Hotel Mercure Kourou Ariatel

Customer review rating (ALL Rating) 4.6/5 481 reviews

Hotel Mercure Kourou Ariatel - Image 1
Hotel Mercure Kourou Ariatel - Image 2
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Description

ALLSAFE approved hotel

Hotel extras

  • APARTMENT WITH FITTED KITCHENETTE IN THE LIVING ROOM

  • CLOSE TO THE GUIANA SPACE CENTRE

  • SWIMMING POOL, TENNIS, FITNESS ROOM, PING-PONG

  • LAKESIDE

  • CLOSE TO THE GUIANA SPACE CENTER

Our accommodation(s)

Hotel location

Hotel Mercure Kourou Ariatel

Avenue de St Exupéry
97310 KOUROU
French Guiana

GPS:5.17502, -52.659488

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

LE BOMA

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  481 reviews

TripAdvisor Rating  4.0/5  22 reviews

Nice hotel, but better maintenance needed

TripAdvisor rating 3.0/5

cqfp123 TripAdvisor review

Stayed two nights on a tour (booked by travel agent). Quiet location and well kept grounds. Spacious room with kitchenette, seating area and desk area. Well located power jacks. Comfortable bed, very flat pillows. Bathroom with everything in working order, good water pressure in the shower. No toiletries other than liquid soap. No dish detergent. And for the negatives, the place needs better maintenance. The first night the smoke alarm started going off before I even turned the hot water on to shower. The staff came and checked it and concluded that the battery was faulty and took the battery out. Shortly thereafter the A/C stopped working: I had to call the staff back, they couldn't figure out what was wrong but said that the A/C had been acting up for a while. In the end, I had to change rooms. It was already past 23:00 and I had already unpacked all my staff, so changing rooms took a while. Due to these mishaps. I lost 1.5 hours of sleep. The second room was very similar, and fortunately everything worked, although the A/C display showed that the filters needed to be changed. For the price paid, better maintenance is definitely expected. Breakfast buffet with good selection. Wifi worked well.

Dear Cqfp123, Dear valued guest, Thank you for choosing to stay with us and for taking the time to provide your feedback. We're pleased to hear that you enjoyed the peaceful location, well-kept grounds, and the spaciousness of your room, equipped with convenient amenities. We apologize for any inconvenience you experienced due to maintenance issues during your stay. We take your feedback seriously, and please know that we are actively working to address these concerns. We regret any inconvenience you may have experienced during your stay in our Classic suite. We want to assure you that our establishment offers three categories of suites, each designed to provide varying levels of comfort and amenities. We apologize if the amenities in the Classic suite did not meet your expectations. In the future, we encourage you to explore our other suite options for a more tailored experience with additional amenities. Regarding the smoke detector issue, we want to clarify that the detector's malfunction was unrelated to the use of hot water. We have 90 smoke detectors throughout the hotel, each powered by individual batteries. While we have maintenance plans in place, unforeseen circumstances may occur, and we appreciate your understanding. Regarding the air conditioning situation, please note that our receptionist, Manuela, offered you the option to change rooms immediately upon the first intervention and you have refused it. We regret any misunderstanding about this situation. We would like to express our gratitude for your positive feedback on our breakfast buffet and Wi-Fi service. Your satisfaction is important to us, and we're glad you found these aspects of your stay enjoyable. Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience. Kind Regards Quentin GRARE General Manager

Great stay

Customer review rating 4.5/5

Yannick L. Solo - Confirmed reviews ALL

I had an amazing time at the Hotel Mercure Kourou Ariatel. The staff was very friendly and helpful. The view I had from my room facing the lake was absolutely stunning.

good stay

Customer review rating 4.5/5

C. Couples - Confirmed reviews ALL

air conditioned and good breakfast

Nice location, not good service, nice staff but alot of failures

Customer review rating 2.5/5

Anonymous Friends - Confirmed reviews ALL

Spend 2 weeks, needed several days to not get ripped of, prices were different than my reservation, right staurant quality was bad and the service therw too, I will leave a more detailed and lengthy report on Google

Nice place, not welcoming staff

Customer review rating 2.5/5

Europe Business - Confirmed reviews ALL

Really beautiful green property. If you have luck, you‘ll get a garden facing bungalow. Otherwise you‘ll look at a concrete wall or street. Staff is sometimes super friendly - when it comes from the Domical Republic. Otherwise ist quite unfriendly & unhelpful. Thet doesn‘t make you feel you‘re in a goof mood tropical country.

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Other web-users rate our hotel

  • 46 reviews 9.2/10 Location
  • 112 reviews 7.5/10 Room
  • 174 reviews 9.3/10 Service
  • 84 reviews 9.1/10 Vibe
  • 72 reviews 8/10 Food
  • 55 reviews 6.3/10 Comfort
  • 51 reviews 8/10 Breakfast
  • 38 reviews 8.3/10 Pool

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