Novotel Paris Centre Bercy 4 stars

Customer review rating (ALL Rating) 4.6/5 3,084 reviews

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85 rue de Bercy, 75012 Paris, France

Description

Hotel extras

  • Opposite Accor Arena & Parc de Bercy. Paris ctr 10 min. Disneyland 40 min!

  • Close to metro lines 14 and 6 (fast access to the main cultural venues)

  • 7 brightly lit rooms for all your events!

  • Rooms with reduced mobility available; Contact us directly to book!

  • A restaurant with terrace, homemade and seasonal cuisine  

Our accommodation(s)

Hotel location

Novotel Paris Centre Bercy

85 rue de Bercy
75012 Paris
France

GPS:48.838944, 2.380797

Telephone
Fax +33 1 43 45 30 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Le Paris Bercy

Paris Bercy provides bistro cuisine in a friendly setting. Come and sample the menu prepared by our chef, Alexis Pinto, and his team. See you soon!

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  3,084 reviews

TripAdvisor Rating  4.0/5  1,985 reviews

The bed in room 124 is extremely uneven, hard and uncomfortable

Customer review rating 3.0/5

Burcak U. Families - Confirmed reviews ALL

My husband and I travel a lot and that was probably the worst hotel bed we have ever slept in. Time to get a new mattress, urgently! Your breakfast entertainment with the baloon twister and Minion was very appreciated by the kids.

Dear Sir, Thank you for sharing your feedback. We apologize for the discomfort you experienced with the bed in room 124. Please rest assured that we take your comments seriously and will address this promptly. We are delighted to hear that your children enjoyed the breakfast entertainment with the balloon twister and Minion. We appreciate your valuable input and hope to welcome you back for an improved stay. Richard LAINE Directeur / General Manager

Very good breakfast!

Customer review rating 3.5/5

Kim C. Families - Confirmed reviews ALL

Nice clean room, good breakfast, excellent location (near metro station). NO AIRCO! Room was very hot, we told this at the reception, they told us, the airco was not working, and we should open the window. However, there was a show in the arena next to us, and it was very loud (even with the window closed), so that was not an option.

Dear Mrs C, Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed the cleanliness of your room and the breakfast offerings. We sincerely apologize for the inconvenience you experienced with the air conditioning . Please note that our team is working diligently to address this issue promptly. We appreciate your understanding and hope to welcome you back for an improved experience. Sincerely, Richard LAINE Directeur / General Manager

Fairly good stay with rude frond desk staff

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Good location, clean room, good breakfast, I had the good stay until I checked out with the rude front desk staff. Upon check out, I was told that I had to get the refund of the city tax which I paid upon arrivial, that’s all. Of course I was a bit confused what was happening and I asked why, the Front Desk man only said I paid too much in an impatient tone, kept asking for my credit card. i was still confused and I asked again the reason, i just paid upon check in which you asked for. In the same time, anouther Front Desk women stand aside shouted to me “MISTAKE!”. OK you made the mistake and you did not explain to me or apologise, but even shouted at me. The previous good experience in your hotel were all disappeared.

Dear Mrs C, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had with our front desk staff during check-out. This does not align with the high standards of service we aim to provide. Rest assured that we will address this issue internally to prevent such incidents in the future. We appreciate your positive comments about our location, room cleanliness, and breakfast. Regarding the city tax refund, please note that it is our policy to refund any overpayment promptly. We apologize for any confusion caused during this process. Your feedback is invaluable to us, and we will make every effort to improve based on your comments. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely, Richard LAINE Directeur / General Manager

Good location, clean hotel and nice room

Customer review rating 5.0/5

Guy Families - Confirmed reviews ALL

Very happy with hotel and location

Dear Sir, We very much appreciate your lovely comments regarding your stay at the Novotel Paris centre Bercy It is always a pleasure to receive positive feedback. I will share them with our team as I am sure it will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, we are looking forward to welcome you again, Kind regards, Richard LAINE Directeur / General Manager

Good location

Customer review rating 4.0/5

Guy Families - Confirmed reviews ALL

Great place when you need to spend most of you stay near gare du nord, perfect with nice restaurants, be in central Paris and transport

Dear Sir, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Richard LAINE Directeur / General Manager

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Other web-users rate our hotel

  • 1,492 reviews 9.4/10 Location
  • 1,941 reviews 7.7/10 Room
  • 2,037 reviews 9.1/10 Service
  • 12 reviews 9.5/10 WiFi
  • 1,120 reviews 9/10 Breakfast
  • 751 reviews 8.5/10 Cleanliness
  • 284 reviews 7/10 Amenities
  • 8 reviews 2.5/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.