Mercure Hotel Den Haag Central 4 stars

Customer review rating (ALL Rating) 4.5/5 1,423 reviews

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Spui 180, 2511 BW DEN HAAG, Netherlands

Description

Hotel extras

  • In the heart of the city with many nearby shops and cafes. Just 15 minutes from Scheveningen.

  • Easily reached by both car and public transport

  • Right in the cultural centre of the Hague

  • Restaurant, Bar and Terrace

  • Cards only hotel, no cash accepted

Our accommodation(s)

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Hotel location

Mercure Hotel Den Haag Central

Spui 180
2511 BW DEN HAAG
Netherlands

GPS:52.076229, 4.317884

Telephone
Fax +31 70 363 9398

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SPUI 180

We would love to welcome you to our restaurant SPUI 180, where you can enjoy a light meal or snack from our menu, which is regularly updated

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,423 reviews

TripAdvisor Rating  4.0/5  1,142 reviews

Certificate of excellence 2023

Centrally located from every perspective

TripAdvisor rating 4.0/5

Gerry_W_Reisenberger Solo travel - TripAdvisor review

The hotel is within walking distance from 2 major train stations, and tram stop as well. So it’s easy to get around. Despite being centrally located, the rooms are really quiet and peaceful which was a very positive surprise. The rooms come with a decent sized desk, allowing you to do some work. Staff are friendly and helpful. I was offered a welcome amenity as ALL Gold member, and some other perks in lieu of an upgrade due to the unavailability of larger rooms. Downside are the very firm beds, which may not be to everyone’s liking. There also was a minor issue with my sink not properly draining. While the staff were very helpful in trying to organise a fix, including a plumber coming out, the problem never was completely solved (although it improved a bit). This might indicate some bigger issues with the plumbing which may lead to issues for future visits. Also housekeeping needs some eye for detail. It can’t be that piles of laundry and cleaning equipment get forgotten and are left in the corridor until the next day (see picture) But in general, good value for money. Due to the central location, many restaurants and bars are within walking distance, as well as the touristic sites.

Dear Gerry, Thank you for taking the time to share your review. We are delighted you had a pleasant experience and appreciated our team members who strive to ensure our guests have the best experience possible. We have taken note of your comments and apologize. We will be assessing the situation. We hope we will have the opportunity to see you again in the future. Best regards, Sara Abdelhalim, Front Office Supervisor

Perfect location and beautiful hotel

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

We really enjoyed our stay Recommend this hotel for everyone

Dear Guest, Thank you very much for this kind review of your recent stay. We are pleased you enjoyed staying at our hotel and that our team were attentive to your needs. We look forward to seeing you again soon. Best regards, Sara Abdelhalim, Front Office Supervisor

Nicely central

Customer review rating 3.5/5

Clare H. Friends - Confirmed reviews ALL

Liked the room. Asked if it was possible to have a kettle. Receptionist told me to ask in the bar and then said she would ring me with info. Needless to say she didn’t. There was actually a kettle in the room it turned out, I found it on the 3rd day. Bit irritating.. Also seemed impossible to get info on swimming pool availability although I think she did try.. So don’t ask at the desk!

Dear Clare, We would like to thank you for this review about your recent experience in our hotel. We endeavour to provide an excellent standard for all our guests and are very sorry this was not the case; please accept our apologies and rest assured that we will be addressing your comments with our reception team. We look forward to seeing you again in the future. Kindest regards, Sara Abdelhalim, Front Office Supervisor

Tired & Dull - choose Ibis instead

Customer review rating 2.0/5

Jonathan Business - Confirmed reviews ALL

There was nothing actually wrong with this hotel but there was nothing special either. Dull small rooms, bathroom in need repair, average breakfast. Mercure’s used to be a decent brand but obviously all that has changed. Next time I’ll choose an Ibis - much better value.

Dear Jonathan, Thank you for taking the time to share your feedback. We are sorry that your recent stay at our hotel didn't meet your expectations. We take all feedback and your well-being very seriously and appreciate that you made us aware of your concerns. This will be helpful as we identify areas for improvement to better ensure the safety and satisfaction of our guests. Kind regards, Sara Abdelhalim, Front Office Supervisor

Needs a refurbishment

Customer review rating 2.5/5

Gertjan Business - Confirmed reviews ALL

I'm a regular and last couple of times I've found the room cleaniness beneath what I'm accustomed. This is mainly directed at the carpeting on the floor which has many stains in it. For the rest, service and people great as always.

Dear Gertjan, Thank you for taking the time to share your review. We are pleased that you appreciated our staff and service. Our team strives to provide excellent hospitality to all our guests, and we're glad this was reflected in your experience. However, we sincerely apologize that the cleanliness of your room did not meet your expectations, particularly regarding the carpeting. We take great pride in maintaining high standards of cleanliness throughout our hotel. Your comments have been shared with our housekeeping team to ensure more thorough attention to detail in the future. We appreciate you bringing this to our attention, as it helps us improve our service. We hope we will have the opportunity to see you again in the future. Best regards, Sara Abdelhalim, Front Office Supervisor

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Other web-users rate our hotel

  • 828 reviews 9.3/10 Location
  • 978 reviews 7.4/10 Room
  • 862 reviews 8.6/10 Service
  • 25 reviews 4.5/10 WiFi
  • 469 reviews 8.1/10 Breakfast
  • 395 reviews 5.8/10 Cleanliness
  • 8 reviews 0.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.