Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,369 reviews

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ALLSAFE approved hotel

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,369 reviews

TripAdvisor Rating  4.0/5  5,486 reviews

Two night stay

TripAdvisor rating 4.0/5

Dushkas Families - TripAdvisor review

We stayed for two nights. Comfortable room for three adults but disappointed only two cups, refreshments for two and two bathrobes and slippers. Good temperature control. The receptionist was helpful and friendly. We paid for the breakfast on one morning but were not that impressed with what we got for the cost. It was not very hot, the sausages were tasteless and bacon soggy. Half the price is a restaurant a few minutes walk away called turtle bay for breakfast or brunch and much nicer. We were there as one of our party was going to the convention. It was so busy and the bar tables had a lot of glasses and litter that had not been cleared away. We stayed in our room as much more peaceful! We could hear people running up and down the corridor and talking but only when they shouted or ran with heavy feet! Parking was convenient but expensive- £75! I usually email reception or use an app to order room service. This was not available at this hotel, which was surprising. We emailed front desk to ask the time of breakfast and got a response 36 hours later. Before we came it took about 48hours to get a response to the email we sent asking about early check in. I would have expected a large hotel as this, at the price, to be more responsive and up to date with technology.

Very responsive service

Customer review rating 5.0/5

Suryakenchana O. Families - Confirmed reviews ALL

The check in service was not great but subsequent responsiveness in service has been wonderful.

Dear O., Thank you for your review. We're delighted to hear that you found our service to be very responsive after check-in, and we appreciate your kind words. Our team strives to provide excellent service and it's rewarding to know that we have met your expectations. We do hope to welcome you back for an improved experience. Best wishes, Odhi Johanes, Senior Guest Relations

Good stay

Customer review rating 4.0/5

Charlotte Families - Confirmed reviews ALL

The stay was great. Majority of the staff were very helpful and room was very clean and comfortable. Mariana in the restaurant was very knowledgeable about dietary requirements and was extremely professional, attentive and friendly.

Highly recommended

TripAdvisor rating 5.0/5

Arbootnoot TripAdvisor review

Stayed for two nights on 12th February and was in an Executive Room on the 9th Floor. The room could not have been cleaner and the housekeeper who serviced the room after night one was very friendly and attentive to detail. Breakfast was brilliant with loads of choice and all very warm. Nayra at Reception couldn't have been friendly. Only 5 mins from the tube and bus station and local shops. Brilliant spot and definitely worth the visit

Dear Guest, Thank you for your review. We are very glad that everything met your expectations during your stay. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We are also pleased you were able to make the most of our tasty breakfast buffet, an ideal way to help start the day and our convenient location. We all hope that we'll be able to welcome you back. Best wishes, Odhi Johanes, Senior Guest Relations

Great stay

Customer review rating 4.5/5

Ulla Couples - Confirmed reviews ALL

Comfortable rooms, very good breakfast buffet and a nice bar.

Dear Ulla, We thank you for taking the time to share your feedback. We're delighted to hear you found our rooms comfortable and our breakfast buffet to your liking. It’s wonderful that our bar added to your enjoyment during your stay. We regret to hear about the plumbing issue you encountered in the bathtub. While we consistently aim for the highest standards in all our guest rooms, we will ensure that our maintenance team is aware of your feedback to prevent such issues in the future. Odhi Johanes, Senior Guest Relations

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Other web-users rate our hotel

  • 1,973 reviews 9.3/10 Location
  • 3,079 reviews 5.7/10 Room
  • 2,910 reviews 7.4/10 Service
  • 58 reviews 7.5/10 WiFi
  • 1,295 reviews 7.9/10 Breakfast
  • 1,242 reviews 5.6/10 Cleanliness
  • 50 reviews 8.1/10 Wellness Area

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