Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,474 reviews

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Description

Hotel extras

  • Award winning gourmet restaurant

  • Elegant bar imbued with conviviality

  • Exceptional architecture

  • Located on the Kirchberg plateau

  • Free WiFi

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,474 reviews

TripAdvisor Rating  4.5/5  1,292 reviews

Certificate of excellence 2023

Customer review rating 1.0/5

Rudy V. D. S. Business - Confirmed reviews ALL

Not good! - room was cold upon arrival - not heated - Dinner table was not reserved - Company details were all given in advance with the booking - despite that Invoice came out on personal name -and then it took 30 minutes for the lady at the reception to print an invoice - and then to make me suffer, she gave me a card to drive out of the garage that she had even not confirmed in the system, that it was still valid at the time I drove out - so I blocked all the others behind me. finally could drive backwards, adn then needed to go again to the reception - and unfriendly and not english speaking skills

Dear Mr. VAN DEN S. Thank you for your feedback in regard to your recent stay at the Sofitel Luxembourg Europe. As we already reached out to you in person, once again we would like to express our sincere apologies for the let down in our services and please rest assured that this is not reflecting the daily hard work of the entire team, offering the best hospitality service. We acknowledge our mistake for the missed diner booking or the car park, and we are truly sorry. We hope having the pleasures staying in contact with you and once your disappointment is gone, we may welcome you back with us for another stay in order to proof our passion for service to you. Best regards, Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Good stay

Customer review rating 5.0/5

Catherine Couples - Confirmed reviews ALL

It was a nice experience for us to stay in Sofitel. I booked a superior room but was upgraded into suite which is such a treat for me and my husband. I like the welcome message on the to screen. Nice bed and pillows! Very good location within financial district and close to a tram station. Staff are very accommodating and helpful.

Dear Catherine Thank you kindly for your excellent review in regards to your recent stay at the Sofitel Luxembourg Europe. We highly appreciate your compliments and it is nice to read that the staff could make you happy with the upgrade. We hope having soon the pleasure of welcoming you back with us. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Good location and a clean room with good space

Customer review rating 4.0/5

John Business - Confirmed reviews ALL

A good stay. The hotel needs a better gym and the climate control on the room needs to be updated. Those two changes would get you a 9/10

Thank you M John for your nice feedback in regards to your recent stay at the Sofitel Luxembourg. We will take your constructive comments into consideration in order to improve our services for you. It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

Excellent service

Customer review rating 5.0/5

Marie Solo - Confirmed reviews ALL

I stayed at the hotel for four nights. Hotel staff made me feel welcome and supported. The hotel is conveniently situated on the free tram line with bus stop services too. The city center is about 1.4 km away. The hotel is in a much calmer location than city center allowing for the best of both worlds. Will stay there again on my next visit.

Thank you Marie for your excellent feedback in regards to your recent stay at the Sofitel Luxembourg. Your compliments are highly appreciated and we will share them among our team. It would be a pleasure welcoming you back with us soon for another Sofitel Expierence. Best regards Fernando Lopez Lens Area General Manager Sofitel Luxembourg

grate Hotel

Customer review rating 5.0/5

Piyapong T. Couples - Confirmed reviews ALL

It is a hotel that takes care of its customers very well.

Dear Piyapong, Thank you for your excellent comments about you recent stay at the Sofitel Luxembourg Europe. We really appreciate your compliments on our staff as we’re taking pride in their hard work each and every day offering the best hospitality service. We hope having soon the pleasure of welcoming you back with us for another Sofitel expierence. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

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Other web-users rate our hotel

  • 291 reviews 8.7/10 Location
  • 592 reviews 9.2/10 Room
  • 775 reviews 9.7/10 Service
  • 12 reviews 9.5/10 WiFi
  • 320 reviews 8.8/10 Comfort
  • 254 reviews 8.7/10 Breakfast
  • 165 reviews 9.6/10 Vibe
  • 158 reviews 9.5/10 Cleanliness

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