Novotel Madrid Campo de las Naciones 4 stars

Customer review rating (ALL Rating) 4.5/5 2,119 reviews

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Novotel Madrid Campo de las Naciones - Image 1
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C/Amsterdam, n°3, Campo de las Naciones, 28042 MADRID, Spain

Description

Hotel extras

  • 3 minutes' walk from IFEMA and Palacio de Congresos.

  • Airport 10 minutes by metro (Direct line)

  • Swimming pool open from June 12 to September 15

  • Family rooms (2 free children up to 16 years old)

  • Parking and "Feria de Madrid" metro 2 min away

Our accommodation(s)

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Hotel location

Novotel Madrid Campo de las Naciones

C/Amsterdam, n°3, Campo de las Naciones
28042 MADRID
Spain

GPS:40.462482, -3.61447

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Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Madrid

Relaxed setting to experience food & travel with allusions to the Mediterranean through selective recipes accentuating the flavor of the best seasonal produce with Josper oven & Basque grill show cooking.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,119 reviews

TripAdvisor Rating  4.0/5  199 reviews

Worst Novotel I have ever stayed in

Customer review rating 1.0/5

Steve J. Couples - Confirmed reviews ALL

No help with luggage no milk tea or coffee in room air con not working Room we booked was superior staff would not acknowledge even though a printed copy of reservation was given to them with superior room on it There was no attempt to rectify anything There was no amenities kit in bathroom apart from a shaver nothing for women at all

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

Great staff but hotel tired

Customer review rating 3.0/5

Traveller Solo - Confirmed reviews ALL

The rooms are adequate but not maintained to a modern standard, there was staining on the walls, mould in the shower and on the tiles. The carpet was not very clean and needed a good vaccuum. The worst part is the airconditioning did not work, far too hot. The bed was a bit hard but that's personal taste, and the pillows were uncomfortable and not very soft. I also was not impressed with having to pay for water from the minibar when other Novotels do not charge for this. Food was OK but very expensive. The staff were really the best part of the experience - they were really friendly and helpful.

Dear Mrs. N., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

Not good value for money

Customer review rating 2.5/5

David Families - Confirmed reviews ALL

rooms are tired and breakfast is nothing special, show cooking was not a show cooking everything was prepared and most of the things cold, the guy in the show cooking was a bit unfriendly, it seems he doesnt like what he is doing..

Dear Mr.P., Thank you for taking the time to tell us about your experience at the Novotel Madrid Campo de las Naciones. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Equipo Novotel

Keep returning

Customer review rating 5.0/5

Tony P. Friends - Confirmed reviews ALL

Always good and staff are nice. The hotel has a good feel about, and is mostly busy. I keep returning.

Dear We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Team

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Mario at the reception desk was very very helpful and took great care of us during our stay, ensuring we had everything we needed for a memorable stay.

Dear Guy K., We very much appreciate your comments regarding your stay at the Novotel Madrid Campo de las Naciones. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Equipo Novotel

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Other web-users rate our hotel

  • 1,276 reviews 9/10 Location
  • 1,436 reviews 7.3/10 Room
  • 1,712 reviews 8.9/10 Service
  • 21 reviews 8.7/10 WiFi
  • 888 reviews 8.4/10 Breakfast
  • 649 reviews 8.5/10 Cleanliness
  • 574 reviews 7.1/10 Food
  • 410 reviews 4.1/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.