Novotel Den Haag City Centre 4 stars

Customer review rating (ALL Rating) 4.5/5 1,677 reviews

Novotel Den Haag City Centre - Image 1
Novotel Den Haag City Centre - Image 2
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Description

Hotel extras

  • Restaurant/Brasserie Gallery61 with terrace in the historic Passage

  • Unique location in the old city center and 15 minutes from the beach

  • Rooftop fitness with a view over Het Binnenhof and The Hague

  • Private parking space based on availability, no hybrid, electric or LPG cars allowed

  • 2 children up to 16 years can stay and have breakfast* for free in our family rooms

Our accommodation(s)

Hotel location

Novotel Den Haag City Centre

Hofweg 5-7
2511 AA DEN HAAG
Netherlands

GPS:52.078383, 4.312146

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Gallery61

The chefs decorate their dishes with the finest flavours of local suppliers. And they rarely stay within the lines. At Gallery61, both the international dishes and the modern interior get an artsy twist.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,677 reviews

TripAdvisor Rating  4.0/5  977 reviews

Well located, Excellent stay

Customer review rating 5.0/5

Shalini N. Families - Confirmed reviews ALL

The location is very central, just about 10min walk from Den Haag Central station. Plenty of eateries nearby. Was very easy for us to go to attractions like Madurodam and the Louwman museum from there (car/public transport, under 30mins). The reception staff were very friendly on our arrival and made baggage storage provisions for us at no extra cost before and after our stay. There was a small play area at the lobby which was well equipped to keep our kids entertained for an hour. The room was as described, clean and cosy. Smart TV was a plus for us as not all hotels provide in our experience. Breakfast had good options. Our only regret was not staying longer!

Thank you so much for your detailed and positive review! We are thrilled to hear that you enjoyed our central location, making it easy to visit attractions like Madurodam and the Louwman Museum. It's wonderful to know that our reception staff provided friendly service and convenient baggage storage for you. We're glad the play area kept your kids entertained and that you found the room clean, cosy, and well-equipped with a Smart TV. We're also pleased that you enjoyed the breakfast options. We appreciate your kind words and hope to welcome you back for a longer stay next time! Warm regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Nothing works as planned in this hotel, which nicely borrowed customer-service to soviet era tourism industry

Customer review rating 1.5/5

Ylb Families - Confirmed reviews ALL

Reaching the hotel with a car is already a challenge in itself (construction sites and closed streets everywhere). Once we managed to reach it, the next step was to realize our car was not allowed in their car park, as EV and hybrid cars are prohibited (something we only realized when asking how we could get access to it at the reception desk...) So, they told us to go to a public underground parking located on the other side of the block (which ironically happens to be more or less where our GPS had mistakenly guided us a dozen times before, based on the street address of the hotel!) Unbelievably, the receptionist (eligible for the 2024 Award of Inefficiency) simply forgot to mention it on the phone ONE HOUR before, when we first called him, desperate to find our way to the hotel (yes, in total we spent about 1.5 hours driving around to locate the hotel). Now, the room is a piece of art as well: traces on the wall, broken hinge on a door of the wardrobe cabinet, unsealed gown and missing pair of slippers in it (likely the result of cleaning staff not even checking it between two customers...), no hand soap in the bathroom (and it remained like this during our entire stay!), pubic hair left between fitted sheet and mattress on both the main bed and the extra bed (so it was not "just" a mistake on one particular bed). It was already 2am, we had a young child, so we just took our precautions to avoid contact and did not even bother complaining with "award receptionist." The night was a terrible experience: the room's (insufficiently noise-insulated) windows overlook an interior public gallery with shops and restaurants in which noises are amplified and resonate on the ceiling. Basically, you can picture it as sleeping in an ever-overcrowded cathedral with no silence rule enforced. Every single noise takes an insane proportion and, in practice, there are hundreds of such noises every hour. Interestingly, this hotel's service level is apparently consistently delivered: next morning, when we asked if they had a more quiet room, the only response we could get is that this one was already the most quiet one! Encouraging statement for future guests. Good luck. And is it possible to get a meeting room or some quiet corner somewhere to isolate and work for a couple of hours? "Watch around you, we're full." Yes, the tone was in line with the style of the sentence: soviet-era tourism probably had more welcoming staff. Oh, and if you let the staff know about something which fell on the floor of the breakfast room, you get the privilege to be offered a mop to clean. Told you, soviet-era. Just to finish on a hopeful note: like everywhere, not everything is completely wrong. It's just a pity that a brand like Novotel is still hung on the front door, as it tarnishes the whole brand's reputation and does not match the expectations of frequent travelers used to staying in hotels of the chain (I have a very long history as a loyal customer of Accor and this bad review is an exception; I rarely report entirely bad reviews on hotels). Among the staff, we noticed that some people seemed to really care about customers and were in line with what we are used to experiencing in other Accor brands (unfortunately, we only had that experience with a few employees at breakfast and with the receptionist when checking out, so most of our meaningful interactions were catastrophic). At least, there is room for improvement... but that might require a significant effort on the part of management with better communication (especially for guests with cars), both behavioral (soft skills) and core-skills (eg. cleaning...) training for the staff, maintenance and repair work in rooms, and some structural work on the noise-insulation of rooms (especially windows!)

Thank you for taking the time to share your experience. We will also contact you personally regarding your disappointing stay. We appreciate your positive remarks on your enduring loyalty to the Accor brand. However, we are truly sorry to hear about the challenges you faced in relation to parking information and finding our hotel. We strive to ensure every aspect of our guests' experience is seamless and regret any inconvenience caused. It is very unfortunate that you did not sleep well because of noise from outside. Our city-centre location does present its unique challenges in this respect. We do provide earplugs and recommend rooms on higher floors for a more tranquil stay. Additionally, the quality of our breakfast offerings, including the selection of fresh fruits, is important to us, and we will consider your remarks for future improvements. Finally, we have noted your comments regarding the cleanliness and service you received. We will be sure to address your feedback internally as we strive to improve our facilities and service. We truly appreciate your input, which is crucial in helping us to identify areas for improvement. If you visit The Hague again we hope you will consider staying with us again in the future. Warm regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Great location and value for money

Customer review rating 4.5/5

Igor J. Families - Confirmed reviews ALL

Great location. Good staff and support. Excellent value for money. A bit dated in certain areas, but overall would return again.

Thank you for your kind words about our hotel and central location. Great that you liked our staff. Looking forward to welcome you back. Warm regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

Thank you for agreeing to let us all stay in one room. Much appreciated. We had a lovely stay

Thank you for your feedback. We are happy that you had a lovely stay. Did you enjoy exploring The Hague? We can’t wait to welcome you again. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

A stingy stain on Novotel's usual standard

Customer review rating 1.5/5

Tomas B. Business - Confirmed reviews ALL

I hadn't stayed at this Novotel for over a year, but I felt that corners were cut everywhere, under the convenient justification of "saving the environment" - which, while a noble goal in itself, should not give hoteliers carte blanche to reduce standards without reducing prices. When one pays €160+ for a room, one comes to expect certain amenities. The shower cap, the sewing kit, moisturiser, etc : these are the little niceties that are usually attached to that last star in the hotel category rating. Leaving a note saying "you can have all of the above, but you have to call us to request them" is really poor form. Again : nothing wrong with not supplying them, just lower the price so as not to set expectations too high. More shocking however was the vacant cabinet where the minibar very obviously used to be. When I called to enquire on this very visible missing amenity, I was informed that fridges are only part of their deluxe rooms or suites. For your information, I stayed at one of your competitors a few days ago and the price was the same but not only did the room come with a functioning fridge, but said fridge was also stocked with FREE drinks and snacks : now THAT leaves a good impression! But although the aesthetic shock of an empty fridge cabinet was quite bad, I think the most glaring stain on Novotel's standard (and standing) was the fact that when I asked where the take-out paper coffee cups were, I was informed they were now available for a fee of 25 cents (which I paid for and was able to enjoy my coffee on the way to the ICC as is my custom). Now this I find truly incomprehensible! That you should make people ask for paper cups would probably reduce the number of people who take them without REALLY wanting that extra coffee-on-the-go, but why charge the paltry sum of 25 cents to customers who - for many - have paid nearly 200 euros for a room and another 20 for breakfast? All this does is underline the feeling of avarice and penny-pinching, which unfortunately are already a well-known Dutch stereotype. So, in a nutshell: cut corners, remove amenities, fridges and coffee cups, sure! But this should be reflected in lower prices and a lower star category.

Thank you for sharing your detailed feedback regarding your stay. It's encouraging to know that our cleaning team contributed positively to your experience. Their dedication is something we take great pride in. However, we regret to hear that certain aspects did not meet your expectations. While we strive to maintain a balance between sustainability and comfort, we understand that the absence of certain amenities may have been inconvenient. Please be assured that our environmental efforts are genuine and aimed at providing a sustainable hospitality experience. Regarding the minibar, we've noted your preference for this and would like to confirm that our Executive rooms and suites do indeed include a stocked minibar for added convenience. We also acknowledge your comments on the queuing time and will look into streamlining our processes to ensure a more efficient service. If you visit The Hague again we hope to welcome you back for a better experience. Kind regards, Ingrid van Eijk Guest Relations Tel: +3… – M: H1…

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