Novotel Lisboa Hotel 4 stars

We've stayed in the hotel Novotel Lisboa one week in October and with all responsobility we recommended residence in this hotel and friendly atmosphere thakns to wonderful stuff. Delicious breakfast, nice and clean room cleaned up every day, very fast and comfortable conncection with Airport ( direct connection by red underground line), closeness to train station and another underground line made our stay really wonderfull. Perfect price in relation to service. Thanks one more time to Philip from reception for his help and professionalism and and all stuff who served breakfast. Regards to all Oskar with family

Excellent as always.

I was in NOVOTEL Lisbon due professional questions

We thoroughly enjoyed our stay. All of the staff went out of their way to be incredibly helpful and friendly including reception, breakfast and the bar and restaurant. The only downside was that the hotel is in the flight path of Lisbon airport which meant some noise when by the pool.

comfortable accommodation at decent price

All good,thanks

I have booked my holidays at Mercure Hotel, but due to covid restrictions, my reservation was changed to Novotel. I received a very good treatment from Novotel staff members. It's an amazing hotel, comfortable and spacious room, large parking, very good location, near tube station and the best thing - very good customer services. All staff members from reception are polite and do the best for the comfort of the guest. I really recommend Novotel Lisbon and I am sure that in my next travel to Lisbon, I will stay in Novotel again.

Good stay, very nice breakfast and child friendly

The rooms and the standard overall is usual Novotel - slightly "tired" unfortunately but still a very good stay. Big bathroom, comfy bed, clean room, good public transport connections - what else can you ask from a hotel? Also, special mention to all the staff - very friendly, professional and ready to assist at all times.

Very good indeed

Overall very nice. Staff was great. Restaurant good. Room comfy and cool. Was mid august so loads of kids that dominated pool area but that’s not hotels fault. Stay was transferred from Mercure down the road which was a shame but Novotel was good.

I enjoyed the hospitality, the service, the excellent breakfast and the facility as a whole as for location I would have expected not to have ibis Mercure and Novotel within 200 meters of each other a better selection of location around the city would have been better

Very well located and with a very good service. Nice restaurant and food. People very responsiveness and gentile when needed. I would recommend this hotel to all type of travels. Particularly due to its location

Receptionists at the check-in counter need more training on how to greet and deal with customers. e.g. no smile, not enthusiastic enough with customer dealings, very laid back and unwelcoming. Also, I was unable to contact the reception from our room as there was an issue with the phone line. So, I had to walk down to talk to them and made a request to provide some tea bags as there was none provided. Person {a girl} on duty on 7/1/20 evening promised to send me some tea bags to my room but they never arrived. So, I went to reception again on 8/1/20 morning to find a tea bag. Which I thought was unacceptable. Also, a man on duty on 8/1/20 morning was rude and his attitude is abrupt. I organised a hotel pick-up to go to the airport on 8/1/20. Since the pick up time provided by the company was too late, I asked this man if he could call the service provider to change the pick up time. His answer was, "no, absolutely not ( very harshly). This is the time you will be picked up and there is no change to this arrangement", So, I explained to him, since it is an international flight, we needed to be at the airport at least 2 hours earlier and insisted to make a call to the service provider to pick us up earlier. He hesitantly called them and abruptly 'told' me to 'go' and pick up the phone at a corner of the room to talk to the service provider. I was shaken. His attitude was totally unacceptable and his reaction to my polite and reasonable request was way below what a customer would have expected from a receptionist working for a well recognised hotel brand. As a member of the Accor Live Limitless, and a unit owner of the Accor chain in Australia, I found it difficult to ignore this kind of attitude from a staff member who is employed to serve their customers. I regret not talking to him to express my concerns about his behaviour then and there.

Very good stay the only issue should be to improve the wifi in rooms. Breakfast is good enough, may be I¡ll ask for more fruts. The menu for restaurant is a litle short, not many options. The service is very good.