Grand Mercure Apartments Magnetic Island 4 stars

Apartment worn out to below two star standard. Ragged and dirty towels. Badly cleaned, after complaining, cleaned again but dust was almost only distributed. Very friendly staff at reception, even though reception was not open according opening hours.

The apartment had spectacular views and was luxuriously yet comfortably furnished. Everything you could possibly need for a memorable holiday. The management and staff were friendly and helpful. We wished we had booked for longer.

I recently booked an ocean view room and expected the view shown in the promotional photos of the Grand Mercure Apartments with magnificent views immediately over the ocean. These apartment are literally at the waters edge. This is not what I got. There were ocean views filtered through some foxtail palms, but were looking over the waterways towards the entrance to the marina and limited ocean views with Townsville Port in the distance and with a walkway in front. I was a little disappointed, however, this did not spoil my stay. At reception I was advised to phone directly if after an ocean view apartment as shown on the website I had booked with Accor online and got what I got.

The apartments and location are amazing, and the check-in staff member was very friendly. The apartment wasn't particularly clean, with many insects on the floor upon our arrival. Nooks and crannies had obviously not been cleaned for a long time - there were spiders & cobwebs in the ensuite, very dusty skirting boards, and we found a hairclip of a previous guest amongst the dust under the couch (while looking for a Monopoly piece!). However the kitchen and bathrooms appeared quite clean. We were unable to access wi-fi during our stay, and were told this was due to the weather. We were also unable to access Foxtel. I asked about this at reception on a Wednesday, and was told somebody would come up to our apartment to fix it that afternoon. However nobody had arrived by the time we left on Sunday. Luckily you don't go to Magnetic Island to watch TV. Some maintenance is needed. Many lightbulbs needed replacement in the apartment. Also, a set of drawers was missing its handle, which we found inside the drawers. Only one of the 4 gyms had any equipment in it. Overall we had a very enjoyable and relaxing holiday, and loved the views & pools.

I love magnetic island and wanted to come back and the island never disappoints. I was a little underwhelmed by the units- they were very dirty and poorly maintained. The linen and towels have seen better days and the condition of the kitchen/bathroom/furniture is pretty disappointing. The whole unit needs a deep clean. The manager was pleasant and corrected mistakes when addressed. However the reception closes right at 5 pm despite the description on the website stating reception closes at 6 pm.

These are truely self contained apartments, 400 metres from the Magnetic Island ferry. The apartments have everything you need and there is a supermarket 300 metres away where you can purchase anything you need to make you stay comfortable. There are two types of accommodation, ocean front or setback, make sure you get the ocean front.

Booked in for 4 nights. Requested sea views, got a room on ground floor with views of sun lounges by pool and sea views when no one was sitting in them. Room was very dirty and even had an old soiled rag sitting on the dining table which we hope was not used to clean it !! Rubbish still in the room from previous guests. All kitchen utensils were greasy. Gym was just a very small dirty room with a weight machine that was broken and dangerous plus some free weights. Met with other guests who were in much better rooms that cost them less because they had booked through a website and not the Accor website. I assumed as an Accor Club member I would get the best rate !?! Due to this we asked reception to move us, which they did but not very nice about it. The second room was similar to the first in size and lay out but much cleaner and had the sea view we were expecting. I stay at hotels in the Accor group for work and leisure and am usually very happy with the rooms and friendliness of staff. I have never had the need to complain in the past. Very disappointed with this place, would not stay here again.

We chose the Grand Mecure as it had apartments close to the Jetty. Check In was easy and we were left to our own devices, which was good. Apartments were clean and had good air conditioning. Pools were nice and the small gym and BBQ was useful. Really enjoyed our stay and it felt like a home away from home Only thing, and maybe it was a good thing, was that in Accor Properties as a silver member, I should have got free wifi. But, as I say, maybe that was a blessing to encourage me to switch off

This place was bad. We paid a premium to stay (>$300pn), and it was very poorly presented. Every tap leaked or was broker, every couch was stained and most of the pillows had stains on them. Light fightings were also broken. Overall this place has not been touched since it was built and has had no maintenance since. A really bad experience considering we paid a premium to stay.

The resort is having a lot of work done it. Customer service was excellent. The bed was average. Room very clean and view excellent. Downside, there was no bedroom door to close off from the rest of the apartment.

Spent 2 nights in October 2015. Very well maintained, good kitchen & great balcony space. Bed bit uncomfortable but otherwise great stay! Didn't meet the reception people until final day so can't comment on them really

We booked through Accor an apartment with a king size bed. When we arrived we were allocated an apartment with a queen size bed. When we complained at reception Jeannie could not have been more unhelpful or rude. She told us there were only two apartments with king size beds and it was all Accor's fault because they had been told about this. Throughout our stay we got the same rude treatment from this receptionist. Another more senior staff member did move us after 3 days to an apartment with a king size bed but Jeannie still remained unhelpful over this move.

Lovely stay close to shops and ferry. Most restaurants are at Horseshoe but only a 10 min bus ride away with regular cheap services. The hotel gym needs an urgent update but then I guess mist people don't go for the gym! Pool and spa were a highlight and great service.

Stayed in a three bedroom sea view apartment. Absolutely fabulous. Spacious, clean, tastefully furnished, fully equipped kitchen, two bathrooms, one with spa, comfortable beds, balcony with out door furniture, washing machine and dryer. The most spectacular apartment with views to match. Close to ferry and bus stops. Close to an IGA supermarket.

Unit was clean but should not have been in the letting pool. One of the bifold doors to the laundry nook was missing so when the washer was in use it was very noisy in the small unit as the bathroom/laundry opens directly onto the lounge room and the unit is completely open plan so there is no door between the two rooms. There is also no door to close off to the bedroom. The unit was really a studio not a 1 bed apartment. There were also a few small tiles missing of the front of the bath wall. The TV in the lounge was barely bigger than a PC monitor which was both annoying and disappointing.