Novotel Sydney on Darling Harbour 4.5 stars

Customer review rating (ALL Rating) 4.3/5 10,106 reviews

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100 Murray Street, Darling Harbour, 2000 Sydney, Australia

Description

Hotel extras

  • Iconic resort located in the heart of vibrant Darling Harbour.

  • 525 stylish guest rooms and suites, contemporary spaces that exude a restful comfortable feel.

  • Spacious executive rooms and suites with impressive city skyline views.

  • Signature restaurant with floor to ceiling windows and unrivalled Darling Harbour views.

  • Superb resort facilities with fitness room, kid's club, outdoor pool and tennis court.

Our accommodation(s)

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Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street, Darling Harbour
2000 Sydney
Australia

GPS:-33.872715, 151.197555

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE TERNARY RESTAURANT

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  10,106 reviews

TripAdvisor Rating  4.0/5  5,689 reviews

Certificate of excellence 2023

Spend your money elsewhere

TripAdvisor rating 1.0/5

Vanessa B Business - TripAdvisor review

Every time there’s an issue. This time only 1-2 lifts are working out of 4. It’s taken me over 20mins to get out and now I’m late for a business meeting. First world problems - but why pay full price for a crap hotel that doesn’t have working facilities.

Well-located with beautiful view from the window.

Customer review rating 5.0/5

Chau T. Friends - Confirmed reviews ALL

We are very happy to choose this hotel. Good location, excellent customer service. We are very impressive of the receptionist about the way he served customers. Thanks

Dear Trong Minh Chau, Thank you for your fantastic review! We are delighted to hear that you had a wonderful stay with us, enjoyed our convenient location, and were impressed by the customer service from our receptionist. We truly appreciate your kind words about the team and are glad that we could contribute to making your experience special. We look forward to welcoming you back to Novotel Sydney Darling Harbour and continuing to provide you with excellent service in the future. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Great location, BUT!!!

Customer review rating 3.0/5

David S. Couples - Confirmed reviews ALL

Magnificent location but!!!!! My wife has cancer and I had planned this special trip since December 23. The location was brilliant, the staff were fabulous, the breakfasts, bar and restaurant were terrific but I was very disappointed in some matters. The travellators were working some of the time which made things difficult getting to & from ground to the first floor where reception & the restaurant were. It wouldn't have been that big an interference except the 4 lifts weren't operating at capacity with one lift out the entire time we were there. The longest wait time to get up or down got to 12 minutes for us, eventually cramming into lifts with some airline staff. This was not pleasant. The room I paid extra for with a view of the bay would have been superb except for the bloody great crane blocking out a fair portion of the scenery. There is construction taking place everywhere and we were unaware of it until the day of arrival. This should have been made apparent a long time before check in (see photo attached). The fireworks for the Fringe Festival would have been beautiful except for the CFMEU crane in the way. The Novotel Management shoujd of been transparent with this matter. The pool, just plain embarrassing for a 4.5 star hotel. The room itself was nice but you seriously need to offer two pillows high & firm and two pillows low & soft. Four besser block pillows make for a damn sore neck in the morning with no sleep. There were other things but these were the main gripes that spoilt our stay.

Dear David, Thank you for taking the time to share your detailed feedback. We’re glad to hear that you enjoyed our location, the service provided by our staff, and the dining experiences during your stay. However, we’re sincerely sorry to hear that other aspects of your visit did not meet expectations, especially considering the special nature of your trip. We apologize for the issues with the lifts and travellators, which caused inconvenience, particularly given the circumstances. We understand how frustrating the delays were, and we regret that the construction near the hotel impacted your view and your experience of the Fringe Festival fireworks. While we do our best to communicate these matters, we acknowledge that more transparency around the construction would have been helpful prior to your arrival. We also appreciate your feedback regarding the pillows and the pool, and we will look into making improvements to ensure greater comfort and satisfaction for our guests. Thank you again for sharing your thoughts, and we hope to have the opportunity to provide a more seamless and enjoyable experience in the future. Sincerely, Hotel Management Novotel Sydney Darling Harbour

Great staff, big thank you to James on check-in.

Customer review rating 5.0/5

Neil K. Couples - Confirmed reviews ALL

Check-in was a nice experience with a great guy James who took time to explain the motel and area. On checkout another helpful man showed us the easiest way too light rail with cases.

Good all over

Customer review rating 4.5/5

Jarrod Business - Confirmed reviews ALL

Good all over

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Other web-users rate our hotel

  • 3,860 reviews 9/10 Location
  • 5,899 reviews 6.5/10 Room
  • 5,484 reviews 8.1/10 Service
  • 276 reviews 5/10 WiFi
  • 1,894 reviews 6.1/10 Cleanliness
  • 1,855 reviews 7.3/10 Food
  • 1,599 reviews 8.2/10 Breakfast
  • 1,153 reviews 5.7/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.