Sofitel Lisbon Liberdade

A beautiful luxurious hotel located in a perfect district of Lisbon with easy access to shops, cafes and restaurants. The hotel is Very clean, friendly professional staff, the only downside there is no spa. Overall exceptional service!

Generally, the worst Sofitel one can find. Location is excellent, entering to the lobby one is welcomed by Sofitel smell and breakfast is tasty, but that's it. In comparison with other Sofitel's the hotel does not hit the mark. The problems referred to in two previous reviews - water not draining, dusty room, a bit chaotic breakfast - happened also to us for both recent stays. Sofitel in Lisbon became also very first hotel in my entire travel history not being able to order a taxi. It certainly would tick all boxes for ibis or Mercure but not for Sofitel brand or cost. We'll select another hotel in Lisbon next time, despite of general preference to Accor hotels.

We are Accor Diamond members and had stayed in all the different hotels the brand offers except their flagship Sofitel, so we were looking forward to our stay in this one. We had good and not so good stays in Ibis, Adagio, Mercure, and M Gallery around Europe and the UK. Sadly this was not the stay we expected in a 5 star luxury hotel. Although our room was clean and spacious, there were several issue with the room. The sink did not drain properly and took a long time for it to empty, then the toilet leaked constantly, so the tank was always filling up. The walls seemed to be paper thing because the people next door had a dog with them and we could hear it bark and cry all night long. Every time someone made tea or coffee next door, it would trip the power switch in our room, so we had to call the front desk in the dark to come reset it. The mattress in our bed was so worn that is was hard to get out of bed because the mattress sank in the middle. Extremely uncomfortable beds. The hotel has 3 elevators and only one works properly. The one on the right works well, the one in the middle has a door that doesn’t close, and the one on the left has a door that doesn’t open. The staff is very friendly and helpful, but the hotel need a better maintenance manager or new management altogether. We ate at the restaurant once and found it to be highly overpriced, so we did not return. The location is very good as it is close to most places of interest except Belem, but we took an Uber to Belem and solved that problem. We have stayed in several luxury (5 star) hotels, and this one does not compare well at all. We will return to Lisbon, but will not stay here.

This hotel is located in a great part of “newer” Lisbon. The room was spotless (but the bed was a little soft for our liking), and the bathroom had all of the amenities. We were on the eighth floor, so it was very quiet. Breakfast was included with our room and had everything one could ask for, for breakfast. We were able to walk to all of the sights.

Great looking entrance and lobby. I wish I can say the same for rooms. We were 2 people in a room and they only put 1 cup for tea. The Tea bags or sugar or milk is also missing. The worst part was the cleanliness(within half an hour of checking in and taking my shoes off- my feet were so so dirty/black I had to put he shoes back on. Rooms are REALLY dark even with all the lights on and some lights did not even work. AC not cooling enough.. They really need to fix up the place - I know they rely heavily on tour groups guests who come for a day or two and go away but there are others too. Will not go back there unless it gets fixed. However on the positive side - their restaurants downstairs are good - great layout for breakfast with friendly service. We enjoyed service a lady named Hind who was always very helpful even when the place suddenly got very busy as 2-3 groups came in at same time to eat.