Grand Mercure Apartments Magnetic Island 4 stars

TripAdvisor rating 4.0/5 35 reviews

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146 Sooning Street, Magnetic Island, QLD, 4819 MAGNETIC ISLAND, Australia

Description

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Hotel location

Grand Mercure Apartments Magnetic Island

146 Sooning Street, Magnetic Island, QLD
4819 MAGNETIC ISLAND
Australia

GPS:-19.158526, 146.85648

Telephone
Fax +61 7 4758 1676

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property

4 pools

Ocean Front Swimming Pool (2) - Ocean View Swimming Pool (1) - Rooftop Swimming Pool (1) - Ocean View Heated Jacuzzi (1)

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Our guest reviews

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TripAdvisor Rating  4.0/5  35 reviews

Fantastic stay at the Grand Mercure Apartments, Magnetic Island

TripAdvisor rating 5.0/5

Linda M Families - TripAdvisor review

We thoroughly enjoyed our stay. The facilities are great, rooms are spacious and clean and there's four pools to pick from. Their customer service is excellent, I would like to make special mention of staff member Clare who is definitely an asset to the team at the Grand Mercure Apartments, Magnetic Island.

Nice views & great service

TripAdvisor rating 4.0/5

AroundTheWorld1962 Couples - TripAdvisor review

Spacious apartments with kitchen and a very nice view. Richelle and her team really did go the extra mile with an issue that we had (forgot our passport, credit cards and cash in the room, she noticed and moved heaven and earth to get it sent to Brisbane in time for our next international flight) and we can‘t thank her enough. All in all a nice accomodation that needs a little care and love here and there, but Richelle assured that a fresh management was tackling this

Magnetic Island Great Stay.

TripAdvisor rating 5.0/5

37rossw TripAdvisor review

The rooms were all modern, clean and well equipped. We also found all the staff very pleasant and helpful. The hotel has 4 pools, 2 infinity pools facing the sea in front of buildings 4 and 5 and a heated pool in building 2. Building 1 where we were staying has a rooftop pool, it can be a bit cool but gets a good amount of sunshine, the others can be in the shade for good parts of the day. I would certainly stay here again and recommend it when staying on the island.

Lovely apartment and great stay.

TripAdvisor rating 5.0/5

Dianne W TripAdvisor review

Stayed at the Grand Mercure for 4 nights. We had a beautiful 1 bdr resort view apartment which exceded our expectations (Apt 1204) as we had a great view of the ferry port and ocean from our balcony which we weren't expecting being a resort view and was so nice having a wine or coffee watching the ferries come and go. The staff were friendly and welcoming and the apartment was modern, spacious and clean with everything you need. Would definitely recommend.

Extremely, extremely disappointed.

TripAdvisor rating 1.0/5

Sacha K TripAdvisor review

I want to preface this review by saying that I don’t write bad reviews preferring to keep disappointing experiences to myself, but this one has left me no choice. Our experience at the Grand Mercure apartments in Magnetic Island was just awful. Do not believe the images on their website. There may well be apartments like this on the property but that is not what we received. Service was great on arrival, until we relayed our concerns and then service turned very frosty. We were told our apartment had a beautiful view of the mariner however on arrival in our room, we noticed a dirty big dirt pit in front of that view. The room was very dirty and looked like it had been decorated in the late 90’s. Not like the website at all. When we relayed our disappointment, we were offered another apartment that was basically just as bad and told that we could only stay in the second apartment for a few nights before we had to return to the first terrible apartment. Stains (I think was blood) on cushions, dust on skirting boards, dead bugs in the light above our bed, rusty bins, shower glass that was so caked with soap scum it looked like frosted glass, broken aircon vents, broken lamp, mouldy stained pillow inserts and to top it off a BBQ that had its own eco system growing in it. We informed the staff that we would not move back to the first apartment for the last two days of our booking and requested a refund. After being given the run around regarding the refund we finally received it over a month and a half later and only because we chased it. The whole complex is tired and the units need serious attention paid to them. There are very mixed reviews for this complex and from what we experienced I can only imagine that we were given two of the worst rooms in the complex. Do not believe the images on the website are what you are booking. New management are blaming old management and private owners of the apartments….the problems are now yours, time to fix the issues so no one else has the disappointing experience that we had.

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Other web-users rate our hotel

  • 53 reviews 9.9/10 Location
  • 102 reviews 5.6/10 Room
  • 45 reviews 8.3/10 Service
  • 10 reviews 0/10 WiFi
  • 36 reviews 2.1/10 Cleanliness
  • 31 reviews 3.9/10 Amenities
  • 7 reviews 2/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.