Mercure Paris Opéra Louvre Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 657 reviews

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Description

Hotel extras

  • In the heart of Paris and 2 minutes from the metro

  • Close to numerous landmarks, restaurants, shops and museums.

  • Privilege Rooms and Family Rooms.

  • Free WIFI throughout the hotel.

  • Late 19th-century building with classic Parisian rooms.

Our accommodation(s)

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Hotel location

Mercure Paris Opéra Louvre Hotel

95 Rue de Richelieu
75002 PARIS
France

GPS:48.871137, 2.339519

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

2 breakfasts

We offer a buffet breakfast with a wide selection of food, served in our eighteenth-century dining rooms. If you prefer, you can order your breakfast in your room or choose the Express & Co. option.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  657 reviews

TripAdvisor Rating  3.5/5  696 reviews

Well located and friendly staff but lack of comfort

Customer review rating 2.5/5

Aussie T. Business - Confirmed reviews ALL

I stayed 4 nights at Mercure Opera for a business trip. I found the location very convenient and the staff was polite and efficient. However, the hotel wasn’t comfortable. The room were noisy with a lack of insulation. The heating in the hotel was too high especially in the breakfast area. There was many set of stairs that made travelling with big suitcases difficult and the lift, the bedroom and the bathroom were really small. The quality of the breakfast could be improved with better coffee. Overall a ok stay.

Dear Marine P., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Louvre. We are delighted to see that the our staff lived up to your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have the opportunity to welcome and better serve you in the near future. Looking forward to welcome you again. Regards Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Good location

Customer review rating 4.0/5

Emma Families - Confirmed reviews ALL

Went with my 12 year old son. Rooms are small but are okay. Wasn’t as clean as I would have liked as had things in the room like an old lipstick and some other bits left over from someone’s stay. Beds were clean though. Breakfast had a good selection and location was great. Safe area to walk back to at night. Reception staff are amazing gave some good recommendations Of were to eat but staff in the breakfast area could be a little more happy.

Dear Emma V., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Louvre. We are delighted to see that the hotel staff and location have lived up to your expectations. Your lovely feedback will be share with our team. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have the opportunity to welcome and better serve you in the near future. Looking forward to welcome you again. Regards Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Good stay

Customer review rating 4.0/5

Henrik H. Families - Confirmed reviews ALL

Good location, not far from the center.

Dear Henrik H., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Louvre. We are delighted to see that the services offered have lived up to your expectations. Your lovely feedback will be share with our team. Looking forward to welcome you again. Regards Service Guest relation Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Disappointed

Customer review rating 1.5/5

X. Families - Confirmed reviews ALL

Disappointed in this hotel. We thought this hotel was newly built or renovated recently so the hardware should be good, but it's not. The bathroom was so small, the room was average in space as well, compared to other four star hotels I stayed in Paris. Water pressure was slow in the bathroom. The wifi in our room was terrible, and I barely could use it. The download speed was around 1 mbps, hardly could connect. I had to use my mobile data instead. All rooms (around 23 rooms per floor) share one little and slow elevator, not too much to comment. Regarding the service, disappointed as well. One day we left the room around 10am and hanged the "Come in" tag then returned around 2pm but the room was not cleaned yet. Good things: sound isolation was good. Staff was friendly.

Dear Xin W., We have taken note of your valuable comments and apologize for any services that did not meet your expectations. Please allow us to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Also remaining at your disposal if need to talk directly with us at h1… We hope to have the opportunity to welcome and better serve you in the near future. Thank you again for your comment Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

Good Hotel in the centre of Paris

Customer review rating 4.0/5

Y. W. Couples - Confirmed reviews ALL

Short break with busy agenda. Would be happy to stay longer. The hotel is comfortable, clean and smart.

Dear Iain Y., Thank you for your feedback and we are delighted that you enjoyed the confort of our hotel. We have taken note of your valuable comments and apologize for any services that did not meet your expectations. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have the opportunity to welcome and better serve you in the near future. Thank you again for your comment Regards Service relation clients Mercure Paris Opéra Louvre 95, Rue de Richelieu 75002 Paris Facebook Mercure Paris Opéra Louvre

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Other web-users rate our hotel

  • 245 reviews 9.4/10 Location
  • 336 reviews 5.5/10 Room
  • 303 reviews 8.3/10 Service
  • 14 reviews 3.5/10 WiFi
  • 161 reviews 7.9/10 Breakfast
  • 101 reviews 6.8/10 Cleanliness
  • 95 reviews 3.4/10 Amenities
  • 46 reviews 4.1/10 Value

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