Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,440 reviews

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Description

Hotel extras

  • Exceptional architecture

  • Direct access to public transportation to city highlights

  • Covered parking

  • Local produce restaurant, Italian restaurant and lounge bar

  • 24/7 room service, reception and fitness center

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,440 reviews

TripAdvisor Rating  4.5/5  1,302 reviews

Certificate of excellence 2024

Quiet and Comfortable

TripAdvisor rating 5.0/5

Anonymous925 Couples - TripAdvisor review

Quiet, comfortable room in a nicely upgraded hotel. I would say that this is really a business hotel more than a tourist hotel. And, you're a few miles away from the main tourist area. However, I have no complaints about this hotel. The staff was helpful and it's about a 10-minute free and direct tram ride to downtown. And the trams come about every 4 minutes. Breakfast was good and parking ($19 Euro/night) was convenient.

Dear distinguished guest, Thank you very much for your wonderful review on TripAdvisor in regards to your recent stay at the Sofitel Luxembourg Europe. We highly appreciate your compliments and your perfect descriptions on the free of charge public transport in Luxembourg will be very helpful to other guests, finding our hotel and the destination suitable for them. We would be delighted having soon the pleasure of welcoming you back with us for another stay. Best regards from Luxembourg, Fernando Lopez Lens Area General Manager Sofitel Hotels Luxembourg

Incredible staff, amazing time

Customer review rating 5.0/5

Alex T. Couples - Confirmed reviews ALL

My wife and I had an amazing 2 nights celebrating our 5 year anniversary. Your staff, especially Djordje was unbelievably kind and accommodating. Thank you so much for the stay and we will see you again!

Dear Mr. T., Thank you very much indeed for your wonderful words and compliments in regards to your recent stay at the Sofitel Luxembourg Europe. We are pleased to read that you enjoyed your stay with us on such a special occasion and that your staff exceeded your expectations. We already shared your nice compliments with them. We hope having soon the pleasure of welcoming you back with us. Best regards Fernando Lopez Lens Area General Manager Sofitel Hotels Luxembourg

Comfortable Stay

Customer review rating 5.0/5

Keerthi C. Business - Confirmed reviews ALL

Luxurious stay!

Thank you Keerthi for your nice rating in regards to your recent stay at the Sofitel Europe. We highly appreciate it. It was a pleasure for us welcoming you with us. We hope having soon the pleasure of welcoming you back with us. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Staff were pleasant but the room was outdated and with many flies. I feel extremely overcharged for the stay

Dear M T., Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our technicial department will use the present resources for the upcoming years and fresh ups in the corridors , A/C systems and others. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Great location. Very comfortable.

Customer review rating 5.0/5

Steve Families - Confirmed reviews ALL

Wonderful stay. Kasia from Poland, that checked me in, was awesome and very nice and helpful!

Dear Steve Thank you so much for your wonderful feedback in regards to you recent stay at the Sofitel Luxembourg Europe. We highly appreciate your compliments and we shared you nice words on Kasia with her. Thank you. We hope having soon the pleasure welcoming you back with us for another stay. Best regards, Fernando Lopez Lens Area General Manager Sofitel Hotels Luxembourg

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Other web-users rate our hotel

  • 304 reviews 8.9/10 Location
  • 607 reviews 9.2/10 Room
  • 754 reviews 9.6/10 Service
  • 8 reviews 10/10 WiFi
  • 328 reviews 8.9/10 Comfort
  • 241 reviews 8.6/10 Breakfast
  • 174 reviews 9.5/10 Vibe
  • 168 reviews 8.5/10 Food

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