Mercure Hotel Hannover City 4 stars

Customer review rating (ALL Rating) 4.5/5 2,482 reviews

Mercure Hotel Hannover City - Image 1
Mercure Hotel Hannover City - Image 2
Mercure Hotel Hannover City - Image 3
Mercure Hotel Hannover City - Image 4
Willy Brandt-Allee 3, 30169 HANNOVER, Germany

Description

Hotel extras

  • International Sustainability Certificates GREENKEY and BREEAM

  • Unlimited free water is available to you at any time at our BRITA water dispensers

  • The historic "Marienburg Room" from 1889 - the interior is a gift from Queen Marie

  • 2022-2023 New carpets, furniture, paint and lighting in rooms and hallways

  • Central, quiet & green location at Maschpark & Town Hall between Maschsee & city

Our accommodation(s)

Hotel location

Mercure Hotel Hannover City

Willy Brandt-Allee 3
30169 HANNOVER
Germany

GPS:52.366829, 9.740032

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

DAS RESTAURANT

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: Black Angus burger, Caesar salad or something vegan? You will find what you're looking for!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,482 reviews

Customer review rating 3.5/5

Michael C. Business - Confirmed reviews ALL

I would rate my stay as satisfactory and this is for the reason my room had an adjoining room with a connecting door, the person / persons in the adjoining room were very loud which impacted the quality of my stay.

Dear Mr C, Thank you for taking the time to share your feedback following your stay with us. We are delighted to hear that you were satisfied with our hotel, our facilities and especially our team. However, we sincerely regret that the noise from the adjoining room affected the quality of your stay. Please be assured that we are always happy to assist our guests in such situations. Should noise from neighbouring rooms disturb your comfort, we encourage you to contact our reception team, who will be glad to look into the matter and, subject to availability, consider offering you a room change. We apologise that this disturbance affected your experience and appreciate your kind comments about our staff. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable and peaceful stay. Kind regards from Hannover Damian Hildebrandt

Customer review rating 1.0/5

Joshua M. B. Business - Confirmed reviews ALL

We had bed bugs and bites from this hotel - very disappointing given the price paid.

Dear Joshua, Thank you for sharing your feedback. We take such concerns very seriously and therefore carried out an additional inspection. No evidence of bed bugs was found in the room. It is possible that the insects you noticed were stink bugs, which are currently very common in Germany, especially during the autumn months when they seek shelter from colder temperatures and often enter houses, apartments, and hotels. These insects are frequently mistaken for other pests. Please note that stink bugs are harmless: they do not bite, do not sting, and do not transmit diseases. We hope this clarification is helpful and would be pleased to welcome you again in the future. Greetings, Julia Becker (Reservation Manager)

Customer review rating 4.0/5

Liam T. Business - Confirmed reviews ALL

Stayed here for 4 night, found the hotel to be clean, comfortable and in a good location for restaurants etc. I slept very well and the bed was very comfortable. A few small disappointments with the facilities, the room was a bit dark as it lacked a main light, only lamps. There was no bottled water in the room (you could get a bottle for a €15 deposit at reception) and I would have expected a 4* hotel to have an iron and ironing board in the room. Breakfast was also a little limited, especially with hot choices and only one coffee machine which meant queues at busy times.

Dear Liam, Thank you for taking the time to share your detailed feedback following your four-night stay with us. We are pleased to hear that you found our hotel clean and comfortable, enjoyed our convenient location, and had a restful night's sleep in our comfortable beds. We also appreciate your kind words about our team and your loyalty as an ALL Accor Silver member. We are sorry that some aspects of your stay did not fully meet your expectations, particularly regarding the room lighting, breakfast selection and Wi-Fi connection. Your comments are valuable to us, and we will gladly share them with the relevant teams. Regarding the bottled water, we would like to clarify that the €15 is not an actual deposit charged to your account. We simply record the bottle in the room account, and the amount is only charged if you choose to take the bottle home with you. As part of our commitment to sustainability, we deliberately avoid placing disposable bottles in every room. We believe this approach helps reduce unnecessary consumption and waste while still allowing our guests to enjoy bottled water when needed. We would also like to mention that, although our breakfast buffet offers a selection of hot and cold items, our restaurant team is always happy to assist with additional freshly prepared options. You are welcome to ask our staff for coffee specialities served directly at your table, as well as freshly prepared hot egg dishes such as omelettes and fried eggs. We are sorry if this possibility was not sufficiently communicated during your stay. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience. Kind regards, Damian Hildebrandt

Customer review rating 3.5/5

Torben W. Couples - Confirmed reviews ALL

Good

Sehr geehrte Gäste, vielen Dank für Ihre Bewertung und die Zeit, die Sie sich dafür genommen haben. Wir freuen uns über Ihre Rückmeldung und nehmen diese als Ansporn, unseren Service und unsere Leistungen kontinuierlich weiterzuentwickeln. Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ann-Christin Koch Rooms Division Manager

Customer review rating 5.0/5

Elisabeth C. Families - Confirmed reviews ALL

We love staying at the Mercure because the customer service is excellent, rooms are beautiful, and the hotel food is fantastic.

Dear Elisabeth C., thank you very much for your review and the kind words about our hotel. We are very pleased to read that you always feel at home during your stays at the Mercure and that you have such positive things to say about our customer service and the rooms. We’re especially glad that we were able to help you quickly and easily when you accidentally booked the wrong hotel. Thank you very much for your comment about our breakfast buffet. We place great importance on offering a wide and varied selection. At the same time, we know that our guests’ expectations and personal preferences vary, and that everyone perceives the selection differently. We’re already looking forward to welcoming you back soon. Best regards, Finja Brett (Event Coordinator)

Other web-users rate our hotel

  • 752 reviews 8.7/10 Location
  • 942 reviews 6.9/10 Room
  • 929 reviews 9/10 Service
  • 14 reviews 6.2/10 WiFi
  • 606 reviews 8.4/10 Breakfast
  • 467 reviews 6/10 Comfort
  • 338 reviews 8/10 Cleanliness
  • 174 reviews 5.6/10 Amenities

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