Peppers Blue on Blue

So relaxing

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Lovely hotel, spacious rooms, friendly staff and good value for money.

Dear Vivia, Thank you for your kind words and great review! I'm glad our staff made a lovely impression on you! We look forward to seeing you again soon. Kind Regards, the Blue on Blue Team.

Beautiful , amazing resort

Customer review rating 5.0/5

Julie C. Couples - Confirmed reviews ALL

As always amazingly friendly staff always ready to provide extra assistance . Great room , upgraded which is always so good . The resort well maintained , gardens looking very tropical and well looked after,

Thank you for your great review Julie! We greatly appreciate it. I will be sure to let Deb, Alison and our maintenance team know that they made a great impression on you! We look forward to seeing you again and we hope your next stay is as great as this one. Kind Regards, The Blue on Blue Team.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 656 reviews 9.2/10 Location
  • 1,205 reviews 6.3/10 Room
  • 886 reviews 7.3/10 Service
  • 70 reviews 1/10 WiFi
  • 603 reviews 4.2/10 Food
  • 488 reviews 8.1/10 Pool
  • 460 reviews 5.6/10 Comfort
  • 406 reviews 4.1/10 Cleanliness

Powered by Trustyou

All our hotels in NELLY BAY