Sofitel Luxembourg Europe 5 stars

Customer review rating (ALL Rating) 4.8/5 1,222 reviews

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6, Rue du Fort Niedergruenewald, Plateau de Kirchberg, 2226 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Exceptional architecture

  • Direct access to public transportation to city highlights

  • Covered parking

  • Local produce restaurant, Italian restaurant and lounge bar

  • 24/7 room service, reception and fitness center

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergruenewald, Plateau de Kirchberg
2226 LUXEMBOURG
Luxembourg

GPS:49.621782, 6.145345

Telephone
Fax +352 42 50 91

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,222 reviews

Customer review rating 5.0/5

Joseph C. Friends - Confirmed reviews ALL

Very good

Dear Mr. C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 4.0/5

Daphne V. Couples - Confirmed reviews ALL

The room and the hotel were very nice and clean. Very nice ambience and good reception. Beds were very comfortable. My husband normally has back pain in most hotels but not here. The room was very spacious. Only remark is about the temperature in the room. It was 24,5 degrees in the room and no way to cool it down, other than opening te windows. In combination with the synthetic duvet it was so hot we did not sleep very much the first night. The second night was ok, we shut down the ventilator (which we could put on 18 all we wanted but did nothing but blow hot air) and opened the windows the whole day.

Dear Ms. V., Thank you very much for your detailed feedback and for sharing your experience with us. We are delighted to hear that you enjoyed the cleanliness, ambience, and comfort of our hotel and rooms, and that your husband was able to rest well without back discomfort. We would like to extend our apologies with the room temperature on your first night. Your comments regarding the heating and ventilation have been noted, and we will review them to see how we can improve the comfort for our guests in the future. We truly appreciate your feedback and hope to welcome you back for an even more comfortable stay. Kind regards, Fernando Lopez Lens Area General Manager in Sofitel Hotels in Luxembourg

Customer review rating 4.0/5

Karl I. Friends - Confirmed reviews ALL

Was a good one Only things i can say - expensive bar and slow check in process - but room and Bf excellent

Dear Mr. I. Thank you for your kind feedback—we’re delighted to hear that you enjoyed the room and breakfast. We also appreciate your valuable feedback regarding the bar prices and the check-in process. Please accept our apologies for any inconvenience caused. We understand that during periods of large group check-ins, waiting times can occasionally be unintentionally extended while providing our utmost attention to every guest. Your feedback is very important to us, and we will certainly review these aspects to improve the overall guest experience. We hope to have the pleasure of welcoming you back again soon. Kind regards, Fernando Lopez Lens Area General Manager in Sofitel Hotels in Luxembourg

Customer review rating 5.0/5

Jean-francois Z. Business - Confirmed reviews ALL

Fantastic as usual

Dear Mr. Z., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Customer review rating 3.0/5

Jason B. Business - Confirmed reviews ALL

Room was fine - plenty of space, comfortable bed, complimentary water and other bits so all good on that front, although none o fthe light switch buttons are labelled (and there are a lot of them) so it's all a bit 'guess and press' but it's not too hard to figure out. Reception staff were friendly and helpful and check-in and check-out were fine. Breakfast service however I thought was very poor. No greeter - just barked at for my room number by someone clearing tables and told to sit anywhere, so it's a case of hunting down a table that's clear. I sat down and waited for someone to explain how it worked - I had no idea if cooked eggs or other items were in my 'included' breakfast or not, but nobody asked if I wanted anything so I guess not. Also waited for someone to ask what hot drink I wanted but got fed up of waiting for that so went to get some food. Eventually after about 15 mins I managed to grab a server bringing a drink to the table next to me to order a pot of tea but I had been ignored until that point. No one ever asked if any refills were needed. The buffet selection was just about OK, but for 37 Euros for the basic selection and associated bad service I thought this was exceptionally poor value for money. I did complain to reception on check-out, and may have got some extra points but I don't know how many.

Dear Mr. B., Thank you for sharing your feedback. We are pleased to hear that you found your room comfortable, appreciated the amenities, and that our reception team made a positive impression. However, we are very sorry to learn that your breakfast experience did not meet expectations. Please rest assured that this does not represent the level of service we strive to provide, and we fully understand how frustrating this must have been. Your comments have been shared with our Food & Beverage team for immediate review and attention. Thank you again for your valuable feedback. We sincerely hope to have the opportunity to welcome you back for a truly memorable experience. Sincerely, Fernando Lopez Lens Area General Manager Sofitel Hotels in Luxembourg

Other web-users rate our hotel

  • 290 reviews 9.1/10 Location
  • 533 reviews 9.2/10 Room
  • 609 reviews 9.4/10 Service
  • 308 reviews 9.1/10 Comfort
  • 225 reviews 8.5/10 Breakfast
  • 161 reviews 9.7/10 Cleanliness
  • 157 reviews 9.6/10 Vibe
  • 153 reviews 8.3/10 Food

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