Novotel Lisboa Hotel 4 stars

Customer review rating 4.2/5 9,862 reviews

ALLSAFE approved hotel

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Room 1

Novotel Lisboa
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+ 19 Services

Hotel extras

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Swimming pool, fitness club and play areas for children

  • 6 meeting rooms equipped for a capacity of 280 people

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1A
Nº de Registo:543
1099-051 lisboa
portugal

Tel: +351217244800

Fax: (+351)217244801


Check-in from 14h00

Check out up to 12h00

  • AEROBUS :  HOTEL/AEROPORTO SETE RIOS

  • Metro Blue Line :  BLUE PRAÇA DE ESPANHA

  • By plane

    AER INT LISBON At 7km / 4.35 miles

  • By boat

    CAIS DO SODRE At 7km / 4 miles

  • By car

    A1 At 2km / 1.24 miles

  • By car

    A2 At 2km / 1.24 miles

  • By car

    A5 At 5km / 3.11 miles

  • By train

    ESTAÇÃO SETE RIOS At 0.5km / 0.31 miles

  • By train

    LISBOA- STA APOLONIA At 6km / 3.73 miles

GPS :38.736981, -9.163274

Hotel services

A Bicicleta

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22:00.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Hotel Services And Equipments
  • Hotel informations
    • 249 rooms
    • 3 rooms for people with reduced mobility
    • 47 family rooms
    • 10 connecting rooms
    • 249 non-smoking rooms
    • 10 floors
  • Languages spoken at the hotel
    • Brazilian
    • Portuguese
    • Spanish
    • English
    • Italian
    • French
    • German
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Desk equipment available
    • Shoe shine machine
  • Iron
    • Iron at reception
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Parking Lot in the hotel Additional charge
    • On site
    • Private
Well-being
  • swimming pool
    • Outside
    • On site
  • Fitness center
    • On site
Family
  • Services for children
    • Outdoor playground for children
    • Play area

Our accommodation(s)

Rooms are very comfortable, ergonomically designed with panoramic city views and amenities, such as LCD TV, sofa, desk, air conditioning, private bathroom. Choose between a king-size dbl bed or twin beds.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 74

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Novotel Lisboa

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

9,862 reviews

TripAdvisor Rating 4.0/5

3,530 reviews

Good, quiet location situated just outside the main, busy centre of Lisbon.

Customer review rating 5.0/5

Paul Couples - 19/10/2021 Confirmed reviews ALL

Good quality and selection for breakfast. Rooms were clean. I think cr parking should be free, especially for longer stays.

Extremely poor service & management

Customer review rating 2.0/5

Aa Families - 19/10/2021 Confirmed reviews ALL

Management were not present. Restaurant over priced & unable to answer our complaint. Service slow. Extremely slow!!! Breakfast basic - very basic. And packaged scrambled egg mix. Unwilling to make fresh. Unfriendly Cook at breakfast.

Excellent stay

Customer review rating 5.0/5

Anonymous Friends - 19/10/2021 Confirmed reviews ALL

Excellent location. Very good hotel.

Nice Stay

Customer review rating 4.0/5

Maria Business - 16/10/2021 Confirmed reviews ALL

It was business trip. So all what you need for business - quite far from tourist places. Perfect breakfast. Persona is very friendly.

Good stay, but internet quality rather poor

Customer review rating 3.0/5

Filipe D. S. Business - 16/10/2021 Confirmed reviews ALL

I had a quite positive experience. The staff were kind and helpful. The point that left me frankly unhappy was the rather poor quality internet. Slow and unreliable. Bumps you out and you use your roaming data without noticing. You send an email from your notbook but next day realise that it did not leave the outbox despite not being big. The hotel has to fix this issue as today, life depends too much on being interconnected.

Great location and friendly atmosphere in the Hotel NOVOTEL LISBOA

Customer review rating 5.0/5

Oskar B. Families - 13/10/2021 Confirmed reviews ALL

We've stayed in the hotel Novotel Lisboa one week in October and with all responsobility we recommended residence in this hotel and friendly atmosphere thakns to wonderful stuff. Delicious breakfast, nice and clean room cleaned up every day, very fast and comfortable conncection with Airport ( direct connection by red underground line), closeness to train station and another underground line made our stay really wonderfull. Perfect price in relation to service. Thanks one more time to Philip from reception for his help and professionalism and and all stuff who served breakfast. Regards to all Oskar with family

Well located; very good stay.

Customer review rating 4.5/5

Anonymous Business - 28/09/2021 Confirmed reviews ALL

Excellent as always.

Good Hotel

Customer review rating 4.0/5

Sérgio S. Business - 26/09/2021 Confirmed reviews ALL

I was in NOVOTEL Lisbon due professional questions

Very spacious

Customer review rating 4.5/5

Anonymous Couples - 22/09/2021 Confirmed reviews ALL

We thoroughly enjoyed our stay. All of the staff went out of their way to be incredibly helpful and friendly including reception, breakfast and the bar and restaurant. The only downside was that the hotel is in the flight path of Lisbon airport which meant some noise when by the pool.

well located convenient location.

Customer review rating 4.0/5

Anonymous Solo - 17/09/2021 Confirmed reviews ALL

comfortable accommodation at decent price

All good

Customer review rating 5.0/5

Anna Friends - 13/09/2021 Confirmed reviews ALL

All good,thanks

Dear ANNA R., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, André Gonçalves. Assistant Manager.

Best hotel Ever!

Customer review rating 5.0/5

Cris O. Couples - 05/09/2021 Confirmed reviews ALL

I have booked my holidays at Mercure Hotel, but due to covid restrictions, my reservation was changed to Novotel. I received a very good treatment from Novotel staff members. It's an amazing hotel, comfortable and spacious room, large parking, very good location, near tube station and the best thing - very good customer services. All staff members from reception are polite and do the best for the comfort of the guest. I really recommend Novotel Lisbon and I am sure that in my next travel to Lisbon, I will stay in Novotel again.

Good stay

Customer review rating 4.5/5

Georgona Families - 04/09/2021 Confirmed reviews ALL

Good stay, very nice breakfast and child friendly

Very good stay with wonderful service

Customer review rating 5.0/5

Alex Friends - 31/08/2021 Confirmed reviews ALL

The rooms and the standard overall is usual Novotel - slightly "tired" unfortunately but still a very good stay. Big bathroom, comfy bed, clean room, good public transport connections - what else can you ask from a hotel? Also, special mention to all the staff - very friendly, professional and ready to assist at all times.

Dear ALEXANDRA M., It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sincerely, André Gonçalves. Assistente Direção.

Well located, accessible to many other area of the Lisbon

Customer review rating 5.0/5

Mané Families - 28/08/2021 Confirmed reviews ALL

Very good indeed

Dear JULIAO M., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, André Gonçalves. Assistant Manager.

Nice stay

Customer review rating 4.0/5

David J. Couples - 28/08/2021 Confirmed reviews ALL

Overall very nice. Staff was great. Restaurant good. Room comfy and cool. Was mid august so loads of kids that dominated pool area but that’s not hotels fault. Stay was transferred from Mercure down the road which was a shame but Novotel was good.

Dear DAVID J., Thank you very much for taking the time to post this review. Satisfied clients are our greatest reward and it was a pleasure for us to be at your service. We will share your comments with our team. We are sorry about the transferred, but we are glad that we also have correspond to your expectations. We look forward to welcoming you again at Novotel Lisboa. André Gonçalves. Assistant Direction.

perfect

TripAdvisor rating 5.0/5

ariel471 Business - 08/02/2020 TripAdvisor review

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Dear Guest, Thank you very much for your time and your feedback regarding your stay in our hotel. It is very gratifying to receive such positive comments. We're glad that you enjoyed your stay with us. Comeback soon! Best regards, Cláudia Gomes Guest Relation Manager

Excelent option in Lisbon

TripAdvisor rating 4.0/5

rodriguespjr Family - 19/01/2020 TripAdvisor review

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Front desk attitude

TripAdvisor rating 3.0/5

kamani k Family - 11/01/2020 TripAdvisor review

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Nice stay

TripAdvisor rating 4.0/5

jaa609 Business - 08/12/2019 TripAdvisor review

Very good stay the only issue should be to improve the wifi in rooms. Breakfast is good enough, may be I¡ll ask for more fruts. The menu for restaurant is a litle short, not many options. The service is very good.

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