Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 9,659 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  9,659 reviews

TripAdvisor Rating  4.0/5  5,673 reviews

Certificate of excellence 2023

Ok, room was satisfactory, and breakfast buffet was good.

Customer review rating 3.5/5

John E. Business - Confirmed reviews ALL

Would have been nice to upgrade room, at my own cost, and maybe gotten a harbor view. Room was good, except for dead pixel on the TV.

Dear John Robert E., Thank you for taking the time to rate your recent stay at Novotel Darling Harbour. We appreciate your feedback and your rating. While we're glad to hear that your overall experience was positive, we understand that there are some areas where we can improved. Once again, we thank you for your feedback, and we hope to have the opportunity to welcome you back and provide you with a more exceptional stay. Sincerely, Hotel Management Novotel Sydney Darling Harbour

The location was brilliant, the rooms were clean and best of all, the staff were hospitable.

Customer review rating 5.0/5

Denise L. Families - Confirmed reviews ALL

Thank you Novotel Sydney on Darling Harbour for making our stay, absolutely memorable for all the right reasons. The staff were wonderful, kind and hospitable. The rooms were clean and the hotel was perfect for our occasion.

Room was okay but service and food was appalling

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

On the day of check-in, I rang the hotel in advance to book parking, and I was told not to worry; space would be available when I arrived. When we arrived, I was rudely dismissed, being told there was no parking and to go to Wilson Parking instead; it was pouring down with rain. From my car, I called reception to explain the situation, and they tried to dismiss me again. However, I was persistent, and parking was made available. Not a great way to start. We ordered room service, and the food was inedible; my children said the pizza tasted plastic, which it did. The following morning we went down to the restaurant and found a table, there was no cutlery; I had to search for it. I waited in line to order a coffee, and I asked if they made ice chocolate; the service staff snapped at me, saying if you want a chocolate drink, use the machine around the corner. I ignored the rudeness, but the food was not great (again). We had a dinner reservation at the restaurant for that evening, which I cancelled as we did not enjoy the food or how we were treated. Instead, we went to Nick's Seafood on the other side of Cockle Bay and had a wonderful time! On our day of check out, we again went to the in-house restaurant for breakfast, only because it was pre-paid with our hotel reservation, and it was the same experience as the previous day. We found the service very rude, the food was sub-standard and lacked variety. After breakfast, when we returned to our room to pack, our key would not work. I went downstairs and got it reset, but when I tried it, the door would not open. I had to go back to the reception, and they called maintenance. Turned out the digital lock battery died. The only positives were the view from our room and the space, which was fantastic! The bathroom was a letdown, as it was dated. The amenities provided by the hotel were also a letdown, i.e., the pool and gym. It was very disappointing. For the same amount of money, I could have booked a room at Four Seasons in Circular Quay; in hindsight, I wish I had. We booked at Novotel because my children wanted to see what this hotel was like. We thought we would have a great experience. Suffice it to say that we will never come here again, nor will I recommend this hotel and restaurant to my friends, family, or peers.

Dear Sonia G., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I am deeply sorry to hear about the issues you encountered during your visit. This is certainly not the experience we aim to provide, and I sincerely apologize for the inconvenience and frustration caused. Firstly, I apologize for the parking situation. The miscommunication and subsequent treatment you received were unacceptable. We will be addressing this with our team to ensure clearer communication and better service for our guests in the future. I am also very sorry to hear about your negative experience with our room service and restaurant. Your feedback regarding the quality of food and the service you received has been passed on to our food and beverage teams for review and improvement. It is disappointing to learn that our offerings did not meet your expectations and that our service fell short. The issues you faced with cutlery, the digital lock, and the overall condition of the bathroom and amenities are all areas we are addressing. We appreciate your patience and persistence in dealing with these matters, and I apologize for the inconvenience they caused. Your positive comments about the view and room space are appreciated, but I regret that these were overshadowed by the other aspects of your stay. Thank you for your feedback. If you decide to give us another chance, please contact me directly, and I will personally ensure your stay is seamless and enjoyable. Sincerely, Mattia Dolera Assistant Manager Novotel Sydney on Darling Harbour

Customer review rating 0.5/5

Lark-mieka S. Friends - Confirmed reviews ALL

We paid through booking.com We originally paid for breakfast for two however slept in & missed breakfast. We explained this to Natalia at reception at 1100hrs on the 26.06.2024, however, was curtly informed there was no refund nor could we use it to purchase morning tea at the Novotel.

Dear Lark S., Thank you for sharing your feedback. I apologize for the inconvenience you experienced regarding the breakfast situation. Unfortunately, as the breakfast was bundled with the room rate and not purchased as a separate credit, we are unable to process refunds or use it towards other meals. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future. Sincerely, Mattia Dolera Assistant Manager Novotel Sydney on Darling Harbour

Well located

Customer review rating 3.5/5

Business T. A. Business - Confirmed reviews ALL

Perfect location with easy 3 minute walk to ICC. Disappointing that I reported the desk lamp globe not working to Housekeeping on arrival in the morning, then again to the Accor Customer Service team that afternoon but two days later when I left it had still not been fixed.

Dear Michelle F., We appreciate your feedback and thank you for choosing Novotel Darling Harbour. While we are glad to hear that your stay was positive overall, we also take note of areas where we can improve. Your feedback is valuable to us, and we will use them to make necessary adjustments. We hope to have the chance to welcome you back and exceed your expectations on your next stay. sincerely, Hotel Management Novotel Sydney Darling Harbour

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Other web-users rate our hotel

  • 3,735 reviews 9/10 Location
  • 5,684 reviews 6.8/10 Room
  • 5,274 reviews 8.2/10 Service
  • 272 reviews 5/10 WiFi
  • 1,843 reviews 6.2/10 Cleanliness
  • 1,766 reviews 7.6/10 Food
  • 1,564 reviews 8.1/10 Breakfast
  • 1,120 reviews 5.6/10 Value

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