Hotel Mercure Kourou Ariatel 4 stars

Customer review rating (ALL Rating) 4.5/5 408 reviews

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Hotel Mercure Kourou Ariatel - Image 1
Hotel Mercure Kourou Ariatel - Image 2
Hotel Mercure Kourou Ariatel - Image 3
Hotel Mercure Kourou Ariatel - Image 4
Avenue de St Exupéry, 97310 KOUROU, French Guiana

Description

Hotel extras

  • APARTMENT WITH FITTED KITCHENETTE IN THE LIVING ROOM

  • CLOSE TO THE GUIANA SPACE CENTRE

  • SWIMMING POOL, TENNIS, FITNESS ROOM, PING-PONG

  • LAKESIDE

  • CLOSE TO THE GUIANA SPACE CENTER

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Suite

Standing Suite with 1 double bed

Photo out of - Standing Suite with 1 double bed

Suite with 1 double bed. Free WIFI, safe, courtesy tray, satellite TV. Complimentary mineral water - Mid-range comfort level. Equipped kitchenette - lounge area - Terrace overlooking garden or car park

  • Views:

    Garden View or Park view

  • Most of the accommodation:

    Terrace

Max. number of persons
3
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

Double bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Bottled water
  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave grill
  • Microwave
  • Mini-refrigerator
  • Pots/Pans/Dishes
  • Studio/kitchenette
  • Crockery and cooking utensils
  • Free in Room Mineral Water
  • Open kitchen
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout curtain
  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors
  • Soundproof room

Electric Facilities

  • 220/240 V AC
  • Converters/ Voltage adaptors

Room Services

  • Operator wake up call
  • Welcome tray

Temperature Air Control

  • Air Conditioning
  • Individual heating and air conditioning adjustment

Working Area

  • Business Desk
  • Safe large enough to accommodate a laptop
  • 3 pers. max
  • 40 m² / 430 sq ft
  • Bedding 1 x Double bed(s)
  • Views: Garden View or Park view
  • Most of the accommodation: Terrace
  • Accessible room
See availabilities

Bedroom suite of 431 sq.ft. with double bed - extra bed in the lounge area. Equipped kitchenette. Furnished outdoor terrace. Individual air conditioning. WIFI

  • Most of the accommodation:

    Terrace

Max. number of persons
2
Area
From 40 m² / 430 sq ft
Accessibility
Accessible room

Bedding

Queen size bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Ceramic glass cooktop
  • Coffee/tea making facilities
  • Fridge
  • Full kitchen
  • Kettle
  • Kitchen extractor fan
  • Microwave
  • Pots/Pans/Dishes
  • Studio/kitchenette
  • Free in Room Mineral Water
  • Furnished Kitchen

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Complementary elements

  • Radio

Internet Facilities

  • RJ 45 Outlet
  • Wireless internet in your room

Tv Facilities

  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • 26'/66 cm screen
  • Flat screen

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Smoke alarm in room

Comfort Features

  • Blackout Facilities
  • Double Glazing
  • Hair dryer
  • Opening windows
  • Soundproof doors

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning

Working Area

  • Business Desk
See availabilities

Hotel location

Hotel Mercure Kourou Ariatel

Avenue de St Exupéry
97310 KOUROU
French Guiana

GPS:5.17502, -52.659488

Telephone
Fax +594 594 32 61 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 80 rooms
  • 4 rooms for people with reduced mobility

Languages spoken at the hotel

  • Brazilian
  • English
  • Spanish
  • French
  • Italian
  • Dutch
  • Portuguese

Laundry / Valet Services

  • Dry cleaning / Ironing
  • Laundromat

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas
  • High speed transmission line

Air conditioning

  • Air Conditioning

Iron

  • Iron at reception

Check In & Check-out facilities

  • Late Checkout

Luggage storage

  • Luggage storage

Catering

One Restaurant

One Bar

Breakfast

  • Buffet Additional charge

BBQ / Picnic Area

  • BBQ / Picnic Area

Business

One Meeting room

Well-being

ARIATEL

  • Outside

ARIATEL

  • On site

Sports and leisure

Table tennis

  • Nearby

Table tennis

  • On site

Boat excursions

  • Nearby

Horseback riding

  • Nearby

Deep sea fishing/Sea fishing

  • Nearby
  • On site

LE BOMA

Photo out of - LE BOMA

Cooking style
Other cooking style
Capacity
150
Accessibility
Accessible service
Avenue de St Exupéry, 97310 Kourou, French Guiana
Telephone +594 694 14 44 44
Opening hours
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday
  • -
Subsequent opening hours

Menu average price: 50.00 € 50 EUR

Brunch Details

  • brunch buffet
  • reservation recommended

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace
  • Exceptional View
  • Takeaway Meals

Payment

  • Cash
  • Credit card
  • Contactless

Credit cards

  • American Express
  • Mastercard
  • Visa

The Mahogany bar is open from 10am to midday. Treat yourself to a cocktail or a local punch.

Buffet breakfast served from 6.30am to 10am in a room looking onto the lake. Try out the traditional sweet and savory foods, and discover local jams, juices and fruit.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  408 reviews

Customer review rating 5.0/5

Mohammed S. Business - Confirmed reviews ALL

Customer review rating 1.0/5

Thierry T. Business - Confirmed reviews ALL

Dear Mr. T., Thank you for your continued trust in Mercure Kourou Ariatel and for taking the time to share your feedback following your recent stay. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the air conditioning issue and the inconvenience caused by the change of suite. Please allow us to clarify that you were initially offered a complimentary upgrade. Unfortunately, after the air conditioning issue occurred, the hotel was fully booked that evening and no equivalent suite was available. To accommodate you as quickly as possible, we relocated you to a Classic Suite, which corresponded to your original reservation. We also regret that the safe and kettle in your replacement suite were not functioning properly. Please rest assured that your comments have been shared with our Maintenance and Housekeeping teams, and the necessary corrective actions are being implemented to help prevent similar issues from recurring. We would also like to sincerely apologize for the time it took to resolve the situation. We fully understand how frustrating and disappointing this experience must have been, and we regret that we were unable to provide the seamless stay you rightfully expected. As a token of our appreciation for your loyalty and to thank you for your understanding, we are pleased to confirm that your upcoming stay with us in October has already been upgraded from a Classic Suite to a Privilege Suite. We hope this gesture reflects our commitment to providing you with the experience you expect and deserve. Your feedback is invaluable, as it helps us improve the quality of our services. We truly hope to have the pleasure of welcoming you again and restoring your confidence through the high standard of hospitality you rightfully expect from Mercure Kourou Ariatel. Kind regards,

Customer review rating 0.5/5

Melissa W. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Samuel R. Business - Confirmed reviews ALL

Customer review rating 4.5/5

Arni A. Couples - Confirmed reviews ALL

Customer review rating 1.0/5

Thierry T. Business - Confirmed reviews ALL

The air-conditioning not working at all in the first room assigned to me as a guest with Diamond Status with Accor Group Hotels. Nobody (technician) was available at 3:30-4 pm to fix the issue (lack of maintenance on air filters). After more than 1 hour and 2 attempts I finally managed to convince the receptionist to assign me another room (I was downgraded). In the 2nd room, the safe and the kettle were also not working. Upon check-out I was still charged to maximum price...It is not really acceptable for a 4-star hotel and taking into account that I have the highest loyalty level with Accor Hotel Group (Diamond status)...

Dear Mr. T., Thank you for your continued trust in Mercure Kourou Ariatel and for taking the time to share your feedback following your recent stay. We are sincerely sorry to learn that your experience did not meet your expectations, particularly regarding the air conditioning issue and the inconvenience caused by the change of suite. Please allow us to clarify that you were initially offered a complimentary upgrade. Unfortunately, after the air conditioning issue occurred, the hotel was fully booked that evening and no equivalent suite was available. To accommodate you as quickly as possible, we relocated you to a Classic Suite, which corresponded to your original reservation. We also regret that the safe and kettle in your replacement suite were not functioning properly. Please rest assured that your comments have been shared with our Maintenance and Housekeeping teams, and the necessary corrective actions are being implemented to help prevent similar issues from recurring. We would also like to sincerely apologize for the time it took to resolve the situation. We fully understand how frustrating and disappointing this experience must have been, and we regret that we were unable to provide the seamless stay you rightfully expected. As a token of our appreciation for your loyalty and to thank you for your understanding, we are pleased to confirm that your upcoming stay with us in October has already been upgraded from a Classic Suite to a Privilege Suite. We hope this gesture reflects our commitment to providing you with the experience you expect and deserve. Your feedback is invaluable, as it helps us improve the quality of our services. We truly hope to have the pleasure of welcoming you again and restoring your confidence through the high standard of hospitality you rightfully expect from Mercure Kourou Ariatel. Kind regards,

Customer review rating 0.5/5

Melissa W. Business - Confirmed reviews ALL

Dated furnishings. Lacking basic amenities a sub rate motel would provide.

Customer review rating 4.5/5

Samuel R. Business - Confirmed reviews ALL

Second trip in this hotel and it always a dream

Customer review rating 4.5/5

Arni A. Couples - Confirmed reviews ALL

Personnels aimable

Customer review rating 5.0/5

Marcel S. Business - Confirmed reviews ALL

Perfect service Very friendly staff Top management Super restaurant Best possible location Spacious and clean rooms Special thanks to the gardeners who keep the grounds in shape and create a little paradise

Customer review rating 5.0/5

Kevin A. Couples - Confirmed reviews ALL

Les personnels au TOP

Customer review rating 4.0/5

Anne M. C. Couples - Confirmed reviews ALL

Il peut être publié.

Customer review rating 2.0/5

Ruben C. Business - Confirmed reviews ALL

L’hôtel est élégant et charmant. Pour le reste, le prix est élevé pour une nuitée si l’on compare à Cayenne ou aux Antilles pour des hôtels de même standing. La restauration est passable, mieux vaut déjeuner ailleurs et éviter le dîner. Ce ne sont pas des professionnels de la restauration mais des réchauffeurs de plats. Pour le petit déjeuner, c est pas terrible : en arrivant à 09:00, il n y a déjà plus rien et ce ne sera plus approvisionné…. lamentable. Les quelques pains aux chocolats ou aux aux raison sont mal cuits, le pain est sans goût, le miel guyanais ne comporte pas d’étiquette sur sa composition ce qui le rend douteux. Bref je passe mon tour et laisse le soin aux invités des vols du centre spatial le bonheur de rentabiliser cet établissement.

Customer review rating 4.5/5

Allan N. Couples - Confirmed reviews ALL

This stay at this Hotel was great and needed! Well located, the staff managed to make our stay comfortable! Most importantly the breakfast and the lunch were very good! I recommend!

Customer review rating 5.0/5

Jessica H. Couples - Confirmed reviews ALL

J'ai séjourné avec mon compagnon pour un weekend en amoureux, sincèrement j'ai beaucoup apprécié l'accueil de mon check in , et aussi les gentilles dames du service petit déj qui étaient au petit soin, souriantes et agréables. L'ensemble était propre, bonne literie, beau cadre , une grande piscine et le rooftop avec vue sur le lac , tellement reposant , on reviendra , merci encore à toute l'équipe

Customer review rating 2.0/5

Vincent H. Families - Confirmed reviews ALL

Hôtel bien situé offrant un cadre reposant pour un weekend en famille. Cependant, à notre arrivée, nous avons constaté que le lit enfant n’était pas prêt : aucun drap n’était présent, et aucun lit parapluie n’avait été installé dans la chambre. Après en avoir informé le réceptionniste, seul le lit parapluie a été apporté, sans que le couchage de notre fille de 5 ans ne soit correctement préparé. De retour dans notre chambre après notre soirée en ville, nous avons eu la désagréable surprise de constater que rien n’avait été fait en notre absence. Notre fille, épuisée, a donc dû dormir à même le canapé-lit, en utilisant des serviettes et des vêtements pour se couvrir. Compte tenu du standing affiché et du prix des chambres, nous estimons qu’un meilleur accueil, en particulier pour une famille avec enfant, aurait dû nous être réservé. Je tiens cependant à souligner le professionnalisme et la bienveillance de Mélanie, la réceptionniste présente le dimanche matin, qui a su faire preuve de compréhension face aux désagréments rencontrés.

Customer review rating 0.5/5

Cedric P. O. Couples - Confirmed reviews ALL

Durée du séjour écourté suite a une erreur de Booking du personnel. On me demande de payer a nouveau pour avoir la réservation initiale. Plus concrètement je suis arrivé à 2h du matin pour rendre 1 chambre, la réception me dit que le check out est le lendemain 12h. Finalement je reçois un appel m'indiquant que la réceptionniste s'est trompée et fallait libérer la chambre a 12h le jour même. La gestion de sortie de crise calamiteuse de la direction. Le directeur ma indiqué que les CGV sont indiqués a la réception, a proposé un départ tardif pour 17h ou payer 170€ pour rester jusqu'au lendemain midi.et clore la discussion que je pouvais garder la carte d'accès à la chambre en guise de souvenir attitude que je trouve très méprisante. Pour résumer cette situation en caricaturant le Mercure de Kourou m'a dit on s'est trompé mais s'est votre problème.

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