Novotel York Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 3,842 reviews

Novotel York Centre - Image 1
Novotel York Centre - Image 2
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Novotel York Centre - Image 4

Description

Hotel extras

  • Onsite parking from £19.00 per night, Pet Friendly

  • Swimming pool & Sauna opened on 20th June 2024. Please pre-book 30 minute slot

  • Choice of flexible meeting rooms for events that work

  • Family Rooms available for 3 or 4 people

Our accommodation(s)

Book this hotel
Room 1

Choose comfort and space. A spacious room with a Queensize bed (160x200cm), en-suite bath or shower, sofa bed, flexible work area, 55'' LCD TV, free WiFi, hairdryer and tea/coffee facilities. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk
  • 3 pers. max
  • Bedding 1 x Queen size bed(s) and 1 x Single sofa bed(s)

Enjoy comfort in our family room with Queensize bed (160x200cm) & convertible sofa (to 2 single sofa-beds 70x190cm); en-suite bath or shower, complimentary WiFi, 55'' LCD TV, hairdryer, iron, safe and tea/coffee. 2 adults/2 children or 3 adults/1 child

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single sofa bed(s) x2

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Spacious room with two single beds (80cmx200cm) and a sofa, en-suite bath or shower, free WiFi, 55'' LCD TV, hairdryer, iron, laptop safe and tea/coffee facilities. Up to 3 people. If you need an accessible room please request this on booking comments

Max. number of persons
3

Bedding

Single bed(s) x2

Single sofa bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities

Bathroom

Bathroom Facilities

  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk

Enjoy all of our Superior room features, plus a Nespresso coffee machine, extra bathroom amenities and bathrobe & slippers. Up to 2 adults & 1 child.

Max. number of persons
3

Bedding

Single sofa bed(s) x1

Queen size bed(s) x1

Extra bed in room for child on request

Extra bed in room for adult on request

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk

Our deluxe rooms give you enhanced comfort and include Queensize bed (160x200cm), 55 flat-screen TV, free WiFi, mini-fridge, Nespresso coffee machine, ironing facilities, bathrobe, toiletries and slippers.

Max. number of persons
3

Bedding

Queen size bed(s) x1

Single bed(s) x1

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Bedding Facilities

  • Newspaper in room

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk

Enjoy a renovated spacious and beautifully designed Junior suite. It offers unparalleled facilities: Queensize bed (160x200cm), laptop safe, mini-fridge, hairdryer, Nespresso Coffee Machine, 2 x 55 inch TV, desk and ensuite bathroom.

Max. number of persons
4

Bedding

Queen size bed(s) x1

Single bed(s) x2

Baby crib on request

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Bathrobe
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • High speed internet
  • Wireless internet in your room

Tv Facilities

  • Satellite/cable colour TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Knock light for hearing impaired
  • Message alert
  • Phone light for hearing impaired
  • Safe deposit box in room
  • Security Peephole
  • Self-closing rooms
  • Smoke alarm in room
  • Visual alarm for hearing impaired

Comfort Features

  • Blackout curtain
  • Double Glazing
  • Hair dryer
  • Iron
  • Opening windows

Electric Facilities

  • 220/240 V AC

Room Services

  • Breakfast in bed

Working Area

  • Business Desk

Hotel location

Novotel York Centre

Fishergate
YO10 4FD YORK
United Kingdom

GPS:53.952728, -1.077586

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
  • 146 rooms
  • 4 rooms for people with reduced mobility
  • 124 family rooms
  • 5 connecting rooms
  • 146 non-smoking rooms
  • 4 floors

Languages spoken at the hotel

  • English
  • Spanish
  • French
  • Italian
  • Polish

Reduced mobility Facilities

100% Non Smoking Property

Laundry / Valet Services

  • Dry cleaning / Ironing

Lounge

  • Waiting area or lounge

Wi-Fi

  • High Speed internet
  • WiFi at the hotel
  • WiFi in the communal areas

Desk equipment available

  • Plugs and converters available on desks

Iron

  • Iron at reception

Check In & Check-out facilities

  • Express check-in
  • Express check-out
  • Late Checkout

Luggage storage

  • Luggage storage

Porter

  • Porter

Pets

Pets allowed Additional charge

Catering

One Restaurant

One Bar

Room service

  • Cold snacks
  • Hot meals

Breakfast

  • Buffet Additional charge

Business

7 Meeting rooms

Business Center

  • Self service business center

Family

Services for children

  • Play area

Sports and leisure

Bike rack facilities

  • On site

Boat excursions

  • Nearby

Boat excursions

  • On site

Bike rack facilities

  • Nearby
  • On site
  • Outdoor parking
  • Private
  • 120 parking spaces
  • Parking opened 24/7
  • Parking pricing: 18.5 GBP 18.5 GBP Per day

  • Parking for a month
  • Parking for a week

Services & equipment

  • Electric car recharging units 22 kVA

Security

  • Parking equipped with lights

Accessibility

  • Accessible parking

RESTAURANT

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Cooking style
International
Chef name
Arvind Kasireddy
Capacity
130
Accessibility
Accessible service
Opening hours
Monday
  • -
Tuesday
  • -
Wednesday
  • -
Thursday
  • -
Friday
  • -
Saturday
  • -
Sunday
  • -
Subsequent opening hours

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Free Wireless internet (WiFi)
  • Booster Seats available (for Baby)
  • Non Smoking Area
  • Reservation recommended
  • Terrace

Payment

  • Credit card

Accommodate food

  • Children menu
  • Gluten-free menu
  • Vegetarian menu

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting.Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Absorb the lively atmosphere at Novotel. In stylish surroundings, choose from an array of beers, wines and cocktails served by our fun and friendly staff. Our buzzing bar offers the perfect place to enjoy an evenings entertainment or relax and unwind.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,842 reviews

Customer review rating 2.5/5

Michael R. Families - Confirmed reviews ALL

Thank you for your feedback. While I am pleased to hear that our team provided friendly service, I regret that your room did not meet your expectations. We strive to offer value in all our services, and your comments will be taken into consideration for future improvements. Kind regards Peter

Customer review rating 5.0/5

Edyta L. Families - Confirmed reviews ALL

Customer review rating 5.0/5

Annette K. R. Couples - Confirmed reviews ALL

What a joy it was to welcome you back to Novotel York Centre! Thank you so much for taking the time to share such a wonderful review. We are delighted to hear that your first stay with your grandson left such a lasting impression that you returned with your husband. Knowing that you enjoyed the warm welcome from Kai, your spacious and comfortable suite, and the delicious lunch prepared by our culinary team truly means a great deal to us. We will be sure to share your kind words with Kai and the team — they will be thrilled to know they helped make your stay so memorable. It is wonderful to hear that your overall experience was fantastic. We sincerely hope you won’t have to wait too long for your next visit to the UK, and when you do return, we would be delighted to welcome you back to our hotel. Until then, thank you once again for choosing to stay with us, and we look forward to seeing you and your husband again! Kind regards, Peter

Customer review rating 5.0/5

Richelle P. Couples - Confirmed reviews ALL

Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, beautiful accommodation, and comfortable experience. It is always rewarding to receive such positive feedback from our guests and we hope to see you again soon. Kind regards, Peter

Customer review rating 4.5/5

Sarah S. Families - Confirmed reviews ALL

Thank you for your feedback. While I am pleased to hear that our team provided friendly service, I regret that your room did not meet your expectations. We strive to offer value in all our services, and your comments will be taken into consideration for future improvements. Kind regards Peter

Customer review rating 5.0/5

Edyta L. Families - Confirmed reviews ALL

Great one‑night stay at Novotel York Centre with our dog! Perfect location — really close to the city centre. Delicious food, lovely relaxing pool and sauna area, plus friendly, helpful staff throughout. Would definitely recommend and come back again

Customer review rating 5.0/5

Annette K. R. Couples - Confirmed reviews ALL

I visited this hotel with my grandson last July and I was so impressed with the service, the room and the food that I came back with my husband. The check in process was swift and thanks Kai for making our welcome memorable. The room - suite was fabulous - spacious clean and comfortable. We had lunch and the service staff and chef did an outstanding job - thank you. Our stay overall fantastic and I don't know when we will be back in the UK but will stay at the York Novotel again

What a joy it was to welcome you back to Novotel York Centre! Thank you so much for taking the time to share such a wonderful review. We are delighted to hear that your first stay with your grandson left such a lasting impression that you returned with your husband. Knowing that you enjoyed the warm welcome from Kai, your spacious and comfortable suite, and the delicious lunch prepared by our culinary team truly means a great deal to us. We will be sure to share your kind words with Kai and the team — they will be thrilled to know they helped make your stay so memorable. It is wonderful to hear that your overall experience was fantastic. We sincerely hope you won’t have to wait too long for your next visit to the UK, and when you do return, we would be delighted to welcome you back to our hotel. Until then, thank you once again for choosing to stay with us, and we look forward to seeing you and your husband again! Kind regards, Peter

Customer review rating 5.0/5

Richelle P. Couples - Confirmed reviews ALL

Great location, walking distance to centre. Beautiful room and comfortable stay. Me and my partner couldn’t fault out stay

Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location, beautiful accommodation, and comfortable experience. It is always rewarding to receive such positive feedback from our guests and we hope to see you again soon. Kind regards, Peter

Customer review rating 4.5/5

Sarah S. Families - Confirmed reviews ALL

Warm, friendly and efficient staff. Clean and well appointed room.

Customer review rating 3.5/5

Craig W. Solo - Confirmed reviews ALL

Downstairs reception, bar and modern referb. Then room shocker .. v basic and depressing. Toilet separate from shower with no sink to wash hands. Smell sulpur in shower room. Real shock not meeting modern standards

Thank you for taking the time to share your feedback. I am very sorry to hear that the bathroom facilities in your room did not meet the standard you expected, particularly in comparison with the modern refurbishment of our reception and bar areas. I completely understand your disappointment, and I apologise that the bathroom facilities left such a poor impression. The issues you have highlighted, the sulphur smell in the shower room, are clearly not the experience we want our guests to have. We take your comments seriously and will ensure they are raised with the relevant team for actions. Please accept our sincere apologies that we did not meet the standards you quite reasonably expected from us. Kind regards,

Customer review rating 3.0/5

Nicky G. Families - Confirmed reviews ALL

Visiting York on the way around the country. Hotel Allows Dogs - noisy ones that bark a lot! I love dogs but unruly and noisy ones should not be in the public areas and on the furniture.

Customer review rating 2.5/5

Timothy A. Couples - Confirmed reviews ALL

Bathrooms need updating. Toilet separate in a room no larger than a cupboard. Sink and hardware very old fashioned. Shower a dangerous slip hazard. Air conditioner broke down on second night of stay, although a fan was provided. Fancy light above desk did not work. Breakfast very unimpressive considering the price. No better than the free breakfast at Holiday Inn Express. Lounge/ bar was inviting. However overall would not recommend until rooms are updated.

Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your stay did not fully meet your expectations, and we apologise for the inconveniences you experienced during your visit. We are particularly sorry about the air conditioning breaking down during your second night, as well as the issue with the desk light. While we were pleased to provide a fan as an alternative, we appreciate that this was not an ideal solution and understand how this may have affected your comfort. We also appreciate your comments regarding the bathroom facilities, shower and overall condition of the room. We are continually reviewing our facilities and looking at ways in which we can improve the guest experience. Your comments will be shared with the relevant team. With regard to breakfast, we are sorry that the selection did not meet your expectations. We recognise that breakfast preferences can be quite personal, and while our offering is enjoyed by many of our guests, we appreciate that it was not to your taste on this occasion. We are, however, delighted to hear that you found our lounge and bar inviting. We value all feedback, both positive and constructive, as it helps us identify where improvements can be made. Once again, please accept our apologies that your experience fell short of expectations. We hope that you might consider giving us another opportunity in the future to provide you with a more enjoyable stay. Kind regards Peter

Customer review rating 5.0/5

Valerie B. Families - Confirmed reviews ALL

The hotel was comfortable, very clean and well located

Customer review rating 4.5/5

Carla C. Families - Confirmed reviews ALL

Comfy beds and good sized room. Delicious breakfast with lots of choice. Well located and walking distance from all the sights.

Customer review rating 5.0/5

Lino G. Families - Confirmed reviews ALL

The place was clean and tidy and the staff was attentive and kind.

Customer review rating 4.5/5

Mandy W. Couples - Confirmed reviews ALL

Great location , river path out the back of the hotel so u can walk into the city, friendly staff who can’t do enough for u , great choice of breakfast food , bar menu very reasonable (12 and a half percent service charge was the only let down ) rooms are lovely everything was clean and tidy would definitely stay again

Customer review rating 4.5/5

Wan Y. K. Families - Confirmed reviews ALL

Location, check in staff, breakfast (food and staff) and pool arrangement are the highlight Room looks a bit dated but still acceptable compared to the room rate.

Customer review rating 4.5/5

Bernadette R. Families - Confirmed reviews ALL

Location is about 15 to 20 minutes walk to centre of the attractions. Clifton tower is about 10 minutes walk. We booked the hotel for the pool but was disappointed as the pool is small and you need to book for a 30 minute slot, which I think is too quick. By the time you got changed, has sorted how the lockers work and is ready for the swim, 15 minutes have gone. Also, I was a bit annoyed by the guy at the reception who was wearing a headband, as he kept repeating that we can only use the pool for 30 minutes, which we already knew, and yet he did not even say any word to the two women who went in the pool before us. This just feels intimidating and unwelcoming. On the other hand, Namash and Anisha from the reception are very accommodating and friendly. Pawan and the other southeast asian lady from the restaurant are also very helpful and attentive to client's needs. Restaurant food is a bit pricey but good. The complimentary drink given being a member of all accor is welcoming indeed. Our room is clean, towels changed as needed and coffee and teas were topped -up daily. The toilet is separate from the bathroom but I think there should be a small sink in the toilet to directly wash the hands as it is inconvenient and unhygienic to transfer to the bathroom sink just to wash your hands after using the toilet, especially if someone has already entered the bathroom and you were left to wait just to wash your hands. Overall, we had 4 nights of good sleep with the aircon working and enjoyed our stay in York..Thanks Novotel.

Customer review rating 1.5/5

Jacqueline D. Families - Confirmed reviews ALL

Even though the staff at the hotel were very helpful and nice (only good things about the hotel), I would not stay here again. The rooms were 'prison like' with only one small window. The addiitional car park charges were extortionate, given the room rate was quite high for a small room and added an extra £37 to our stay! The are of the hotel was cloe to town but is also by the local weatherspoons and we did not feel safe walking back to the hotel later at night. The hotel was also very noisy at night and there was a row on our floor from a family who had fallen out. The breakfast was excellent to be fair and the staff in the kitchen very polite and quick. The hotel was also very tired looking and in need of refurbishment, given the price charged. Will not be recommending to any friends and family.

Thank you for taking the time to share your feedback. We are pleased to hear that you found our team helpful and friendly, and that you enjoyed the breakfast and received good service from our kitchen team. While we completely understand that everyone has their own personal preferences, we would not describe our rooms as “prison like”. Our rooms vary in size and layout, and we are sorry that the room you stayed in did not meet your expectations. We also appreciate your comments regarding the condition of the hotel, and your feedback will be taken into consideration as we continue to look at areas for improvement. With regard to parking, our charges are clearly explained across all of our booking and hotel websites, and I am sorry if this was not sufficiently clear to you prior to arrival. We believe our parking charges are competitive for York and, importantly, provide guests with the opportunity to leave their vehicle with us after checking out and continue to explore York without having to worry about moving their car in a hurry. In terms of our location, the hotel is situated by the river in a quiet residential area. We can only assume that the business you refer to is the one approximately a five-minute walk away, at the end of two streets. There are a multitude of routes available for returning to the hotel, and while we are sorry that you felt unsafe walking back later in the evening, we would not consider the immediate area surrounding the hotel to be unsafe. We are also sorry to hear that you experienced noise during your stay. Unfortunately, on occasion, we cannot control the behaviour of other guests, although we certainly appreciate how disruptive this can be, particularly at night. We do value your positive comments about our team and breakfast, and it is disappointing that other aspects of your stay meant that you would not choose to return. Thank you again for your feedback, as it helps us identify where we can improve the guest experience. Kind regards Peter

Customer review rating 4.5/5

Victoria C. Families - Confirmed reviews ALL

Nice hotel by City walls. Stylish bar with friendly staff. Food was good quality and had nice relaxed stay. Easy parking.

Customer review rating 4.5/5

Graham F. Solo - Confirmed reviews ALL

Close by the hussle and bussle of the city yet quiet in the tranquility of the patio by the river. The hotel is well maintained, staff are excellent

Customer review rating 4.5/5

Gemma B. Couples - Confirmed reviews ALL

Hotel has ample parking which was why we booked. Reception and bar staff super friendly asking about our stay. Good choice at breakfast. Location easy walking distance to city. Room was nice, bed and pillows comfortable, carpet cream so looked worn but still pretty clean. Overall would stay again.

Customer review rating 5.0/5

Roy P. Couples - Confirmed reviews ALL

Friendly helpful staff. Great location. Good sized quiet room.

Customer review rating 5.0/5

Owen P. Couples - Confirmed reviews ALL

We were very grateful to Favour, on Reception, for arranging an early check in for us; this was very much appreciated. We arrived early and to be able to park and plug our EV in was very convenient. The room and stay overall was excellent, as were the staff. Would definitely stay at this hotel again.

Other web-users rate our hotel

  • 2,336 reviews 9.3/10 Location
  • 3,219 reviews 6.5/10 Room
  • 3,017 reviews 8.9/10 Service
  • 32 reviews 5.6/10 WiFi
  • 1,661 reviews 6.1/10 Cleanliness
  • 1,358 reviews 8.8/10 Breakfast
  • 914 reviews 7.7/10 Pool
  • 706 reviews 4.8/10 Value

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