Le Louise Hotel Brussels - MGallery 5 stars

Customer review rating (ALL Rating) 4.7/5 2,916 reviews

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Description

Hotel extras

  • Walking distance to Brussels Historic City Centre & European District.

  • Close proximity to high-end dining and shopping experiences.

  • Restaurant Maison Louise - Kitchen. Bar. Garden

  • Fully equipped meeting room facilities and fitness area.

  • Unwind in Le Louise Hotel Brussels's garden, It is the perfect place to relax

Our accommodation(s)

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Hotel location

Le Louise Hotel Brussels - MGallery

40 Avenue de la Toison d Or
1050 BRUSSELS
Belgium

GPS:50.8361100735311, 4.357081579210728

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

MAISON LOUISE KITCHEN BAR GARDEN

Maison Louise is a high flying restaurant located on the first floor of the hotel. It spans the entire width of the facade, with a number of alcoves overlooking the avenue. The whole restaurant is elegantly furnished in a resolutely contemporary style.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,916 reviews

TripAdvisor Rating  4.5/5  177 reviews

Certificate of excellence 2024

Well located, friendly and helpful team

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Everyone was welcoming. Benjamin was polite? Friendly and helpful in all interactions. The services are good, the room was cleaned and the hotel is in an excellent location.

Dear Erica Q., We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery. We're delighted to hear that you had a positive experience at our hotel. It's great to know that our location, services, and team met your expectations. Benjamin, along with the rest of our staff, always strives to provide friendly and helpful service, and we're glad you found him polite and accommodating. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Marie-Charlotte.D Marketing Department

The bed and bedding--OH MY--a slice of heaven

Customer review rating 5.0/5

Hcb Solo - Confirmed reviews ALL

One of THE best bed, bedding, and pillow---they all felt divine! I highly recommend this hotel for an excellent sleep.

Dear Heidi B., We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery. We're thrilled to hear that you found our bed, bedding, and pillows to be a "slice of heaven." Providing our guests with a comfortable and restful night's sleep is one of our priorities, and we're delighted that we succeeded in exceeding your expectations in this regard. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marie-Charlotte.D Marketing Department

Generally nice despite some front desk staff being unpleasant

TripAdvisor rating 4.0/5

Lisahill555 TripAdvisor review

Le Louise is a nice hotel, located downtown near luxury shops and walking distance to restaurants and attractions. However, my stay at Le Louise was marked by a few issues which were only solved once the Manager, Mr. Mariano Van Cleve, kindly stepped in. At check-in, the staff (the pony-tailed man) was curt and unwelcoming, not to mention inaccurate, when I asked about the room specifications I had mentioned in my booking. When I made my booking, I had booked two rooms with 2 single beds each and had asked for the rooms to be adjoining. Rather than clarifying that adjoining rooms are not guaranteed and are subject to availability, he inaccurately told me that I had never requested this and thus would not be getting this. I later realized that my room had 1 double bed rather than 2 single beds as I had booked. This was somewhat annoying, but they were quick to move us to another room which was appreciated. Shortly thereafter, it became clear that the air-conditioning was not working. When I phoned down to reception about this issue, the lady handling the matter was unhelpful to say the least. She was misleading about the extent of the issue, unhelpful in providing any workable solutions (essentially providing an ultimatum) and generally unpleasant. I accepted that the AC was a hotel technical issue out of their control and that switching rooms again was inevitable, however she was unwilling to provide late checkout as we had asked. When the hotel manager came to speak with us, he was kind and more than understanding, immediately granted our late check-out request and provided unexpected goodies in our room. He was pleasant and professional and made our stay enjoyable. Every time we saw him he was very pleasant and his professionalism and warm approach was visible in his dealings with other hotel guests. Overall, we had a good experience despite some of the front desk staff being unfriendly and seemingly misinformed. The breakfast staff were pleasant, and the breakfast buffet was generally good. Unfortunately, after checking out, the initial check-in receptionist (the man with the ponytail) seemed to be gossiping about my family to another staff member.

The best hotel in brussels

TripAdvisor rating 5.0/5

Patrick C TripAdvisor review

I love staying at this hotel! It's perfectly located near public transportation, making it easy to explore Brussels. The staff is incredibly friendly, and I appreciated the helpful recommendations from the reception team on what to visit in the city. Sleeping in the bed felt like floating on a cloud, and the DELICIOUS buffet breakfast in the morning is top-notch with high-quality products. We were fortunate to have great weather and enjoyed the most wonderful cocktail I’ve ever tasted in their garden. I highly recommend this hotel for your next trip to Brussels!

Dear patchobeauce, We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery. It is always a pleasure to receive positive feedback. We are delighted to hear that you enjoyed our convenient location, friendly staff, and the recommendations from our reception team. Your kind words about our comfortable beds and delicious buffet breakfast are greatly appreciated. We are also glad that you had the chance to enjoy the beautiful weather and our delightful cocktails in the garden. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Salomé.C Ecommerce Marketing Manager

Best place to stay at in Brussels!

Customer review rating 5.0/5

Ylb Families - Confirmed reviews ALL

I've been staying on a regular basis at Le Louise for about two years and it's always a pleasure spending time in this wonderful environment at the heart of Brussels, close to the Palais de Justice and plenty of tourist attractions. Perfect whether it is for business or leisure, as a solo, couple, or family. Comfortable amenities recently refurbished with all features expected from a good 5-star hotel; tasty breakfast with a generous buffet and a lovely staff; amazing customer-oriented staff everywhere, from reception to cleaning; and the restaurant in the garden (if weather allows) is a gem (food, decor, and service: all perfect!) Side note: I've seen the hotel improving continuously over the last couple of years. Even though they always offered excellent quality for price, in the beginning they were still recovering from the pandemic while refurbishing rooms, which may not have always been up to the level of expectations for a 5-star. Now, they are a full-service high-quality 5-star hotel: if you experienced the hotel a while ago, try it again. You won't regret it!

Dear Yoann L., We very much appreciate your comments regarding your stay at the Le Louise Hotel Brussels - MGallery. We're thrilled to hear that Le Louise has become your preferred place to stay in Brussels over the past two years. It's truly heartwarming to know that you consistently enjoy the wonderful environment and convenient location close to key attractions. We're delighted that our recently refurbished amenities, including our comfortable rooms and tasty breakfast buffet, have met your expectations for a 5-star experience. Your kind words about our dedicated staff, from reception to housekeeping, mean the world to us. We're especially glad that you enjoyed the restaurant in our garden – it's indeed a hidden gem. Your feedback about our continuous improvement efforts is greatly appreciated. We're committed to providing nothing but the best service and facilities to our guests, and we're glad that you've noticed the positive changes. It's an honor to have you as a valued ALL member, and we're thrilled to hear that your 4-year-old son enjoyed his stay as well. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Marie-Charlotte.D Marketing Department

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Other web-users rate our hotel

  • 765 reviews 9.6/10 Location
  • 1,223 reviews 8.8/10 Room
  • 1,626 reviews 9.3/10 Service
  • 15 reviews 8.1/10 WiFi
  • 653 reviews 9/10 Breakfast
  • 607 reviews 8/10 Comfort
  • 327 reviews 8.4/10 Cleanliness
  • 153 reviews 7.3/10 Bar

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