Novotel Lisboa 4 stars

Customer review rating (ALL Rating) 4.0/5 2,331 reviews

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Description

Hotel extras

  • Hotel certified by Clean & Safe seal. Medical support offered.

  • Close to Lisbon Zoo and Calouste Gulbenkian Foundation

  • Close to many restaurants, cafes and transport

  • Seasonal swimming pool, fitness club and play areas for children.

  • 6 meeting rooms equipped for a capacity of 280 people

Our accommodation(s)

Hotel location

Novotel Lisboa

Avenida José Malhoa 1 1A
1099-051 LISBOA
Portugal

GPS:38.736981, -9.163274

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

A BICICLETA

The Bicicleta restaurant features a very cool modern design, decorated with bicycles and plants. It serves regional and international specialties until 22h.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  2,331 reviews

TripAdvisor Rating  4.0/5  3,687 reviews

Very nice hotel, unfortunately with a bad location

TripAdvisor rating 4.0/5

AlbertLosAngeles Solo travel - TripAdvisor review

I absolutely loved the hotel and have nothing negative to say about it. The only thing I didn’t like was the hotel’s location, which is far from the center of Lisbon. There’s nothing around the hotel, just other hotels and residential buildings. Even walking to the nearest grocery store takes about 12 minutes, and I didn’t find many restaurants nearby, so I had to walk quite a bit for lunch and dinner. If you want to be in the center of Lisbon with walkable access to all major sights, this hotel is not for you! Keep that in mind! Otherwise, the hotel is great! It’s updated, modern, and spotlessly clean. The front desk staff are nice, friendly, and professional. My check-in was very fast and easy. I had pre-arrival requests for a room on a high floor with a nice city view, and they kept that room for me. I also got 2 extra hours for a late check-out at no charge. I stayed at the hotel for only a few days, so I didn’t use the housekeeping service, but when I called the front desk to ask for fresh towels, the housekeeper brought them right away. My Superior Single Room with a queen-size bed looked exactly like the photos on the official hotel website. The room was very spacious, nicely designed, and perfectly clean. All the furniture was in perfect condition. I felt super comfortable in that room! I also need to mention that the room was quite soundproof - I barely heard any noise from the hallway. The Queen Bed was super comfortable. I loved having a sofa, which was soft and comfy as well. If I had to mention anything negative, it would be the closet size, which could be bigger. The closet in my room didn’t have enough space to fit all the clothes I had. I appreciated the electric plugs in the room - they were all over. I loved the bathroom design, and all the bathroom amenities were of the highest quality and worked perfectly, including the great shower water pressure and a new, strong, modern hair dryer. The Wi-Fi was very fast. I paid €139 per night, which feels somewhat reasonable given the hotel’s high quality. However, to be honest, it still feels overpriced, especially considering the inconvenient location far from the city center. I go to Lisbon every year and am familiar with hotel prices around town, so based on my experience, the rate I paid should be at least half of what I actually paid. I wanted to extend my stay by 2 extra nights, but the hotel was fully booked, so I had to move to another one. In general, it was hard to find a hotel in the city center for my extra dates, so I believe a big event was going on that week, which could explain the high hotel rates. To sum up, I absolutely recommend this hotel! Just be aware of the location and avoid it if you want to be in the heart of Lisbon.

Good ambience but no good service

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

The hotel was good, with good ambience and good rooms. However, the service was not so good. Our room was on 10 floor and our room phone was not working hence for any thing we were unable to contact the reception or room service. Inspite of telling them multiple times nothing was done about it. We paid a high price but not happy with the same. We did not even get tea refills after first night. Nor they did give us milk Inspite of asking for the same.

Dear HIRAL D., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cláudia Gomes Guest Relation Manager

Customer review rating 4.0/5

Jet Couples - Confirmed reviews ALL

Room was too warm. AC was not working

Dear JAMES T., Thank you for taking the time to tell us about your experience at the Novotel Lisboa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cláudia Gomes Guest Relation Manager

Agradable limpio

Customer review rating 5.0/5

Moldovan Families - Confirmed reviews ALL

Excelente

Dear ALEXANDRA S., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager

Satisfactory

Customer review rating 3.5/5

Nk Solo - Confirmed reviews ALL

The room was lovely, and clean. Good size. Lots of variety for breakfast, but terrible coffee. I stayed during the renovations - I was told renovations would begin at 10am - but 2 days the banging started at 8am which was not great for my sleep. The staff was lovely and very helpful.

Dear NDUNGE E. K., We very much appreciate your comments regarding your stay at the Novotel Lisboa. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cláudia Gomes Guest Relation Manager

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Other web-users rate our hotel

  • 1,193 reviews 7.6/10 Location
  • 2,160 reviews 5.4/10 Room
  • 1,564 reviews 7.7/10 Service
  • 102 reviews 5.2/10 WiFi
  • 1,388 reviews 8.7/10 Breakfast
  • 1,317 reviews 4.6/10 Comfort
  • 775 reviews 4.4/10 Cleanliness
  • 455 reviews 4.4/10 Value

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