Novotel London West 4 stars

Customer review rating (ALL Rating) 4.0/5 2,061 reviews

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1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 40 flexible event spaces for up to 2,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

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Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  2,061 reviews

TripAdvisor Rating  4.0/5  5,534 reviews

Good location

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

The hotel meets our requirements as we are regular guests.

Dear Guest, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay at Novotel London West was up to your standards as a returning guest. It is wonderful that you find our hotel's location convenient and that you had no difficulties with our website's user experience. We pride ourselves on our prime location just a short walk from Hammersmith Apollo and the extensive shopping and dining options at Westfield London. Our team is always on hand to ensure our guests have a seamless experience, from browsing our services online to enjoying the comfort of our modern rooms and facilities. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager

Well located, welcoming stuff

Customer review rating 4.0/5

Gunta L. Business - Confirmed reviews ALL

The stuff was welcoming and very helpfull. It is visible that the rooms are not recently renovated or redesigned and there were some weird noises in the toilet in the night. Everything was clean and personnel is very polite.

Dear Gunta, We would like to thank you for this review about your recent experience in our hotel. We are delighted that our convenient location, accommodating staff, and the cleanliness of our hotel met your expectations. Our team takes pride in providing a hospitable and tidy environment for our guests. However, we regret to hear that certain aspects of your stay fell short of expectations. We understand that the design of the room and unexpected noises in the night can impact the comfort of your stay. Additionally, the issue with the email confirmation process, lighting in the room, and the placement of the bathroom light switch have been noted for review. We are also taking your feedback seriously regarding the need for clearer communication about our sustainable initiatives, as we aim to be transparent and proactive in our Planet 21 program's efforts. Finally, we are pleased you could take advantage of our prime location, just a short walk from Hammersmith Apollo and the vibrant Westfield London. We hope the proximity to these attractions, along with our dedicated staff and high cleanliness standards, will inspire a return visit. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Anastasios Agiannitis, Guest Relations Manager

My new favourite hotel in London

Customer review rating 4.5/5

Ines Friends - Confirmed reviews ALL

I stayed for one night, had a reunion with my friends from Scandinavia, who were staying at the hotel and thus I booked it too. The price was good and I am really happy that I choose it. Room had everything you need, beds comfortable, restaurants and bar are fine, but most of all I liked the service and the front desk. I was allowed to check out one hour later, it was great help. Polina at the front desk (when checking in) was extremely nice and friendly, she gave us great advices. Nice area around - we even saw some Caribbean music & food festival. Shops and cafes are excellent. Fish restaurant Faber and Georgian restaurant across the river really good! Coming back here, need to explore the spa...

Dear Ines, We would like to thank you for this review about your recent experience in our hotel. We are thrilled to hear about your positive experiences at our hotel. We are delighted that you enjoyed the comfort of our beds, our fine dining options, and the overall service provided by our diligent staff. It's wonderful to know that our location enhanced your stay, with nearby shops, cafes, and vibrant local events adding to the enjoyment of your visit. However, we regret to hear about the sink issue you encountered. Our team is attentive to such matters and will ensure that such inconveniences are minimized for all our guests. Finally, we are pleased that you found our front desk service to be accommodating, allowing for a smooth and helpful check-out process. Our team member Polina will be recognized for her excellent service and the positive impact she had on your stay. The charm of the surrounding area is indeed a highlight for many of our guests, and we're glad it contributed to making Novotel London West your new favourite hotel in London. The entire team really hope we can welcome you back on a future occasion. Kindest regards, Anastasios Agiannitis, Guest Relations Manager

Excellent and Greta upgrade

Customer review rating 5.0/5

Martin Business - Confirmed reviews ALL

Lovely stay and very nice upgrade on the room

Dear Martin, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your stay at Novotel London West was enjoyable and memorable. It is wonderful that the complimentary room upgrade added to the comfort and satisfaction of your visit, showcasing our commitment to providing excellent service and accommodations. We take pride in our spacious, contemporary rooms equipped with a range of amenities, from Nespresso coffee machines to soundproof windows, ensuring a peaceful and luxurious experience. We look forward to seeing you again soon. Best regards, Anastasios Agiannitis, Guest Relations Manager

Restful stay

Customer review rating 5.0/5

Mrs W. Business - Confirmed reviews ALL

Lovely room on 9th floor, nice view. Clean, comfortable, all amenities. Staff friendly, helpful.

Dear Mrs, Thank you very much for your kind review. We are genuinely delighted to hear about the positive aspects of your stay. We are pleased that you found the room on the 9th floor to your liking with its pleasing vista. The effort we put into maintaining our rooms to a high standard of cleanliness and comfort, equipped with a range of amenities for your convenience, is evident in your feedback. Additionally, it is wonderful to learn that our team's friendly and helpful service contributed positively to your experience. Our commitment to sustainability is also a priority for us, and we're glad that our initiatives met your approval. However, we note your concern regarding the car parking reservation. We understand that clear communication is critical, and we will ensure that our booking process provides all necessary information about our parking services upfront for a more seamless experience. Nonetheless, we hope that the location of our hotel, being a short walk from Hammersmith Apollo and Westfield London, added value to your stay with us. It's great to know that you could also appreciate our efforts in minimizing waste, especially with our bathroom amenities. We are looking forward to the opportunity to host you again and further exceed your expectations. Best wishes, It would be a pleasure to welcome you back. Best wishes, Anastasios Agiannitis, Guest Relations Manager

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Other web-users rate our hotel

  • 2,122 reviews 9.4/10 Location
  • 2,916 reviews 6.1/10 Room
  • 3,000 reviews 8.1/10 Service
  • 64 reviews 6.2/10 WiFi
  • 1,209 reviews 8.4/10 Breakfast
  • 1,116 reviews 6.2/10 Cleanliness
  • 54 reviews 8.7/10 Wellness Area

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