Novotel Lisboa Hotel 4 stars

Customer review rating 4.2/5 9,619 reviews

Book this hotel
Room 1

Best price guarantee

How it works?
Novotel Lisboa
See on a map
+ 12 Services

Hotel extras

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Swimming pool, fitness club and play areas for children

  • 6 meeting rooms equipped for a capacity of 280 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • EUR 29 per night will be charged for pets Paying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Dry cleaning / Ironing Paying
Leisure and activities
  • Closed from October 1, 2017, to May 3, 2018
  • Fitness centre
  • Outdoor playground for children
  • Tennis
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 6 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1A
Nº de Registo:543
1099-051 lisboa
portugal

Tel: +351217244800

Fax: (+351)217244801


Check-in from 14h00

Check out up to 12h00

  • AEROBUS :  HOTEL/AEROPORTO SETE RIOS

  • Metro Blue Line :  BLUE PRAÇA DE ESPANHA

  • By plane

    AER INT LISBON At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4 miles

  • By car

    A1 At 2km / 1.24 miles

  • By car

    A2 At 2km / 1.24 miles

  • By car

    A5 At 5km / 3.11 miles

  • By train

    ESTAÇÃO SETE RIOS At 0.5km / 0.31 miles

  • By train

    LISBOA- STA APOLONIA At 6km / 3.73 miles

GPS :38.736981, -9.163274

Our accommodation(s)

Rooms are very comfortable, ergonomically designed with panoramic city views and amenities, such as LCD TV, sofa, desk, air conditioning, private bathroom. Choose between a king-size dbl bed or twin beds.

Our restaurants and bars

A Bicicleta

Type of cuisine: International

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22:00.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

BAR A BICICLETA

Cocktails, teas and light meals can be enjoyed in the bar. It is a very pleasant place to take the whole family or to have a work meeting.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 74

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Lisboa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,619 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,519 reviews

Big room, comfortable bed

Customer review rating 5.0/5

Anonymous Business - 21/07/2021 Confirmed reviews ALL

Business trip, I stayed at Novotel just for 1 night but it was enough to see that is really comfortable.

Dear ALEXANDRA C., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ângela Lopes Front Office Assistant Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Well located

Customer review rating 4.0/5

Silvino Solo - 15/06/2021 Confirmed reviews ALL

Good services

Dear SILVINO P., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ângela Lopes Front Office Assistant Manager www.accorhotels.com - www.novotel.com - www.mercure.com

Pleasant stay

Customer review rating 4.0/5

Zahyr C. Families - 07/06/2021 Confirmed reviews ALL

A short and pleasant trip

Dear ZAHYR C., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ângela Lopes Front Office www.accorhotels.com - www.novotel.com - www.mercure.com

Nice Stay and a good location

Customer review rating 5.0/5

Nuno Families - 07/06/2021 Confirmed reviews ALL

This hotel very good. For the price you get nice accommodation and is near the main Lisbon transportation network. You can walk to the Lisbon Zoo. You can eat on the restaurant because the food price is affordable. The breakfast is very good.

Dear NUNO MANUEL C., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ângela Lopes Front Office www.accorhotels.com - www.novotel.com - www.mercure.com

Getting a bit overpriced for the age of the Hotel

Customer review rating 3.0/5

Nuno C. Families - 02/06/2021 Confirmed reviews ALL

It was not the first time in this Hotel. I was a bit upset when booking a double single bed room for me and my daughter and the hotel had include a single couple bedroom with a sofa/bed to my daughter without telling me or advising. This was not great. The initial response was defensive, which actually makes it worst. I would prefer honesty and openness assuming the error from start. After, and in the next day the hotel did try to compensate with offer of breakfast etc, but honestly i would expect better. I only didn't change hotel because i had promised to use the pool with the little one, to be fair. Also the AC was not working, making bedroom very hot during the night. Finally and as per initial title, is noticeable the aging of the accommodation, mattresses and furniture, etc. making the experience a bit of an overpriced for what you get. Being an Accor Client i might consider other alternatives in the future to be honest. Kind Regards, Nuno C.

Great location, superb staff, and outstanding value

Customer review rating 5.0/5

Rene F. C. Solo - 17/11/2020 Confirmed reviews ALL

I stayed from 3 Nov to 11 Nov. This is my second visit to the property and it merited the second visit. With Novotel Lisboa, guests receive great customer service from staff, well-furnished rooms, reliable daily cleaning, quick check in, and efficient check out. The property is in a safe area near metro stations, El Corte Ingles shopping, Gulbenkian museum, cafes, ad restaurants.

Amazing staff

Customer review rating 5.0/5

Paula Solo - 25/10/2020 Confirmed reviews ALL

I had a wonderful staying thanks to the professionals that welcomed me and assisted me to have a great time in Lisbon. Everyone has been wonderful to me!

Old installation, not clear anticipated information on covid-19 restrictions

Customer review rating 3.0/5

Marcelo C. Families - 30/09/2020 Confirmed reviews ALL

A bit disappointed that swimming pool was closed due to covid-19 regulation, and no prior information was provided. Old facilities was another weak point - it would be great to know when booking if the hotel has new rooms or old ones

Clean spacious room with a beautiful bathroom

Customer review rating 4.5/5

Catalin Solo - 14/09/2020 Confirmed reviews ALL

I had a beautiful stay at the hotel, the stuff was very experienced and helpful and had a great time. It is located in a more quiet part of town with a lot of business centers, the metro is relatively close and from there you are connected with the whole city. I got to use the pool which was a nice touch in a warm day.

Nice Reception, Clean and Safe

Customer review rating 4.5/5

Fernando P. B. P. Families - 14/09/2020 Confirmed reviews ALL

One Good night only. To repeat, for sure.

Excellent hotel and lovely team

Customer review rating 5.0/5

John G. Solo - 13/09/2020 Confirmed reviews ALL

I think the best thing about the hotel is the team members. I had a fantastic stay and the service i received was of a very high standard. The location of the hotel is very convenient and my room was very spacious. I did not have breakfast so cannot review, however i did have dinner in the restaurant and the food was very good quality and nice atmosphere. The service at the Pool Bar was absolutely superb. I would definitely recommend and will be back in November.

Very well attended

Customer review rating 4.5/5

Mónica Families - 08/09/2020 Confirmed reviews ALL

We were very comfortable in the hotel, but we think the supplement for hosting a dog is too high, seeing that other hotels of the same brand are lower

Good value for money

Customer review rating 3.5/5

Dmytro Families - 03/09/2020 Confirmed reviews ALL

We stayed in the hotel for 2 days during our trip to Lisbon. I knew what to expect so there were no surprises. The hotel itself is OK. The location is 20 min by walk from metro so it is good for city discovery. If you are with car please note there is a strange pay system for the underground parking. You need to pay every time you leave the parking during the day. Although max price per day is 11 EUR if you leave/enter several times per day you will definitely pay more. We did not like breakfast. The choice of food was small, quality was average and you could not serve yourself because you had to ask the lady to give you the food. Overall opinion is a good hotel for couple of days. For longer stay consider other options.

Buen servicio y buena situacioy

Customer review rating 4.5/5

Amadeu Families - 16/08/2020 Confirmed reviews ALL

We had a good experience there. Service was very good.

Good stay

Customer review rating 4.5/5

Olivia Families - 13/08/2020 Confirmed reviews ALL

Friendly personnel, nice room and breakfast.

perfect

TripAdvisor rating 5.0/5

ariel471 Business - 08/02/2020 TripAdvisor review

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Dear Guest, Thank you very much for your time and your feedback regarding your stay in our hotel. It is very gratifying to receive such positive comments. We're glad that you enjoyed your stay with us. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager

Excelent option in Lisbon

TripAdvisor rating 4.0/5

rodriguespjr Family - 19/01/2020 TripAdvisor review

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Front desk attitude

TripAdvisor rating 3.0/5

kamani k Family - 11/01/2020 TripAdvisor review

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Nice stay

TripAdvisor rating 4.0/5

jaa609 Business - 08/12/2019 TripAdvisor review

Very good stay the only issue should be to improve the wifi in rooms. Breakfast is good enough, may be I¡ll ask for more fruts. The menu for restaurant is a litle short, not many options. The service is very good.

Absolutely terrible

TripAdvisor rating 1.0/5

RgSchmitt Business - 01/12/2019 TripAdvisor review

No option to turn heating off and cooling on, I had a terrible night due to the excessive heat and the staff told me that there's nothing that they can do. Terrible smell, breakfast didn't have any taste, old and degraded building, also: do you want to control your shower's temperature? Nope, not here. I won't come again, ever.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in lisboa