Hotel Mondial am Dom Cologne MGallery 4.5 stars

Customer review rating (ALL Rating) 4.5/5 2,031 reviews

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Description

Hotel extras

  • Exclusive hotel in Cologne's old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

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Hotel location

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,031 reviews

TripAdvisor Rating  4.0/5  1,746 reviews

Well located

Customer review rating 3.5/5

Sree Families - Confirmed reviews ALL

I recently stayed at Hotel Mondial am Dom Cologne - MGallery and overall had a mixed experience. The location was excellent and the cleanliness was top-notch. However, there were some issues with the room allocation process. Despite requesting connected rooms due to traveling with an infant and a 5-year-old, we were initially informed that they were not available. This was inconvenient for our planned three-night stay, prompting us to consider checking out after the first night. Surprisingly, after we expressed our concerns, the hotel offered us a connected room for the remaining two nights. Unfortunately, the next morning, we were informed that the connected room had been booked by another guest, despite prior assurances. Instead, they proposed an upsell to a suite with a 50% discount, significantly increasing our remaining costs. While the staff apologized for the miscommunication, it was a frustrating situation. Additionally, I noticed while some staffs were very pleasant and communicative, others lacked it. Despite these setbacks, the hotel's cleanliness and prime location partially offset the inconveniences we encountered during our stay.

Dear Mr. G., Thank you for sharing your recent experience at Hotel Mondial am Dom Cologne - MGallery. We are glad to hear that you appreciated our prime location and the cleanliness of the hotel. However, we sincerely apologize for the inconvenience you faced regarding the room allocation process. Our aim is to accommodate our guests' requests to the best of our ability, and we regret the initial challenges you encountered. We take your feedback seriously and will address the issues you mentioned to ensure a smoother stay experience for all our guests. Your comments regarding the staff interactions have been duly noted, and we will work on improving consistency in service quality. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay. Warm regards, Hans Schultheis Guest Relation & Quality MAnager

Second stay

TripAdvisor rating 5.0/5

shaun1967 Couples - TripAdvisor review

We’ve visited Cologne twice and stayed here both times. The big things it has going for it are proximity to the Cathedral and the central station. Both are a 3 minute walk. Some of their rooms (front facing) have very nice Cathedral views, and we were fortunate to have that spectacular view on our first visit, but sadly not this time. The room we had this time was relatively small, but not tiny. It had a small wardrobe, safety deposit box, small fridge, kettle, hospitality tray and 2 small bottles of water daily. The bed was clean and very comfortable and our room was quiet. The shower was easy to control and had good water pressure. TV was a large, flat screen wall mounted model, but English language channels were limited to the Comedy Channel and Sky News International. Check on and out was fairly quick and efficient. Rooms were cleaned and serviced daily. We didn’t eat in the hotel at all as we prefer to eat when we’re out and about, and a German Bakery breakfast is hard to beat. Internet speed was pretty good, but connection dropped constantly, so it was a bit of a pain having to reconnect to the WiFi numerous times per day. Overall though, we’d certainly stay again.

Well located

Customer review rating 5.0/5

Adam Families - Confirmed reviews ALL

Great location and a beautiful hotel. The staff was extremely helpful and friendly.

Dear Mr. D., thank you for your kind words regarding our great location and beautiful hotel. We are delighted that our staff's friendliness and helpfulness contributed to your pleasant stay. We look forward to welcoming you back. Warm regards Hans Schultheis Guest Relation & Quality Manager

good location. Friendly and cooperative staff.

Customer review rating 4.0/5

Anil W. Couples - Confirmed reviews ALL

The stay at the heart of the city allowed US to park the car within walking distance and reach most sightseeing locations and restaurants by foot.

Dear Mr. W., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

Great location and well appointed facilities

Customer review rating 5.0/5

Gen O. Solo - Confirmed reviews ALL

Location is central and within close proximity (walking distance) from most of the main attractions. I got one of the rooms with a nice view of the cathedral. Clean room with just the right set of amenities. Breakfast was delicious with a variety of options including lactose free options. Best of all, the entire staff of the hotel were warm, helpful and very accommodating.

Dear Mr. O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

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Other web-users rate our hotel

  • 1,495 reviews 9.6/10 Location
  • 1,427 reviews 7.4/10 Room
  • 1,363 reviews 8.8/10 Service
  • 15 reviews 8.5/10 WiFi
  • 1,023 reviews 8.9/10 Breakfast
  • 538 reviews 7.7/10 Cleanliness
  • 345 reviews 8.8/10 Vibe
  • 268 reviews 7.7/10 Food

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