Mercure Hotel Den Haag Central 4 stars

Customer review rating (ALL Rating) 4.5/5 1,443 reviews

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Mercure Hotel Den Haag Central - Image 1
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Spui 180, 2511 BW DEN HAAG, Netherlands

Description

Hotel extras

  • In the heart of the city with many nearby shops and cafes. Just 15 minutes from Scheveningen.

  • Easily reached by both car and public transport

  • Right in the cultural centre of the Hague

  • Restaurant, Bar and Terrace

  • Cards only hotel, no cash accepted

Our accommodation(s)

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Hotel location

Mercure Hotel Den Haag Central

Spui 180
2511 BW DEN HAAG
Netherlands

GPS:52.076229, 4.317884

Telephone
Fax +31 70 363 9398

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

SPUI 180

We would love to welcome you to our restaurant SPUI 180, where you can enjoy a light meal or snack from our menu, which is regularly updated

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,443 reviews

TripAdvisor Rating  4.0/5  1,141 reviews

Certificate of excellence 2023

Customer review rating 5.0/5

Stefano Business - Confirmed reviews ALL

The all people were amazong

Dear Stefano, Thank you very much for this kind review of your recent stay. We are delighted to hear that you had a good stay with us. We look forward to seeing you again soon. Best regards, Sara Abdelhalim, Front Office Supervisor

No Internet connection

Customer review rating 2.0/5

Ilkay B. Couples - Confirmed reviews ALL

We were very surprised and unsatisfied that there was no Internet starting from check-in (6pm) until next day (check-out 11am). My husband needed to check his emails for work and I was unreachable for our son who is stying abroad. For such a big hotel chain, it was unacceptable.

Dear Ilkay, Thank you for your feedback, We sincerely apologize for the inconvenience you experienced with the lack of Internet connectivity during your stay. We understand the importance of staying connected, especially when it's needed for work or to keep in touch with family. While we aim to offer high-speed Wi-Fi as part of our amenities, it is apparent that we fell short in this instance. We truly regret any frustration this caused and are reviewing your comments to ensure our usual high standards going forward. We hope to be able to welcome you back for an improved stay. Kind regards, Sara Abdelhalim, Front Office Supervisor

Thank you

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Great stay with a wonderful check-in thanks to Saray, who did a fantastic job.

Dear Guest, Thank you very much for your kind review. We are happy your stay with us was enjoyable. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. It would be a pleasure to welcome you back. Best wishes, Sara Abdelhalim, Front Office Supervisor

Disaster

Customer review rating 1.0/5

Payam I. Couples - Confirmed reviews ALL

The room cleaning was a disaster. - Room was dirty on Check-in - Room was not cleaned during our stay - despite the sign on the door saying to not disturb, the lady nock the door asking to clean the room. And The Bar man - I really felt sorry for disturbing him to get beer. - and the beer was delivered in the worst possible was. - and never present there. On reception, Meeten was the only welcoming person on reception. He was smiling and trying to assist. The others that I have met have not learned that the smile is the least they should have in a reception. Their attitude was unacceptable.

Dear Payam, Thank you for taking the time to share your feedback. We are pleased that Meeten's welcoming presence at reception stood out positively during your stay with us. His dedication to guest service is a fundamental aspect of our hotel's values. However, we are sorry that your stay did not fully meet your expectations. Your comfort and satisfaction are of utmost importance to us, and we regret that the condition of your room upon arrival and during your stay did not reflect our high standards for cleanliness. Furthermore, we understand that an undisturbed rest is crucial, and it seems we fell short in respecting your privacy with the do not disturb sign. Regarding the service you received at our bar, we sincerely apologize for any inconvenience caused and for the impression that our staff was not attentive. We value your feedback as it provides us with an opportunity to improve our services. We are sincerely sorry that some interactions with our reception team did not convey the warmth and professionalism we strive for. We will follow up on this with our team. Kind regards, Sara Abdelhalim, Front Office Supervisor

Terrible Experience – Would Not Recommend

Customer review rating 0.5/5

Imane D. Business - Confirmed reviews ALL

I had an incredibly disappointing stay at this hotel and would never return. The bed was of very low quality, with a terrible mattress that made it impossible to get a good night's sleep. To make matters worse, I was given a blanket meant for one person, even though I booked a double bed. The cleanliness was absolutely unacceptable. There was a cockroach in the room, and the cleaning was clearly not done properly. Throughout my stay, I noticed stains and marks in the bathroom and on the desk, which were never cleaned. One day, they even left a cleaning sponge in the room, showing how little attention was paid to cleanliness. Additionally, they never changed the tea cups during my entire stay. Overall, this was one of the worst hotel experiences I’ve ever had. I would strongly advise others to avoid staying here.

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Other web-users rate our hotel

  • 822 reviews 9.3/10 Location
  • 971 reviews 7.4/10 Room
  • 855 reviews 8.6/10 Service
  • 23 reviews 5.1/10 WiFi
  • 461 reviews 8.2/10 Breakfast
  • 394 reviews 5.7/10 Cleanliness
  • 8 reviews 0.6/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.