Novotel Porto Gaia 4 stars

Customer review rating (ALL Rating) 4.4/5 958 reviews

Rua Martir São Sebastião, Afurada, 4400-499 VILA NOVA DE GAIA, Portugal

Hotel extras

  • Close to the Port Wine Cellars and the Serralves Foundation

  • Close to many wine cellars and Arrábida Shopping

  • Children's play area, gardens, outdoor pool and terrace

  • 5 meeting rooms equipped for a capacity of 200 people

  • In summer there are barbecues on the terrace

ALLSAFE approved hotel

Our accommodation(s)

Rooms at Novotel Porto Gaia have a neutral and simple but very modern décor. Spacious and well equipped with minibar, private bathroom, desk, sofa. Connect to the world! All rooms have free WIFI, LCD TV.

Hotel location

Novotel Porto Gaia

Rua Martir São Sebastião, Afurada
4400-499 VILA NOVA DE GAIA
Portugal

GPS:41.144019, -8.640998

Telephone +351 22 772 8700

Fax +351 22 772 8701

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

STREET FOOD TERRACE

The hotel restaurant "Street Food Terrace" serves modern cuisine with regional snacks and appetizers. In summer, don't miss the barbecues on the terrace by the pool!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  958 reviews

TripAdvisor Rating  4.0/5  1,349 reviews

Bad experiente

Customer review rating 1.0/5

Maria C. Families - Confirmed reviews ALL

Matress was old and we could feel the wires/springs, TV did not work, Blue blanket was old and not warm enough. We could not sleep all night. In the Morning we went to take a shower to find out after having wet hair that there was no shampoo in the reservoir. Worse stay ever at Accord hotels :(

Dear CRISTINA MARIA R., Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

It was very nice!

Customer review rating 4.0/5

Ana S. Business - Confirmed reviews ALL

Pleasant staff, nice clean rooms, perfect bathroom! The access to the hotel is really complicated! Breakfast itself it’s pretty expensive!

Dear ANA S., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Great service

Customer review rating 5.0/5

Frederico R. A. Families - Confirmed reviews ALL

Helpful and polite staff, we received an upgrade to the room, excellent breakfast

Dear FREDERICO A., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

Good stay

Customer review rating 4.0/5

Eddy Solo - Confirmed reviews ALL

It was fine. I had stayed before. I knew what to expect, a peaceful room with a view to the sea. That's why I went. The bar area used to be a LOT better when it was more enclosed and did not have the big screen but only had a lelevision. It used to be a separate area where you could relax from the busy areas of the foyer and the dining area. The newspapers there used to enhance its quality. The foyer area too used to be much better when it was an open circle, as well designed, and not full of couches and stuff which nobody uses.

Dear EDWIN C., We very much appreciate your comments regarding your stay at the Novotel Porto Gaia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pedro Gageiro General Manager

The hotel is fine, but the Location ...

Customer review rating 3.0/5

Horacio Families - Confirmed reviews ALL

The hotel has a little vintage vibe. but modernized. The hotel is fine. However, the Location is quite odd. The hotel is at the center of a highway crossroads. You can only access it with your car and to drive through you have to master the eight ways to enter the crossroad and different directions. For instance, there is a shopping mall at 200mts, but you can only get there with your car and pass four highway exits.

Dear Horacio, Thank you for taking the time to tell us about your experience at the Novotel Porto Gaia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pedro Gageiro General Manager

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Other web-users rate our hotel

  • 294 reviews 7.8/10 Location
  • 518 reviews 5.9/10 Room
  • 593 reviews 8.7/10 Service
  • 5 reviews 5/10 WiFi
  • 358 reviews 8.8/10 Breakfast
  • 296 reviews 4.7/10 Comfort
  • 187 reviews 7.6/10 Cleanliness
  • 147 reviews 3.8/10 Vibe

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