ibis Birmingham New Street Station Hotel 3 stars

Name: ibis Birmingham New Street Station
Address: BIRMINGHAM, B5 4ST, UNITED KINGDOM
Telephone: (+44)121/6199000
Rating: 4.1

Customer review rating 4.1/5 9,155 reviews

ALLSAFE approved hotel

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+ 15 Services

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ibis Birmingham New Street Station Hotel

Vibrant economy hotel, open to everyone

We have introduced intensified hygiene & prevention measures to ensure your safety. The ALLSAFE label represents our new elevated cleanliness protocols, and provides assurance that these standards are being met in this hotel. Narinder Singh,Hotel Manager

Narinder Singh, Hotel Manager

The team at ibis Birmingham Centre New Street Station prides itself on always going above and beyond, from the speediest check-in systems in the city to a guaranteed warm welcome around the clock at our 24hr bar. Throw in on-site private parking plus excellent modern business facilities and it's easy to see why we remain a top pick for regular visitors to Birmingham. A security deposit of GBP 50 is required upon arrival for incidental charges. This deposit is fully refundable upon check-out and subject to

Hotel extras

An ALLSAFE Clifton certified hotel
Birmingham New Street Station
Ideal place for night out with number of pubs & clubs
15 minute drive to Cadbury World
Conference & Meeting Rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room YES
- WIFI access
ParkingPaying
- Private indoor parking (Paying)
- Public indoor parking (Paying) (Nearby)
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Languages spoken at the hotel
- English
- Spanish
- French
- Italian
- Polish
- Portuguese
- Russian
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 9AM (Paying) Want to enjoy the comfort of your room earlier? Book your early check-in online to access your room from 9am and make the most of your stay.
- LATE CHECK-OUT UP TO 5PM (Paying) Enjoy the comfort of your room for longer! Book your late check-out online to keep your room until 5pm on your departure day
Laundry
- Dry cleaning / Ironing
- Shoe shine machine

BreakfastPaying
1 restaurant(s)
1 bar(s)

7 meeting room(s)
Copy/print service available

Our hotel has obtained the ALLSAFE cleanliness and prevention label, verified by Clifton. This ensures that our hygiene and prevention measures meet the highest standards. Please note that we are running on reduced service at the moment and we apologize for any inconvenience this may cause. Specific Condition with Second Lockdown Covid-19: Open for Essential stay /Travel and Key Workers only. Passport/Photo ID will be required upon check in with evidence that your stay is related to work purpose.

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk
Arcadian Centre
B5 4ST
birmingham
united kingdom

Tel: +441216199000

Fax: (+44)121/6226020

Contact email :

Check-in from 14h00

Check out up to 12h00

ALL BUSES C.CENTRE BOUND : CITY CENTRE

By plane
BIRMINGHAM INT AIRPORT At 19.31km / 12 miles
By plane
COVENTRY AIRPORT At 48.28km / 30 miles
By plane
EAST MIDLANDS AIRPORT At 104.6km / 65 miles
By car
M 42 / JUNCTION 4 At 12km / 7.5 miles
By car
M5 / JUNCTION 3 At 9km / 5.63 miles
By car
M6 / JUNCTION 6 At 8km / 5 miles
By train
NEW STREET STATION At 0.5km / 0.31 miles
By train
SNOW HILL STATION At 2.5km / 1.56 miles

GPS :52.475146, -1.896525

Our accommodation(s)

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

Accessible room

Max. number of persons: 2
Area: From 13 m² / 140 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Twin room with 2 beds

Accessible room

Max. number of persons: 2
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Family room with 1 double bed + 1 single bed

Max. number of persons: 3
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Rooms

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

00:00 - 23:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

00:00 - 23:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 7
Maximum size: 140 m²
Maximum capacity: 120 people
Maximum banquet capacity: 80 people

Find out more

Very clean and helpful

Ze Couples - 15/01/2021 Confirmed reviews ALL

Loved my stay but it got shut down after one stay and we had to move. But ibis made sure we were relocated and had a place to stay! Thank you!

Dear Ezekiel, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that we had to relocate you to another property, however I hope you will give us opportunity to welcome you back in the future. Thank you again for sharing your experience. Sincerely, Paula Borkowska Assistant General Manager

Peaceful Evening

Arne Solo - 01/01/2021 Confirmed reviews ALL

I really enjoyed the facilities, the staff were friendly, the use of a TV was enjoyable, it was peaceful and the temperature of the room was normal.

Dear ARNE C., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Good overall comfortable stay.

Beausejour Business - 25/12/2020 Confirmed reviews ALL

Well located hotel, clean comfy room, spotless bathroom, friendly and pleasant receptionists. Except from what it felt as interrogation at check in all was ok.

Dear SAMIR D., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Just an average hotel with terrible staff

Sehar A. Business - 22/12/2020 Confirmed reviews ALL

Felt very unwelcomed to stay at the hotel. Me and my partner are key workers and never felt so unwanted. We travelled from Derby to Birmingham as we were needed for a night shift. Upon arrival, we were bombarded with questions asking for numerous forms of proof and ID that we were key workers and they didn’t accept it for some reason. She instantly cancelled my reservation and justified it by saying I don’t have good enough proof, that they didn’t believe we were here for work and that we are in tier 3 so we cannot accept you. I’ve never had such a horrible experience. We immediately contacted our managers to send us proof as they weren’t accepting the original letter provided. The hotel staff were adamant that it had to be for today’s date and our names had to be bold, it had to highlight our job role and specific reasons. Which was ridiculous as the original letter had all of that but wasn’t given a specific date and was just a key worker letter. We went back to the hotel and told them we now have the specific proof you require and they were just rude. No eye contact, talking down on us and speaking in a blunt tone. It was obvious that they weren’t wanting us there. But they did finally give us a waiver to fill in. Whilst doing this, I observed another couple check in and they were not asked even near half the questions we were asked. She was very polite towards them and welcoming. However when she asked for proof of work, he just verbally told her I work for this place and she gave him the keys!! I was asked for today’s specific date of proof of key worker and so was my partner. We both had to show our ID and also show separate proof that we live together! Why was the other couple not asked for any of this? Was it because they were a white couple and me and my partner are south Asian? Or was it because they were about 28 whilst me and my partner are 20? Either way, me and my partner felt discriminated against. Whether it was age or race, this is discrimination! Even whilst checking out, different staff were rude and had no matters whatsoever. She just shouted whilst we were leaving “WHAT ROOM NUMBER?!” No ‘hello’, no ‘thank you for your stay’, no nothing... I’ve only provided the rating of 4 due to the room being well cleaned, TV and heating.

Dear SEHAR A., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Birmingham New Street

Good location and service.

Andy Business - 20/12/2020 Confirmed reviews ALL

Over-all was good Just the card-reader system is older, and the swipe card would malfunction easily because of mobile phone.

Dear ANDY S., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Excellent location, for everything you need in Birmingham.

Mark B. Solo - 13/12/2020 Confirmed reviews ALL

The staff were very friendly and helpful, the room service is brilliant and the rooms are extremely comfortable if a little basic. I'd definitely stay there again.

Dear MARK B., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Good location, comfortable room

David Z. Business - 10/12/2020 Confirmed reviews ALL

Stayed 2 separate nights. While working in Birmingham.

Dear DAVID Z., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Home from home

Gary C. Business - 05/12/2020 Confirmed reviews ALL

The people here are warm, friendly and inviting. Nothing was too much trouble for them and made me feel safe when I felt my most vulnerable. My only complaint is nothing to do with the people. Just the pressure, of the water. I stayed in a couple of rooms and noted I did not feel particularly satisfied with the quality of the showers, and there was no option to have a bath. I would also like to see more attention given to people with specific dietary needs whether it be there CHOICE or NEED. For the price I paid I think the quality and value for money is OUTSTANDING. The MIND boggles how they can even break even in these establishments. The attention to detail in the design is second to none. Staying here just for a couple of days gave me the opportunity to explore a city I have lived for years but had never seen. ALL I know right now is thanks to this ONE opportunity I will never be the same again. EVER. I thank you ALL with every fiber of my being. People don't read long reviews so I will leave it there. You ALL know how much this means to me XXX LOVE VSUNITY

Dear GARY PAUL C., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Well located

Ahmed Business - 04/12/2020 Confirmed reviews ALL

Walking distance from Newstreet station

Dear AHMED S., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Comfortable

Malika Solo - 30/11/2020 Confirmed reviews ALL

Comfortable

Dear MALIKA P., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Good stay considering the circumstances!

Nigel C. Solo - 28/11/2020 Confirmed reviews ALL

The hotel only accepted emergency workers and was subject to the usual (anti) Covid restrictions. Given the above I believe that the staff tried their hardest to provide service.

Dear NIGEL C., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Birmingham New Street

Below average

Michael Business - 28/11/2020 Confirmed reviews ALL

Hotel was nice amd well kept, but the room was very basic and to small the bathroom was very tiet far to small and cramped, I wouldn't stay here again.

Dear MICHAEL S., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Birmingham New Street

I did not stay with you. Wrong email address

Anonymous Solo - 17/11/2020 Confirmed reviews ALL

I did not stay with you. wrong email address

Dear NIGEL C., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. this has been corrected to not happy again At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Birmingham New Street

Would avoid in future

Guest Business - 16/11/2020 Confirmed reviews ALL

Good location, bed was very uncomfortable and seemed to be missing mattress, only a mattress topper was there. Room was dirty and the carpet looked like it hadn't been cleaned especially round the edges.

Dear LOUISA G., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Birmingham New Street

Excellent location

Bob H. Business - 13/11/2020 Confirmed reviews ALL

Superb, the staff was great - Monica on reception was very welcoming.

Dear MR H. We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Monika. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Good location for station.

Ross Business - 08/11/2020 Confirmed reviews ALL

The reception guys spent too long cross examining me on why I was staying there. The letter describing my professional course seemed not to be sufficient for them. Hooray the windows opened, I liked that. Comfy bed, great shower but no coat hangers. There were only two tea bags issued, perhaps you could have the option of ordering which drink ancillaries you want to save waste. Check out was too long instead of just throwing the card in the box.

Dear ROSS D., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Birmingham New Street

Good

Craig A. Solo - 08/11/2020 Confirmed reviews ALL

A nice stay

Dear CRAIG A., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Well located good stay & clean

Jean Friends - 07/11/2020 Confirmed reviews ALL

Good reception

Dear JEAN LUC Y., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Well located

Anonymous Couples - 06/11/2020 Confirmed reviews ALL

Good morning staff especially Rob, issue with parking was told by night staff there was no car park and was told to park in bullring. Which there wasn’t any discount.

Dear NATALIE B., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Rob. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Birmingham New Street

Great location, cleanliness appalling.

H S. Couples - 06/11/2020 Confirmed reviews ALL

The hotel is in an excellent location, parking an added bonus and competitively priced however the cleanliness of the room was appalling and not enough staff around on checkout.

Dear HOLLIE S., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Birmingham New Street

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