ibis Utrecht

ibis Utrecht 3 stars

Customer review rating (ALL Rating) 4.1/5 766 reviews

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Description

Hotel extras

  • On the edge of the centre and close to the highway

  • Multiple meetings rooms

  • Plenty of parking space for hotel guests

  • Bus stop in front of the hotel

  • Rental bikes available

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

ibis Utrecht

Bizetlaan 1
3533 KC UTRECHT
Netherlands

Telephone +31 30 291 0366

Fax +31 30 294 2066

  • U-OV:  5 Halte Den Hommel/ Welgelegen

  • NIEUWEGEIN/YSSELSTEIN:  OUDEN RYN

  • By plane

    AMSTERDAM SCHIPHOL At 30km / 18 miles

  • By plane

    EINDHOVEN WELSHAP At 120km / 75 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 60km / 37 miles

  • By car

    A2/A12 At 1km / 0 miles

  • By train

    UTRECHT CS At 2km / 1 miles

GPS:52.081987, 5.087952

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

CAFE

In the evenings, why not sample the different kinds of bar available in the various Ibis hotels? Savor a drink or snack with your friends or partner and enjoy the simple, laid-back atmosphere.

Our accommodation(s)

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  766 reviews

TripAdvisor Rating  4.0/5  641 reviews

Clean and comfortable

Customer review rating 4.0/5

Max Couples - Confirmed reviews ALL

Nice welcome and helpful staff. Clean and comfortable room and safe storage for bikes. A pleasant walk along the canal into the town centre.

Too distant from city centre, no restaurant, plastic pillows, not very competent staff

Customer review rating 1.0/5

Franz Business - Confirmed reviews ALL

I arrived at 9pm to learn that the restaurant was closed because of "problems with the kitchen". As I had walked from the train station I did not want to walk back to the city centre. The staff needed some time that at this time of the day only one restaurant was open clos by and that I should leave immediately as they close at 10pm. So I left and walked to the restaurant arriving at 9.20pm, just to learn that its kitchen closed half an hour ago and that I could not have dinner anymore. So, I did not get any dinner this evening. I did also not sleep so well, as the plastic pillows are too bulky and the matresses are very light, so they move and a gap opens between the two that is uncomfortable. I got up 1-2 times per night to adjust the matress again. For the bicycle the hotel charges 15 Euros per day which is in my view not ok if you are located so far away from everything. In sum, better take a better hotel closer to the centre.

Dear Franz, Thank you for your visit and feedback. I am sorry to read your arrival and first evening here was not the way it should have been. As we are still getting our team back together, it is very well possible that you encountered one of our new team members that do not know the area as well. I will definitely take your comments back to our team and hope to get a chance to welcome you again and to show you we could do better! Best regards, Laetitia - Operations manager

Pleasant situation

Customer review rating 5.0/5

Rob B. Families - Confirmed reviews ALL

Myself, son and two grandsons (age 12 and 11) stayed for five nights. It was for the school half term holiday. The two twin rooms were ideal for our needs. The beds were very comfortable and we slept very well. The rooms were clean and well maintained each day with fresh towels. The breakfast choices of food and drink were just what we required. There was plenty of choice and adequate amounts of each food selection. The dining room staff were unobtrusive and efficient. The reception staff were helpful, polite and knowledgeable

Dear Mr B., Thank you very much for your visit and kind review! I will make sure to pass on the compliments to the team here. We enjoyed having you and your grandsons here and hope to get to welcome you again! All the best, Laetitia - Operations manager

Alles was perfect.

Customer review rating 5.0/5

Cris Business - Confirmed reviews ALL

Goede kamer, goede service en prima bed.

Beste Cris, Hartelijk dank voor uw bezoek en feedback! Wat fijn om te lezen dat we alles goed voor elkaar hadden, zeker van een Silver member die weet wat te verwachten van een Accor hotel. Graag tot een volgende keer! Groet, Laetitia - Operations manager

Communication failed completely

Customer review rating 0.5/5

Th Business - Confirmed reviews ALL

Staff was not able to process my requests regarding the payment by credit card. Tried to explain several times on the phone and per mail.

dear TH, Thank you for finding the time to send us your feedback. I am afraid that the communication did indeed fail, though not in the way you seem to mean.I was here when you were in contact with my colleagues but clearly the actual issue was not properly cleared. We are, under contract with the companies, not allowed to just charge a credit card when it is not physically in the building. The only exception to this would be a credit card authorisation for that is 100% correct in stating the things that we can charge, when we can charge and that has proof of ID. I know that we have colleagues and other card accepting companies that are not this strict, but we have to be, especially when more than 1 detail is unclear or incorrect (such as the details of what can/ should be charged). Having said this, I am sorry that we were unable to explain this clearly and that this had a negative impact on your experience with us. I will be sure to address this with my team so that we can prevent the negative experience in he future. Kind regards, Reint - General Manager

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