Novotel London West

Novotel London West 4 stars

Customer review rating (ALL Rating) 3.7/5 1,388 reviews

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Hotel extras

  • Flexible meeting space for up to 1,000 people

  • 240 parking spaces and 6 Coach bays - all chargeable services

  • Pet-friendly accommodation and facilities throughout

  • Three minute walk from Hammersmith Tube Station

  • State-of-the-art gym facilities for all guests

ALLSAFE approved hotel

Hotel location

Novotel London West

1 Shortlands, Hammersmith
United Kingdom

GPS:51.492115, -0.219759

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,388 reviews

TripAdvisor Rating  4.0/5  5,339 reviews

Marvellous service from Mary - a wonderful welcome and efficient stay thank you 😊

TripAdvisor rating 5.0/5

PictoriaVictoria TripAdvisor review

Our check in was happy and friendly - Mary was brilliant! We felt special thanks to her efficient and smiley processing at reception... and her tips about a travel app to help with our journeys whilst in the city too - top service and what an ambassador - super helpful, welcoming 😃 and made our minibreak experience a big chunk better.

Expensive centrally located hotel - need refurbishment and lesson in hospitality

TripAdvisor rating 4.0/5

CA_Ajay Business - TripAdvisor review

Located in the centre of London; room is spacious but need to be refurbishment front office staff need more hospitable Breakfast is well spread with courteous hostess but coffee taste is too bad Gym is pathetic, it’s been made just as tick mark very small and very limited Room are expensive considered service offered

Very loud music until midnight due to wedding function

TripAdvisor rating 2.0/5

RobB2088 TripAdvisor review

A very large wedding function was happening at the hotel. Room shakeing music until midnight with two little children. Very dissapointed. Generally hotel was clean and welcoming and breakfast was great. We were given a discount on a future stay at any Novotel hotel which i was satisfied with. Staf were great.

Customer review rating 1.0/5

Guest Families - Confirmed reviews ALL

rooms too hot - air conditioning not working. Not acceptable on rooms overlooking M40 where can't open windows

Dear Clare, Thank you for taking the time to share your feedback. Your satisfaction is one of our top priorities, and unfortunately, it seems that we did not meet all your expectations, and we would like to apologise. We are sorry you felt our service was not up to our usual high expectations; rest assured, this will be reviewed with our team. We also regret that the temperature of your room was not to your liking. All our rooms are equipped with air cooling; nonetheless, we encourage guests to let us know of any concerns while on-site so we may find a comfortable solution. We hope we can provide you with an improved stay in the future. Kind regards, Lea Manalo, Guest Relation Manager

Excellent hotel with great service

Customer review rating 5.0/5

Ilse Business - Confirmed reviews ALL

I enjoyed my first visit to this hotel. Reception staff Teopista and Kanny made me feel so welcome. I received an upgrade to an executive room. I had a nice chocolate surprise and personalised welcome card.

Dear Ilse, Thank you for taking the time to share your feedback. We thank you for your kind comments about our team, who work hard to ensure that we deliver the best service and always meet your expectations. We will be sure to pass your compliments on to Teopista and Kanny. Rest assured, we have taken good note of your comments and will certainly be taking it into consideration. We do hope to be able to welcome you back in the future. Kindest regards, Lea Manalo, Guest Relation Manager

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Other web-users rate our hotel

  • 1,027 reviews 9.1/10 Location
  • 1,825 reviews 4.9/10 Room
  • 1,505 reviews 6.6/10 Service
  • 31 reviews 7.8/10 WiFi
  • 802 reviews 4.9/10 Cleanliness
  • 790 reviews 7.1/10 Breakfast
  • 449 reviews 4.5/10 Vibe
  • 379 reviews 5/10 Value

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