Novotel Paris Charenton-le-Pont 4 stars

Customer review rating (ALL Rating) 3.9/5 1,510 reviews

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Description

Hotel extras

  • 12 modular, renovated, equipped (All Connect) mtg rms incl. conference hall

  • Spacious Family Room of 24 m², (2 adults, 2 children)

  • Le Gourmet restaurant with sun terrace and bar

  • Near the Bois de Vincennes park and the Bercy Village district

  • Close to public transport (metro 8, bus, tram T3).

Our accommodation(s)

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Hotel location

Novotel Paris Charenton-le-Pont

3-5 place des Marseillais
94227 CHARENTON LE PONT
France

GPS:48.826296, 2.405574

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GREEM

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  1,510 reviews

TripAdvisor Rating  3.5/5  1,012 reviews

Amazing staff, excellent customer service

TripAdvisor rating 4.0/5

Z Z TripAdvisor review

Adeline at reception was amazing and provided outstanding customer service. Rashida at the bar counter was amazing and very attentive. Spoke to my children with passion and again provided outstanding customer service. Overall I would recommend this hotel.

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Wash basin had an issue and despite calling the staff, no one picked up the phone When I went to the reception, I was told someone would come to review it, but no one came I had to go down to the reception physically at 9.30 pm to get the room changed Room was warm, with no ventilation

So so...

Customer review rating 3.0/5

Majid Families - Confirmed reviews ALL

The hotel had a very good and polite staff, it was so close to metro and market. But old building and not comparable with other Novotel I've been there! Two elevators but one not working at all! Breakfast not good value for money, last day we had breakfast out of hotel...

Poor Service Level and charged too much

TripAdvisor rating 1.0/5

JH2901 Families - TripAdvisor review

We booked a Suite at this hotel. As we arrived we were greeted and checked in. Upon arrival in the room we noticed that this was defenitly not what we booked (through Accor Website). So we had to get down to the reception, where I asked what kind of room we were given. We were told it is a doubleroom and that the Suite was not available to to ongoing renovations. I was told to come back the next day in order to discuss with a Manager how this shall be handled. The next morning we were told we will only be charged the doubleroom. Upon check out I raised this issue again as the person at the desk gave us a total which seemed to high. We were told different an confusing numbers and that the local taxes are the reason of the price. I was again and again asked to get my card charged without giving/showing me the invoice beforehand. So when I finally received my invoice (after the card was charged) I had to notice that we were charged the full amount for the Suite, hence we only received a doubleroom. I stated this issue in writing right away with Accor and the hotel directly and even though reminders were sent, did not receive any feedback so far. Also we were at no time told that we were downgraded nor did we get any apology or compensation. Also the room we got was worn out, hairs in the shower, paint coming off and open cables This is totally unacceptable and shady. Therefore I cannot recommed staying here, poor service Level and a rip-off.

Useless staff at reception and arrogant

Customer review rating 0.5/5

Patrick Families - Confirmed reviews ALL

First night we could sleep because the noise from other customers at 2.00 am we phone reception like a lots of other customers but staff did do anything about it immediately it lasts for 1 hour When i complain and ask about the manager nobody came back to us to explain or email. The next day Room we're Half clean no serviettes then i contact reception after 30 minutes still no serviettes. I Contact the reception again and they say that cleaner are not here yet . as a customers its not my problem if your cleaner don't do their job it's your responsibility as the hotel and at reception get up and get some towels!! When ask to speak to the responsible / manager they Say they have no body in charge over the week end and no manager . Leaving the hotel we were challenged over breakfast and carpark publicly ,we have no breakfast or carpark on our room reservation or on the computers it's again an excuse for your staff to be arrogant !!. Dressing code very very poor for a novotel Standard it's terrible customer care ZERO Your staff spent more time eating and laughing in the office . Your staff say they are not responsible and they have no Manager at the weekend so question who In charge then at the week end in case of Fire /Accident/heath and safety / Customers Complaints/Customer Care ??????? I intend to pass on all information to the CEO of Novotel /Accor.

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Other web-users rate our hotel

  • 783 reviews 9.1/10 Location
  • 1,181 reviews 5.2/10 Room
  • 822 reviews 8.1/10 Service
  • 11 reviews 8.1/10 WiFi
  • 492 reviews 7.5/10 Breakfast
  • 458 reviews 5.2/10 Cleanliness
  • 285 reviews 4.6/10 Vibe
  • 231 reviews 4.7/10 Amenities

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