Novotel Birmingham Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,368 reviews

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Hotel extras

  • On-site leisure facilities, including children playing corner and a fiteness room.

  • 10 dedicated meeting rooms accommodating up to 300 guests

  • Central location, with plenty of nearby transport links and new Metro Tram Line.

  • Gourmet Bar offers a choice of international cuisine

  • Within 800-metres of Birmingham New Street station and 7 min. walk to Arena, 3 min to ICC

Our accommodation(s)

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Hotel location

Novotel Birmingham Centre

70 Broad street
United Kingdom

GPS:52.476406, -1.912898

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Gourmet Bar Birmingham

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,368 reviews

TripAdvisor Rating  4.0/5  2,290 reviews

Certificate of excellence 2024


TripAdvisor rating 3.0/5

223lexiew Couples - TripAdvisor review

Disappointing, and probably not worth the money we paid. The location is perfect for the Utilita Arena - less than a 10 minute walk. Outside is a very loud area of a weekend but luckily the windows do a good job of keeping the sound out. The lobby area was lovely as were the reception staff - this raised our expectations! The room was very dingy. There is no proper lighting, just lamps on the wall, the carpet was stained and so filthy, and the toilet was in a separate room which was in desperate need of TLC. Not to mention for the price we paid, I’d expect some decent toilet roll! The shower room was clean at least. The mattress was rock solid and pillows uncomfortable. When the room was quiet at night, we could hear talking next door, and our room was directly opposite the lifts so constantly had people talking and doors slamming to the stairs case! The restaurant saved the hotel. Dinner in the evening was fairly priced and nice food, and breakfast (cheaper when you book in), was lovely with a good selection of cold and hot food. Unfortunately, I feel we could have enjoyed a Premier Inn more, for half the price, and for £150 a night I don’t think we had value for money, and probably won’t be returning.


TripAdvisor rating 2.0/5

ScrambledMeg TripAdvisor review

2.5 stars, with the extra .5 purely for location. We went for one night to go to a gig at the utilita arena. The area it about a 7 minute walk away, there's a sainsbury's next door and a weatherspoons opposite..what more could a cliche English person need 😂 Anyway, you can see the most effort was put into the lobby, as it was lovely looking, and raised my expectations for the room. When we got to the room...well, it's certainly not 5 stars. The only good parts was that it was an okay size room and it has a mini fridge. But apart from that...the bed was quite solid, which some people may like. The pillows were really uncomfortable. The toilet was in a separate cupboard to the bathroom which was weird and it looked old and in need of some tlc. The lighting was awful and yellowy, so good luck if you're putting make up on. It was also SO HOT. There wasn't any air con. There was some sort of ancient dial thermostat as there's meant to be an air cooling system, but it didn't work. The shower was pathetic. And the bath was dirty. The walls are paper thin. We heard multiple themselves in rooms in a room next to us and one down the hall. Also, check out is at 12, but don't think you're getting a lie in, because the cleaners start banging up and down the corridors at 8am with a blaring radio. The breakfast was alright. Not worth £13 each which we paid when we checked in, but the hot food was good. The fruit selection was limited and the pastries even more so. We didn't use the gym so can't comment on that. We picked this hotel because it has a bath in every room. Absolutely not worth £160 for one night not including breakfast. Would I stay here again? If I was going to the arena again and there was nothing else better in the area, maybe as it wasn't completely awful, but I wouldn't be in a rush to return.

Good location

Customer review rating 5.0/5

Tracey Solo - Confirmed reviews ALL

Within walking distance of trains, area felt safe, comfortable room, pleasant breakfast with good range of food to appeal to all appetites.

Dear D., Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed our convenient location, found the area safe, and were comfortable in your room. It's wonderful to know that you had a pleasant breakfast with a good range of food options. Your kind words are much appreciated, and we hope to welcome you back for another enjoyable stay soon. Best regards, George Fratiloiu Front Office Manager

Great breakfast comfy bed

Customer review rating 4.0/5

Lyndsey Business - Confirmed reviews ALL

Al fantastic apart from room service. Nobody answered WhatsApp for 30 minutes and the food was cold when it arrived. Other than that, great. I’ll stay again but won’t order room service again

Dear L., Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our great breakfast and comfy bed. However, we apologize for the inconvenience you experienced with our room service. It's disappointing to learn that your WhatsApp message went unanswered for 30 minutes and that your food arrived cold. Your feedback is invaluable, and we will address these issues to improve our room service for future guests. We appreciate your understanding and are pleased to know that you would consider staying with us again. We look forward to welcoming you back soon and providing you with a better room service experience. Best regards, George Fratiloiu Front Office Manager

Perfect hotel

TripAdvisor rating 5.0/5

Departure597238 TripAdvisor review

Amazing stay, the staff were beyond attentive, each and every one of them. The food during our stay was outstanding and would recommend to any one. The room was spotless and just want I needed. Thank you to the team for a brilliant stay. Will be back again soon!

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Other web-users rate our hotel

  • 1,127 reviews 8.7/10 Location
  • 1,612 reviews 6.2/10 Room
  • 1,571 reviews 9.1/10 Service
  • 13 reviews 8.5/10 WiFi
  • 651 reviews 6.5/10 Cleanliness
  • 572 reviews 8.6/10 Breakfast
  • 473 reviews 6/10 Vibe
  • 307 reviews 5.3/10 Value

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