Novotel Lisboa Hotel 4 stars

I stayed from 3 Nov to 11 Nov. This is my second visit to the property and it merited the second visit. With Novotel Lisboa, guests receive great customer service from staff, well-furnished rooms, reliable daily cleaning, quick check in, and efficient check out. The property is in a safe area near metro stations, El Corte Ingles shopping, Gulbenkian museum, cafes, ad restaurants.

I had a wonderful staying thanks to the professionals that welcomed me and assisted me to have a great time in Lisbon. Everyone has been wonderful to me!

A bit disappointed that swimming pool was closed due to covid-19 regulation, and no prior information was provided. Old facilities was another weak point - it would be great to know when booking if the hotel has new rooms or old ones

I had a beautiful stay at the hotel, the stuff was very experienced and helpful and had a great time. It is located in a more quiet part of town with a lot of business centers, the metro is relatively close and from there you are connected with the whole city. I got to use the pool which was a nice touch in a warm day.

One Good night only. To repeat, for sure.

I think the best thing about the hotel is the team members. I had a fantastic stay and the service i received was of a very high standard. The location of the hotel is very convenient and my room was very spacious. I did not have breakfast so cannot review, however i did have dinner in the restaurant and the food was very good quality and nice atmosphere. The service at the Pool Bar was absolutely superb. I would definitely recommend and will be back in November.

We were very comfortable in the hotel, but we think the supplement for hosting a dog is too high, seeing that other hotels of the same brand are lower

We stayed in the hotel for 2 days during our trip to Lisbon. I knew what to expect so there were no surprises. The hotel itself is OK. The location is 20 min by walk from metro so it is good for city discovery. If you are with car please note there is a strange pay system for the underground parking. You need to pay every time you leave the parking during the day. Although max price per day is 11 EUR if you leave/enter several times per day you will definitely pay more. We did not like breakfast. The choice of food was small, quality was average and you could not serve yourself because you had to ask the lady to give you the food. Overall opinion is a good hotel for couple of days. For longer stay consider other options.

We had a good experience there. Service was very good.

Friendly personnel, nice room and breakfast.

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Very good stay the only issue should be to improve the wifi in rooms. Breakfast is good enough, may be I¡ll ask for more fruts. The menu for restaurant is a litle short, not many options. The service is very good.

No option to turn heating off and cooling on, I had a terrible night due to the excessive heat and the staff told me that there's nothing that they can do. Terrible smell, breakfast didn't have any taste, old and degraded building, also: do you want to control your shower's temperature? Nope, not here. I won't come again, ever.