Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,318 reviews

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Mercure Hotel Hannover City - Image 1
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Willy Brandt-Allee 3, 30169 HANNOVER, Germany

Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,318 reviews

TripAdvisor Rating  4.1/5  738 reviews

Customer review rating 3.5/5

Irune V. D. M. G. Couples - Confirmed reviews ALL

The hotel is ok and our experience was good. Also, well located in my opinion. But I believe it needs a renovation (at least the room we were located), otherwise I would not say it is a 4 star hotel.

Customer review rating 5.0/5

Lars N. Families - Confirmed reviews ALL

alles prima!

Sehr geehrter Herr N., herzlichen Dank, dass Sie sich die Zeit für Ihr eine Bewertung genommen haben. Wir freuen uns sehr, dass bei Ihrem Aufenthallt alles zu Ihrer Zufriedenheit war. Ihre Rückmeldung motiviert unser Team, weiterhin exzellenten Service zu bieten. Bis zum nächsten Mal wünschen wir Ihnen alles Gute! Mit freundlichen Grüßen Finja Brett (Duale Studentin)

Customer review rating 4.0/5

Melissa R. Solo - Confirmed reviews ALL

The hotel was very pleasant, and the desk clerks were kind and helpful. Overall, the room was clean and comfortable. The breakfast was okay, but overpriced.

Customer review rating 1.5/5

Sebastian S. Business - Confirmed reviews ALL

The hotel met typical Mercure standards. My stay left me with mixed feelings. On the one hand, it was a well known standard, as I'm used to in Accor hotels, with friendly service. My one major disappointment was that the elderly lady at the front desk, in response to my request for advice, ignored me, clearly showing disrespect. This was the first time experienced something like this, and I've stayed in many hotels of varying standards.

Dear guest, Thank you for your feedback regarding your recent stay at Mercure Hotel Hannover City. We are pleased to hear that you found our service generally friendly and in line with Mercure standards. However, we sincerely apologize for the disrespectful experience you encountered at the front desk. This behavior does not align with our commitment to delivering exemplary service. Your comments will be addressed with our team to ensure a respectful and welcoming atmosphere for all our guests in the future. We are very shocked by your words and immediate action is required. We promise you that this behavior does not meet our standards and we will do everything we can to ensure that our guests feel comfortable. Perhaps you will give us a second chance? Julia Becker (Reservation Manager)

Customer review rating 0.5/5

Paul B. Business - Confirmed reviews ALL

this is not fair to multiplie by 4 the pricing during event like Agritechnica.

Dear Paul, We understand that event pricing can be a concern, as it is influenced by demand and occupancy levels. It is common for different prices to apply to the leading international trade fairs in Hanover than to regular booking periods. This is the case in all hotels in Hanover, even in the surrounding area. The city is very well booked and prices are set according to the level of the event. It would have been nice to know why the price is not justified and why you did not enjoy your stay with us. Only with detailed feedback can we improve our service and standards in the long term and bring them to a high level. After all, we want every guest to feel comfortable and relaxed. That is our goal. Best regards, Julia Becker (Reservation Manager)

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Other web-users rate our hotel

  • 820 reviews 8.7/10 Location
  • 1,002 reviews 6.8/10 Room
  • 986 reviews 9/10 Service
  • 20 reviews 6.4/10 WiFi
  • 681 reviews 8.3/10 Breakfast
  • 480 reviews 6/10 Comfort
  • 362 reviews 7.9/10 Cleanliness
  • 196 reviews 7.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.