Novotel Rotterdam Brainpark 4 stars

Customer review rating (ALL Rating) 4.2/5 1,782 reviews

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Description

Hotel extras

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

Our accommodation(s)

Hotel location

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT NJOY

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,782 reviews

TripAdvisor Rating  4.0/5  1,387 reviews

Good Stay, All services you need

Customer review rating 4.5/5

Jose A. Business - Confirmed reviews ALL

Good Service. Friendly Staff. All Services available. Clean and big rooms. Regards

Dear Jose, Thank you for such a great review. We are delighted to hear that you appreciated the cleanliness, spaciousness, and array of services at our hotel. It's gratifying to know that our efforts to maintain high standards of cleanliness and service are recognized by our guests. Your commendation of our friendly staff and the positive dining experiences at our bar are particularly appreciated. These elements are indeed pivotal to the atmosphere we strive to create at Novotel Rotterdam Brainpark. We also take great pride in our commitment to sustainable development, and it is encouraging to receive such a high rating from you in this regard. Our guest's recognition fuels our continuous effort to care for the environment while providing a comfortable and welcoming experience. We look forward to a return visit from you in the future. Best wishes, Ryan Lala, Front Office Manager

Well located

Customer review rating 3.5/5

Pereira D. S. C. Business - Confirmed reviews ALL

Well located hotel with superb parking space

Dear C., Thank you for taking the time to review your stay. We are delighted to hear that you appreciate our well-situated location and parking facilities. Our goal is to ensure our guests can enjoy the convenience and accessibility we strive to provide. We understand the importance of having personal space to store belongings, and we regret that the lack of drawers did not meet your expectations. While our room design focuses on contemporary style and flexibility, we acknowledge your preference for a more private storage solution. Additionally, we take note of your comments regarding the quality of food and beverages. Our restaurant endeavors to deliver a balance of simple, tasty, and healthy cuisine, and we are sorry to hear that on this occasion we fell short of impressing you. Your feedback on our cleanliness standards and sustainable initiatives provides us with important insights. We are constantly working on maintaining a high standard of cleanliness and our eco-friendly practices are designed to have a positive impact. We take your scores as an opportunity to evaluate and enhance these areas. We are looking forward to welcoming you again. All the best! Ryan Lala, Front Office Manager

Second fantastic stay at Novotel Brainpark

Customer review rating 5.0/5

Daniel R. Families - Confirmed reviews ALL

Stayed in room 305 from 24th May - 31st May. Excellent wheelchair space, fantastic breakfast, great breakfast staff. We will return again.

Room was nice but

Customer review rating 2.0/5

Cecilia Families - Confirmed reviews ALL

Don’t expect lost and found if you’ve left something behind, no one ever called back after we left a message, we called a couple of time as we headed to Amsterdam for just 2 days after our stay, and were leaving the country soon, staff just didn’t bother and of course we couldn’t get it back at the end.

Dear Cecilia, Thank you for taking the time to share your review. We are very sorry that you felt that our team members' interactions with you were not that expected and would like to assure you that we will be addressing this with them. If you would like to contact the hotel directly to discuss your experience we would greatly appreciate it. We hope to be able to welcome you back for an improved stay. Kind regards, Ryan Lala, Front Office Manager

Not a good experience

Customer review rating 1.5/5

Samrat K. Families - Confirmed reviews ALL

1. Issue of water clogging in wash basin 2. Drinking water was not available during checkin 3. Tissues and shower gel were missing 4. Sofa converted beds were not comfortable and sturdy 5. Only 1 Liter of drinking water provided for booking of four people

Dear Mr. Samrat, Thank you for taking the time to review your stay. We are pleased to note your willingness to recommend our establishment to friends and family, which speaks volumes of the trust you place in our service, despite the issues you encountered. We regret to hear about the inconvenience experienced with the water clogging in the wash basin and the initial unavailability of drinking water upon check-in. The wash basin stopper seemed to have been pressed. Additionally, the oversight in providing ample tissues and shower gel is not reflective of our meticulous housekeeping standards. We immediately placed a new tissue box after you mentioned it to our team. Furthermore, we empathize with your discomfort regarding the sofa bed, and we are taking your comments into consideration as we continually seek to enhance our guest accommodations. We also understand your concern about the quantity of drinking water provided for a booking of four and will review our provisions to ensure they meet our guests' needs more effectively. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Ryan Lala, Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 782 reviews 7.7/10 Location
  • 1,885 reviews 6.9/10 Room
  • 1,214 reviews 8.1/10 Service
  • 29 reviews 8.4/10 WiFi
  • 834 reviews 8.3/10 Breakfast
  • 747 reviews 6.5/10 Cleanliness
  • 389 reviews 4.1/10 Amenities
  • 44 reviews 8.2/10 Bar

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