Customer review rating (ALL Rating) 4.1/5 2,201 reviews
Rooms are very comfortable, ergonomically designed with panoramic city views and amenities, such as LCD TV, sofa, desk, air conditioning, private bathroom. Choose between a king-size dbl bed or twin beds.
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Avenida José Malhoa 1 1A
Calls to a national
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Access: 100 m / 0.06 mi
Access: 500 m / 0.31 mi
Access: 2 km / 1.24 mi 10 min drive
Access: 2 km / 1.24 mi 5 min drive
Access: 5 km / 3.11 mi 10 min drive
Access: 6 km / 3.73 mi 1 hrs walk / 20 min drive
Access: 7 km / 4.35 mi 1 hrs walk / 15 min drive
12 EUR 12 EUR
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The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22:00.
Our guest reviews
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Loud , not friendly
TripAdvisor rating 1.0/5
Ashling W TripAdvisor review
We are currently staying in the hotel on our last night. The staff weren’t friendly at all to us when asking for places to go or see. Also when asked for room essentials like towels , coffee and milk. We were woken on the two mornings with loud drilling noise for the bedroom next door. Called down reception and was told a manager would be in touch. The drilling didn’t stop after either. Just ridiculous. Really ruined our stay this whole experience in the hotel.
Customer review rating 4.5/5
Josie Families - Confirmed reviews ALL
2 nights stay, before travelling to the Algarve
Dear JOSIE F., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com
Customer review rating 4.0/5
B. S. O. Solo - Confirmed reviews ALL
Dear BILGEHAN SAVAS O., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager www.accorhotels.com - www.novotel.com - www.mercure.com
Customer review rating 2.0/5
Natalia Business - Confirmed reviews ALL
The hotel is good, spacious and with convenient transport location. Good breakfasts. But all the advantages of staying are crossed out by the fact that the hotel has absolutely terrible wifi, with a speed like 20 years ago. It is impossible even to read a book from a computer normally, because the page is flipped for a minute. Wouldn't recommend for a business trip. No calls, no work can be done on this Wi-Fi. Another unpleasant moment is that the carpet in the room is dirty. It is impossible to walk without shoes. In Ibis, on the contrary, the Internet is fast and the rooms are cleaner, although it is half the price and also from your corporation.
Dear NATAL'YA E., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cláudia Gomes Guest Relation Manager
Large, modern hotel but read on for major demerits
TripAdvisor rating 3.0/5
traveldan21 TripAdvisor review
While attractive enough, there is nothing to really recommend this hotel for tourists. We were only here because it is a hotel suitable for large tour groups. There is very little in the neighborhood to walk to so a demerit in that regard. The one exception is that the hotel seems to make a special effort to serve families. For example, in the lobby just off the registration desk and across from the elevators is an area where kids can play video games. There is also a coloring desk in the breakfast area. So, this hotel may well work out fine for families with children. The bathroom had the most contemporary sink that I can remember seeing in a hotel room (see photo) but the style comes at the expense of needed counter space. In general, the room lacks basic functionality. There are zero USB plugs in the room to charge devices and only one side of the bed had one electrical outlet. This seems to be a major deficiency for Novotels in Spain and Portugal—nowadays, it is inexcusable to not provide ample outlets or charging capacity near nightstands. Probably the biggest fault we found of the hotel was that the air conditioning system was inadequate. The numbers were rubbed off on the control unit so one could not tell how to try to adjust the temperature cooler or warmer. It turned out, that didn’t matter since the temperature of the individual rooms were not adjustable and the central control kept all of the rooms way too warm. We spent two uncomfortably warm nights here, when the weather outside was actually quite temperate. In our view, this is an unacceptable aspect of a hotel room. The one high point for the hotel was the bountiful and tasty breakfast offering. The breakfast buffet included a variety of hot and cold selections. One of the offerings was a "pancake machine" that was very popular with kids. Also, don't miss the pastel da nata—the absolutely delicious Portuguese speciality pastry that we ate way too many of. (It somewhat resembles an egg custard that is associated with Chinese dim sum, but the pastry part is flaky like a croissant and the filling is more cream than egg custard.) Breakfast was also served in a very roomy and attractive area, including an outdoor patio area.
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Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website https://all.accor.com/ today, for a one-night stay within the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price