Novotel Breda

The guy working during night is the most aggressive and rude person I never met in my life . He say to guest : shout up , relax . You don't talk to guest like that . I am paying money to be welcomed not to be treated like a sheet . This service is the worst , rubbish staff member honestly , he should not work in a front desk . Plus he did not want to sell me water , simple water or a soft drink. Water )??? I will report you to nl governament for refusing giving water , water ??????

The guy working during night he is aggressive , rude and not welcome . He treat people like sheet , he is not respectful. This person should not work in customer service . He is aggressive . He told me shout up . Realax . What ?? You talk to a guest like that . So in this hotel they treat people like animals . The guy in the night he did not want to give me a bottle of water even paying . This is an horrible place . The same guy made a violation of privacy during the night came in my room , wanted to Chaco inside . ??? This place is horrible .

First of all the room was extremely overpriced (€220,-) and secondly we slept very poorly because of loud and drunk other guests who returned from party or festival all during night and hotel staff did nothing. In fact when we told reception next morning, staff said they put in ear plugs themselves. And on top of this we rented hotel bicycles to go to the city center. It would have been nice from hotel staff to inform us that bicycles in the city need to be parked in special bicycles or they will be removed. That info would have saved us a fine and the hassle of retrieving the bicycles

This hotel was booked for EV charging, food and a good nights sleep as we travel through Europe. Unfortunately we got none of it during our stay. The restaurant was closed so we could not get food here. The EV charger does not work for Teslas or international cars. So you cannot charge your car here. If you are put by a room near a lift like we were, it will keep you up all night with people coming and going and stopping outside talk. When I told reception in the morning, they sympathised but said there was nothing they could do now…They didn’t even offer us a coffee! What a very disappointing service, which is why I am putting up this review. This will be our first and last time staying at a Novotel.

Generally this was a great stay, some issue with checking in and less than helpful staff, but this turned out just to be an isolated case and the rest of the staff were wonderful, really very helpful and welcoming.