Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,409 reviews

Sofitel Luxembourg Europe - Image 1
Sofitel Luxembourg Europe - Image 2
Sofitel Luxembourg Europe - Image 3
Sofitel Luxembourg Europe - Image 4

Description

Hotel extras

  • Exceptional architecture

  • Direct access to public transportation to city highlights

  • Covered parking

  • Local produce restaurant, Italian restaurant and lounge bar

  • 24/7 room service, reception and fitness center

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  1,409 reviews

TripAdvisor Rating  4.5/5  1,308 reviews

Certificate of excellence 2024

Well located

Customer review rating 4.5/5

Alba Business - Confirmed reviews ALL

Clean, nice staff Breakfast a little bit expensive

Thank you Alba for your nice rating in regards to your recent stay at the Sofitel Europe. We highly appreciate it. Please be informed that the best prices can be obtained via our reservation platform on accor.com and while having our ALL fidelity card, take profit of 10% member's discount. It was a pleasure for us welcoming you with us. We hope having soon the pleasure of welcoming you back with us. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Nice night

Customer review rating 4.0/5

A B. Business - Confirmed reviews ALL

Good check-in process I'm not sure why the bathroom have transparent walls, or why there is no toothbrush near the sink. Fridge location in the entrance doesn't make much sense. Bed is nice, and chairs and furniture very goodlooking.

Thank you Mr. B. for your nice feedback in regard to your recent stay at the Sofitel Luxembourg Europe. We appreciate your constructive feedback, as it will help us to improve our standards for you. Please be informed that we remain 24h at your service to deliver you any items you might miss, like a toothbrush, to your room. We would be delighted having soon the pleasure of welcoming you back with us. Best regards, Fernando Lopez Lens Area General Manager Sofitel Hotels Luxembourg

Team service

Customer review rating 2.5/5

Kim S. Families - Confirmed reviews ALL

The entire hotel system is too old to be called a 5-star hotel, and the rooms are also too old and in urgent need of remodeling. If there had been no professional service, I would not have believed it was a 5-star hotel.

Dear family Yoon, Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence for your next stays with us. We highly appreciate your sharing of your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

Top notch service

Customer review rating 5.0/5

Js Business - Confirmed reviews ALL

Service was top notch. All questions and requests were handled with efficiency and friendliness. Breakfast was excellent. The shower in the room was one of the best I have had in a hotel.

Thank you Mr. S. for your excellent rating in regards to your recent stay at the Sofitel Europe. We highly appreciate it and it is nice to read that our staff fullfilled all your requests and you had a great stay. It was a pleasure for us welcoming you with us. We hope having soon the pleasure of welcoming you back with us. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good stay and fast service.

Thank you Mrs. K. for your excellent rating in regards to your recent stay at the Sofitel Europe. We highly appreciate it. It was a pleasure for us welcoming you with us. We hope having soon the pleasure of welcoming you back with us. Best regards Fernando Lopez Lens Area General Manager Sofitels in Luxembourg

In partnership with TripAdvisor

Other web-users rate our hotel

  • 309 reviews 8.8/10 Location
  • 609 reviews 9.3/10 Room
  • 752 reviews 9.6/10 Service
  • 8 reviews 8.5/10 WiFi
  • 337 reviews 9.2/10 Comfort
  • 247 reviews 8.6/10 Breakfast
  • 179 reviews 9.4/10 Vibe
  • 170 reviews 8.7/10 Food

Powered by Trustyou

Our other establishments nearby

All our hotels in Luxembourg