Novotel Frankfurt City 4 étoiles

Note Avis clients (Note ALL) 4.5/5 1 578 avis

Meilleur prix
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Novotel Frankfurt City - Image 1
Novotel Frankfurt City - Image 2
Novotel Frankfurt City - Image 3
Novotel Frankfurt City - Image 4
Lise-Meitner-Strasse 2, 60486 FRANKFURT AM MAIN, Allemagne

Description

Les plus de l'hôtel

  • Emplacement idéal à proximité du salon de Francfort et de la gare principale

  • Grandes chambres avec lit Novotel Live'N'Dream, téléviseur 55 pouces et WIFI

  • Salon, bar et restaurant NOVO² : communication et détente dans une atmosphère de salon

  • Adapté aux familles : Espace enfants, chambre Famille et bien plus encore

  • Salles de réunion pouvant accueillir jusqu'à 250 personnes

Nos hébergements

Réserver cet hôtel
Chambre 1
Voir les disponibilités

Chambre

Chambre Supérieure avec lit double et canapé

Photo sur - Chambre Supérieure avec lit double et canapé

Nos chambres Supérieures offrent trois en-cas gratuits par nuit dans notre boutique Novotel, service d'étage offert, peignoir, produits de toilette, lit Queen size (160x200cm), canapé, WIFI, TV câblée, café et thé dans la chambre, coffre et climatisation.

  • Vues :

    Vue sur cour

Nombre maximal de personnes
4
Superficie
À partir de 25 m² / 269 sq ft

Literie

Lit(s) double(s) x1

Lit supplémentaire pour enfant en chambre sur demande

Lit bébé sur demande

Restauration

Installations de restauration

  • Plateau thé/café
  • Bouilloire
  • Mini-réfrigérateur

Salle de bain

Equipements de salle de bain

  • Pomme de douche flexible
  • Sèche-cheveux dans la salle de bain
  • Miroir de maquillage/miroir à main
  • Miroir
  • Sèche-serviette
  • Adaptateur universel pour rasoir

Médias et technologie

Eléments complémentaires

  • Radio

Equipements Internet

  • Internet sans fil en chambre

Equipements de téléphonie

  • Téléphone direct
  • Accès gratuit avec carte téléphonique

Equipements TV

  • Télévision couleur satellite/câble
  • Écran 55"/140 cm
  • Écran plat

Services et Equipements

Accessibilité et sécurité

  • Alarme incendie sonore dans les chambres
  • Verrou automatique de chambre
  • Infos d'urgence dans les chambres
  • Accès avec clé électronique
  • Alerte messagerie
  • Chambre avec entrée intérieure uniquement
  • Coffre-fort dans la chambre
  • Alarme incendie en chambre
  • Extincteur dans la chambre

Eléments de confort

  • Rideau occultant
  • Installations d'occultation
  • Double vitrage
  • Sèche-cheveux
  • Fenêtres ouvrantes
  • Portes insonorisées
  • Chambre insonorisée

Equipements électriques

  • CA 220/240 V

Services en chambre

  • Réveil automatique par téléphone
  • Petit-déjeuner au lit
  • Réveil par téléphone via un opérateur

Contrôle de la température de l'air

  • Climatisation

Coin bureau

  • Bureau
  • Coffre-fort suffisamment grand pour un ordinateur portable
  • 4 pers. max
  • 25 m² / 269 sq ft
  • Literie 1 x Lit(s) double(s)
  • Vues : Vue sur cour
Voir les disponibilités

Chambres Twin Standard confortables suivant le concept Novotel : 2 lits simples (100x200 cm), mini réfrigérateur, WIFI gratuit, espace de travail, cafetière et théière, sèche-cheveux, TV par câble, coffre et climatisation.

Nombre maximal de personnes
2
Superficie
À partir de 25 m² / 269 sq ft

Literie

Lit(s) simple(s) x2

Restauration

Installations de restauration

  • Plateau thé/café
  • Bouilloire
  • Mini-réfrigérateur

Salle de bain

Equipements de salle de bain

  • Pomme de douche flexible
  • Sèche-cheveux dans la salle de bain
  • Miroir de maquillage/miroir à main
  • Miroir
  • Sèche-serviette
  • Adaptateur universel pour rasoir

Médias et technologie

Eléments complémentaires

  • Radio

Equipements de téléphonie

  • Téléphone direct
  • Accès gratuit avec carte téléphonique

Equipements TV

  • Télévision couleur satellite/câble
  • Écran 55"/140 cm
  • Écran plat

Services et Equipements

Accessibilité et sécurité

  • Alarme incendie sonore dans les chambres
  • Verrou automatique de chambre
  • Infos d'urgence dans les chambres
  • Accès avec clé électronique
  • Alerte messagerie
  • Chambre avec entrée intérieure uniquement
  • Coffre-fort dans la chambre
  • Alarme incendie en chambre
  • Extincteur dans la chambre

Eléments de confort

  • Rideau occultant
  • Installations d'occultation
  • Double vitrage
  • Sèche-cheveux
  • Fenêtres ouvrantes
  • Portes insonorisées
  • Chambre insonorisée

Equipements électriques

  • CA 220/240 V

Services en chambre

  • Réveil automatique par téléphone
  • Petit-déjeuner au lit
  • Réveil par téléphone via un opérateur

Contrôle de la température de l'air

  • Climatisation

Coin bureau

  • Bureau
  • Coffre-fort suffisamment grand pour un ordinateur portable
Voir les disponibilités

Rejoignez Cindy dans ses endroits préférés dans le monde entier pour vous détendre et profitez de vacances reposantes, le tout en plein centre de Francfort.

Nombre maximal de personnes
2
Superficie
À partir de 25 m² / 269 sq ft

Literie

Lit(s) double(s) x1

Restauration

Installations de restauration

  • Bouilloire
  • Mini-réfrigérateur

Salle de bain

Equipements de salle de bain

  • Pomme de douche flexible
  • Sèche-cheveux dans la salle de bain
  • Miroir de maquillage/miroir à main
  • Miroir
  • Sèche-serviette
  • Adaptateur universel pour rasoir

Médias et technologie

Eléments complémentaires

  • Radio

Equipements Internet

  • Internet sans fil en chambre

Equipements de téléphonie

  • Téléphone direct

Equipements TV

  • Télévision couleur satellite/câble
  • Écran 55"/140 cm
  • Écran plat

Services et Equipements

Accessibilité et sécurité

  • Alarme incendie sonore dans les chambres
  • Verrou automatique de chambre
  • Infos d'urgence dans les chambres
  • Accès avec clé électronique
  • Alerte messagerie
  • Chambre avec entrée intérieure uniquement
  • Coffre-fort dans la chambre
  • Alarme incendie en chambre
  • Extincteur dans la chambre

Eléments de confort

  • Rideau occultant
  • Installations d'occultation
  • Double vitrage
  • Sèche-cheveux
  • Fenêtres ouvrantes
  • Portes insonorisées
  • Chambre insonorisée

Equipements électriques

  • CA 220/240 V

Services en chambre

  • Réveil automatique par téléphone
  • Petit-déjeuner au lit
  • Réveil par téléphone via un opérateur

Contrôle de la température de l'air

  • Climatisation

Coin bureau

  • Bureau
  • Coffre-fort suffisamment grand pour un ordinateur portable
Voir les disponibilités

Rejoignez-nous dans la jungle urbaine de Francfort pour un voyage plein de contrastes entre gratte-ciels et oasis de verdure.

Nombre maximal de personnes
2
Superficie
À partir de 25 m² / 269 sq ft

Literie

Lit(s) double(s) x1

Restauration

Installations de restauration

  • Bouilloire
  • Mini-réfrigérateur

Salle de bain

Equipements de salle de bain

  • Pomme de douche flexible
  • Sèche-cheveux dans la salle de bain
  • Miroir de maquillage/miroir à main
  • Miroir
  • Sèche-serviette
  • Adaptateur universel pour rasoir

Médias et technologie

Eléments complémentaires

  • Radio

Equipements de téléphonie

  • Téléphone direct

Equipements TV

  • Télévision couleur satellite/câble
  • Écran 55"/140 cm
  • Écran plat

Services et Equipements

Accessibilité et sécurité

  • Alarme incendie sonore dans les chambres
  • Verrou automatique de chambre
  • Infos d'urgence dans les chambres
  • Accès avec clé électronique
  • Alerte messagerie
  • Chambre avec entrée intérieure uniquement
  • Coffre-fort dans la chambre
  • Alarme incendie en chambre
  • Extincteur dans la chambre

Eléments de confort

  • Rideau occultant
  • Installations d'occultation
  • Double vitrage
  • Sèche-cheveux
  • Fenêtres ouvrantes
  • Portes insonorisées
  • Chambre insonorisée

Equipements électriques

  • CA 220/240 V

Services en chambre

  • Réveil automatique par téléphone
  • Petit-déjeuner au lit
  • Réveil par téléphone via un opérateur

Contrôle de la température de l'air

  • Climatisation

Coin bureau

  • Bureau
  • Coffre-fort suffisamment grand pour un ordinateur portable
Voir les disponibilités

Localisation de l'hôtel

Novotel Frankfurt City

Lise-Meitner-Strasse 2
60486 FRANKFURT AM MAIN
Allemagne

GPS:50.115482, 8.642122

Téléphone
Fax +49 69 79303930

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux acceptés
  • Restaurant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre
  • 235 chambres
  • 235 chambres famille
  • 7 chambres communicantes
  • 235 chambres non-fumeur
  • 7 étages

Langues parlées à l'hôtel

  • Allemand
  • Anglais
  • Français

Etablissement entièrement non-fumeurs

Services de Blanchisserie / Pressing

  • Nettoyage à sec / Repassage

Divertissements

  • Baby-foot

Salon

  • Espace ou salon d''attente

Wifi

  • Internet haut débit
  • WIFI haut débit
  • WIFI à l''hôtel
  • WIFI dans les parties communes

Air conditionné

Equipement de bureau à disposition

  • Cireuse à chaussures

Coffre à la réception

  • Coffre-fort à la réception

Desk d''arrivée et de départ

  • Check-in express
  • Check-out express
  • Départ tardif

Bagagerie

  • Bagagerie

Animaux domestiques

Animaux domestiques acceptés En supplément

Restauration

Un Restaurant

Un Bar

Service en chambre

  • Snacks froids
  • Plats chauds

Petit-déjeuner

  • Buffet En supplément

Distributeur automatique de boissons et friandises

  • Distributeur d''en-cas et de boissons En supplément

Professionnel

14 Salles de réunion

Centre d’affaires

  • Centre d''affaires en libre-service

Famille

Activités pour les enfants

  • Espace de jeux

Bien-être

Wellness- und Fitnesscenter

  • Sur site
  • Salle de sauna
  • Sur place
  • Parking intérieur
  • Privé
  • 250 places de parking
  • Parking ouvert 24 h/24 7 j/7
  • Limite hauteur max : 2.1 m / 6.89 ft

  • Tarif du parking : 22 EUR 22 EUR Par jour
  • Reservable au mois
  • Reservable à la semaine

Services & équipements

  • Escaliers

Véhicules

  • Emplacements 2 roues

Sécurité

  • Parking éclairé
  • Extincteur
  • Arroseur
  • Parking éclairé
  • Parking surveillé

Accessibilité

  • Ascenseurs

Parking space

Lise-Meitner-Strasse 2, 60486 Frankfurt Am Main, Allemagne

GPS:50.115482, 8.642122

Informations sur le parking

  • Sur place
  • Parking extérieur
  • Privé
  • 15 places de parking
  • Parking ouvert 24 h/24 7 j/7
  • Limite hauteur max : 5 m / 16.404 ft

Véhicules

  • Emplacements 2 roues
  • Parking pour les cars

Sécurité

  • Parking éclairé
  • Parking éclairé

NOVO² RESTAURANT

Photo sur - NOVO² RESTAURANT

Notre restaurant climatisé vous propose des spécialités urbaines du monde entier. Par beau temps, notre terrasse est idéale pour savourer un bon repas et des boissons rafraîchissantes.

Type de cuisine
International
Chef
Udo HELD
Capacité
160
Accessibilité
Service accessible
Lise-Meitner-Strasse 2, 60486 Frankfurt Am Main, Allemagne
Téléphone +49 69 793030

Autres informations

Prestations

  • Climatisation
  • Accessibilité aux personnes à mobilité réduite
  • Internet sans fil gratuit (WIFI)
  • Chaise haute disponible (pour bébé)
  • Espace non-fumeurs
  • Terrasse

Paiement

  • Espèce
  • Carte de crédit

Cartes de crédit

  • American Express
  • Mastercard
  • Diners Club
  • Maestro
  • Visa

Informations sur le vin et autres boissons

  • Apéritif
  • Cocktail
  • Vin au verre disponible
  • Boissons gazeuses
  • Digestifs

Menus spéciaux

  • Menu enfant
  • Menu léger
  • Menu sans gluten
  • Menu sans sel
  • Menu végétarien

Notre restaurant climatisé vous propose des spécialités urbaines du monde entier. Par beau temps, notre terrasse est idéale pour savourer un bon repas et des boissons rafraîchissantes.

A la fois salon-bar, coin repas et espace de travail, le Novo² vous propose un tout nouveau concept de restauration. Faites comme chez vous et laissez-vous inspirer par notre cuisine à la fois simple et attrayante.

Découvrez les petits déjeuners tendance à notre hôtel : En plus de l'assortiment classique, vous pouvez opter pour un petit déjeuner composé de produits sains et nouveaux. Yaourt, fruits ou superaliments, nous avons tout ce qui est bon pour votre santé.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.5/5  1 578 avis

Note Avis clients 4.5/5

Djamel H. Professionnel - Avis confirmés ALL

Dear Djamel, Thank you very much for sharing your positive feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location as well as the friendliness and helpfulness of our team. Your kind words are a wonderful motivation for all of us and mean a lot to the colleagues who work every day to make our guests feel welcome and comfortable. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Frankfurt City for another enjoyable stay. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Marie C. B. En famille - Avis confirmés ALL

Dear Mrs B., Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you had such an enjoyable stay and that you appreciated many aspects of our hotel, from the welcoming lobby and comfortable rooms to the convenient parking facilities. It is especially rewarding to know that you enjoyed our varied breakfast selection and the quality of the products offered. We are also pleased that the housekeeping service, the flexibility of receiving multiple key cards, and the friendliness of our team contributed positively to your stay. Thank you as well for highlighting our convenient location with easy access from the motorway and close proximity to Festhalle Frankfurt. Feedback such as yours is a great motivation for our entire team. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Frankfurt City on your next visit to Frankfurt. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Veronique B. En famille - Avis confirmés ALL

Dear Veronique, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and appreciated the spaciousness and cleanliness of your room. It is also a pleasure to know that our breakfast contributed positively to your experience. Your kind words are a great motivation for our entire team and encourage us to continue providing the high standards of comfort and service that our guests expect. Thank you again for taking the time to share your impressions. We look forward to welcoming you back to Novotel Frankfurt City in the future. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Virginie A. En famille - Avis confirmés ALL

Dear Virginie, Thank you very much for your wonderful review and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and that our small welcome gestures made a positive impression from the moment you arrived. It is especially rewarding to know that you found our team welcoming and helpful, appreciated the cleanliness of the hotel, and enjoyed the variety offered at breakfast. Your kind words are a great encouragement for our entire team, as we work every day to create memorable experiences for our guests. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel Frankfurt City in the near future. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 2.5/5

Philippe Y. En famille - Avis confirmés ALL

Dear Mr. Y., Thank you for taking the time to share your feedback. I am pleased to read that you appreciated our team, the spacious room, and our location. At the same time, I am very sorry to learn about the discomfort you experienced during your stay. I fully understand how concerning it must have been to wake up with bites on your legs. As your stay took place several weeks ago and we only became aware of your concern through this review, I would like to explain how we handle such situations. Please be assured that any suspicion of bed bugs is treated with the utmost seriousness. Bed bugs are not an indication of poor cleanliness or hygiene. They are typically introduced unintentionally through luggage, clothing, or other personal belongings while travelling. They are also notoriously difficult to detect during routine room cleaning, as they avoid light and tend to remain hidden until people are asleep. To minimise this risk, our housekeeping employees receive regular training in recognising potential signs of bed bugs, and our hotel undergoes regular inspections by professional pest control specialists. Most importantly, we strongly encourage guests to report any suspicion immediately to our reception team while they are still in-house. This allows us to react without delay, conduct a detailed inspection, and, where appropriate, remove the room from sale until the situation has been fully investigated and resolved. Our reception team is available around the clock and will always take such reports extremely seriously. Although we only became aware of your concern through this review, we have since carried out a thorough inspection of the room in question. I am pleased to report that no evidence of bed bugs or any other infestation was found. Nevertheless, I regret that this experience caused concern and negatively affected your stay. Thank you for bringing the matter to our attention and for sharing your feedback with us. Kind regards, Lars Paschold Service Operations Manager

Dear Djamel, Thank you very much for sharing your positive feedback. We are delighted to hear that you enjoyed your stay with us and appreciated our convenient location as well as the friendliness and helpfulness of our team. Your kind words are a wonderful motivation for all of us and mean a lot to the colleagues who work every day to make our guests feel welcome and comfortable. We truly appreciate your recommendation and look forward to welcoming you back to Novotel Frankfurt City for another enjoyable stay. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Marie C. B. En famille - Avis confirmés ALL

Le séjour s'est très bien passé. Hôtel très agréable que se soit le hall d'accueil, les chambres ou le parking. Nous avons apprécié le petit déjeuner très varié avec de très bons produits. Le ménage a été fait alors que nous sommes restés que 2 nuits (ça devient rare ailleurs). 3 cartes clés nous ont été délivrés permettant à chacun d'être autonome lors du séjour. Le personnel est souriant et agréable. L'hôtel est facile d'accès par l'autoroute et à proximité du Festhalle.

Dear Mrs B., Thank you very much for your wonderful feedback and for taking the time to share your experience with us. We are delighted to hear that you had such an enjoyable stay and that you appreciated many aspects of our hotel, from the welcoming lobby and comfortable rooms to the convenient parking facilities. It is especially rewarding to know that you enjoyed our varied breakfast selection and the quality of the products offered. We are also pleased that the housekeeping service, the flexibility of receiving multiple key cards, and the friendliness of our team contributed positively to your stay. Thank you as well for highlighting our convenient location with easy access from the motorway and close proximity to Festhalle Frankfurt. Feedback such as yours is a great motivation for our entire team. We truly appreciate your kind comments and look forward to welcoming you back to Novotel Frankfurt City on your next visit to Frankfurt. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Veronique B. En famille - Avis confirmés ALL

Chambre spacieuse et très propre le petit déjeuner très bien aussi.

Dear Veronique, Thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed your stay with us and appreciated the spaciousness and cleanliness of your room. It is also a pleasure to know that our breakfast contributed positively to your experience. Your kind words are a great motivation for our entire team and encourage us to continue providing the high standards of comfort and service that our guests expect. Thank you again for taking the time to share your impressions. We look forward to welcoming you back to Novotel Frankfurt City in the future. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Virginie A. En famille - Avis confirmés ALL

J’ai apprécié les petites attentions à mon arrivée, le personnel était accueillant et le lieu propre. Il y avait un choix varié au petit déjeuner. Tout était parfait.

Dear Virginie, Thank you very much for your wonderful review and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us and that our small welcome gestures made a positive impression from the moment you arrived. It is especially rewarding to know that you found our team welcoming and helpful, appreciated the cleanliness of the hotel, and enjoyed the variety offered at breakfast. Your kind words are a great encouragement for our entire team, as we work every day to create memorable experiences for our guests. We sincerely appreciate your feedback and hope to have the pleasure of welcoming you back to Novotel Frankfurt City in the near future. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 2.5/5

Philippe Y. En famille - Avis confirmés ALL

Personnel très bien, chambre grande et situation ok, mais nous avons été piqués par ce qui doit être des punaises de lit. Très désagréable le réveil avec des boutons aux jambes !

Dear Mr. Y., Thank you for taking the time to share your feedback. I am pleased to read that you appreciated our team, the spacious room, and our location. At the same time, I am very sorry to learn about the discomfort you experienced during your stay. I fully understand how concerning it must have been to wake up with bites on your legs. As your stay took place several weeks ago and we only became aware of your concern through this review, I would like to explain how we handle such situations. Please be assured that any suspicion of bed bugs is treated with the utmost seriousness. Bed bugs are not an indication of poor cleanliness or hygiene. They are typically introduced unintentionally through luggage, clothing, or other personal belongings while travelling. They are also notoriously difficult to detect during routine room cleaning, as they avoid light and tend to remain hidden until people are asleep. To minimise this risk, our housekeeping employees receive regular training in recognising potential signs of bed bugs, and our hotel undergoes regular inspections by professional pest control specialists. Most importantly, we strongly encourage guests to report any suspicion immediately to our reception team while they are still in-house. This allows us to react without delay, conduct a detailed inspection, and, where appropriate, remove the room from sale until the situation has been fully investigated and resolved. Our reception team is available around the clock and will always take such reports extremely seriously. Although we only became aware of your concern through this review, we have since carried out a thorough inspection of the room in question. I am pleased to report that no evidence of bed bugs or any other infestation was found. Nevertheless, I regret that this experience caused concern and negatively affected your stay. Thank you for bringing the matter to our attention and for sharing your feedback with us. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 4.0/5

Bruno M. En famille - Avis confirmés ALL

Bien accueilli, parking accessible et des places de libre, bien placé avec accée autoroute et magasins.

Dear Mr. M., Thank you very much for your kind review and for sharing your experience at Novotel Frankfurt City. We are delighted to hear that you received a warm welcome from our team and that you appreciated both our location and the convenient parking facilities. Our proximity to major motorway connections, shopping opportunities, and Frankfurt's key business and leisure destinations is something many guests value during their stay. Your positive feedback is greatly appreciated and serves as wonderful encouragement for our entire team. We would be pleased to welcome you back to Novotel Frankfurt City on your next visit to Frankfurt. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Frederic R. Professionnel - Avis confirmés ALL

Check in rapide. Personnel efficace et sympathique. Chambre spacieuse, confortable et bien équipée. L’hôtel est facile d’accès par les transports en commun. Un petit déjeuner varié. Le niveau du statut est bien pris en compte.

Cher Monsieur R., thank you very much for your wonderful feedback and for awarding us a perfect overall score following your recent stay at Novotel Frankfurt City. I am delighted to read that you appreciated the quick check-in process, the friendliness and efficiency of our team, as well as the comfort of your room. It is also wonderful to know that our location, breakfast offering, and the recognition of your ALL Platinum status all contributed to such a positive experience. Your kind words are a great motivation for all of us, and I will gladly share them with the entire team. Thank you as well for your valuable suggestion regarding selective waste sorting. We are continuously looking for ways to further improve our sustainability efforts, and feedback like yours helps us move in the right direction. We truly appreciate your loyalty as an ALL Platinum member and look forward to welcoming you back to Novotel Frankfurt City very soon. Kind regards, Anja Kögl Front Office Manager Novotel Frankfurt City

Note Avis clients 3.0/5

Frederic L. Professionnel - Avis confirmés ALL

Pas d eau dans la chambre, pas de retransmission du match France Sénégal, car pas le bon abonnement !!! Pas possible d avoir une facture lors du check out la veille du départ … Chambre classique , lit trop souple.

Dear Mr. L., thank you again for your feedback and for taking the time to describe your impressions so openly. I would like to briefly clarify a few of the points you mentioned, as they may have led to some misunderstandings during your stay. Drinking water is of course available at all times in our rooms via the tap, with excellent and safe quality. In addition, we provide a water station in our lobby where guests can refill water at any time. Bottled water, however, is not part of our standard room amenities, which may explain the impression that there was no water provided. Regarding the football broadcast, I fully understand how disappointing this must have been, especially for an important match. Unfortunately, broadcasting rights for the tournament are allocated very restrictively, with certain matches sold exclusively to specific networks. This means it is not technically or economically feasible for us to offer every single game. That said, we do provide live coverage of a large number of matches as well as highlights of the others shortly after the final whistle. Concerning your invoice, our standard process is to issue the final bill once all services have been fully completed. However, we are always happy to send the invoice by email afterwards or provide an interim statement at any time during the stay. Additionally, our fast check-out option is designed to make departure as smooth as possible. Finally, thank you also for your comment regarding the bed comfort. Our bedding concept is designed to suit a wide range of preferences, but we fully understand that this can be perceived differently depending on personal expectations. Your feedback is very valuable to us, as it helps us to communicate more clearly and improve the overall guest experience. I do hope we will have the opportunity to welcome you again and provide you with a more satisfying stay. Kind regards Lars Paschold Service Operations Manager

Note Avis clients 4.5/5

Ljubica M. En famille - Avis confirmés ALL

Emplacement, idéal. La chambre spacieuse, personnel, très aimable et à l’écoute. Tout a été parfait, on était très satisfait.

Dear Ms M., Thank you very much for sharing your kind feedback with us. We are delighted to read that you enjoyed a comfortable stay and that our location, the spacious room and the attentiveness of our team all contributed to your overall satisfaction. Your words are a wonderful motivation for us and confirm that our efforts to create a welcoming and pleasant atmosphere are being felt by our guests. Knowing that everything met your expectations means a great deal to us. We would be very happy to welcome you back to the Novotel Frankfurt City on your next visit to Frankfurt. Kind regards Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Nazira B. En famille - Avis confirmés ALL

On a passées une très bonne nuit dans cette hôtel après une longue route.

Note Avis clients 5.0/5

Anne R. En famille - Avis confirmés ALL

Parking à l'hôtel, personnel sympa, je recommande !

Hello Anne R., thank you very much for your wonderful feedback and recommendation! 😊 We’re happy you appreciated the convenient parking and found our team friendly. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Chalu L. M. En couple - Avis confirmés ALL

L'hôtel est situé à quelques minutes du centre ville. Il offre des chambres propres confortables. Les parties communes sont bien entretenues. Le petit déjeuner est riche et varié.

Hello Chalu L. m., thank you very much for your wonderful feedback! 😊 We’re delighted you enjoyed the clean and comfortable rooms and that our breakfast variety stood out for you. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 4.5/5

Brigitte B. Professionnel - Avis confirmés ALL

Tout s'est très bien passé, chambre confortable, très bon petit déjeuner

Hello Brigitte B., thank you for your lovely feedback! 😊 We’re delighted to hear everything went very well and that you enjoyed a comfortable room and our very good breakfast. It’s also great to know our location was convenient for Heimtextil. We hope to welcome you back to Novotel Frankfurt City soon. Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Vinciane Z. En famille - Avis confirmés ALL

Agréable séjour pour visiter le marché de noël. Hôtel kids friendly, bien situé pour visiter le centre ville. Arrêt de tram à 2 min de l’hôtel.

Hello Mrs. Z., thank you for sharing your lovely feedback 😊 We’re delighted you had an enjoyable stay while visiting the Christmas market and that you found our hotel family friendly. It’s also great to hear our location worked well for you, especially with the tram stop just a short walk away. We’d be happy to welcome you back to Novotel Frankfurt City for your next trip to Frankfurt! Kind regards, Lars Paschold Service Operations Manager

Note Avis clients 4.5/5

Stewart R. En famille - Avis confirmés ALL

Sliencieux, grande chambre, service impeccable

Hello Stewart, thank you very much for your great feedback! 😊 We’re delighted to hear that you enjoyed the quiet atmosphere, the spacious room and our impeccable service. It’s wonderful to know that your stay was very convenient for you. We would be happy to welcome you back on your next visit to Frankfurt! Best regards Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Frederic R. En famille - Avis confirmés ALL

L’hôtel est l’un des rares où l’on peut se garer gratuitement dans la rue. De plus, le personnel est super accueillant. C’était notre deuxième séjour et c’est toujours parfait.

Dear Mr. R., Thank you so much for your kind words and the excellent rating! 😊 We’re delighted to hear that your second stay with us was just as perfect as the first, and that you appreciated both our friendly team and the convenient parking options nearby. It would be a real pleasure to welcome you back again soon at Novotel Frankfurt City! Best regards Lars Paschold Service Operations Manager

Note Avis clients 5.0/5

Caroline A. En famille - Avis confirmés ALL

Nous avons choisi cet hôtel pour sa situation proche du départ du marathon. Confortable, excellent petit déjeuner buffet, bon accueil, propre, nous n'avons pas été déçus. Une bonne adresse.

Dear Ms. A., Thank you very much for your lovely feedback and perfect score! 😊 We’re thrilled to hear that our location near the marathon start was ideal for you and that you appreciated the comfort, cleanliness, warm service, and our breakfast buffet. It’s wonderful to know that your stay with us met your expectations in every way. We’d be delighted to welcome you back to Novotel Frankfurt City — perhaps for the next marathon edition! Best regards Lars Paschold Service Operations Manager

Note Avis clients 3.5/5

A B. Professionnel - Avis confirmés ALL

Chambre très calme et propre. J'ai apprécié la possibilité de renoncer au ménage quotidien en échange de points. En revanche, j'ai trouvé bien difficile de trouver une place dans la salle du petit-déjeuner qui est sous-dimensionnée.

Dear Mr. B., Thank you very much for your feedback and for highlighting both the cleanliness and quietness of your room, as well as our sustainable housekeeping initiative. We're pleased to hear that you appreciated the option to decline daily room cleaning in exchange for ALL loyalty points. At the same time, I’m sorry to hear that your breakfast experience was affected by limited seating availability. During peak hours, the breakfast area can indeed become quite busy. For future visits, please feel free to take a seat in our adjacent Novo² lounge and bar area, which is always available for breakfast guests and typically offers a calmer atmosphere than the main restaurant. Thank you again for your valuable input — it helps us improve our guest experience every day. We look forward to welcoming you again soon at Novotel Frankfurt City. Best regards Lars Paschold Service Operations Manager

Note Avis clients 2.0/5

Gildas L. T. Professionnel - Avis confirmés ALL

hotel bien situé mais au niveau des standard ACCOR

Dear Mr. L. T., thank you for taking the time to share your feedback. While I’m glad to hear that you appreciated the location and had no major issues during your stay, I’m very sorry to read that the overall experience did not meet your expectations. Cleanliness and comfort are top priorities for us, and I sincerely apologize that you found items left behind in the room and experienced noise disturbances. I will speak with our housekeeping team to ensure such oversights do not happen again. Regarding the towel change – our standard is to only replace towels left on the floor, so I’m sorry this was not followed correctly in your case. We will revisit this practice with our team to stay aligned with both guest wishes and our sustainability goals. Finally, thank you also for your remark about the check-out experience. Even during quieter moments, our team should ensure that the process is efficient and smooth – we will reinforce this internally. We value your feedback and hope to have another opportunity in the future to offer you a better stay. Best regards Lars Paschold Service Operations Manager

Note Avis clients 4.5/5

Pierre D. M. Professionnel - Avis confirmés ALL

Une seule nuit mais tres bien passé

Dear Mr. M., thank you very much for your great review! I’m glad to hear that you had a very pleasant stay with us, even if it was just for one night. We’d be happy to welcome you again anytime you return to Frankfurt. Best regards Lars Paschold Service Operations Manager

D'autres internautes évaluent notre hôtel

  • 524 avis 8.3/10 Site
  • 771 avis 7.6/10 Chambre
  • 711 avis 9/10 Service
  • 18 avis 9.4/10 Internet
  • 440 avis 8.8/10 Petit déjeuner
  • 362 avis 8.1/10 Propreté

Dispensé par Trustyou

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