Mercure Joinville Prinz Hotel 4 stars

TripAdvisor rating 4.0/5 548 reviews
Mercure Joinville Prinz Hotel
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+ 21 Services
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Hotel extras

  • Advantage 1

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Beauty salonPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Joinville Prinz Hotel

Rua Otto Boehm 525
Centro
JOINVILLE - SC
89201700
joinville
brazil

Tel: +554734819111

Fax: (+55)4734819120

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CURITIBA - AER AFONSO PENA At 120km / 74.56 miles

  • By plane

    JOINVILLE AIRPORT At 15km / 9.32 miles

  • By helicopter

    UNIMED At 8km / 4.97 miles

  • By car

    BR 101 At 5km / 3.11 miles

GPS :-26.302215, -48.854134

Our accommodations

The Mercure Joinville Prinz has considerable sized suites, all 388 sq ft (36 m²), air-conditioned and equipped with Wi-Fi, cable TV, hairdryer and private safe. We also have suites for people with reduced mobility.

Standard apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard apartment with twin beds

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Apartment with a double bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room With 2 Single Beds

  • Max. number of persons: 2
  • Area: From 36
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Luxury Room with a balcony and double bed

  • Max. number of persons: 2
  • Area: From 36
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PRINZ RESTAURANTE E LOUNGE

Photo non contractuelle / Strictly non binding

Bar with lounge music, serving a variety of drinks and aperitifs

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUEEN'S

Photo non contractuelle / Strictly non binding

Specializing in drinks and cocktails, as well as a unique space for meetings or informal get-togethers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUEEN'S COFFEE SHOP

Photo non contractuelle / Strictly non binding

Bar close to the pool with a snack menu for lunches, juices etc.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 272

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Joinville Prinz Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,054 reviews

tripadvisor

TripAdvisor Rating 4.0/5

548 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice bed, good sleep. No more highlights!

Customer review rating 4.4/5

Rk Families - 03/12/2019 Confirmed reviews ALL

Accor hotels offer good beds. Stayed 2 nights at Mercure Prinz, located in Joinvile, Brasil. Nice and quiet location. Service is good, as well restaurant. Room ar conditioning, sub-dimensioned and poorly positioned, forcing you to fix the directional fin to avoid the cold air flow directly towards you. Black-out curtains didn't close fully, preventing the room from going dark. Living termites found in bathroom indicating that a wooden furniture may be compromised by them. Breakfast too too expensive - almost US$12/person/day, considering that my wife's and my stay costed me US$55 , wo breakfast. Mineral water expensive as well - US$1,25 per 200ml bottle. One elevator (from a set of 2) out of order for one night. Annoying! It's a worn-out hotel building that requires a renovation

Olá Sr. Renato, Agradeço sua participação e detalhamento nos comentários. Isso nos permite identificar exatamente os pontos que não atenderam as expectativas do hospede. Estamos trabalhando em um projeto de reforma para substituição da marcenaria dos apartamentos. Apreciaria sua ajuda em relação a cobrança e ao valor do café da manhã: Não identifiquei em seu fechamento nenhuma cobrança relativa a café da manhã, porém caso tenha sido cobrado, o valor correto é de R$ 35,00 por pessoa/dia, algo em torno de US$8,00. Caso consiga nos ajudar com mais informações sobre este caso, fico a disposição para atende-lo. Cel (4….091 ma… Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Poor staff very old facilities

TripAdvisor rating 4.0/5

Daniel H Couples - 01/12/2019 TripAdvisor review

Unprepared staff. Very old and smelly rooms. Charger me for a bucket of Ice. The location of very good but it is as if the hotel stayed freezed on the 90’s. Sincerely it does not fita into Mercure standards.

The hotel was nice

Customer review rating 4.4/5

No N. S. Business - 27/11/2019 Confirmed reviews ALL

People were friendly and went out of their way to help us. We had extensive business meetings and they helped us with our crazy schedule, opening up the restaurant for a late lunch so we could meet with our contacts there.

Much more less than expected

Customer review rating 4.4/5

Mauricio Business - 15/11/2019 Confirmed reviews ALL

WC is really very close to the wall making it so uncomfortable besides it was lose and unstable making it even dangerous. Also, it is a miracle somebody answer at room service and at front desk.

Hello Mr. Mauricio, Sorry we missed your hosting expectation. Your comments are very important and serve to reevaluate the structure and services offered. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Excelente hotel

Customer review rating 4.4/5

Ricardo D. R. Business - 14/11/2019 Confirmed reviews ALL

Tranquila e eficiente

Olá Sr. Ricardo, Agradecemos sua participação! Ficamos honrados com uma avaliação tão boa, mas vamos continuar nossa busca pela excelencia, e com isso conseguir a nota máxima em todos os itens. Sua informação sobre a janela foi importante para nossa manutenção. Esperamos poder recebê-lo novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

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Customer review rating 4.4/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

- It was good. Just need to review the access card used there as the card had to be replaced 3 times (once a day)

Olá Sr. Pèrsio, Agradecemos sua participação! Estamos providenciando a troca dos leitores de cartão dos elevadores. O senhor teve problemas também na porta do apartamento? Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

It was ok for 1/2 nights stay

Customer review rating 4.4/5

Anonymous Business - 14/10/2019 Confirmed reviews ALL

The room was ok, not fancy but clean. The breakfast was not exceptional but it was good.

Olá Sr. Ricardo, Agradecemos sua participação e comentários. Esperamos poder recebê-lo novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Essencial

Customer review rating 4.4/5

Jorge Z. Business - 12/10/2019 Confirmed reviews ALL

Atendeu as minhas expectativas

Olá Sr. Jorge, Agradecemos sua participação! Esperamos poder recebê-lo novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Satisfying with hiccups in Internet connection at room

Customer review rating 4.4/5

Bakul Business - 03/09/2019 Confirmed reviews ALL

The stay was pleasant, the Staff wonderful , understanding and cordial. The only challenge was internet, but now they have fixed with in room routers.

Dear Bakul C., We very much appreciate your comments regarding your stay at the Mercure Joinville Prinz Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Great stay, nice convenient location.

Customer review rating 4.4/5

B. Business - 05/08/2019 Confirmed reviews ALL

Overall my stay was good. Some street noise but not sure if this can be corrected. barking dogs, trash truck pick-up.

hotel needs refurbishment

Customer review rating 4.4/5

Anonymous Business - 30/07/2019 Confirmed reviews ALL

Location and breakfast are excellent, however the hotel needs refurbishment. Old carpets / sofas.

Hello Mrs. Fabiana, Thank you for your participation and comments. We do have one of the best locations in joinville, and we are currently finalizing a renovation project for the hotel apartments. We hope to receive you again at another time. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Very Good

Customer review rating 4.4/5

Christiane Z. Business - 20/07/2019 Confirmed reviews ALL

New and nice remodeled room.

Simple and effective

Customer review rating 4.4/5

Guilherme P. R. Families - 30/06/2019 Confirmed reviews ALL

Everything happened as expected, with great quality and simplicity. I do have a feedback, though: The "main room" (where the small bed sits) there is no air conditioning. That made my sleep quite uncomfortable because days were hot and the air conditioner is not powerful enough to reduce the temperature of all rooms.

Dissatisfied with the service

Customer review rating 4.4/5

Bruno V. M. Business - 14/06/2019 Confirmed reviews ALL

I booked with double bed and when a did my check-in, the employee give me a room with a single bed

“Ok” stay

Customer review rating 4.4/5

Esteban Business - 09/06/2019 Confirmed reviews ALL

A little below expectations.

Dear Esteban Mario A., Thank you for taking the time to tell us about your experience at the Mercure Joinville Prinz Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Over my expectations

Customer review rating 4.4/5

Quezia C. Business - 09/06/2019 Confirmed reviews ALL

Good and large room - clean and well maintained. Good location of the hotel and staff very helpful. Breakfast nice served with good variety of items except for the quality of the coffee that was weak and overheated to keep warm.

disappointing

Customer review rating 4.4/5

Gilles L. Couples - 22/05/2019 Confirmed reviews ALL

hotel poorly renovated mixing new stuff with pieces of origin. Hotel staff not friendly Bed as comfortable as a rock

Bonjour monsieur L., Merci pour votre participation et vos commentaires. Nous sommes désolés de ne pas avoir répondu à vos attentes pendant votre séjour avec nous. Nous menons un projet de rénovation des appartements et espérons pouvoir vous accueillir à nouveau. Votre commentaire sur notre personnel est troublant et sera traité immédiatement. Cordialement Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Pesimo internet

Customer review rating 4.4/5

Anonymous Business - 27/04/2019 Confirmed reviews ALL

Pesimo internet

Hola, señora Diana, Agradecemos su participación y comentarios. Sentimos mucho por no haber atendido sus expectativas en relación a internet. Estamos trabajando para mejorar este servicio. Esperamos poder recibirla de nuevo en otra oportunidad. Atentamente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Mercure Joinville Pernz Hotel Trip April 2019

Customer review rating 4.4/5

Mercure A. 2. M. Business - 26/04/2019 Confirmed reviews ALL

The Mercure Joinville staff was outstanding from Check in to check out. Very professional and friendly. I appreciate the wonderful experience in this great location and city.

Hello Mr. K., Thanks for your participation and comments! We are delighted that you enjoyed your experience at Mercure Joinville Prinz. We hope to see you again soon. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Everything was great!

Customer review rating 4.4/5

Daniel Couples - 23/04/2019 Confirmed reviews ALL

Loved the hotel and the staff was very helpful.

Olá Sr. Daniel, Agradecemos sua participação e comentários. Suas palavras são muito importantes para continuar estimulando nossa equipe! Esperamos poder recebê-lo novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER
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