Novotel Lisboa

Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.3/5 776 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Swimming pool, fitness club and play areas for children

  • 6 meeting rooms equipped for a capacity of 280 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

  • AEROBUS:  HOTEL/AEROPORTO SETE RIOS

  • Metro Blue Line:  BLUE PRAÇA DE ESPANHA

  • By plane

    AER INT LISBON At 7km / 4 miles

  • By boat

    CAIS DO SODRE At 7km / 4 miles

  • By car

    A1 At 2km / 1 miles

  • By car

    A2 At 2km / 1 miles

  • By car

    A5 At 5km / 3 miles

  • By train

    ESTAÇÃO SETE RIOS At 0km / 0 miles

  • By train

    LISBOA- STA APOLONIA At 6km / 3 miles

GPS:38.736981, -9.163274

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

A Bicicleta

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22:00.

Our accommodation(s)

Rooms are very comfortable, ergonomically designed with panoramic city views and amenities, such as LCD TV, sofa, desk, air conditioning, private bathroom. Choose between a king-size dbl bed or twin beds.

Our guest reviews

Our guest reviews for
Novotel Lisboa

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  776 reviews

TripAdvisor Rating  4.0/5  3,543 reviews

Average

Customer review rating 3.0/5

John S. Solo - Confirmed reviews ALL

Check in and Check out was dreadful. Where did the "hospitality/ smile" go ? Room was adequate, bathroom good, view = smallest window possible and permanently misted. Breakfast good but some detailing completely wrong.

Not appropriate for a business trip.

Customer review rating 2.0/5

Fabio L. Business - Confirmed reviews ALL

Bad support from concierge service for providing a solution for my need to have an electric adapter. There was no ability or willing to help. I had to go out to find a store where to buy one. The air conditioned of the room was not working and I had to sleep with 30 deg C of temperature!

Good stay

Customer review rating 5.0/5

Lloyd Families - Confirmed reviews ALL

It was a good weekend to unwind and have the kids enjoy swimming in the pool.

great stay and great location

Customer review rating 4.5/5

Paul G. Families - Confirmed reviews ALL

We arrived in the late evening and received excellent service, answering all of our questions. Rooms were requested close to each other and it was the case. both rooms had all the facilities we needed. Breakfast was a wonderful experience, catering for all tastes with cooked food, all manner of fruit and pastries to tempt you, personally made omelettes, fresh fruit juice and coffee.

well located and with pool close to shopping mall and fertagus station

Customer review rating 5.0/5

Andy R. Solo - Confirmed reviews ALL

Great location nice people good service nice big rooms always come back when I am in Lissabon

Easy to reach, good facilities

Customer review rating 5.0/5

Kym Couples - Confirmed reviews ALL

Easily reached from central Lisbon and direct metro (and short walk) from the Airport. Nicely presented hotel with good facilities, pool, gym and restaurant.

Cozy, convenient, confortable.

Customer review rating 4.5/5

Fabio Families - Confirmed reviews ALL

Very friendly staff, cozy room, metro stop close, easy parking, tasty breakfast.

Quiet

Customer review rating 4.0/5

Anthony Couples - Confirmed reviews ALL

All as expected

Fine

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Totally fine experience, room was cleaned and bed made which was nice. Hotel was nothing special - actually it allowed dogs which I didn't know and wouldn't have booked if I had known - I am allergic and pregnant, so this was a big turn off, though I didnt experience anything besides barking. Everything else was mediocre. Pool was fine, but not clear where to get towels, carpets & furniture quite shabby, restaurant mediocre. Price was good relative to other options with a pool, why we picked.

Clean, easy, friendly personnel

Customer review rating 5.0/5

Julie Families - Confirmed reviews ALL

At first we were disappointed by the location (not in the city centre and in a area with lots of buildings) but then we realized it was very easy to get to the city center via metro. However the way to the metro should be more proactively indicated by the receptionist or described via a poster because it was not that obvious (stairs outside). Also the fact that there is a supermarket and restaurants near Sao Sebastiao as well as a department store should be mentioned.

Overall Good

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Overall the hotel and location is nice, and suited quite well.

Dear OLIVER S., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Manager Assistant

A Most Restful Stay in This Green Varied and Affordable Capital City at Novotel Lisboa

TripAdvisor rating 4.0/5

84stephanew TripAdvisor review

We came to rest, enjoy the food and the surroundings and that is what exactly happened, plus our stay proved to be extremely affordable especially in an European Capital City. The room at Novotel is spacious, the cleaning staff kind and responsive to our demands and the buffet breakfast a royal treat (Try the omelette with the Cook Lady). We would recommend one improvement: to re-introduce soap among the bathroom toiletries during those virus-loaded times. Good job Novotel Lisboa.

Excellent location with access to public transport

Customer review rating 4.5/5

Gorban A. Families - Confirmed reviews ALL

For 7 days I had an excellent accommodation at Novotel. Breakfast is great and the staff is very nice. Cleanliness is the strong point. We will definitely stay at this hotel again.

Dear GORBAN A., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

Great stay

Customer review rating 4.0/5

Bradley Families - Confirmed reviews ALL

Pool could be heated for those cold days. Location a little far from centre. Reception very helpful and accommodating and friendly. Facilities always excellent with spacious rooms

Dear BRADLEY G., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

Great location, perfect stay

Customer review rating 5.0/5

Nigel E. Families - Confirmed reviews ALL

I stayed for a week with my grandson The hotel was clean and comfortable and the staff were considerate and friendly The breakfast was of a good standard being plentiful and well presented I used the Biciclette restaurant for dinner and whilst the menu choice was small the standard of food was excellent. This is the second time I've stayed at the Novotel and would have no hesitation in using it again

Dear NIGEL E., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

good property,

Customer review rating 4.5/5

Anton Couples - Confirmed reviews ALL

the room is spacious, however somepart of the room looks old,

Dear ANTONIUS STEPHEN S., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

the furniture in room was very old. the reception staff was rude

Customer review rating 0.5/5

Ramneek D. Families - Confirmed reviews ALL

i will never recommend this

Dear RAMNEEK D., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tatiana Ramos Front Office Assistant Manager

Good location, reasonable price

Customer review rating 5.0/5

Mike Solo - Confirmed reviews ALL

All very smooth and easy.

Dear MICHAEL T., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

Well located, staff very pleasant

Customer review rating 5.0/5

Anna P. S. Couples - Confirmed reviews ALL

Cleaning, comfortable and excellent staff

Dear ANNA PAULA s., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tatiana Ramos Front Office Assistant Manager

perfect

TripAdvisor rating 5.0/5

ariel471 Business - TripAdvisor review

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Dear Guest, Thank you very much for your time and your feedback regarding your stay in our hotel. It is very gratifying to receive such positive comments. We're glad that you enjoyed your stay with us. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager

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