Sofitel Legend Metropole Hanoi Hotel 5 stars

I am the most impressed with your staff, one of the main reasons why I keep coming back. They were willing to find a way to meet my requirement for an open window in the room.

Incredibly welcoming staff and top notch professionalism. Beautiful setting and great location. The hotel was able to accommodate a group of us in rooms with access to the garden, next to each other, where we could meet up. The tour of the tunnels below the hotel was a plus. The food was very good and though we had a hiccup with our order at one of the restaurants, the manager, Antoine, was on top of things and so professional and kind as one would expect in a top, top rate hotel. Thank you, Antoine. Highly recommend the Metropole.

Staffs were wonderfully helpful and extremely friendly and enthusiastic during my stay

More than expectation

How great to stay at Sofitel Metropole HN, good location, good services, beautiful architecture. Nothing to complain Thank you Sofitel & your staff much We will back soon

Relax

I’m happy to stay here and enjoy delicious breakfast

Complicated check in with misunderstandings and difficulty to get the suite as I wanted, expected a solution to fulfill my wish, but as diamond member booking 3 room and also using point and cash it became complicated.

comfortable

Metropole hotel locates in an ideal area where customers can leisurely walk to Old Quarter and Hoàn Kiếm Lake. Its decoration is the best harmony of classic and modern architectures. Not yet mentioned service is undoubtedly the lovely one that keeps customers coming back. I really much appreciate for the satisfied experience.

Great location, room is cozy and clean, mattress is comfortable, décor is beautiful except the bath tube. I would prefer to take a shower while not have to stand in the tube like that. The dust bin in the toilet is beautiful yet not practical as we need to bend the knee to open and close when use. Yet the dustbin is beautiful. Food is not diversified but its quality is good and it's easily understood during this covid time. The atmosphere is very classic and impress customers on the Hanoi soul with the great location in the center of Hanoi. The only thing I am disappointed is the origin country of the utensils (tea cup) which is not Vietnam. It would be great if you could use Made-in-Vietnam products like Premium brand Minh Long Ceramics. it would be a great combination among all.

when we came to reception area to check in, everything ok. But when we went to le Club to enjoy afternoon tea, no one seemed to care about us, no one asked us to order or even welcomed. We had to wait for a while and again and again waved our hands to call their attention. I didnt think I was in a five-star world-class hotel. In the evening, we enjoyed canapes and cocktails in Le Club again, we had 3 persons, however, staffs here served us food for 2. Not because of spare canapes, it was lack of polish that disappointed us.

A very nice stay with clean rooms and good ameneties. The breakfast quality was very good. The staff of the hotel was very supporting throughout the stay. Overall it was a wonderful experience at Sofitel.

All my need was served within 10 minutes, even when I called at mid-night. The only suggestion is that there should be soft and not-too-pluffy pillows in the room.

I stayed in the Quarantine units in the old wing of the hotel. Ms. Hoa was the Quarantine manager. I cannot say enough about how comfortable she made my stay. She answered all of my requests almost immediately and was the most darling professional to work with. No one wants to be stuck in a beautiful hotel in a dynamic city for two weeks but Ms. Hoa made it almost an enjoyable experience.