ibis Amsterdam Centre 3 stars

Customer review rating (ALL Rating) 4.2/5 3,346 reviews

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ibis Amsterdam Centre - Image 1
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Stationsplein 49, 1012 AB AMSTERDAM, Netherlands

Description

Hotel extras

  • Excellent location next to Central Station

  • Free WiFi throughout the hotel

  • Direct train connection to Schiphol

  • 15 minutes by metro or train to Rai Conference Centre and Arena Music Hall

Our accommodation(s)

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Hotel location

ibis Amsterdam Centre

Stationsplein 49
1012 AB AMSTERDAM
Netherlands

GPS:52.379131, 4.897824

Telephone
Fax +31 20 522 2889

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property

CHILL #49

Relaxation at the bar: Everyone gravitates to the Ibis bar during the day to enjoy a few moments just for themselves. Small menu available in the evening (between 5 pm and 9 pm)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  3,346 reviews

TripAdvisor Rating  3.5/5  1,005 reviews

Not worth the price for what you get..and its tiny.

TripAdvisor rating 1.0/5

Nova M TripAdvisor review

This hotel has some good and some pretty lame things - we only stayed for one night, so it was passable, but if we had been longer, it would have been quite a disappointment. Lobby and Check in 1) they were able to let us check in early and the staff at the front desk were kind and efficient - I really, really appreciated them 2) the lobby and breakfast /bar area are really nice - they have a lot of space, things to look at and is styled really well - I thought this was a great start! Elevators were fine, but got to the room and while we expecting small (we have stayed a lot of places in Europe) this was very, very cramped. You could not open the door completely and we had to struggle to get our luggage in. The room is spartan and quite bare. The colours are jarring red and black and doesnt match the neat decor of the downstairs. Bed and Bath: The bed is long - my tall husband very much appreciated that. The safe is easy to use and access There are only 4 hangers Air Conditioning - This really ticked me off. It was a very hot day and they have it locked so that it cannot be turned down. That is ridiculous, absolutely ridiculous.It does NOT NEED TO BE SET AT 24! The unit itself was by the window and barely had any fan ability, so it blew the tiny amount of A/C at the curtains. It was stuffy and awful all night. They only gave us 3 pillows. Why in the world would you do that with 2 guests that requested 2 beds? Also, they had small mattress toppers on the bed..which slid all over the place..it was just odd. Bathroom - if you are a tall person, its going to suck to sit on the toilet, your knees will barely fit. Shower was ok, appreciate that there is large containers of body wash and haircare. Didnt appreciate that the towels were TINY and again, only 3 of them? 2 paper cups in the room, thats it. 1 wastebasket located in the bathroom...which is weird. No recycling. Very little space to move around. Lights were good, the bed was pretty hard - even with the mattress pads. On the plus side, it is VERY quiet. no complaints about the trains etc. You dont hear them at all. Breakfast was fine. There were a few warm and cold choices to have - we had it included, so dont know what it would cost normally. Location was fine, could walk everywhere and if your taking the train, it doesnt get better than this. So, for $450 Canadian Dollars, I dont think this hotel was worth it at all. It was fine for 1 night, but we were both glad that we didnt have to stay any longer We travel a lot and we have been in some very different locations, but this was probably one of the most disappointing hotels I have ever stayed at.,

Dear Guest, Thank you for taking the time to share a review. We are delighted that you appreciated our team's kind attention and professionalism, and that you enjoyed the unique design of our lobby and breakfast and bar area. It is great to know the comfort of your bed met your expectations and that the use of the safe in your room was straightforward. Our cosy rooms are designed to offer a functional and modern space for our guests. We regret to hear that they did not fully met your expectations. Next time, please let us know and we will find you one of our larger rooms as we have different categories and this may be more suited to you. We also regret you did not inform us of your concerns with the room temperature at the time, as our team members are always on hand to assist with any adjustments that might have been needed. We acknowledge your comments regarding the bathroom size and the number of towels and pillows provided. Our hotel aims to cater to guests' needs, and extra pillows can always be requested at reception. We will take your feedback into consideration as we continuously work to improve our guest experience. Nonetheless, we are pleased that you experienced a quiet room, ensuring a peaceful rest away from the bustle of the city and you found our location convenient for both walking and accessing public transport, making it ideal for exploring Amsterdam. We hope we can welcome you back in the future. Kind regards, Natasa Duricic, Operations Manager

Excellent location.

Customer review rating 4.0/5

Yash Families - Confirmed reviews ALL

Imen and Prashant were of a very good help. Very very helpful polite and always with a smiling face. Housekeeping team was okay okay, as no vacuuming and cleaning, as the the pieces of paper or tags on floor was never picked up only.

Dear Yash, Thank you for taking the time to review your stay. We are delighted that you found our location excellent and appreciated the assistance provided by Imen and Prashant, who are indeed known for their courteous and friendly approach towards our guests. However, we apologize for the concerns you've raised regarding housekeeping. We understand the importance of maintaining impeccable standards of cleanliness, and we will address your comments to ensure our housekeeping team attends to every detail in all our rooms. Regarding the vegetarian options, we value your dietary preferences and are exploring ways to expand our menu to include more vegetarian choices to cater to our guests' diverse tastes. Finally, we are pleased that you enjoyed the overall service and offerings at ibis Amsterdam Centre. Our team takes great pride in providing a comfortable and welcoming atmosphere, and it is rewarding to know when our efforts positively impact our guests' experiences. We are looking forward to welcoming you again. All the best! Natasa Duricic, Operations Manager

Right beside train station

Customer review rating 3.5/5

Wee S. Solo - Confirmed reviews ALL

You should have a door notice asking for clean towels.

Dear Wee, Thank you for taking the time to review your stay. We are delighted that you appreciated the pristine cleanliness of our hotel, as we pride ourselves on maintaining the highest standards of hygiene and cleanliness. However, we are sorry that some aspects of your stay did not meet your expectations. We understand your frustration regarding the booking process and apologize for any inconvenience caused due to the miscommunication at check-in. We take your feedback on the TV malfunction seriously and will ensure that our electronic amenities are always up to par for our guests' enjoyment. Regarding your dining experience, we regret that the pizza did not satisfy your taste; we aim to provide a variety of culinary options that cater to our guests' preferences. As for the coffee, we are continuously working to improve our offerings and appreciate your candid feedback. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. Nonetheless, we are pleased that you found our location next to the train station convenient for your travels. Our proximity to various transport options and the heart of Amsterdam makes ibis Amsterdam Centre an ideal base for exploring the city. We are looking forward to welcoming you again. All the best! Natasa Duricic, Operations Manager

Well located, value for price

Customer review rating 3.5/5

Dr A. Families - Confirmed reviews ALL

it was nice staying in there. excellent location. very close to main attractions. I was a bit upset there was no kettle in the room. The price they took a kettle is not big thing ask for. We wanted to warm water for our little one but couldn't

Dear Dr, Thank you for taking the time to review your stay. We are delighted that you found our hotel to be well-located and offering value for the price paid. It is our priority to provide a convenient base for our guests to explore the beautiful city of Amsterdam, just a short walk away from the main attractions. However, we apologize for certain aspects of your stay falling short of your expectations. We understand your concern regarding the absence of a kettle in the room; please note that our top-floor premium rooms are equipped with tea and coffee-making facilities and we would be more than happy to accommodate requests for these rooms for future visits. Regarding the communication issues you faced, we sincerely regret the inconvenience caused and we will address this feedback with our team to ensure that our service is attentive and responsive. Moreover, we acknowledge your comments on room amenities and pricing. Our aim is to offer a comfortable and hassle-free stay, and we are continually reviewing our offerings to ensure they meet the needs of our guests. Finally, we are sorry that our quality of service did not meet your expectations and are reviewing your comments with our team in order to improve our service. Nonetheless, we are pleased that you appreciated the proximity of our hotel to the city's vibrant center and its key attractions. We pride ourselves on the accessibility of our location, making it easy for guests like yourself to experience the best of Amsterdam. We are looking forward to welcoming you again. All the best! Natasa Duricic, Operations Manager

Great loction but a little small

Customer review rating 4.0/5

George L. Couples - Confirmed reviews ALL

Overall it was a pretty good experience. Staff are very friendly. Set out and location of the hotel was great. We understand that in Europe rooms are small but this was a little too small and also didn't have a basic feature of a small fridge in the room. That is a must is this day and age. Also Internet was very slow. We were told because of the storm but on the 9th floor it was very slow throughout our stay.

Dear George, Thank you for taking the time to review your stay. We are delighted that you found our staff very friendly and the overall layout of our hotel to be great. Our team takes pride in offering warm hospitality and an inviting atmosphere to all our guests. However, we apologize for certain aspects of your stay falling short of your expectations. We understand that the room size was not to your satisfaction and regret any inconvenience this may have caused you. Our rooms are indeed designed to be cozy, and we strive to maximize comfort within the space provided. Additionally, we note your comments regarding the absence of a fridge and the slow internet connection. While our room amenities do not currently include a fridge, we will take your suggestion under consideration as we continually look for ways to improve our guest experience. In regard to the Wi-Fi, we are constantly working to improve the speed and reliability of our internet service, and we apologize if it did not meet your needs during your stay. Finally, we are sorry to hear about your experience with the breakfast crockery. This is certainly not the standard we aim for, and we will address this with our housekeeping team to ensure all items are thoroughly cleaned and presentable for our guests. Nonetheless, we are pleased that you enjoyed the prime location of our hotel, conveniently situated near various attractions and public transport options, making it an ideal base for exploring Amsterdam. We are committed to providing a comfortable and enjoyable experience for all our guests, including those who appreciate our sustainable choices and pet-friendly accommodations. We are looking forward to welcoming you again. All the best! Natasa Duricic, Operations Manager

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Other web-users rate our hotel

  • 4,050 reviews 9.6/10 Location
  • 4,148 reviews 4.9/10 Room
  • 2,904 reviews 8.1/10 Service
  • 110 reviews 4.3/10 WiFi
  • 2,655 reviews 2.9/10 Comfort
  • 1,357 reviews 6.3/10 Cleanliness
  • 1,171 reviews 7.1/10 Breakfast
  • 856 reviews 4/10 Value

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