ibis Lille Roubaix Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 710 reviews

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Description

Hotel extras

  • New catering concept at Flam's in a friendly environment

  • Enclosed parking available

  • TV in all rooms and ultra-fast fibre-optic Wi-Fi

  • WECARE CSR programme LABEL ZERODECHET FOR OUR RESTAURANT

  • Tram and subway station just 50 metres away

Our accommodation(s)

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Hotel location

ibis Lille Roubaix Centre

37 Boulevard du Général Leclerc
59100 ROUBAIX
France

GPS:50.690048, 3.177181

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

FLAM'S

Discover our all-new dining concept and Flammekueche in a fully renovated space. You will love it, believe us!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  710 reviews

TripAdvisor Rating  3.5/5  336 reviews

Central location

Customer review rating 3.5/5

Linda Couples - Confirmed reviews ALL

Quite a shabby hotel in need of a facelift

Good stay

Customer review rating 4.0/5

Patrick M. Solo - Confirmed reviews ALL

Nice employee

Dear PATRICK M., We very much appreciate your comments regarding your stay at the ibis Lille Roubaix Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie Famechon Hotel Manager Ibis Lille Roubaix Centre Grand-Place

Very professional staff members from the receptionist as well as the cleaner Clement, nice and pleasant hotel. I recommend it.

Customer review rating 5.0/5

Vanessa Solo - Confirmed reviews ALL

Very enjoyable experience

Dear VANESSA W., We very much appreciate your comments regarding your stay at the ibis Lille Roubaix Centre Grand-Place. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Reception.

Nice people, but food, mattress, pillows are worst than average

Customer review rating 2.0/5

Marcky Families - Confirmed reviews ALL

It wasn’t easy at all to spend our two weeks in this condition, for that kind of money..

Dear MARC HENRY T., Thank you for taking the time to tell us about your experience at the ibis Lille Roubaix Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Team Reception.

Réception personnel missing

Customer review rating 2.0/5

Lorenzo Business - Confirmed reviews ALL

In a couple of occasions I needed to contact reception and nobody was present. On another occasion I ordered food for room service, you have to go pick that up downstairs. I went downstairs and my food is on the front desk table , lying there, it could have been taken/eaten by anybody passing by. Not what I expected

Dear LORENZO F., Thank you for taking the time to tell us about your experience at the ibis Lille Roubaix Centre Grand-Place. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 207 reviews 8.6/10 Location
  • 473 reviews 4.7/10 Room
  • 480 reviews 9/10 Service
  • 266 reviews 3.9/10 Comfort
  • 164 reviews 6.9/10 Breakfast
  • 164 reviews 5.4/10 Cleanliness
  • 87 reviews 3.3/10 Amenities

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