Mercure Hotel Potsdam City 4 stars 
Customer review rating 4.1/5 
1,096 reviews
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Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Hotel location
Mercure Hotel Potsdam City
Lange Bruecke
14467
potsdam
germany
Check-in from 15h00
Check out up to 12h00
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S7 BERLIN : S7 BERLIN POTSDAM ZENTRUM/HBF
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TRAM 92 : 92 AM ALTEN MARKT
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TRAM 93 : 93 AM ALTEN MARKT
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TRAM 98 : 98 AM ALTEN MARKT
- By plane
BERLIN SCHOENEFELD At 40km / 25 miles
- By plane
BERLIN TEGEL At 35km / 21.75 miles
- By boat
CAPUTH At 10km / 6.25 miles
- By car
MICHENDORF At 10km / 6.21 miles
- By car
POTSDAM BABELSBERG At 2km / 1.25 miles
- By train
POTSDAM HAUPTBAHNHOF At 0.5km / 0.31 miles
GPS :52.394157, 13.059694
Our accommodations
At our 4-star Mercure Hotel Potsdam City, you can choose from Standard or Privilege Rooms or Junior Suites. All 210 rooms and suites are air conditioned and have WIFI. We look forward to welcoming you and your children: One child under the age of 12 can stay in your room free of charge. Your pet is also welcome to stay (surcharge of EUR 10/night). Take advantage of our leisure service: You can book boat trips and hire bikes at reception.
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 20
Maximum size: 200 m²
Maximum capacity: 200 people
Maximum banquet capacity: 105 people
TripAdvisor Rating
143 reviews
Perfect !
TripAdvisor rating 3.5/5 998j_rgw Business - 01/02/2020 TripAdvisor review
First time that I visited this hotel. It was a pleasure to be treated and served as a welcome guest. The room was good, the service was kind, the breakfast delicously all the way long! So have a chance and stay here!
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager,
Below par Hotel and staff
TripAdvisor rating 3.5/5 CaldeiradaSilva Friends getaway - 05/01/2020 TripAdvisor review
Mercure in Potsdam is getting older and so is the staff who looks to have some difficulties 8n serving customers. The hotel is located reasonably close to the most important part of the historical city but it's design is rusty. Same applies to staff that for sure did not read the Accor manual
Dear guest, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we apologize for the concerns you have about your experience at this hotel. We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit, we can meet or exceed your expectations. Sincerely Hotel manager
Great location. Poor service
TripAdvisor rating 3.5/5 vikramcmehta Couples - 18/12/2019 TripAdvisor review
We really liked the location of the Mercure hotel - closer from public transport and central station. But that was it - other than the location everything else staff behaviour, sleep quality, room amenities was all below expectations. When we checked in - we were asked to wait until 3 PM which is the check in time however, what we were told is that none of the room on all of its 14 floor were available and that they start room service only after 12 PM when guests check out. However, next day - the cleaning staff entered our room without knocking, they just said housekeeping and entered. And the doors are such that you cannot lock them from inside. So not only was this a case of intrusion of privacy but we also felt that we were lied to. During check out, lady at the reception didnt even bother to ask how our stay was she immediately asked us to pay and that was all she was interested in. she didnt even smile/thank nothing. They only have twin beds and no option for double bed. Basic amenities like water kettle and mini bar (all of which you would expect from a hotel like this ) were missing. Room service was pathetic - we had to plead someone to bring a Coke to our room as they said he was the only person on shift and could not leave the counter. Beds so soft you would completely duck inside. Def not going back.
My Stay
TripAdvisor rating 3.5/5 Scenic11549998984 Couples - 20/08/2019 TripAdvisor review
My stay was just perfect! Service was helpful and always present. The location was so close to everything we wanted to visit! The bar was a great place to have a drink. The room was clean and the shower was easy to use as it had no step. Great hotel!
Great views and location
TripAdvisor rating 3.5/5 Ianvivpat Family - 04/08/2019 TripAdvisor review
Room with a lovely view and great breakfast .Staff helpful . Only downside was the small bathroom which is almost part of the room and toilet and shower gives little privacy .Great value price that included breakfast
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