ibis Lyon Part Dieu Les Halles 3 stars

Customer review rating (ALL Rating) 4.1/5 3,068 reviews

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Description

Hotel extras

  • A 15-min walk from Part Dieu train station and central business district

  • Food bar with a snack menu, available 24 hours

  • 2 modern meeting rooms with natural light

  • Our restaurant terrace opposite Halles de Lyon-Paul Bocuse market

Our accommodation(s)

Hotel location

ibis Lyon Part Dieu Les Halles

78 rue de Bonnel
69003 LYON
France

GPS:45.761962, 4.851397

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN RESTAURANT

Whether you're rushing about on business or on a family holiday road trip, our restaurant meets everyone's needs! Enjoy our terrace for a sunny break ...

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  3,068 reviews

TripAdvisor Rating  3.5/5  2,084 reviews

Good location

Customer review rating 2.5/5

Nai B. Solo - Confirmed reviews ALL

The hotel is nice, well located for sure, the entrance/lobby is very beautiful, very modern and warm, unfortunatelly the rooms doesn't reflect it. I was in other hotel in the same category just before and the level of the room was really superior compairing with Ibis. The room was big and silent, bed was very comfortable, butI think I have some ichying and bites.

Dear Naima, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve ! Best Regards Morgane from the ibis Lyon Part Dieu Les Halles #IPDH -------------------------------------------------------------------------------- Adresse : 78 rue de Bonnel – 69003 Lyon – France Tél. : +33 (0)4 78 62 98 89 – Fax : +33 (0)4 78 60 13 00 Mél : H1… – Web : www.ibis.com/1388 Facebook : https://www.facebook.com/ibis-Lyon-Part-Dieu-Les-Halles-26…063/

Great location

Customer review rating 5.0/5

Don Families - Confirmed reviews ALL

Great spot. Just over the road from Les Halles. A short bus ride in to the main part of town. The room was nice and the staff were friendly. We had a great time there and felt very welcome.

Good Afternoon, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Morgane from the Ibis Lyon Part Dieu Les Halles #IPDH -------------------------------------------------------------------------------- Adresse : 78 rue de Bonnel – 69003 Lyon – France Tél. : +33 (0)4 78 62 98 89 – Fax : +33 (0)4 78 60 13 00 Mél : H1… – Web : www.ibis.com/1388 Facebook : https://www.facebook.com/ibis-Lyon-Part-Dieu-Les-Halles-26…063/

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Positive: Well located, welcome staff, correct breakfast Negative (which overcome all positive ones and makes me think if I would book again your hotel) is: Very dirty bath room and shower

Dear Mehdi, Thank you for taking the time to tell us about your experience at the ibis Lyon Part-Dieu Les Halles. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on h7… if you wish to discuss this matter in further details. Sincerely, Morgane from Ibis Lyon Part Dieu Les Halles #IPDH -------------------------------------------------------------------------------- Adresse : 78 rue de Bonnel – 69003 Lyon – France Tél. : +33 (0)4 78 62 98 89 – Fax : +33 (0)4 78 60 13 00 Mél : H1… – Web : www.ibis.com/1388 Facebook : https://www.facebook.com/ibis-Lyon-Part-Dieu-Les-Halles-26…063/

Bad customer service

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I have booked for two days. I had not checked the insurance thing in case I needed to modify. I needed it at the end since one day had been cancelled and programmed for february. No one was able to give me any information. The one I emailed was even worse. No capacity to understand the situation. I only needed a small gesture which was moving the date to february. Too bad for the hotel since I'm expected to come back regularly but I swore not to book with you anymore. Yes you have been paid for an extra night but you missed on way more.

Dear Mr R., Thank you for taking the time to share your experience with us. I understand the frustration you encountered while trying to modify your reservation, and I sincerely apologize for any inconvenience, howewer i would like to clarify that the rate you booked falls under our non-cancellable and non-refundable terms and conditions. If flexibility is a priority for your future reservations, I recommend considering our flexible rate options, which allow modifications under certain conditions. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future under more favorable circumstances. Best regards, Morgane from the Ibis Lyon Part Dieu Les Halles #IPDH -------------------------------------------------------------------------------- Adresse : 78 rue de Bonnel – 69003 Lyon – France Tél. : +33 (0)4 78 62 98 89 – Fax : +33 (0)4 78 60 13 00 Mél : H1… – Web : www.ibis.com/1388 Facebook : https://www.facebook.com/ibis-Lyon-Part-Dieu-Les-Halles-26…063/

Nice hotel

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Well positioned, the room above was noisy with people walking over a wooden floor late into the night.

Dear Guest, Thank you for taking the time to share your feedback. If you comeback for another stay in our hotel, we will manage to give you a more quite room for more convenience. Sincerely, Rahima from Ibis Lyon Part Dieu Les Halles #IPDH -------------------------------------------------------------------------------- Adresse : 78 rue de Bonnel – 69003 Lyon – France Tél. : +33 (0)4 78 62 98 89 – Fax : +33 (0)4 78 60 13 00 Mél : H1… – Web : www.ibis.com/1388 Facebook : https://www.facebook.com/ibis-Lyon-Part-Dieu-Les-Halles-26…063/

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Other web-users rate our hotel

  • 1,175 reviews 9/10 Location
  • 2,000 reviews 4.5/10 Room
  • 1,711 reviews 9.1/10 Service
  • 22 reviews 8.1/10 WiFi
  • 1,333 reviews 3.4/10 Comfort
  • 708 reviews 8.7/10 Breakfast
  • 645 reviews 5.7/10 Cleanliness

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