Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,362 reviews

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Mercure Hotel Hannover City - Image 1
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Willy Brandt-Allee 3, 30169 HANNOVER, Germany

Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,362 reviews

TripAdvisor Rating  4.1/5  739 reviews

Service issues and missing amenities

TripAdvisor rating 3.0/5

Ivo Michael A TripAdvisor review

I stayed at Mercure Hannover City for a work trip. Although the hotel is officially rated as 4 stars, in my opinion it clearly does not meet that standard and feels more like a 3-star hotel overall. First, the room amenities were far below what I expect from a 4-star property. There were no amenity kits in the room, no bathrobe, no slippers, and not even a bottle of water. Instead, there was a single water dispenser for the entire hotel, located on the 4th floor. Having to go to another floor just to get water is not acceptable at this category level. The biggest issue, however, was the handling of the credit card deposit. Upon arrival, the receptionist asked if I wanted to leave a credit card on file in case we used the bar or room service. I agreed and provided my card, also covering a colleague who had not yet received her physical card. What was not explained in advance is that they immediately charged 300 EUR in total, calculated as 50 EUR per night per room. I received a push notification from my bank showing the amount as charged, not merely blocked. When I questioned this, the receptionist very casually said it was a deposit that would be released at checkout. This is not acceptable. A charge of this size must be clearly communicated before taking the money. Many guests have limited credit card limits, and unexpectedly losing access to 300 EUR for several days can be a real problem. The next day, I returned to reception and asked them to remove my credit card and refund the amount immediately. The receptionist tried to explain that it was “only retained,” but I insisted, as this had been done without proper consent. Only then was the amount refunded. On the last day, one of my colleagues also had issues at checkout related to the deposit. He was charged for something he did not consume, which caused unnecessary stress just before an important workshop. Overall, the stay was acceptable, but the lack of basic 4-star amenities, poor transparency regarding deposits, and checkout issues significantly lowered the experience. This is not what I expect from a hotel advertising itself as 4 stars.

Customer review rating 5.0/5

David B. Friends - Confirmed reviews ALL

Vacation for 7 days. Enjoyed the hotel!

Dear Guest, Thank you for sharing your positive experience with us. We are delighted to hear that you enjoyed your seven-day vacation at our hotel. It is our goal to provide a comfortable and enjoyable stay for all our guests. We look forward to welcoming you again in the future. Best regards, Chantal Klattenburg Project Manager

Customer review rating 4.5/5

Andrey Z. Families - Confirmed reviews ALL

Good located hotel in Hannover

Dear Andrey, Thank you very much for your kind review! 🌟 We are delighted that you enjoyed our friendly and helpful team as well as our convenient location in Hannover 😊 We hope to welcome you and your family back soon! Best regards Catalina Ortiz (Front Office Shiftleader)

Customer review rating 3.5/5

Bethan H. Couples - Confirmed reviews ALL

Well located and good stay, friendly staff. However, our room was only cleaned once whilst we were there and we were only given fresh towels once, despite leaving them on the floor as directed. I had used a copy cup on the first morning and despite the room being cleaned after that, the dirty coffee mug was left there and the coffee was not refilled.

Dear Bethan, Thank you for sharing your honest feedback regarding your recent stay. We are pleased to hear that you found our location convenient and our staff friendly. However, I sincerely apologize for the shortcomings you experienced with room cleanliness and the replenishment of amenities. Our housekeeping policy aims to provide thorough service, and it appears we did not meet these expectations during your visit. Your comments will be noted for future improvements. Thank you once again for your input and all the best! Julia Becker (Reservation Manager)

Customer review rating 4.5/5

Antje L. Solo - Confirmed reviews ALL

The hotel looks very modern and inviting at the same time. Nice seating areas, wonderful Christmas decorations and well-lit floors welcomed all guests in December. The staff is courteous and helpful. My room was comfortable and warm, which was highly appreciated because of the cold weather outside. Breakfast is wonderfully prepared; guests have lots of choices and the breakfast room is very inviting.

Dear guest, Thank you so much for your kind words! We're so happy to hear you enjoyed our positive and warm atmosphere during your stay. It's great to know that our breakfast offerings and helpful staff made a positive impression on you. We strive to create a welcoming environment for all our guests, and your feedback truly brightens our day. We can’t wait to welcome you back for another wonderful experience! :) Best regards, Sascia Mußmann [Quality Manager]

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Other web-users rate our hotel

  • 828 reviews 8.7/10 Location
  • 1,021 reviews 6.8/10 Room
  • 1,005 reviews 9/10 Service
  • 21 reviews 5.9/10 WiFi
  • 679 reviews 8.3/10 Breakfast
  • 484 reviews 6/10 Comfort
  • 372 reviews 7.8/10 Cleanliness
  • 194 reviews 7.3/10 Food

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