Hotel Grand Mercure São Paulo Ibirapuera 5 stars

Name: Hotel Grand Mercure São Paulo Ibirapuera
Address: SÃO PAULO, 04021051, BRAZIL
Telephone: (+55)1132010800
Rating: 4.5

Customer review rating 4.5/5 6,765 reviews

ALLSAFE approved hotel

Hotel Grand Mercure São Paulo Ibirapuera

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Hotel Grand Mercure São Paulo Ibirapuera

Upscale hotel for business and leisure

The Grand Mercure São Paulo Ibirapuera hotel, located 0.62 mi from Ibirapuera Park, is ideal for guests on leisure or business trips, or those celebrating special occasions. Enjoy dinner in the P Verger restaurant, serving the best international cuisine w ith a regional twist, or happy hour at the Aboo bar on Wednesdays. For a complete upscale experience, the hotel offers free Internet throughout, a spectacular breakfast in the Aquarelle restaurant and a bakery with the best millefeuilles in São Paulo.

Stay in an area with many cultural and tourist attractions. Ibirapuera Park is a 6 min walk from the hotel; visit the obelisk and enjoy the scenery. The Museum of Image and Sound is just 16 minutes away. Av. Paulista, with its culture, stores and events like the carnival and lgbtqi+ pride parade, is just a 17 min drive from Grand Mercure Ibirapuera. Pacaembu Stadium and Soccer Museum are a 22 min drive.

The hotel offers a fantastic range of services and a refined and complete infrastructure. Excellent location for visitors to the city's main attractions. Book at Grand Mercure São Paulo Ibirapuera.

Hotel extras

We are a pet friendly hotel. Charges apply.
Try a mil folhas pastry at Bolangerie do Grand, voted the best in LA by NY
Hotel in São Paulo with pool, sauna, gym and tennis court
Hotel with the only helipad in the Ibirapuera region
10-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet Access
- WIFI at the hotel
- High-speed Internet
- WIFI in the communal areas
- WIFI in your room
- WIFI access 35 BRL for 24 hours.
- Optic fiber technology provides the highest possible speed of Internet connection.
Private indoor parkingPaying
Accessibility for people with reduced mobility
- Reduced mobility rooms On request only
- Wheelchair access
- Reduced mobility facilities
- Accessible bathroom
Pets allowedPaying
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature control
- Air Conditioning
Languages spoken at the hotel
- Spanish
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- Early Check in from 9AM (Paying) Need access to your room from 9 am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays.
- Late check-out up to 3pm (Paying) Extend your stay until 3pm to make the most of your departure day. Remember, Novotel offers this service free of charge on Sundays. Please confirm availability at check-in.
Dry cleaning / IroningPaying
Porter

Swimming pool undergoing refurbishment
Fitness centre
Sauna
Outdoor tennis courtPaying

BreakfastPaying
3 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

12 meeting room(s)
Conventions hotel
Business center with support staff
Copy/print service available

Hotel location

Hotel Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1
IBIRAPUERA
04021051
são paulo
brazil

Tel: +551132010800

Contact email :

Check-in from 14h00

Check out up to 12h00

AACD : Lilás AACD

By plane
CONGONHAS At 5.5km / 3.42 miles
By plane
SAO PAULO GUARULHOS At 13km / 8.08 miles
By helicopter
ON LOCATION At 0.1km / 0.06 miles
By car
RODOVIA BANDEIRANTES At 5km / 3.11 miles
By car
RODOVIA DOS IMIGRANTES At 3km / 1.88 miles
By car
RODOVIA DUTRA At 12km / 7.5 miles
By train
BARRA FUNDA At 15km / 9.32 miles

GPS :-23.592651, -46.64938

Our accommodation(s)

Elegant rooms offering cutting-edge technology to make your stay even more enjoyable. Stay connected with our broadband/Wi-Fi solutions and intelligent voicemail and fax software.

Upper-level Room King Bed

Max. number of persons: 2
Area: From 32 m² / 344 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Mini Bar

Upper Room, Double Bed

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Mini Bar

Upper-level Twin Room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Mini Bar

Executive Room King Size Bed

Max. number of persons: 2
Area: From 32 m² / 344 sq ft

Wireless internet in your room
High speed internet
Mini Bar

Superior King Room -adapted for reduced mobility with 1 king size bed.

Accessible room

Max. number of persons: 2
Area: From 32 m² / 344 sq ft
Views: City View *

* Subject to availability

Wireless internet in your room
High speed internet
Mini Bar

Room Office - Apartment without bed adapted as an office

Max. number of persons: 2
Area: From 31 m² / 334 sq ft

Family Room - Double bed and one single size bed a child

Max. number of persons: 3
Area: From 32 m² / 344 sq ft

Rooms

Our restaurants and bars

AQUARELLE

Type of cuisine: International

Lunch

12:00 - 15:00

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

P. VERGER

Type of cuisine: International

Closed for dinner on Sundays.

Dinner

19:00 - 23:00

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

BOULANGERIE GRAND MERCURE

Type of cuisine: Cafe

The Mercure Boulangerie offers French specialties, such as croissants, brioches, quiches and cakes that can be enjoyed in the hotel's lobby or alfresco on the terrace.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
~~Sun~~

ABOO WINE LOUNGE BAR

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 12
Maximum size: 286 m²
Maximum capacity: 350 people
Maximum banquet capacity: 250 people

Find out more

Good location, very helpful front desk

Bernadete A. R. Couples - 21/12/2020 Confirmed reviews ALL

We had a blessing experience with the hotel staff, care, cleaness, esterilization and use of mask, distancing, quality hotel air filters throughout, water filtration quality, bathroom air with window and pretty good shower water pressure. Breakfast with fresh fruits and amazing blessing workers like Paul and Moraes. We would suggest some variety other than bacon every day though. Still waitresses did their best to serve and even make omelets and fresh eggs with vegetables though. God bless them

Dear R. and Bernadete, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team and with Paulo and Moraes. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front desk Manager

José D. S. V. Business - 15/11/2020 Confirmed reviews ALL

It’s amazing

Prezado Senhor Jose David Santos V., Agradecemos por compartilhar sua opinião sobre o Grand Mercure São Paulo Ibirapuera. É um grande prazer para todos nós sabermos da satisfação de nossos hóspedes sobre nosso atendimento e serviços. Seus elogios foram compartilhados com nossa Gerente de Vendas Flavia e nosso bombeiro Elvis e com os demais da equipe. Ficamos felizes por termos proporcionado ao senhor uma experiência agradável e espero que sua próxima visita seja tão agradável quanto esta Jéssica Almeida Gerente de Recepção

All the staff were very friendly and helpful

Gabriela O. Business - 28/09/2020 Confirmed reviews ALL

It was super clean and their breakfast is was delicious!!

Dear Gabriela O., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback about the breakfast and our staff will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front desk Manager

Great hotel - been staying here for many years

Pete E. B. Couples - 05/09/2020 Confirmed reviews ALL

Great staff - so friendly and have become like friends after many visits Great food - good quality and good prices Overall I have many positive experiences

Dear Peter M., We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with Carolina, Filipe and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Fredo Families - 20/03/2020 Confirmed reviews ALL

I need to take the last flighty to Miami since American stop due the corona virus. I stay in the hotel from 12pm to 4pm and you guys after I ask a discount on the rate since was one emergency you didn't gave any discount charging full rate + parking + 1 water I drink. This was a very special situation and your hotel management does not understand. Was my second time I stay on your hotel but was the last one and I will use all my efforts to place a bad reviews for this miserable hotel.

Dear, Mr. Fredo, Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best Regards, Victor Mouchrek Front Desk Second Chief

Very friendly hotel

Ernest C. B. Couples - 16/03/2020 Confirmed reviews ALL

We planned a 7 day stay but were cut short by airline cancellation. A 2 day stay was too short. The breakfast was outstanding Everyone was helpful.

Dear Ernest B., We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Victor Mouchrek Front Desk Second Chief

Well located

Anonymous Business - 12/03/2020 Confirmed reviews ALL

Nice room great staff. Could have used more face towels. Bed very comfortable

Dear Sara T., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback and suggestions will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Good stay

Josue N. Business - 29/02/2020 Confirmed reviews ALL

Very confortable, clean and well located.

Dear Josue Demian N., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I will share your comments with our front desk team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Neat, cozy, well located, friendly staff

Caroline T. T. Solo - 25/02/2020 Confirmed reviews ALL

I will certainly return in a next opportunity and recommend to everyone. Great service, fabulous staff and amazing breakfast!

Dear Caroline Tosini T., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with Dirce and our team. It is very good to know that you appreciated our amazing breakfast.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Friendly staff and well appointed rooms.

Steve D. Business - 24/02/2020 Confirmed reviews ALL

Hotel was in good proximity to our meetings near CGH and provided many dining choices within walking distance in addition to the great Ibirapuera Park.

Dear Estevan Gil D., We very much appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. The Ibirapuera park is very nice and it is a good option walk distance for all guest. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Need renovation and better employees

Guillermo V. Business - 20/02/2020 Confirmed reviews ALL

Not a hotel customer oriented

Dear Guillermo V., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jéssica Almeida Front Desk Manager

Dmm278 Business - 10/02/2020 Confirmed reviews ALL

All services and staff were excellent

Dear David Martyn M., We very much appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front desk Manager

Good stay

Leonardo L. Solo - 03/02/2020 Confirmed reviews ALL

Many thanks for the room upgrade (Ibirapuera view).

Dear Leonardo L., We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. It is very good to know that you appreciated the upgraded for our suite with the park view. I will share your comments with our team and Giuliana and Luis . I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Incredible

Mario N. Couples - 08/01/2020 Confirmed reviews ALL

Was an amazing experience staying at grand mercure. The courtesy of the staff, the services available in the hotel. The room is great, have a great size, just the bath that could be a little bit bigger.

Dear Mario Leitao n., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Chief

Excellent for couples

Lucas Couples - 05/01/2020 Confirmed reviews ALL

Hotel is amazing, clean, lots of space. Staff is very friendly and helpful. I did the online check in and although the site had mentioned that I would not need to take a line to get the key, I still did. A short one though, but the hotel was not very packed, so I guess if it was a busy day that would be a problem for me. Check out was fast. Room service could be faster. It took half an hour for a bucket of ice. Apart from the coments above, overall experience was amazing.

Dear Lucas Machado R., We appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Chief

Excellent choice

L.s. Business - 31/12/2019 Confirmed reviews ALL

Spacious room, clean, silent, comfortable. Good amenities. Excellent breakfast buffet.

Dear Laura S., We appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Chief

Ok for SP

Leandro R. Business - 18/12/2019 Confirmed reviews ALL

Check in a litrle slow, but overall ok. Rooms need an up grade. Many maintensnce issues

Dear Leandro R. S., We appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. I am sure that this feedback and suggestions will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Chief

Good

Juliana C. Business - 16/12/2019 Confirmed reviews ALL

The hotel is adorable, but the breakfast should have more options for the people in diet, like more options of eggs or salt things. The rest of the hotel I could not see, because I was with short time. but the receptionist and the carry boy they are gentle and adorable too, this kind of service makes the difference.

Dear Juliana di Natale C., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is very important to know that our staff made the difference in your stayed. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Chief

Always welcome

Pedro Couples - 04/12/2019 Confirmed reviews ALL

Usually stay at Accor hotels and this Grand Mercure is probably one of the best in town. Thank you

Dear Pedro Santiago M., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Chefe de Recepção

good location, nice reception, outdated rooms, disrepair

Joerg Business - 02/12/2019 Confirmed reviews ALL

good location, nice reception, outdated rooms, disrepair

Dear Jorg H., Thank you for taking the time to tell us about your experience at the Grand Mercure São Paulo Ibirapuera. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the observations about the rooms and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jéssica Almeida Front Desk Chief

Our most recent 20 reviews

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Hotel extras