Novotel Rotterdam Brainpark 4 stars

Dear Oussama, Thank you for taking the time to share your review. We are delighted that everything met your expectations during your stay with us. We hope to have the pleasure of welcoming you again. Kind regards, Romy

Dear Honey, Thank you very much for your feedback. We are very glad to know that you were pleased with your stay. We have noted your comments regarding our breakfast, and we appreciate your suggestions for improvement. Thank you once again. We hope to welcome you back to Novotel Rotterdam Brainpark for an even better stay in the future. Best regards. Romy

Dear Nils, Thank you for taking the time to review your stay. We are glad to hear that you appreciated our convenient location next to Erasmus University and the friendly and competent staff. It's also great to know that you enjoyed our breakfast offerings. We apologize if the room and gym did not meet your expectations. Our rooms are designed with a contemporary style and flexible layout to cater to various guests' needs. We understand that personal preferences may vary, and we appreciate your feedback. As for the gym, we continuously strive to improve our facilities and will take your comments into consideration for future enhancements. We hope that the other amenities and services provided during your stay made up for these aspects. It would be a pleasure to have you return in the future. Kind regards, Romy

Dear Yu H., Thank you for your feedback, We are delighted to hear that you appreciated our convenient location. It's great to know that our proximity to the city center and public transport made your stay enjoyable. We regret to learn about the issues you encountered with the bed comfort, room condition, and noise. We understand that a good night's sleep is essential, and we apologize for any inconvenience you experienced. Our team is always available to assist with any requests, such as extra pillows or room changes, to ensure a comfortable stay. We appreciate your feedback and will use it to improve our services for future guests. We look forward to welcoming you back. Best wishes, Romy

Dear Peter, Thank you for sharing your review. We regret that your stay was disturbed by the noise from the nearby work site. We understand how this can be inconvenient, and we do offer earplugs at the reception to help minimize the disturbance. We also recommend requesting a room on the front side of the hotel, which tends to be quieter, for your future stays. However, we apologize for the confusion during check-in regarding the room charges. We will address this issue with our team to ensure a smoother experience for our guests. Regarding the cups for tea and coffee, we appreciate your feedback and will consider providing larger cups in the future. We continuously strive to improve our facilities and services to meet the expectations of our valued guests. We hope you will consider staying with us again in the future. Best regards, Romy