Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 9,350 reviews

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Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  9,350 reviews

TripAdvisor Rating  4.0/5  5,663 reviews

Certificate of excellence 2023

Beautiful view and well located

Customer review rating 5.0/5

Robyn Business - Confirmed reviews ALL

I loved the view of darling harbour, room was clean and bed well made. The only issue was the air conditioning was too high

Dear Robyn W., Thank you for taking the time to share your feedback on your recent stay at the Novotel Darling Harbour. We appreciate your positive comments and are pleased to hear that you had an overall satisfactory experience. We value your input and will use your feedback to further enhance our services. Thank you once again for your kind words, and we look forward to the opportunity to welcome you again and provide an even more exceptional stay. sincerely, Hotel Management Novotel Sydney Darling Harbour

Customer review rating 2.5/5

Cathryn N. Couples - Confirmed reviews ALL

No concierge parking. Massive queue for breakfast.

Dear Ms. N., Thank you for taking the time to provide us with your feedback. We apologize for the inconveniences you experienced during your stay, particularly regarding parking and breakfast. We understand your frustration with the lack of concierge parking and the associated charge. We are currently reviewing our parking options and service procedures to better accommodate our guests. Your comments about the breakfast queue are also noted, and we are working on improving our staffing and organization to ensure a smoother experience for our guests. Your feedback is crucial in helping us enhance our services, and we hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards, Novotel Sydney on Darling Harbour Management

Great stay fantastic room

Customer review rating 5.0/5

James I. Friends - Confirmed reviews ALL

The young fella at the check in desk was just fantastic and very polite. A truly great experience.

Dear James I., We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Good location

Customer review rating 3.0/5

Samatha Families - Confirmed reviews ALL

It’s a good location although found facilities poor. Tennis court had rubbish on it, the tennis balls and racquets were old and damaged (no handle/grip at all). Parking terrible- was told over the phone when booked no parking available and best to park at Wilson’s car park. Was informed it was $65. Was told the same on arrival. Cost was actually $85 and parking was available at the motel. Very disappointed.

Dear Zoe K., Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Well Located and close to transport. Clean and friendly staff.

Customer review rating 4.5/5

Ben J. Couples - Confirmed reviews ALL

We had a nice couples weekend away. The staff were friendly and helpful, the room was clean and well presented.

Dear Benjamin J., We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Novotel Sydney Darling Harbour

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Other web-users rate our hotel

  • 3,692 reviews 9/10 Location
  • 5,611 reviews 6.7/10 Room
  • 5,196 reviews 8.2/10 Service
  • 270 reviews 5/10 WiFi
  • 1,814 reviews 5.9/10 Cleanliness
  • 1,738 reviews 7.6/10 Food
  • 1,538 reviews 8/10 Breakfast
  • 1,126 reviews 5.5/10 Value

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