Novotel Birmingham Centre Hotel 4 stars

Name: Novotel Birmingham Centre
Address: BIRMINGHAM, B1 2HT, UNITED KINGDOM
Telephone: (+44)121/6199002
Rating: 4.1

4.1/5

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Novotel Birmingham Centre Hotel

Hotel that makes every moment matter

Set in the heart of Birmingham city centre, this modern 4-star Novotel Birmingham Centre hotel is ideal for guests wanting to blend style with convenience. Situated on the renowned Broad Street, the Bullring Shopping Centre is just a 20-minute walk away, while those looking further afield will find solace in the tranquil settings of Winterbourne House and Garden. Back at the hotel, guests can enjoy the comforts of home with spacious rooms and the onsite gym.

The hotel is complemented by the on-site Elements Restaurant, where guests can enjoy an internationally crafted menu featuring some of your favourites. After lunch, head to the bar and sample one of the many cocktails lovingly prepared by staff. Whether visiting on business or leisure, guests can enjoy the best of both worlds as the hotel features a fitness centre and eight meetings rooms capable of accommodating 300 guests.

Hotel extras

On-site leisure facilities, including children playing corner and a fiteness room.
9 dedicated meeting rooms accommodating up to 300 guests
Central location, with plenty of nearby transport links
Elements Restaurant offers a choice of international cuisine
Within 800-metres of Birmingham New Street station and 7 min. walk to Barclays arena

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in your room
- WIFI access
Parking
- Private indoor parking (Paying)Chargeable upon exit
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair access
- Reduced mobility facilities
Pets allowedPaying
100% non-smoking hotel
Manual temperature control
Languages spoken at the hotel
- English
- French
- Polish
Reception open 24 hours a day
LATE CHECK-OUT UP TO 5PMPaying
Electric car recharging units
Laundry
- Dry cleaning / Ironing
- Overnight shoe shine
- Shoe shine machine
Hairdressing salon
Porter

Breakfast
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 hours
- Opening hours : Week-end 24 hours

Fitness centre

8 meeting room(s)
Copy/print service available

In response to the COVID-19 pandemic and government guidelines we have taken the difficult decision to close the hotel. Our thoughts remain with everyone impacted across the world and we look forward to welcoming guests and visitors back soon.

Hotel location

Novotel Birmingham Centre

70 Broad street
B1 2HT
birmingham
united kingdom

Tel: +441216199002

Fax: (+44)121/6439786

Contact email

Check-in from 14h00

Check out up to 12h00

BIRMINGHAM CENTRE : BIRMINGHAM DIGBETH COACH ST
BIRMINGHAM BROAD STREET : A45>A34

By plane
BIRMINGHAM INTL At 18.02km / 11.2 miles
By plane
EAST MIDLANDS At 160km / 100 miles
By car
JUNCTION 6 OF M6 At 1.61km / 1 miles
By train
BIRMINGHAM INT At 20.11km / 12.5 miles
By train
BT At 0.2km / 0.12 miles
By train
NEW STREET STATION At 3km / 1.86 miles
By train
SNOW HILL At 0.8km / 0.5 miles

GPS :52.476406, -1.912898

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Rooms (3)

Standard room double bed with convertible sofa

Max. number of persons: 4
Area: From 0m²

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Executive Room Queen Bed

Max. number of persons: 3

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Superior room queen bed=+ convertible sofa

Max. number of persons: 3

Wireless internet in your room
High speed internet
Coffee/tea making facilities
Satellite/cable colour TV
Direct dial telephone

Our restaurants and bars

RESTAURANT

Type of cuisine: International

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Dinner

18:00 - 22:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

BAR

Photo non contractuelle / Strictly non binding

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evening's entertainment or relax and unwind.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 8
Maximum size: 243 m²
Maximum capacity: 300 people
Maximum banquet capacity: 180 people

Find out more

Good service

Anonymous Families - 18/03/2020 Confirmed reviews ALL

Good stay with prompt action to sort small problem.

Thank you for taking the time to comment on your recent stay with us. It was great to read that you enjoyed your stay and I am pleased that the team were able to quickly assist you with your room. We do hope to be welcoming you back to the hotel soon. Best wishes, Lisa Hawkins, Guest Services Manager.

friendly and professional

Anonymous Business - 17/03/2020 Confirmed reviews ALL

overnight stay following conference

Thank you for taking the time to share your review. We were delighted to read that you enjoyed your overall experience at the hotel and will be sure to share your feedback with the team. Hopefully we will have the pleasure in welcoming you back soon. Kind regards, Lisa Hawkins, Guest Services Manager.

Road works and constant drilling

EggsBenedict62 14/03/2020 TripAdvisor review

Getting to the hotel by car was a nightmare as large parts of Broad Street are closed with roadworks to install a new tram system. While this isn’t the fault of the hotel it would have been helpful if an email with clear directions had been sent out after booking as the diversion signs are useless. When w3 arrived at the hotel there was a sign in reception warning guests that new TVs were being installed and that there may be occasional drilling noises between 9.00 and 17.00. The drilling was constant and was accompanied by loud hammering noises (presumably when rawlplugs were being hammered into the newly drilled walls. The drilling was still going on at 17.30 when we left our room. If we had known in advance that significant work was going on in the hotel we would probably have booked somewhere different.

Thank you for taking the time to share your experience at the Novotel. I can assure you that we take our guest's comments very seriously as we strive to continuously improve the service of the hotel. Please accept my apologies for the noise due to the maintenance works being carried out in the hotel which will end by 26th March. However, I will address your comments with the relevant departments and can assure you that constructive action will be taken to minimise the noise and that it finishes at 17:00 sharply. Moreover, I would suggest to always check road works on your route and local travel restrictions before starting your journey. Once again please accept my sincere apology and I do hope we have the opportunity to better serve you on your return to Birmingham. Kind regards,

Well located Hotel, Rooms need a revamp

Scott M. Business - 13/03/2020 Confirmed reviews ALL

Great welcome in to the hotel, clean and modern. My room was rather dated and could of done with some TLC, carpets up in the corners and walls could do with some freshening up. Simply cosmetic work that could upgrade, staff were excellent and location perfect for commuting.

Thank you for your review. We are very pleased to read your comments with regards to the location of the hotel and excellent staff. Thank you also for the feedback with regards to the room. We look forward to welcoming you back in the future, kind regards, Lisa Hawkins, Guest Services Manager.

Drilling from 9am-5pm

Lisa Business - 12/03/2020 Confirmed reviews ALL

Unfortunately this was not a good stay, I wasn’t informed until my arrival that new TV’s were being installed and that drilling would take place from 9am-5pm each day. Had I known this I would have stayed somewhere else as I got no work done and couldn’t even rest after a long journey due to the noise. I was very unhappy that no compensation was offered for the discruption and I paid full price for a disrupted stay I would have avoided if I’d known.

Thank you for taking the time to tell us about your experience at the Novotel Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to prevent future occurrence. Can you kindly contact me on h1… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arif Khan - Front Office Manager

Great location, clean and welcoming

Sally S. Families - 10/03/2020 Confirmed reviews ALL

Very good one night stay with my daughters to attend a concert . Excellent location and surrounding amenities .

We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. I am delighted to know that you made the most of the area and the location of the hotel and my team made your stay enjoyable. Thank you again for sharing your experience. Please do visit us again soon as we are installing new 49 Inch televisions in all our bedrooms! Sincerely, Arif Khan - Front Office Manager

Fine

Anonymous Business - 10/03/2020 Confirmed reviews ALL

It was okay. The room was very std but warm. You asked if I wanted anything extra for my booking and I requested an extra blanket which I didn’t get. Fortunately I carry around my own little extra. The room temp was also reasonable.

Thank you for taking the time to tell us about your experience at the Novotel Birmingham Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured, I have noted your comment about the room cleanliness and we are taking the appropriate measures to address the issues mentioned to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future and I will personally look after your stay. Sincerely, Arif Khan - Front Office Manager

Duncan Business - 10/03/2020 Confirmed reviews ALL

Good Breakfast, helpful staff, slightly dated room decor, but the major plus of this over other hotels is that it has two doors between the corridor and the bedroom, meaning your sleep is not disturbed by noisy guests or lifts.

We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. I am delighted to know that my team made your stay memorable and you enjoyed the breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, your comments about the bedrooms will be forwarded to our senior management. Please do visit us again soon as we are installing new 49 Inch televisions in all our bedrooms by the end of next week. Sincerely, Arif Khan - Front Office Manager

Mike H. Business - 09/03/2020 Confirmed reviews ALL

reception and rooms fine and location is good. Gym also OK. Bar / dining staff in eve a bit poor. Very slow at serving. Miss new people arriving. Never pop over and offer another drink which would double sales.

Thank you for taking the time to comment on your recent stay with us. I can assure you that we take our guest's comments very seriously as we strive to continuously improve the service of the hotel. I will address your comments with the Food & Beverage Manager and can assure you that constructive action will be taken. I do hope we have the opportunity to better serve you in the future. Kind regards, Lisa Hawkins, Guest Services Manager.

Miss C. B. Friends - 09/03/2020 Confirmed reviews ALL

1st time stating here decided on this hotel as needed parking which needs to be made clearer about charges etc we had to ring hotel to ask where to park and what to do

Thank you for sharing your experience. We are delighted you enjoyed your birthday cake and card and hope you had a good celebration. I will be sure that your feedback is communicated with the team and we have noted your comments with regards to the parking for review. We look forward to welcoming you back again in the future, kind regards, Lisa Hawkins, Guest Services Manager.

A real surprise!

Joanna Business - 09/03/2020 Confirmed reviews ALL

Never stayed at a Novotel before. I was delivering a workshop there for two days so thought I'd stay and check it out. A great hotel, great and attentive staff. Beautiful healthy food options and a Starbucks :) My room was lovely (apart from a whiffy shower curtain). I asked for a quiet room owing to the roadworks nearby and never heard a thing. Booked again for May and June as delivering again!

Thank you for taking the time to share your feedback regarding your recent visit. We are delighted to read that you enjoyed your experience at that your event went well, I will be sure to share youtr feedback with the team. We look forward to welcoming you back in May, best wishes, Lisa Hawkins, Guest Services Manager.

Clogged shower

C. O. Business - 09/03/2020 Confirmed reviews ALL

Room was clean but hallways and layout was dated. The water level in the shower rose when trying to adjust the water temperature, and took some time to drain. When showering, the water once again rose to beyond my ankles. This was very uncomfortable for me and I had to wash my feet in the sink after.

Thank you for taking the time to share your review. Feedback is extremely important to the hotel as through it we can ensure we are delivering the level of service our guests expect. Please be rest assured that i have shared your feedback with regards to the drainage in the bathroom with our Maintenance Managerto further look into and action. I do hope we have the opportunity to better serve you should your travels bring you back to Birmingham. Best wishes, Lisa Hawkins, Guest Services Manager.

one of the worse novotel that i have stayed in.

Hayley Couples - 09/03/2020 Confirmed reviews ALL

must have very thin windows as even though on the 6th floor and facing away from the road we could here everything all night. on arrival there we pubic hairs on the bathroom and toilet floor. Towels were very old and small. the only good thing about this stay was the breakfast was lovely.

Thank you for taking the time to share your recent experience at the hotel. I can assure you that we take our guests' comments very seriously as we strive to continuously improve service at the hotel. Please accept my apologies that on this occasion your experience was not to the standard we aim to deliver. I will address your comments with the department heads and can assure you constructive action will be taken. Once again please accept my sincere apology and I do hope we have the opportunity to better serve you if your travels bring you back to Birmingham. Kind regards, Lisa Hawkins, Guest Services Manager.

Shopping trip

Richard Couples - 08/03/2020 Confirmed reviews ALL

Excellent customer service

Thank you for your review. We are delighted you had a great stay and made the most of your visit to the hotel and Birmingham. we are also very please dyou found the customer service excellent. We look forward to welcoming you back in the near future, kind regards, Lisa Hawkins, Guest Services Manager

Great location.

Glynis Couples - 04/03/2020 Confirmed reviews ALL

Efficient and speedy check in.

We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback and we hope to see you again soon! Sincerely, Arif Khan - Front Office Manager

Dated but good hotel - noisy area

Anonymous Solo - 04/03/2020 Confirmed reviews ALL

The staff were wonderful, but the hotel is dated and should be avoided at weekends

Thank you for taking the time to tell us about your experience at the Novotel Birmingham Centre. I am delighted to know that my team made your stay enjoyable. However, I apologise and have noted your feedback regarding outside noise and the separate toilet and will be forwarded to our senior management. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arif Khan - Front Office Manager

Not the best Novotel

exiledmackem 04/03/2020 TripAdvisor review

We have stayed in 3 Novotels in six weeks, this one came 3rd! Poorly staffed, although the staff were extremely pleasant, there just wasn't enough to deal with the crowds. Apparently, they were not aware of a concert that was in the major venue 10 minutes walk from the hotel! Not the greatest breakfast either, there wasn't much fresh fruit, the serving area was small and cramped and only one drinks machine. We had an Executive Room which needed updating. The bathroom was lovely but the separate toilet was scary! It was like sitting in a prison toilet! The hotel was brilliantly situated. For that reason, I would probably stay again if visiting Birmingham.

Thank you for the feedback. I am delighted that my team made your stay enjoyable. However, I have noted your comment about the staffing level and communication about the concert and will rectify straight away. Your comments about the breakfast and separate toilet will be forwarded to our concerned department to take further action and improve the quality levels. I am glad you made the most of the location and the area around the hotel. We hope to welcome you back in Novotel soon.

Great location - lovely room

Mike Couples - 03/03/2020 Confirmed reviews ALL

Enjoyed our stay - hotel in great position for shops bars restaurants - room super - hotel staff polite and helpful - a little expensive though

We very much appreciate your comments regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted to know that you made the most of the area and location of the hotel and enjoyed the breakfast and I am sure you tried our new pancake machine! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Arif Khan - Front Office Manager

Great welcome and value for money

Miriam H. Couples - 03/03/2020 Confirmed reviews ALL

We were welcomed as soon as we went through the door. The receptionist gave us all the information that we needed for our stay and made us feel that we were valued guests. Our room was clean and comfortable. The breakfast was plentiful and there was plenty of choice. All of the staff that we encountered during our stay were pleasant, polite and helpful. We will be staying here again when we are next in Birmingham.

Thank you for taking the time to share your review. I am delighted that you enjoyed the breakfast and my team made your overall stay enjoyable. Your feedback is extremely important to us as through it we can ensure we are delivering the level of service and product our guests expect. I will be sharing your comments with the rest of team. Kind regard, Arif Khan, Front Office Manager.

Great Location to stay for Birmingham Arena

Gordon H. Couples - 03/03/2020 Confirmed reviews ALL

Great check in service a little disappointed hot drinks were not available on the evening because the machine was turned off.

Thank you for your feedback regarding your stay at the Novotel Birmingham Centre. It is always a pleasure to receive constructive feedback. I am delighted you made the most of the location of the hotel and my team made your stay enjoyable. However, your comments about the lack of availability for hot drinks will be raised with our concerned department and will rectify straight away. Thank you again for sharing your experience and we hope to see you back in Novotel soon! Kind regards, Arif Khan - Front Office Manager

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