Mövenpick Hotel Auckland 5 stars

Customer review rating (ALL Rating) 4.4/5 3,045 reviews

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Description

Hotel extras

  • ALLSAFE accredited

  • BODA restaurant & bar with harbour and city views

  • Chocolate Hour for Guests

  • Downtown location next to Commercial Bay shopping

  • Seven contemporary conference spaces

Our accommodation(s)

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Hotel location

Mövenpick Hotel Auckland

8 Customs Street East
1010 AUCKLAND
New Zealand

GPS:-36.844596, 174.767113

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,045 reviews

TripAdvisor Rating  4.5/5  866 reviews

Certificate of excellence 2024

Easy stay

Customer review rating 4.5/5

Wally Business - Confirmed reviews ALL

Quick overnight trip with a meeting next door

Good location but not a 5 star hotel experience

Customer review rating 2.0/5

Zaza Couples - Confirmed reviews ALL

Friendly but unprofessional staff. No help with luggage on arrival. Chocolate hour was stingy and all items tasted old like it was made days before. Very little variation. Staff at the restaurant also unprofessional and condescending especially the indian male staff. Will definitely not rebook especially if having to pay full price without discount. Clearly kiwis have low expectations of a 5 stars hotel. If you guys have stayed in other 5 star hotels e.g. in Bangkok, you would realise that Movenpick Auckland is max 3.5-4 stars if im being generous and is overpriced. 2 good things are location and clean room. On check out the female dark skinned staff was chatting and giggling with a security guard for over 5 mins at the counter (he was showing her some photos on his phone which was not work related) and completely ignore us (i was literally standing with room card in my hand waiting). Please let her know that this behavior is unacceptable as a hotel receptionist. If you dont believe me, check your security camera at around 10.30-11 am on 10 June. Also I got valet parking with the hotel and my car came back so much dirtier than when I arrived.

Prime downtown location near all main restaurants and shops.

Customer review rating 4.5/5

Alan R. P. Families - Confirmed reviews ALL

With family flying into New Zealand for a brief stopover at home the family elected to meet downtown for a family dinner. As the granddad because we live out of town, we decided to stay in the city versus driving home late at night. After the dinner we invited the family to join us at the top floor BODA bar for an extended evening which was most enjoyable.

Nice stay

Customer review rating 3.0/5

Scott K. Couples - Confirmed reviews ALL

I was a little disappointed that we had an issue with the temperature controller in both area of the rooms the lounge and bedroom. We had no air which made the room very uncomfortable to sleep in, and they had an unfortunate issue with having no hot water on our first morning.

Great stay once again

Customer review rating 4.5/5

Sam Couples - Confirmed reviews ALL

Great location, the room is very tidy and modern, friendly staff. As a returning customer, always satisfied.

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Other web-users rate our hotel

  • 1,282 reviews 9.5/10 Location
  • 1,687 reviews 8/10 Room
  • 1,610 reviews 8.5/10 Service
  • 87 reviews 2.2/10 WiFi
  • 791 reviews 5.7/10 Comfort
  • 661 reviews 7.4/10 Food
  • 542 reviews 8.3/10 Cleanliness
  • 376 reviews 6.8/10 Breakfast

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