Hotel Mondial am Dom Cologne MGallery 4.5 stars

Customer review rating (ALL Rating) 4.6/5 2,154 reviews

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Hotel Mondial am Dom Cologne MGallery - Image 1
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Hotel Mondial am Dom Cologne MGallery - Image 3
Hotel Mondial am Dom Cologne MGallery - Image 4
Kurt-Hackenberg-Platz 1, 50667 COLOGNE, Germany

Description

Hotel extras

  • Exclusive hotel in Cologne's old town, close to the cathedral and the Rhine

  • Modern rooms, some with a direct view of the Cologne Cathedral

  • Two exclusive private dining rooms with outdoor terrace

  • 5 conference rooms with natural light, some with outdoor terrace

  • Rich breakfast buffet on weekends until 12 PM

Our accommodation(s)

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Hotel location

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667 COLOGNE
Germany

GPS:50.94009, 6.960014

Telephone
Fax +49 221 2063527

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  2,154 reviews

TripAdvisor Rating  4.0/5  1,758 reviews

Certificate of excellence 2024

Disappointing experience

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

I regret booking this hotel. I booked this hotel because of the location and parking availability, but my experience was terrible. It was one disappointment after another.

Dear Mr. Gonzales, we are truly sorry to hear about your disappointing experience at our hotel. We appreciate your feedback and apologise for not meeting your expectations. Please be assured that we always do our best to ensure our guests have a great stay. During your stay, there were traffic disruptions due to the European Championships taking place. Unfortunately, we were only informed of closures by the city at very short notice, sometimes not at all. We hope to be able to welcome you again at another time! Sincerely Hans Schultheis Guest Relation & Quality Manager

Delightful, warm, attentive

Customer review rating 5.0/5

Beverly J. Families - Confirmed reviews ALL

The staff were amazing. They were warm, helpful, and made our stay so comfortable. Loved the location. It had easy access to everything we wanted to see and do. Perfect.

Dear Mrs. J., Thank you for your kind words about our delightful and attentive staff. We are thrilled to hear that you enjoyed your comfortable stay with us and loved the convenient location. We look forward to welcoming you back soon. Sincerely, Hans Schultheis Guest Relation & Quality Manager

Friendly staff

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Good experience, nice room, good location, nice staff

Dear Mr. S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Hans Schultheis Guest Relation & Quality Manager

A pleasant hotel but one where practicality is not the top priority

TripAdvisor rating 3.0/5

Kirk123456 Couples - TripAdvisor review

The Hotel Mondial am Dom Cologne MGallery suffers from the same affliction as many hotels do these days - spending too much time and effort on the design and not enough on the hotel parts. Consequently, our stay here would have been first massively improved by the addition of working air conditioning. When you came back to the room, it was clear that it had attempted to work, but the humidity climbed as soon as you got in the room and wouldn’t recover. We just kept the window open. Secondly the shower. Very few people want to be watched in the shower through a halftone version of the Dom. But here you have no choice. There are no curtains or blinds around the shower, and it looks out into the rest of the room. Odd. Aside from that, we asked to have the shower gel filled up and they just added about enough for a couple more showers, which seems stingy to say the least. The conditioner bottle was also “conveniently” placed outside the shower cubicle. The bed was also incredibly squeaky! Some of the legs were not straight and it seemed the ones in the middle of the bed didn’t touch the floor. On the good side, everything was clean and all the staff we spoke to were friendly and helpful. But please next time think about how your guests use the hotel, not just what they see.

Dear Kirk123456, Thank you for sharing your feedback regarding your recent stay at Hotel Mondial am Dom Cologne MGallery. We appreciate your kind words about the cleanliness and the friendly staff. Your comments about the air conditioning, shower setup, and bed quality have been duly noted. We apologize for any inconvenience caused and will review these aspects to ensure a more comfortable experience for our guests. Your insights are valuable to us as we continuously strive to improve our services. We hope to welcome you back in the future for an enhanced stay. Warm regards Hans Schultheis Guest Relation & Quality Manager

Ok

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Nice breakfast, really nice sraff, good location and rooms are just ok The entrance smell like cigarettes and the hole hotel needs a better ventilation system

Dear Mr. C., thank you for sharing your feedback. We appreciate your kind words about our breakfast, staff, and location. We have duly noted your concerns regarding the ventilation system and entrance smell. Your valuable feedback will be shared with the relevant team for further improvements. Warm regards Hans Schultheis Guest Relation & Quality Manager

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Other web-users rate our hotel

  • 1,560 reviews 9.7/10 Location
  • 1,473 reviews 7.6/10 Room
  • 1,418 reviews 8.9/10 Service
  • 15 reviews 8.3/10 WiFi
  • 1,081 reviews 9/10 Breakfast
  • 586 reviews 7.9/10 Cleanliness
  • 359 reviews 8.9/10 Vibe
  • 277 reviews 7.7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.