Novotel Rotterdam Brainpark 4 stars

Customer review rating (ALL Rating) 4.4/5 1,553 reviews

Best price
guarantee
Novotel Rotterdam Brainpark - Image 1
Novotel Rotterdam Brainpark - Image 2
Novotel Rotterdam Brainpark - Image 3
Novotel Rotterdam Brainpark - Image 4
K.P. Van Der Mandelelaan 150, 3062 MB ROTTERDAM, Netherlands

Description

Hotel extras

  • All 210 hotelrooms are renovated in 2023.

  • Easily accessible by car and public transport. Just 10 minutes by metro to the city centre.

  • 2 Children up to 16 years can stay & have breakfast for free* and Cheap parking.

  • Close to Rotterdam AHOY, Maritiem Museum, Plaswijckpark and Diergaarde Blijdorp

  • Please be ware that we are a cashless hotel. We do not accept any cash payments.

Our accommodation(s)

Hotel location

Novotel Rotterdam Brainpark

K.P. Van Der Mandelelaan 150
3062 MB ROTTERDAM
Netherlands

GPS:51.915489, 4.52958

Telephone
Fax +31 10 253 2571

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RESTAURANT THE BRIDGE

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time. Take a moment to relax in the restaurant, on the sunny terrace, or even in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,553 reviews

TripAdvisor Rating  4.0/5  1,409 reviews

Customer review rating 2.5/5

Marcelo C. D. O. Families - Confirmed reviews ALL

Good experience. Just expected the receptionists to be more proactive.

Dear Marcelo C., Thank you for taking the time to share your feedback. We’re pleased your family found our accommodations suitable during your visit. That said, we sincerely apologize that our front desk service didn’t meet your expectations regarding meal arrangements. Nonetheless, we appreciate your positive remarks about your overall stay. We hope that we may have the occasion to welcome you back for an improved experience. Best regards, Twan Trapman, Front Office Supervisor

Customer review rating 5.0/5

Sondang S. Families - Confirmed reviews ALL

Seamless check in and out experience. Recommended.

Dear Sondang, Thank you for this high rating. We are especially glad you highlighted our prime location and efficient service. We hope to welcome you back for another enjoyable visit. Best wishes, Twan Trapman, Front Office Supervisor

Customer review rating 2.0/5

Antonio F. Business - Confirmed reviews ALL

The hotel was clean and the staff friendly, however there are a number of things that make this hotel not the best choice for longer stays. First, there is no refill of the water bottle in the hotel room: this makes no sense because where the room is booked 5 nights for 5 different guests, each would get a water bottle, but when one stays there for 5 nights, I get only 1 bottle for the complete stay. The gym is outdated and also lacks a water refill options: first time I have seen this in a hotel gym, regardless how bad a gym is. There are no options to grab food around the hotel, not even a supermarket. Lastly, which was an annoyance, was the entry door system which prevent people from getting inside the hotel until the primary doors were closed. This doesn't really work when you have a large group of people or happen to be walking in with different groups and you just want to get inside. This happened a couple of times, and even though the staff inside and at the reception saw people trying to get it, there was no attempt to open the door, which I know there is a button at the reception to allow this. The explanation I got was to prevent the cold from coming in, well, I am not sure this actually helps, when there are 2 sets of door anyways. I wouldn't recommend this hotel.

Dear Antonio, Thank you for taking the time to share your feedback. We sincerely apologize that your experience fell short in some areas. We take note of your comments about amenities and services, and we regret any inconvenience caused. Our team is always available to address concerns during stays to find immediate solutions. Since our water is drinking quality we provide a complimentary bottle on the first day to ensure our guest can stay hydrated upon arrival. Our location is situated in a business area, however there is a supermarket about 5 minutes away on the campus grounds. To maintain a comfortable climate in our lobby we have adopted the interlocking doors in the colder periods, however we have struggled how to switch this function off when a whole group of people flock simultaneous in the corridor. We sincerely apologize for the frustration and delay this system caused during busy periods . We are planning to refurbish our Gym and hope this will be realized soon. We also regret that you did not find our WiFi connectivity very suitable. We do hope that you might consider visiting us again in the future. Kind regards, Ryan Lala, Front Office Manager

Customer review rating 4.5/5

Andy O. Families - Confirmed reviews ALL

We loved the room and service. Breakfast was good but could be improved by improving the cheese, fruit and vegetable options.

Dear Andy, Thank you for your positive feedback. It’s wonderful to hear you enjoyed key aspects of your stay with us. Our staff works hard to create welcoming environments in all guest rooms while delivering efficient service. We’re glad these efforts contributed to your positive experience. That said, we note your observations about certain breakfast elements and will share this feedback with our culinary team. We hope to welcome you back in the future. Best regards, Twan Trapman, Front Office Supervisor

Customer review rating 4.5/5

Lacia M. A. Business - Confirmed reviews ALL

Friendly staff, easy check in/check out

Dear A., Thank you for taking the time to review your stay. We’re pleased you experienced our signature hospitality. Our team works hard to make procedures seamless for guests. We’ve noted your breakfast comment and will review options for group stays. All of the team do hope that we have the pleasure of welcoming you back. Best regards, Twan Trapman, Front Office Supervisor

In partnership with TripAdvisor

Other web-users rate our hotel

  • 867 reviews 8.1/10 Location
  • 1,756 reviews 7.3/10 Room
  • 1,128 reviews 8.4/10 Service
  • 22 reviews 8.9/10 WiFi
  • 851 reviews 8.1/10 Breakfast
  • 669 reviews 7.8/10 Cleanliness
  • 309 reviews 8.8/10 Vibe
  • 32 reviews 2/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in Rotterdam

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.