ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,087 reviews

Best price
guarantee
ibis Brussels City Centre - Image 1
ibis Brussels City Centre - Image 2
ibis Brussels City Centre - Image 3
ibis Brussels City Centre - Image 4
rue Joseph Plateau N°2, 1000 BRUSSELS, Belgium

Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Telephone
Fax +32 2 514 22 14

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR

The Bar, a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,087 reviews

TripAdvisor Rating  3.5/5  3,569 reviews

Bad stay

Customer review rating 1.5/5

M. R. Couples - Confirmed reviews ALL

I am the silver member of Accor group and travelling world wide with my family and I always book IBIS. This hotel room was horrible, we are hardly 58kgs weight and 5.7ft in heights. Both of us couldn’t even enter the room properly, forget moving, the bathroom was so small, everyday we get injured either hands or legs, the dustbin was also didn’t have cover in it. I don’t know which idiot built this hotel and you are looting us by selling these rooms. I will never book Ibis in future.

Dear R., Thank you for taking the time to review your stay. We apologize for your stay not meeting all your expectations. Our intention is always to provide a comfortable and pleasant environment for our guests, and it is clear that we fell short in this instance. The design of our hotel aims at optimizing space while providing all the necessary amenities, and we regret that you found the room and bathroom dimensions to be restrictive. Furthermore, we take the cleanliness of our facilities very seriously and are troubled to hear that you encountered issues with the dustbin in your room. We understand how important it is for these features to be functional and presentable. While we acknowledge the aspects of your stay that were unsatisfactory, we would like to remind you of the prime location of our hotel, right in the heart of Brussels, just around the corner from the Grand Place and next to the vibrant fish market and shopping area. Our central location is ideal for exploring the city and enjoying the many attractions it has to offer. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Marc UYTTERHOEVEN, General Manager

Very good stay

Customer review rating 5.0/5

Jason Solo - Confirmed reviews ALL

Really good experience front of house staff very polite and courteous. Asked specifically for a quiet room at the time of my booking and was allocated one when I arrived at the hotel. Breakfast very good, plenty of choice and food options were replenished quickly when they had run out. Overall a great stay

Dear Jason, Thank you for such a great review. It is heartening to hear that your stay with us was memorable. We are delighted that you appreciated the attentive service provided by our front of house staff, the tranquility of your room, as well as the variety and quality of our breakfast offerings. Our team always strives to deliver an exceptional experience, and knowing that we have succeeded in providing you with a great stay is truly rewarding for us. We look forward to a return visit from you in the future. Best wishes, Marc UYTTERHOEVEN, General Manager

Good basic hotel in the centre of the city.

Customer review rating 4.0/5

Jiri L. Solo - Confirmed reviews ALL

Had a good stay in this hotel. Small but nice and clean room. Friendly staff! Well located.

Dear Jiri, Thank you for taking the time to review your stay. We are delighted that you appreciated the central location of our hotel, the cleanliness of your room, and the friendliness of our staff. It is our priority to provide a comfortable and enjoyable experience for our guests, and we are pleased to hear that we have met your expectations. With our hotel being right in the heart of Brussels and close to the Grand Place, fish market, and shopping areas, we are glad that you found our location well-suited for your needs. We are looking forward to welcoming you again. All the best! Marc UYTTERHOEVEN, General Manager

Excellent location

Customer review rating 4.0/5

Fm Families - Confirmed reviews ALL

On the whole, very pleasant. The facilities are basic but very good value. Breakfast was great with lots of choice.

Dear Guest, We would like to thank you for this review about your recent experience in our hotel. We are delighted that you found our facilities to your satisfaction and that you considered the value and breakfast offerings to be excellent. Our team works hard to ensure a variety of choices at breakfast to start your day right. However, we regret that some aspects of your stay did not meet the high standards we strive to uphold. We understand the convenience of having a luggage room available and apologize for the inconvenience caused by the locker fee. Additionally, we take note of your comments regarding the toiletries and internet speed, and we appreciate you bringing these matters to our attention. We are always seeking ways to enhance our guest experience and your feedback is invaluable to us in this continuous effort. Finally, we are pleased that you enjoyed our central location, convenient for exploring the vibrant heart of Brussels. Our proximity to historical sites, shopping areas, and public transport is something we are very proud of, and we're glad it contributed positively to your stay. We hope to welcome you back. Best wishes, Marc UYTTERHOEVEN, General Manager

Well located

Customer review rating 3.5/5

Chebe P. Solo - Confirmed reviews ALL

Good receptionists and sumptuous breakfast

Dear Chebe, Thank you for taking the time to review your stay. We are thrilled that you appreciated the attentive service provided by our receptionists and the variety of options available at our breakfast buffet. Our team strives to deliver an exceptional experience, and it's rewarding to know that these aspects of your stay stood out. However, we are sorry that some aspects of your stay did not meet your expectations. We understand that pricing is always a consideration, and we aim to offer competitive rates that reflect our central location and quality of facilities. Regarding the internet speed, we recognize the importance of staying connected, and we are continually working to ensure our guests have access to efficient and reliable Wi-Fi service. Nonetheless, we are delighted that you found our location to be ideal for exploring the heart of Brussels and enjoying the local attractions. The ibis Brussels City Centre takes pride in its prime location, close to the Grand Place and a variety of shopping and dining options, making it a convenient choice for our guests. We are looking forward to welcoming you again. All the best! Marc UYTTERHOEVEN, General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,056 reviews 9.6/10 Location
  • 2,453 reviews 4.3/10 Room
  • 1,518 reviews 8.5/10 Service
  • 45 reviews 7.9/10 WiFi
  • 1,725 reviews 3/10 Comfort
  • 792 reviews 7.6/10 Breakfast
  • 756 reviews 6/10 Cleanliness
  • 322 reviews 3.5/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Brussels

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.