Hotel Novotel Lisboa 4 estrelas

The family stay was ok. The room was next to the lifts though we asked for a quiet room. The food not served in the restaurant during the whole day. They serve only snacks, which is not acceptable for a four star hotel.

The hotel was reasonbly comfortable and the staff friendly. Being under the airport fligh path means it is inevitably a little noisy and even with the window closed we were aware of the planes - on getting home we commented on how quiet and peaceful it wasto be back! But the main problem was lack of the promised in-room wifi (it did work in the lobby). We stayed a week and despite daily complaints it was not fixed, Given my stay was for work this was a major inconvenience and it was dissapointing that over the duration of a week no solution could be found. I feel more should have been done to resolve this quickly - even if it meant offering us a different room on a different floor.

Hotel with good location near metro station. Good staff team during check in and check out. Good restaurant and quality of the breakfast. Rooms are satisfaying but deserve a little refresh. Price higher maybe because of professionnal convention in Lisbon on the period.

Judging by the number of people at breakfast, this is a popular hotel and the breakfasts were great. It is about 7 minutes to the nearest metro station, and from there, only a few stops and about 15 minutes to the main attractions in Lisbon. Reception staff varied between those that were warm, helpful and welcoming and those that were less so. The most disappointing thing was that this hotel is on the flight path to the airport - with flights directly over the swimming pool. On the same holiday we also stayed at the Novotel in Schipol airport in Amsterdam which was amazing by comparison and the flight path was much further away.

Arrived late and the pillows were really smelly. Had to get rid of them. Rooms need looked dull and need some do up urgently. While the yellow bus stop is just outside the hotel, not a lot of eating places around. That said a 25 min stroll will take you downtown.

The Hotel is good, with good staff and excellent location. But need some refurbishing to do, like closet doors, bathroom doors. Housekkeping and reception were great, the bar was full, but some of the waiters were new, because they were waiting to telling them what to do. But a good weekend

A bit far from town and room need renovation in particular, the toilet; Front desk is very helpful especially Andrew(if i recall his name correctly); Breakfast however is beyond our expectation in terms of varieties for selection; Would recommend people to visit with cars.

Good location for business and pleasure. Stayed over after business trip to tour Lisbon. Good location and service. Management and staff very helpful. Business families and couples were there enjoying Lisbon

Nice place, good breakfast. There is a fitness room and a small pool, a lot facilities for kids. But, the place is noisy. The hotel is close to the airport and it could be quite noisy on upper floors. The window was very dirty outside. It is impossible to clean it from the inside because of the second window frame, the only way to clean it - from outside

I was a little disappointed with the hotel room. The carpet is old, and the overall look of the room was not very nice. The hotel is defenetely not a 4 star hotel. Another disappointment was with check out. I registered for fast check out and when we went to turn in the keys, they told us they needed to check our credit card again, the check out ended up being a regular check out and it was very slow. One thing I liked at the hotel was the staff at the restaurant, especially the afternoon and evening staff. They were extremely friendly and the service was very good.

Convenient location (underground station 5 minutes away) and the hotel is very nice. Rooms are oviously very clean, staff absolutely friendly. The restaurant is more than OK and the prices (both restaurant and hotel itself) very measured.

Stayed for a night at the end of a business trip to Lisboa. Standard property. Nothing exceptional. Service standards could have been better specially the over priced restaurant. The time to check-in was very long - suggest online check-in.

Front desk never answers the phone. Carpets are very dirty and old. Hotel is just next to the airport runway, so that it is quite noisy. Beds are of poor quality. Novotel hotels should all meet the same standards, but this one does not. Breakfast is however good.

Very god hotel for both familys and friends, singel cupple's. exccellent staff very proffesional service minded nice pool area one very great resaurang with food for everyone in the family.the rooms clean and nice bigbathrooms we will be back

Overall a nice hotel on Malhoa Street (with easy access to everything yet not near tourist attractions). Excellent breakfast, comfortable rooms. It would be a nice touch to give a new bottle of water each day (instead o just one for the stay) and have better coffee. Staff was helpful.