Novotel London West 4 stars

Customer review rating (ALL Rating) 3.9/5 2,315 reviews

Best price
guarantee
Novotel London West - Image 1
Novotel London West - Image 2
Novotel London West - Image 3
Novotel London West - Image 4
1 Shortlands, Hammersmith, W6 8DR LONDON, United Kingdom

Description

Hotel extras

  • 33 flexible event spaces for up to 1,000 attendees

  • Onsite car and coach parking

  • 3 minute walk to Hammersmith station for access to Central London and Heathrow Airport

  • Pet-friendly rooms available

  • State-of-the-art gym

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Novotel London West

1 Shortlands, Hammersmith
W6 8DR LONDON
United Kingdom

GPS:51.492115, -0.219759

Telephone
Fax +44 20 8741 2120

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,315 reviews

TripAdvisor Rating  4.0/5  5,503 reviews

Great Stay!

Customer review rating 5.0/5

Michael E. W. Families - Confirmed reviews ALL

Such friendly and helpful staff, the classy design of the hotel and the comfort of the rooms gave us a great stay.

Dear Edward W., Thank you for such a great review. We are delighted to hear that you appreciated our fast and great service, as well as the quality of your room. Our team strives to provide a comfortable and enjoyable stay for all our guests, and your kind words are truly encouraging. We look forward to a return visit from you in the future. Best wishes, Odhi Johanes, Senior Guest Relations

very unpleasant experience and finantiaol loss with no cooperation

TripAdvisor rating 1.0/5

ronit76 TripAdvisor review

this was horrible, the hotel had a computer system problem, they cancelled my reservation AFTER I checked in, multiple times my room was blocked, even after I payed them full amount and the best- now I am charged by booking for a no show. Nobody is responding ....Worst hotel I have ever been to.

Dear Ronnie, Thank you for taking the time to review your stay. We are deeply concerned to learn of the issues with your reservation and the subsequent challenges that arose. It is most unsettling to hear that your room access was repeatedly blocked, even after the full payment was settled. Additionally, the distress caused by the incorrect no-show charge is something we take seriously. Please rest assured that our team is committed to ensuring the comfort and satisfaction of our guests, and what you experienced is certainly not the standard we strive to uphold. While we cannot change the past, we are earnest in our efforts to review and improve our procedures to prevent such occurrences in the future. We are truly sorry for any inconvenience this may have caused you during your visit. We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards, Kanny Diarra, Guest Relations Executive

Convenient location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Comfortable rooms and convenient location. However, very busy especially at breakfast time.

Dear Guest, Thank you for reviewing your recent experience. While we are pleased you enjoyed your overall stay and found our location convenient, we're sorry to hear that our rates weren't exactly what you had been expecting. We do try to keep our prices as competitive as possible but special events, occupancy and even the time of the year may cause them to fluctuate. We hope to welcome you back. All the best. Ashleigh Hector, Guest Relations Executive

Food poor and cold room over priced

Customer review rating 3.0/5

Aaron G. Business - Confirmed reviews ALL

Heating had been turned off was given a oil heater in a prem room very poor standerd , also breakfast dry and same with evening food at bar

Dear Aaron, Thank you for taking the time to review your stay. We are sorry that you felt our high standards of service weren't reached on this occasion. We would have liked to have met your requirements. We truly value all feedback and rest assured, your comments will be reviewed with all our team. Moreover, we are very sorry that your dining experience was not completely satisfactory and would like to extend our sincere apologies. Please do let us know of any concerns at the time, so we can provide a solution. We are looking forward to welcoming you again. All the best! Ashleigh Hector, Guest Relations Executive

Well located

Customer review rating 4.0/5

Dhaval D. Families - Confirmed reviews ALL

Rooms ok. Sofabed not cleaned. Bathroom appearance average. Breakfast menu 👍

Dear Dhaval D., Thank you for taking the time to review your stay. We are delighted to hear that you found our location to be advantageous, with convenient access to local attractions and public transport. However, it is with regret that we note your dissatisfaction with the cleanliness of the sofa bed. Rest assured, our team is dedicated to maintaining impeccable standards of cleanliness and comfort, and this feedback is atypical of the guest experience. We apologize for any inconvenience you may have encountered. We are pleased that you felt recognized as a valued ALL member. Our aim is to ensure that every guest feels appreciated and acknowledged throughout their stay. Your patronage and loyalty are truly important to us. We are looking forward to welcoming you again. All the best! Kanny Diarra, Guest Relations Executive

In partnership with TripAdvisor

Other web-users rate our hotel

  • 2,040 reviews 9.3/10 Location
  • 3,022 reviews 5.9/10 Room
  • 2,934 reviews 7.6/10 Service
  • 56 reviews 7.6/10 WiFi
  • 1,280 reviews 8.2/10 Breakfast
  • 1,196 reviews 5.7/10 Cleanliness
  • 56 reviews 7.6/10 Wellness Area

Powered by Trustyou

Our other establishments nearby

All our hotels in London

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.