Hotel Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating 4.5/5 6,916 reviews

ALLSAFE approved hotel

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Hotel Grand Mercure São Paulo Ibirapuera
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+ 15 Services

Hotel extras

  • We are a pet friendly hotel. Charges apply.

  • Try a mil folhas pastry at Bolangerie do Grand, voted the best in LA by NY

  • Hotel in São Paulo with pool, sauna, gym and tennis court

  • Hotel with the only helipad in the Ibirapuera region

  • 10-minute drive to Sao Paulo - Congonhas Airport

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
  • Porter
Leisure and activities
  • Swimming pool undergoing refurbishment
  • Fitness centre
  • Sauna
  • Outdoor tennis court Paying
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Hotel Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1
IBIRAPUERA
04021051 são paulo
brazil

Tel: +551132010800

Check-in from 14h00

Check out up to 12h00

  • AACD :  Lilás AACD

  • By plane

    CONGONHAS At 5.5km / 3.42 miles

  • By plane

    SAO PAULO GUARULHOS At 13km / 8.08 miles

  • By helicopter

    ON LOCATION At 0.1km / 0.06 miles

  • By car

    RODOVIA BANDEIRANTES At 5km / 3.11 miles

  • By car

    RODOVIA DOS IMIGRANTES At 3km / 1.88 miles

  • By car

    RODOVIA DUTRA At 12km / 7.5 miles

  • By train

    BARRA FUNDA At 15km / 9.32 miles

GPS :-23.592651, -46.64938

Our accommodation(s)

Elegant rooms offering cutting-edge technology to make your stay even more enjoyable. Stay connected with our broadband/Wi-Fi solutions and intelligent voicemail and fax software.

Upper-level Room King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Upper Room, Double Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Upper-level Twin Room

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Executive Room King Size Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Superior King Room -adapted for reduced mobility with 1 king size bed.

Accessible room
  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Mini Bar

Room Office - Apartment without bed adapted as an office

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft

Family Room - Double bed and one single size bed a child

  • Max. number of persons: 3
  • Area: From 32 / 344 sq ft

Our restaurants and bars

AQUARELLE

Type of cuisine: International

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

P. VERGER

Type of cuisine: International

Closed for dinner on Sundays.

BOULANGERIE GRAND MERCURE

Type of cuisine: Cafe

The Mercure Boulangerie offers French specialties, such as croissants, brioches, quiches and cakes that can be enjoyed in the hotel's lobby or alfresco on the terrace.

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

ABOO WINE LOUNGE BAR

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 286

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Hotel Grand Mercure São Paulo Ibirapuera

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

6,916 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,529 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Nice view

Customer review rating 3.5/5

Fabio Couples - 15/06/2021 Confirmed reviews ALL

Good overall experience. I believe the TV service could be better. There is a good quality TV in the room, but the cable service was very bad, connected via low resolution. The TV could be a Smart TV offering streaming services like Netflix. I would gladly use my own subscription if possible.

Nice Anniversary escape route

Customer review rating 4.5/5

Virginia Couples - 16/05/2021 Confirmed reviews ALL

It was a special night and a well deserved brake within the city we live in because of the pandemic but still nice confy bed, such a lovely treat awaiting us at our suite and a nive and plentiful breakfeast in the next morning!

Prezada Sra. Virgínia, Boa tarde! Agradeço por ter escolhido nosso hotel e ter respondido nossa pesquisa! Fico muito contente em ver que ficou satisfeita com sua experiência conosco! Espero poder hospedá-la em breve e fico à disposição! Atenciosamente, Diogo Nazarian de Morais Gerente Geral

GOOD STAY

Customer review rating 5.0/5

Richard G. G. Business - 14/03/2021 Confirmed reviews ALL

ALL OK SORRY RESTAURANTS CLOSED

Dear Richard Gary G., We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front desk Manager

Good breakfast

Customer review rating 4.0/5

Orene Business - 08/03/2021 Confirmed reviews ALL

Hotel stay in a great area in São Paulo. Near to Ibiraquera park. Delicious breakfast. But needs renovation and maintenance. The toilet seat was broken. For a gran mercure hotel it can improve.

Dear Irene Machado M., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback about the bathroom will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We transmitted this information for our maintenance department to fix it. I really apologize. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Wonderful hotel, great location, amazing staff

Customer review rating 5.0/5

Anonymous Families - 01/03/2021 Confirmed reviews ALL

Great experience, polite staff, great location, nice food and service.

Dear Francisco Carlos S., We very much appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 04/02/2021 Confirmed reviews ALL

Everything was fine

Dear João Francisco Veig K., We very much appreciate your comments regarding your stay at the Hotel Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager
Customer review rating 4.5/5

Marcelo C. Business - 16/01/2021 Confirmed reviews ALL

It was a great time, service brilliant, no worries

Dear Marcelo Egidio de C., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Good location, very helpful front desk

Customer review rating 5.0/5

Bernadete A. R. Couples - 21/12/2020 Confirmed reviews ALL

We had a blessing experience with the hotel staff, care, cleaness, esterilization and use of mask, distancing, quality hotel air filters throughout, water filtration quality, bathroom air with window and pretty good shower water pressure. Breakfast with fresh fruits and amazing blessing workers like Paul and Moraes. We would suggest some variety other than bacon every day though. Still waitresses did their best to serve and even make omelets and fresh eggs with vegetables though. God bless them

Dear R. and Bernadete, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team and with Paulo and Moraes. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front desk Manager
Customer review rating 5.0/5

José D. S. V. Business - 15/11/2020 Confirmed reviews ALL

It’s amazing

Prezado Senhor Jose David Santos V., Agradecemos por compartilhar sua opinião sobre o Grand Mercure São Paulo Ibirapuera. É um grande prazer para todos nós sabermos da satisfação de nossos hóspedes sobre nosso atendimento e serviços. Seus elogios foram compartilhados com nossa Gerente de Vendas Flavia e nosso bombeiro Elvis e com os demais da equipe. Ficamos felizes por termos proporcionado ao senhor uma experiência agradável e espero que sua próxima visita seja tão agradável quanto esta Jéssica Almeida Gerente de Recepção

All the staff were very friendly and helpful

Customer review rating 5.0/5

Gabriela O. Business - 28/09/2020 Confirmed reviews ALL

It was super clean and their breakfast is was delicious!!

Dear Gabriela O., We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback about the breakfast and our staff will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front desk Manager

Great hotel - been staying here for many years

Customer review rating 5.0/5

Pete E. B. Couples - 05/09/2020 Confirmed reviews ALL

Great staff - so friendly and have become like friends after many visits Great food - good quality and good prices Overall I have many positive experiences

Dear Peter M., We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with Carolina, Filipe and our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jéssica Almeida Front Desk Manager

Stay July 2019

TripAdvisor rating 4.0/5

S9554TWmichaelr Business - 22/07/2019 TripAdvisor review

The hotel was welcoming but a large part of the hotel was being refurbished so there were almost no other guests. the rooms are larger than usual but the bathrooms are tired and need updating as does the furniture in the bedrooms. Breakfast is good and bed comfortable. Location is not so good but we knew that. I was there for one night

Dear S9554TWmichelr, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. Your observations are very important and will be used to continuously to improve the quality of our services. In the next visit to Sao Paulo, we hope to see you again, and so, once again we work for your greatest comfort and satisfaction. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

TripAdvisor rating 5.0/5

acmfd Couples - 24/09/2018 TripAdvisor review

The hotel is great, friendly and very polite staff,The room is like home away from home.Breakfast is perfect with a huge variety.It is close to many places and right next door to Ibirapuera.15 min from Congonhas.

Dear Acmfd, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Valentine's Day

TripAdvisor rating 5.0/5

lsarrouf Couples - 17/06/2018 TripAdvisor review

very suitable to celebrate Valentine's Day . very suitable for eating the Valentine's Day, comfortable environment, exquisite decoration, breakfast more than expected, very yummy.rooms well maintained, courtesy of the staff, booking made by the site very easy, everything went right!

Dear Isarrouf, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with our team.The valentine´s day is a very special date and I glad that you had a good stayed with us. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very comfortable, good location, good restaurant

TripAdvisor rating 5.0/5

210marioantonios Couples - 12/04/2018 TripAdvisor review

Very well localized and comfortable, with two good restaurants. Good breakfast. One block distant from Ibirapuera Central Park, and at same block in front at Universidade Federal de São Paulo, Administrative Center.

Dear Mario, We are very thankful and proud to receive your great comments regarding your experiences at Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

LACK OF RESPECT

TripAdvisor rating 1.0/5

RUBENS J Couples - 04/10/2017 TripAdvisor review

There was no upgrade room. No amenities. We asked lunch for the service room. ( both dishes were incorrected, we complained about it , they sent 2 desserts like courtesy, but they charged our requests). We called a masseuse and they charged us because they have a spa in the hotel. But we are free to call someone outside better .... Horrible place ....

Prezado Senhor Rubens Junior, O Grand Mercure São Paulo Ibirapuera agradece por compartilhar conosco a experiência vivenciada em nosso hotel. Lamentamos profundamente não termos correspondido às suas expectativas, nosso principal objetivo é buscar a excelência nos nossos serviços para a satisfação de nossos hóspedes. Suas colocações realmente são muitos importantes, infelizmente nesta sua estadia não foi possível conceder o upgrade pois não tínhamos disponibilidade, mas pude verificar que em suas 2 ultimas estadias o upgrade foi oferecido. Em relação ao jornal, não dispomos de jornais impressos, hoje a rede Accor está trabalhando com o aplicativo Press Reader o qual o senhor pode baixa-lo gratuitamente e ter acesso a uma série de jornais e revistas, durante sua estadia. Suas observações sobre Alimentos e Bebidas foram discutidas com o responsável e as orientações à equipe foram feitas para que essas situações não se repitam, pedimos desculpas se a sobremesa enviada o desagradou, não era essa a nossa intenção. Esperamos ter a oportunidade de recebê-los novamente no Grand Mercure Ibirapuera e poder reverter esta impressão vivenciada anteriormente. Atenciosamente,

One night without breakfast!

TripAdvisor rating 5.0/5

DaniellaC376 Family - 16/05/2017 TripAdvisor review

Everything perfect apart from the huge breakfast that is offered in this hotel but not included. Staff were very nice and everything else, the only thing that don't make sense is not to offer that service included

Dear Daniella C, We appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have two types of room rate. One with breakfast include and another one with no breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Marvelous stay

TripAdvisor rating 5.0/5

jlhoeffel Couples - 06/03/2017 TripAdvisor review

We stayed at Grand Mercure São Paulo Ibirapuera for 4 nights and it was excelent. Amazing view from the Suite, excelente breakfast and very helpful staff. Everything was perfect and we totally recomend this Hotel. Superb location as well.

Dear Mr. Hoeffel, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great!

TripAdvisor rating 4.0/5

100hweber Business - 30/10/2016 TripAdvisor review

The check in was swift and gently addressed. The rooms was very well furnished, clean and very comfortable. At all time the staff attention was kind, gentle and professional. It was a great experience.

Dear Henrique W, We very much appreciate your comments regarding your stay at the Grand Mercure São Paulo Ibirapuera. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect until the time of departure.

TripAdvisor rating 4.0/5

reneaugustoa Business - 01/02/2016 TripAdvisor review

The hotel has good structure, search quality service within your five-star profile. The room is great. It was perfect until the time of checkout. I was not well attended by the staff at the source. Employees of outsourced service hotel valets, playing and discussing personal things. I had no assistance to call the taxi.

Dear Rene Augusto A, We very much appreciate your comments regarding your stay at the Grand Mercure Hotel Parque do Ibirapuera. It is always a pleasure to receive feedback. I am sorry that your departure experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely,

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