Mercure Joinville Prinz Hotel 4 stars

Customer review rating 4.4/5 5,277 reviews

Mercure Joinville Prinz Hotel
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+ 21 Services
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Room 1

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Hotel extras

  • Advantage 1

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Beauty salonPaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Joinville Prinz Hotel

Rua Otto Boehm 525
Centro
JOINVILLE - SC
89201700
joinville
brazil

Tel: +554734819111

Fax: (+55)4734819120

Check-in from 14h00

Check out up to 12h00

  • By plane

    CURITIBA - AER AFONSO PENA At 120km / 74.56 miles

  • By plane

    JOINVILLE AIRPORT At 15km / 9.32 miles

  • By helicopter

    UNIMED At 8km / 4.97 miles

  • By car

    BR 101 At 5km / 3.11 miles

GPS :-26.302215, -48.854134

Our accommodations

The Mercure Joinville Prinz has considerable sized suites, all 388 sq ft (36 m²), air-conditioned and equipped with Wi-Fi, cable TV, hairdryer and private safe. We also have suites for people with reduced mobility.

Standard apartment with 1 double bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Standard apartment with twin beds

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Apartment with a double bed

Accessible room
  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room With 2 Single Beds

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Luxury Room with a balcony and double bed

  • Max. number of persons: 2
  • Area: From 36 / 388 sq ft
  • Views: Mountain view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Apartments

Our restaurants and bars

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PRINZ RESTAURANTE E LOUNGE

Non contractual photo

Bar with lounge music, serving a variety of drinks and aperitifs

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUEEN'S

Non contractual photo

Specializing in drinks and cocktails, as well as a unique space for meetings or informal get-togethers.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

QUEEN'S COFFEE SHOP

Non contractual photo

Bar close to the pool with a snack menu for lunches, juices etc.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 272

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Joinville Prinz Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,277 reviews

tripadvisor

TripAdvisor Rating 4.0/5

560 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

WELL LOCATED AND IN GENERAL VERY GOOD SERVICE

Customer review rating 4.4/5

Ruben O. Business - 16/03/2020 Confirmed reviews ALL

PEOPLE AND SERVICE MAKE THE DIFFERENCE BEWTEEN ONE AND ANOTHER HOTEL. THIS IS MY SECOND TIME BECAUSE HAS BEEN MY BEST EXPERIENCE IN JOINVILLE

Dear Ruben O., We very much appreciate your comments regarding your stay at the Mercure Joinville Prinz Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Very good saty!

Customer review rating 4.4/5

Andre R. Business - 15/03/2020 Confirmed reviews ALL

The perfect place for a very good meal before a good night of sleep, in very comfortable room!

Olá Andre, Ficamos muito felizes com suas palavras! Esperamos poder recebê-lo novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Yes, god stay

Customer review rating 4.4/5

Filipe O. Business - 13/03/2020 Confirmed reviews ALL

Very clean hotel, good towels, full minibar, antique furniture and with a lot of use.

Customer review rating 4.4/5

Anonymous Business - 08/03/2020 Confirmed reviews ALL

Below average to other Mercure Hotels

Dear Alexander Nasse M., Thank you for taking the time to tell us about your experience at the Mercure Joinville Prinz Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

best place in joinville

Customer review rating 4.4/5

David C. Couples - 17/02/2020 Confirmed reviews ALL

the hotel is old style but well maintained and in a good location for all joinville. the beds are good and we had a peaceful night. check in was slow and not too "welcoming". breakfast varied and of good quality.

Very nice service

Customer review rating 4.4/5

Joseph K. Business - 21/01/2020 Confirmed reviews ALL

As an English speaking guest who does not speak Portuguese I found that most of your staff spoke excellent English and made me feel welcome. And the staff that did not speak English were still very polite and accommodating when the realized I did not speak Portuguese. As a foreigner this type of customer service is highly valued and makes for a comfortable stay. In fact I stayed at 3 different Mecure hotels on this visit (also Itajai and Navegantes) and found the customer service at each to be very welcoming and pleasant.

Hi Mr. K., Thank you for your participation and comments. We are very happy to know that you enjoyed your stay with us, and also very pleased to once again confirm that we have a great team working with us! We hope to be able to receive you again at another opportunity. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Wedding Stay

Customer review rating 4.4/5

Bretton Couples - 13/01/2020 Confirmed reviews ALL

Good Day, We enjoyed our stay at Mercure and the friendly staff.

Hello Mr. J., Thank you for your participation and suggestions for improvement. We are happy that you enjoyed your stay with us, and we hope to have the opportunity to welcome you again here at the Mercure Joinville Prinz, or at any of the several Accor hotels in the world. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER
Customer review rating 4.4/5

Chris L. Business - 08/12/2019 Confirmed reviews ALL

Nice room, very accommodating staff. Room service was rather poor. Several times I had to go down to the front desk to ask where it was

Dear Christopher Mark L., We very much appreciate your comments regarding your stay at the Mercure Joinville Prinz Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Nice bed, good sleep. No more highlights!

Customer review rating 4.4/5

Rk Families - 03/12/2019 Confirmed reviews ALL

Accor hotels offer good beds. Stayed 2 nights at Mercure Prinz, located in Joinvile, Brasil. Nice and quiet location. Service is good, as well restaurant. Room ar conditioning, sub-dimensioned and poorly positioned, forcing you to fix the directional fin to avoid the cold air flow directly towards you. Black-out curtains didn't close fully, preventing the room from going dark. Living termites found in bathroom indicating that a wooden furniture may be compromised by them. Breakfast too too expensive - almost US$12/person/day, considering that my wife's and my stay costed me US$55 , wo breakfast. Mineral water expensive as well - US$1,25 per 200ml bottle. One elevator (from a set of 2) out of order for one night. Annoying! It's a worn-out hotel building that requires a renovation

Olá Sr. Renato, Agradeço sua participação e detalhamento nos comentários. Isso nos permite identificar exatamente os pontos que não atenderam as expectativas do hospede. Estamos trabalhando em um projeto de reforma para substituição da marcenaria dos apartamentos. Apreciaria sua ajuda em relação a cobrança e ao valor do café da manhã: Não identifiquei em seu fechamento nenhuma cobrança relativa a café da manhã, porém caso tenha sido cobrado, o valor correto é de R$ 35,00 por pessoa/dia, algo em torno de US$8,00. Caso consiga nos ajudar com mais informações sobre este caso, fico a disposição para atende-lo. Cel (4….091 ma… Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Poor staff very old facilities

TripAdvisor rating 4.0/5

Daniel H Couples - 01/12/2019 TripAdvisor review

Unprepared staff. Very old and smelly rooms. Charger me for a bucket of Ice. The location of very good but it is as if the hotel stayed freezed on the 90’s. Sincerely it does not fita into Mercure standards.

Hello Mr. Daniel, We are sorry we have not met your hosting expectations. We hope to have a new opportunity to serve you. Sincerely, Manoel Duprat General Manager Mercure Joinville Prinz

The hotel was nice

Customer review rating 4.4/5

No N. S. Business - 27/11/2019 Confirmed reviews ALL

People were friendly and went out of their way to help us. We had extensive business meetings and they helped us with our crazy schedule, opening up the restaurant for a late lunch so we could meet with our contacts there.

Dear Anne Renee B., We very much appreciate your comments regarding your stay at the Mercure Joinville Prinz Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Much more less than expected

Customer review rating 4.4/5

Mauricio Business - 15/11/2019 Confirmed reviews ALL

WC is really very close to the wall making it so uncomfortable besides it was lose and unstable making it even dangerous. Also, it is a miracle somebody answer at room service and at front desk.

Hello Mr. Mauricio, Sorry we missed your hosting expectation. Your comments are very important and serve to reevaluate the structure and services offered. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Excelente hotel

Customer review rating 4.4/5

Ricardo D. R. Business - 14/11/2019 Confirmed reviews ALL

Tranquila e eficiente

Olá Sr. Ricardo, Agradecemos sua participação! Ficamos honrados com uma avaliação tão boa, mas vamos continuar nossa busca pela excelencia, e com isso conseguir a nota máxima em todos os itens. Sua informação sobre a janela foi importante para nossa manutenção. Esperamos poder recebê-lo novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

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Customer review rating 4.4/5

Anonymous Business - 08/11/2019 Confirmed reviews ALL

- It was good. Just need to review the access card used there as the card had to be replaced 3 times (once a day)

Olá Sr. Pèrsio, Agradecemos sua participação! Estamos providenciando a troca dos leitores de cartão dos elevadores. O senhor teve problemas também na porta do apartamento? Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

It was ok for 1/2 nights stay

Customer review rating 4.4/5

Anonymous Business - 14/10/2019 Confirmed reviews ALL

The room was ok, not fancy but clean. The breakfast was not exceptional but it was good.

Olá Sr. Ricardo, Agradecemos sua participação e comentários. Esperamos poder recebê-lo novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Essencial

Customer review rating 4.4/5

Jorge Z. Business - 12/10/2019 Confirmed reviews ALL

Atendeu as minhas expectativas

Olá Sr. Jorge, Agradecemos sua participação! Esperamos poder recebê-lo novamente em breve. Cordialmente, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Satisfying with hiccups in Internet connection at room

Customer review rating 4.4/5

Bakul Business - 03/09/2019 Confirmed reviews ALL

The stay was pleasant, the Staff wonderful , understanding and cordial. The only challenge was internet, but now they have fixed with in room routers.

Dear Bakul C., We very much appreciate your comments regarding your stay at the Mercure Joinville Prinz Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Great stay, nice convenient location.

Customer review rating 4.4/5

B. Business - 05/08/2019 Confirmed reviews ALL

Overall my stay was good. Some street noise but not sure if this can be corrected. barking dogs, trash truck pick-up.

hotel needs refurbishment

Customer review rating 4.4/5

Anonymous Business - 30/07/2019 Confirmed reviews ALL

Location and breakfast are excellent, however the hotel needs refurbishment. Old carpets / sofas.

Hello Mrs. Fabiana, Thank you for your participation and comments. We do have one of the best locations in joinville, and we are currently finalizing a renovation project for the hotel apartments. We hope to receive you again at another time. Sincerely, Manoel Duprat GERENTE GERAL - GENERAL MANAGER

Very Good

Customer review rating 4.4/5

Christiane Z. Business - 20/07/2019 Confirmed reviews ALL

New and nice remodeled room.

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