Grand Mercure São Paulo Ibirapuera 5 stars

Customer review rating (ALL Rating) 4.6/5 1,684 reviews

Best price
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Grand Mercure São Paulo Ibirapuera - Image 1
Grand Mercure São Paulo Ibirapuera - Image 2
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Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA, 04021051 SÃO PAULO, Brazil

Description

Hotel extras

  • We are a pet friendly hotel. Charges apply.

  • Try a mil folhas pastry at Bolangerie do Grand, voted the best in LA by NY

  • Hotel in São Paulo with pool, sauna, gym and tennis court

  • Hotel with the only helipad in the Ibirapuera region

  • 10-minute drive to Sao Paulo - Congonhas Airport

Our accommodation(s)

Hotel location

Grand Mercure São Paulo Ibirapuera

Rua Sena Madureira 1355 Bloco 1, IBIRAPUERA
04021051 SÃO PAULO
Brazil

GPS:-23.59263, -46.6493

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  1,684 reviews

TripAdvisor Rating  4.0/5  1,871 reviews

Certificate of excellence 2024

Great stay

Customer review rating 4.5/5

Pablo B. Business - Confirmed reviews ALL

Amazing service Beautiful structure Very polite staff It's not a perfect 10 only because the restaurant took a long time to serve the lunch.

Dear Pablo, We very much appreciate your comments regarding your stay at the Grand Mercure Ibirapuera. We’re glad you enjoyed the service, the structure, and the polite staff. We apologize for the delay in lunch service and will work to improve this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Carolina Barreto Customer Experience Coordinator

Coldest hotel without heating system and enough heaters—Worst Hotel Experience

TripAdvisor rating 1.0/5

Relax36176439726 TripAdvisor review

The worst hotel experience ever. The hotel does not have heating system so rooms are around 18C degrees. When I asked the reason why rooms are cold; the lady in the reception told me because it is cold outside (seems like a joke, but it is for real unfortunately). There are no heaters in the rooms, you have to ask from the reception. They give only a very small sized heater; only capable of heating itself. When you ask for 2 heaters so that you have a chance to warm the room up, they say they can’t do that, make a complaint at the checkout. Really this hotel does not deserve its price. I really don’t recommend this hotel to anyone.

Dear Guest, Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience you encountered during your stay with us. Ensuring our guests comfort is of most importance to us, and we regret that we fell short of your expectations regarding the heating arrangements. We appreciate your feedback regarding the lack of a central heating system and the availability of heaters. Please rest assured that we are taking your comments seriously and will review our procedures to ensure a more comfortable experience for our future guests. Once again, we apologize for any inconvenience caused. Warm regards, Carolina Barreto Customer Experience Coordinator

I prepaid when checked in. When I checked out, had to pay an extra charge because the “rate was wrong”. Now I have to explain my expense report how a stay has two charges.

Customer review rating 2.0/5

Sergio B. Business - Confirmed reviews ALL

There is also the taxi issue. No matter the time of the day, there is NEVER a taxi available at the front desk.

GOOD STAY

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

VERY GOOD HOTEL, GOOD FACILITES, SPACIOUS ROOM, COMFORTABLE BED, ONLY THE PHONE`S KEE FUNCTIONS DIDN`T WORK, I HAD TO IN PERSON TO ACCESS WAKE-UP SERVICE

Top-notch service

TripAdvisor rating 5.0/5

Riizkywp TripAdvisor review

Bruna and Gabriel are one of the most helpful, patient, attentive, very accommodating and probably one of the best hotel staff I’ve encountered ever. From the little things even some tedious tasks that I requested. Kudos to Bruna for taking Gabriel under her wing as both Bruna and Gabriel made me feel at ease during a stressful hour by having a relaxed conversation.

Dear Guest, Thank you so much for sharing your experience with us! We are thrilled to hear that Bruna and Gabriel made such a positive impression on you. It's wonderful to know that their helpfulness and attentiveness made your stay more comfortable, especially during a stressful time. I will make sure to pass on your kind words to them. We look forward to welcoming you back soon! Best regards, Carolina Barreto Customer Experience Coordinator

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Other web-users rate our hotel

  • 259 reviews 9/10 Location
  • 663 reviews 7.4/10 Room
  • 783 reviews 8.4/10 Service
  • 29 reviews 4.1/10 WiFi
  • 367 reviews 9.2/10 Breakfast
  • 331 reviews 7.9/10 Comfort
  • 215 reviews 6.4/10 Cleanliness
  • 212 reviews 8.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.