Mercure Joinville Prinz 4 stars

Customer review rating (ALL Rating) 4.3/5 1,033 reviews

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Mercure Joinville Prinz - Image 1
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Rua Otto Boehm 525, Centro, JOINVILLE - SC, 89201700 JOINVILLE, Brazil

Description

Hotel extras

  • No charge for children aged 8 or under staying with their parents

  • Event hall for weddings and graduations for up to 300 people

  • Hotel in Joinville with pool, sauna and massage room

  • 7-minute drive to Centreventos

  • Hotel in Joinville near the BR 101 highway

Our accommodation(s)

Room

Superior room with 1 queen-size bed, 1 single bed and 1 sofa bed.

Non contractual photo

  • 4 pers. max
  • 36 m² / 387 sq ft
  • Bedding 1 x Queen size bed(s) and 1 x Single bed(s) and 1 x Single sofa bed(s)

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Hotel location

Mercure Joinville Prinz

Rua Otto Boehm 525, Centro, JOINVILLE - SC
89201700 JOINVILLE
Brazil

GPS:-26.30254, -48.8556

Telephone
Fax +55 47 3481-9120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PRINZ RESTAURANTE, BAR E LOUNGE

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,033 reviews

TripAdvisor Rating  4.0/5  609 reviews

Good stay

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Good location, but there were termites in my room.

Dear Guilherme S., Thank you for taking the time to tell us about your experience at the Mercure Joinville Prinz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Viviane Summienski General Manager

good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

friendly staff

Dear Ekman Matti I., We very much appreciate your comments regarding your stay at the Mercure Joinville Prinz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Viviane Summienski General Manager

Well located, but bad experience

Customer review rating 1.0/5

Michela Couples - Confirmed reviews ALL

The hotel does not meet Mercure standards. The room and its facilities are extremely old and poorly maintained. The air conditioning is very noisy (it was impossible to use it because it was so noisy). The toilet seat is broken and the hygiene is poor. The bed is uncomfortable. The experience was not good. I arrived at the hotel very late and it was not possible to request a room change. Considering the price and its supposed classification as a 4-star hotel, it is disappointing that they keep the facilities without maintenance and renovation.

Dear Michela, Thank you for taking the time to tell us about your experience at the Mercure Joinville Prinz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Viviane Summienski General Manager

Negatively surprised

Customer review rating 1.5/5

Edson M. I. Business - Confirmed reviews ALL

I was overcharged at my previous stay and only found out because I filed a company expense report. The invoice for the stay plus the consumption did not add up to what was charged on the credit card. I reported this to the hotel employee and have not received a response yet. Hóspede: Edson Massaharu I. / Confirmação: 10… / UH: 1208 / Check-in: 2024-07-29 / Check-out: 2024-08-02

Boa Tarde Sr. Edson, Agradecemos os seus comentários no seguimento da sua estada no Mercure Joinville Prinz. Não deixaremos de partilhar os seus comentários com toda a equipe pois a sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Sobre o reembolso já verifiquei que o Andrei (chefe de recepção) está em contato para resolver o problema. Na expectativa de lhe acolher novamente queira aceitar os nossos melhores cumprimentos. Att. Viviane Summienski Gerente Geral

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Safe on the floor is a bad solution. You need to kneel down or lie down to use it.

Bom Dia Sra. Rafaelle, Agradecemos os seus comentários no seguimento da sua estada no Mercure Joinville Prinz. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe pois a sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de lhe acolher novamente queira aceitar os nossos melhores cumprimentos. Att. Viviane Summienski Gerente Geral

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Other web-users rate our hotel

  • 158 reviews 9.3/10 Location
  • 328 reviews 5.9/10 Room
  • 322 reviews 8.4/10 Service
  • 11 reviews 1.6/10 WiFi
  • 190 reviews 8.1/10 Breakfast
  • 128 reviews 2.7/10 Vibe
  • 119 reviews 6.2/10 Cleanliness
  • 73 reviews 4.2/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.