Grand Mercure Apartments Magnetic Island 4 stars

TripAdvisor rating 4.3/5 49 reviews

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146 Sooning Street, Magnetic Island, QLD, 4819 MAGNETIC ISLAND, Australia

Description

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Hotel location

Grand Mercure Apartments Magnetic Island

146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Australia

GPS:-19.158526, 146.85648

Telephone
Fax +61 7 4758 1676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

4 pools

Ocean Front Swimming Pool (2) - Ocean View Swimming Pool (1) - Rooftop Swimming Pool (1) - Ocean View Heated Jacuzzi (1)

Our guest reviews

Our guest reviews

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TripAdvisor Rating  4.3/5  49 reviews

Rooms are old and dirty, nothing like the photos. Staff are unhelpful and rude

TripAdvisor rating 1.0/5

Tourist27609916853 Families - TripAdvisor review

Do NOT recommend! Staff are incredibly unprofessional and rude. Rooms themselves are old and dirty - nothing like the photos. Our bed was completely collapsed and sagged when we got in it. The slats underneath were broken, which staff would have easily seen when changing the sheets. We found chips and hairpins in the groves of the coffee table. The bathroom was dirty and the rooms smelt. We raised the issue with the older woman at front desk the next morning and she made us feel awful about it. She had so much attitude, we showed her the photos and she said ‘is that it’ she basically told us to get over it, she said the rooms were just old and she wasn’t moving us. She even named the news station who stayed there the night before (which I’m sure is a breach of confidentiality) saying they didn’t complain about the room (such a weird thing to say). The receptionist at the Mercure was absolutely awful it was the worst experience I’ve ever had and I’ve stayed in many hotels.

Hi Skye, thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. Our team did offer maintenance assistance, and when a staff member arrived, your father mentioned that he had already fixed the bed slat and that you were checking out. Regarding your concerns at reception, we want to clarify that you were asked to leave the property after being verbally abusive towards our staff. We understand that you were unhappy with the room type allocated, as you had requested a free upgrade to a three-bedroom unit, which belongs to a different unit class. While we regret that your stay was not as enjoyable as you had hoped, we do hope the rest of your time on Magnetic Island was a pleasant one. Kind regards, Management | The Grand Mercure Apartments Magnetic Island

Lovely couples getaway !

TripAdvisor rating 5.0/5

vanessalS9552FG TripAdvisor review

Beds were very comfortable and the main bedroom bath was amazing. The reception staff could not of be more helpful and friendly before and during our stay , thank you. Having access to a rental car available through reception was wonderful too 😀

Stunning view, welcoming and comfortable apartment

TripAdvisor rating 5.0/5

Jacqstar_11 TripAdvisor review

Stayed here for 2 nights in March 2025 in an Ocean Front, 2 bedroom 2 bathroom apartment. It was light, airy, spacious, clean and absolutely delightful with a beautiful balcony to watch sunrises or while away the afternoon. Booking, check-in and check-out was seamless. The pools are good - it is really nice to have a choice - though the pool in our complex (building 4) wasn't working. We used the spa, Balance Beauty and Massage, at Peppers next door and either walked to meal options or catered for ourselves in our full kitchen. Great location to ferry, shops and accessing the remainder of the island. Special thanks to Rochelle, at check-in, for her friendliness, warmth and help; and for the owners of the apartment for sharing their little bit of paradise.

Misleading pics/description of unit. Will stay again, but not in a unit managed by Jeff. Great location & view!

TripAdvisor rating 2.0/5

Yvette W TripAdvisor review

Unit we booked and paid for was not what we were given. - stayed in 4301. This management team uses the same photos for all unit listings across all booking sites regardless of number of rooms and beds. Management confirmed they don't take photos of the individual units for listings. This complex is an Accor property, but if you don't book directly through the Accor website, you are likely to receive one of the older sub-standard units. I've stayed in this apartment complex MANY times. Most units are individually owned and managed by a few different companies or privately. The complex is in need of some maintenance and some units are tired, but you mostly know what you are getting by the room photos and reviews on individual units. This is the first time I have received a unit drastically not as described and the first negative review I have ever given. We were treated very poorly on checkout after explaining the cleanliness and safety issues, and requesting a partial refund which was denied by Jeff, however was given by Airbnb Support.

Basic

TripAdvisor rating 3.0/5

HappyHolidae Couples - TripAdvisor review

Staff were very friendly. Convenient location. Apartments seem to all be different, each may be owned individually? One bed apartment was a good size but fixtures and furniture are dated and in need of repair. Everything looked clean but on closer inspection a bit dirty / greasy. Floors felt grimy. Needed to clean all the dishes and glassware before using them. Bed was made with a sheet but no quilt. Wardrobe storage filled with vacuum and old electronics. No pool towels provided. Pools are quite small and busy. Could get better value for money elsewhere.

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Other web-users rate our hotel

  • 81 reviews 9.6/10 Location
  • 144 reviews 5.9/10 Room
  • 59 reviews 7.6/10 Service
  • 51 reviews 3.8/10 Comfort
  • 49 reviews 5.1/10 Amenities
  • 42 reviews 2.2/10 Cleanliness
  • 12 reviews 3.5/10 Food
  • 9 reviews 1.2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.