Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.4/5 2,379 reviews

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Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,379 reviews

Customer review rating 2.0/5

Arjun L. Business - Confirmed reviews ALL

Was allocated a room next to the elevator which was extremely disturbing.

Dear Guest, Thank you for sharing your feedback regarding your recent stay with us. While we are glad you chose our hotel, we sincerely regret that we could not meet your expectations this time. Please accept our apologies for the disturbance caused by the proximity of your room to the elevator. We fully understand that a quiet environment is essential for a relaxing stay, and we are sorry that this impacted your comfort. We hope to have the opportunity to welcome you back in the future and provide you with the high-quality stay you expect from a 4-star hotel. Best regards, Ann-Christin Koch Rooms Division Manager

Customer review rating 3.5/5

Vladimir S. Business - Confirmed reviews ALL

room 309: does not lock – as the door is bent, extra force needs to be applied. switch next to bed doesn't do anything the minifridge is missing. the artwork above the bed is trully horrendous. the person who took the photo clearly knew that shooting the statue during noon would result in a narrow moustache and took advantage. other than that – people working in the hotel are are professionals and very helpful. not my first stay and hopefully not the last.

Customer review rating 1.5/5

Diogo S. Business - Confirmed reviews ALL

Since day 1 I have small sheets in my bed. The room and the bed were not filling my expectations.

Dear guest, Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations and that you were unhappy with the bedding in your room. To clarify for your future stays, our beds are equipped with standard German size duvets (135x200 cm). We understand that comfort is subjective, which is why our team is always happy to provide additional blankets immediately upon request to ensure our guests have a cozy night's sleep. We hope to have the chance to welcome you back in the future. Best regards, A. Koch Rooms Division Manager

Customer review rating 3.5/5

Michal G. Business - Confirmed reviews ALL

All good as usuall. This time w/o free upgrade for my loyality status.

Lieber Gast, vielen Dank für Ihre Treue und Ihr Feedback. Es freut uns sehr, dass Sie insgesamt einen gewohnt guten Aufenthalt bei uns hatten. Bezüglich Ihrer Anmerkung zum Upgrade erlauben Sie uns einen kurzen Hinweis: Um uns für Ihre Loyalität zu bedanken, haben wir Ihnen für diesen Aufenthalt ein Upgrade auf ein Standard Doppelzimmer bereitgestellt, gebucht hatten war ein Einzelzimmer. Es tut uns leid, wenn Ihnen das Upgrade nicht zugesagt hat. Bitte beachten Sie, dass ein Upgrade nur nach Verfügbarkeit möglich ist und wir stets versuchen unseren Stammgästen und Mitgliedern ein Zimmer Upgrade zu ermöglichen. Wir freuen uns schon auf Ihren nächsten Besuch und darauf, Sie wieder bei uns begrüßen zu dürfen. Herzliche Grüße A.Koch Rooms Division Manager

Customer review rating 5.0/5

David B. Friends - Confirmed reviews ALL

Vacation for 7 days. Enjoyed the hotel!

Dear Guest, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your seven-day vacation at our hotel. It is our goal to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you again in the future. Best regards, Chantal Klattenburg Project Manager

Other web-users rate our hotel

  • 811 reviews 8.6/10 Location
  • 1,010 reviews 6.7/10 Room
  • 1,001 reviews 9/10 Service
  • 21 reviews 7.1/10 WiFi
  • 662 reviews 8.2/10 Breakfast
  • 490 reviews 5.6/10 Comfort
  • 361 reviews 7.6/10 Cleanliness
  • 190 reviews 7.2/10 Food

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