ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 1,990 reviews

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Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,990 reviews

TripAdvisor Rating  3.5/5  3,590 reviews

Great location. Hotel worked well for my visit

Customer review rating 4.5/5

Philip T. Couples - Confirmed reviews ALL

Have stayed before. Great location. Hotel suits my needs at a reasonable price.

Dear T., Thank you for taking the time to share your review. We are truly glad that your stay at ibis Brussels City Centre was satisfying overall. We are delighted that you found our hotel to be well-situated and cost-effective for your visit. Our central location in the heart of Brussels, close to the fish market and shopping area, is indeed one of the aspects our guests appreciate the most. The ease of the process you experienced is a testament to our commitment to providing a seamless stay from start to finish. However, we understand that the temperature of the hot food at breakfast did not meet your expectations. While our buffet aims to offer a wide variety of quality options, it seems we have fallen short in this aspect. For this, we offer our sincerest apologies. Your feedback is invaluable, and we will look into this matter to ensure our food is served at the ideal temperature. Finally, we're glad you took note of our sustainability efforts, such as the use of cardboard cups in the rooms. We continuously strive to balance guest comfort with environmental consciousness. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Disappointed!!

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The rooms are too small and cold, I had to ask the reception to have heather increased. The staff were not helpful and manager not understanding of situation. Will most likely never come back

Dear Guest, Thank you for taking the time to share your feedback. Your remarks regarding the room temperature and dimensions have been noted. We understand that comfort is key and apologize for any inconvenience caused. Our rooms are designed to be compact and efficient, featuring our signature Ibis Sweet Bed and individual air conditioning controls which can be adjusted up to 3 degrees for personal comfort. Although heating and air conditioning functions are seasonally adjusted for efficiency, we regret if this was not sufficient for your needs during your stay. We are also sorry to hear that you felt our staff's service did not meet your expectations. We strive to provide a welcoming and supportive environment for all our guests, and we apologize if we fell short in this instance. Please be assured that we take comments like yours seriously and we will address these points with our team to ensure we maintain our high standards of guest satisfaction. Regarding your experience with management, we offer our sincerest apologies for any misunderstanding or inconvenience you may have experienced. It is always our intention to be as accommodating as possible, especially in unexpected situations. We appreciate you bringing these matters to our attention, and we will reflect on your feedback to improve our guest services. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Very friendly and service oriented staff at the reception. Room was cold and practically impossible heat up.

Dear Guest, Thank you for taking the time to share your feedback. We are delighted that you found our staff friendly and service oriented, as our team always strives to provide a welcoming and attentive service to our guests. However, we are sorry to hear that the temperature in your room was not to your satisfaction. We understand how important a comfortably warm room is, especially during the cooler months. Please note that guests can individually adjust the temperature in the rooms, although there is a maximum increase of 3 degrees to ensure energy efficiency and comfort for all our visitors. Nonetheless, we regret any inconvenience you experienced and appreciate you bringing this to our attention. Moreover, we take note of your comments regarding the room interiors. While our rooms were renovated in 2015 and are kept up to date regularly, we value your input as we continuously seek to improve our guest experience. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Marc UYTTERHOEVEN, General Manager

Poor Experience

TripAdvisor rating 2.0/5

Joanne G TripAdvisor review

I returned last night after a 3 night stay on a work trip. Had I paid for this hotel myself I would have walked out and asked for a refund. I'll start with a couple of positives, hence the 2 rating. On entering the hotel it felt like a hostel, cheap furniture but was bright and looked clean. The receptionist on arrival was very welcoming too. I was initially allocated a Sweetroom (an upgrade to what was booked) on the first floor. The first worrying thing was a sign on the corridor wall saying no smoking and no drugs.... On entering the room I was hit with a stale smoke smell. Not what you would expect in a non smoking hotel. I rang reception and they moved me to another room on the second floor. They said someone may have smoked in the room.... The Ibis website states the following about a Sweet Room: Double Sweetroom by Ibis. Featuring the latest colours, premium materials and softer, more cocooning furnishings. What I got was a small, basic tired room which was grubby. The carpet had black marks and looked disgusting. I placed towels on the floor as I hadn't slippers with me and I didn't want to walk with bare feet on this carpet. The bedding was clean but the mattress was thin and uncomfortable. There were no pillow protectors and I didn't check for a mattress protector as I was afraid of what I might find. There was a small area to hang clothes but no drawers and limited shelving. The bathroom was so tiny with towels that were old, discoloured and thin. They were so thin that one started to rip when I was drying myself the next day. The shower was grubby with a filthy fan and holes in the doors and a gap between the door and the wall so you couldn't even rinse the doors without soaking the bathroom. Next comes sleep.... When I did eventually get over to sleep I was woken numerous times by people on the street outside shouting etc. This happened each night so unfortunately I didn't get much sleep. In my opinion that's the most important thing when staying away from home especially when you are also working during the day. I've come home exhausted. Also note that some of the rooms are being refurbished and a few in our group mentioned a strong smell of glue. I'm sorry for the long review but I feel I need to be honest. It was the worst hotel I've ever stayed in and I wasn't alone with this view. It's such a shame as it's a good location for Metro access and some lovely restaurants. Also handy for shopping and the Grand Place if you are in the City on holiday. I won't be back and hope this review will help others decide. I can cope with a small basic room but a grubby room with dirty carpet is not acceptable.

Good stay

Customer review rating 4.0/5

Zz9zza Business - Confirmed reviews ALL

Nice compact stay. Good desk for work. Beds comfortable. Shower a little tight and confusing need for electric bar fire in the bathroom. Noise from construction during the day disturbing when trying to work. No noise from outside but someone in another room was playing music at 11pm on Thursday - the bass woke me up.

Dear Zz, Thank you for taking the time to share your review. We are pleased that the comfort of the beds and the convenience of the desk in your room met your expectations. It's always rewarding to hear when our guests enjoy aspects of their stay with us, as we strive to provide a comfortable and functional space for work and relaxation. However, we apologize for any inconvenience you may have experienced with the size and setup of the shower. We understand that every detail matters when it comes to your comfort. We also regret to hear about the noise disruptions from both the daytime construction and the incident with music being played late at night. While we do our best to ensure a peaceful environment and our rooms are designed with soundproofing, external factors such as nearby construction or the actions of other guests can sometimes be a source of disturbance. Furthermore, we have taken note of your feedback regarding the stairwell and will consider this in our maintenance plans. We also acknowledge your concern about the lack of a water fountain and appreciate your suggestion as we continuously look for ways to enhance our sustainability efforts. Finally, we are delighted that you felt well-recognized as a valued ALL member during your stay, despite not being able to enjoy your welcome drink due to participating in dry January. Our team takes pride in acknowledging our members and ensuring they feel appreciated. We hope we will have the opportunity to see you again in the future. Best regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

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  • 1,611 reviews 8.3/10 Service
  • 38 reviews 7.2/10 WiFi
  • 1,760 reviews 2.8/10 Comfort
  • 826 reviews 7.1/10 Breakfast
  • 813 reviews 5.9/10 Cleanliness
  • 326 reviews 4.2/10 Amenities

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