Mercure Hotel Potsdam City 4 stars

Customer review rating (ALL Rating) 4.0/5 377 reviews

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Our accommodation(s)

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Hotel location

Mercure Hotel Potsdam City

Lange Bruecke

GPS:52.394157, 13.059694

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Culinary delights await you every day at our restaurant Oscar between 6am and 10.30pm. Regional specialties and international dishes are on the menu, and we're happy to serve you on our terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  377 reviews

TripAdvisor Rating  3.5/5  209 reviews

A fine hotel that could do better

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

First, the very positive: Breakfast was excellent in all its aspects. Location is everything and the Mercure is ideally located. Some of the staff were very helpful on check-in and thereafter. Not ideal: too much noise and vibration coming from the ventilation system in the room. Suggestion: to indicate how it could be turned off. Not good: We were told that we had to request for our room to be cleaned - that we understood - but the front desk said to us we had to request one day in advance which is indicated nowhere, nor were we informed during our arrival. Not good at all: the night power cut during four hours was infomed by way of an A4 sheet on the table of our room, which we did not notice coming back late to the hotel that evening. We feel the hotel management should have taken other steps to better inform its customers. The front desk manager did propose a temporary solution to access electicity when we called at 23:30. The next morning breakfast was welcomed - it was very good. We also understand that for the price paid, services have limitation. See above Toilet and bathroom felt claustrophobic. One person was handicapped (legs) and had trouble using the toilet. Breakfast food and service were of high quality. Coffee did not match food quality. Was okay but not strong

Good experience

Customer review rating 4.0/5

Axe Business - Confirmed reviews ALL

Everything was fine, the breakfast and room good, the bathroom a bit small and the building a bit old though

Silvester in Potsdam

Customer review rating 5.0/5

Andreas Solo - Confirmed reviews ALL

Für mich als Alleinreisender ist die Größe völlig ausreichend. Ich hatte ein (kostenpflichtiges) Upgrade auf ein Zimmer in der 14. Etage. Da war der Blick über die Stadt fantastisch, Danke dafür. Ich kann nur das Frühstück bewerten und da war für jeden was dabei. Es gab zwar jeden Morgen die gleichen Produkte, aber das war so vielseitig, dass man für Abwechslung selbst sorgen konnte. Es wurde ständig nachgefüllt. Kleines Manko: Ich hätte mir ein Kännchen Filterkaffee gewünscht, so dass das Anstehen am Automaten (für mich) wegfällt. Übrigens war der Service sehr aufmerksam so dass ständig abgeräumt wurde. Auch wurde auf die Möglichkeit Eierspeisen frisch zuzubereiten hingewiesen.

Thank you very much

Customer review rating 5.0/5

Misaki Solo - Confirmed reviews ALL

Everything was great. I had a stress-free nice stay in Potsdam thanks to the hospitality of Mercure Potsdam City.

Dear MIsakI, We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Mercure we would like to thank you for your business and we hope to see you again when your travels bring you back to the area! Sincerely Hotel manager

Staff rude and facilities poor

Customer review rating 1.0/5

Anonymous Friends - Confirmed reviews ALL

The bathroom arrangement means there is little privacy and you can’t switch the light on without flooding the room with light. I had two negative interactions with the same member of staff. Although I had received an email from mercure acknowledging cancellation of a booking the receptionist was insistent I had booked two rooms even though I showed the email I was made to feel I was in the wrong.. On the day before checkout I asked another receptionist if I could arrange a later checkout. This was agreed with a charge of 30 euros. When I returned on the day of checkout I was locked out and the receptionist on duty denied ( same guy as my first day)that this would have been agreed. We were very tired after rowing all day and had to get ready to leave for our flight. After a very circular conversation where I made it clear I wasn’t backing down he reluctantly enabled access and I paid the agreed 30 euros Toilet arrangement a problem., I ended up going down to the communal toilet downstairs to get some privacy As noted previously spoiled by one member of staff

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We took their rating as an opportunity to evaluate it with our reception staff. We would like to apologize again for the many errors. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely Hotel manager

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Other web-users rate our hotel

  • 973 reviews 8.6/10 Location
  • 1,176 reviews 5.2/10 Room
  • 799 reviews 8.2/10 Service
  • 19 reviews 8.9/10 WiFi
  • 736 reviews 8.8/10 Breakfast
  • 605 reviews 2.7/10 Comfort
  • 355 reviews 5.9/10 Cleanliness
  • 221 reviews 4.9/10 Food

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