The experience was not the best. I was placed in a room with a letter for a different guest. The room allocation was not the upgrade that I was told I should have received even though they said that there was availability. The room was noisy with the sound of traffic from outside. The breakfast was far from the standard I would expect. I ended up taking my own tea to drink. I asked for lactose free milk but was told that they did have this. A staff member visited the buffet while I was having breakfast filling a plate wearing there mask around their chin and not using the gloves or hand sanitiser required and drinking coffee at the drinks station. I ended up just having one poached eggs only and at check out was charged 60 BRL for this!

Wonderful staff and good experience

Had booked a single night in one of the rooms with the balcony, overviewing the park. Checked in early without any issues, room was immaculate and everybody in the hotel was friendly and helpful.

Excellent experience in the Room office. Excellent food and impeccable service.

The Hotel is We Just Had a good, fatty and comfy weekend! The hotel is very well maintained, the room was very comfy and the food was also awesome! All the pastries in the breackfast were amazing, very delicious! I will definitely recommend it for a get away weekend to be treated well by the nice stuff, eat and drink! Also you can go and have a walk on the Ibirapuera Park! So, if you want to celebrate anniversary, bdays or whatever they will help you organize! There is a Cousy bakery or coffee shop that has some goddies and is called Boulangerie! Thanks a lot! We will definitely go back ❤️ Eduardo & Andrea

The Hotel is very welcoming, the room is comfortable, quiet, but I missed a male and female bathrobe in the room, which was very frustrating.

Good overall experience. I believe the TV service could be better. There is a good quality TV in the room, but the cable service was very bad, connected via low resolution. The TV could be a Smart TV offering streaming services like Netflix. I would gladly use my own subscription if possible.

It was a special night and a well deserved brake within the city we live in because of the pandemic but still nice confy bed, such a lovely treat awaiting us at our suite and a nive and plentiful breakfeast in the next morning!

The hotel was welcoming but a large part of the hotel was being refurbished so there were almost no other guests. the rooms are larger than usual but the bathrooms are tired and need updating as does the furniture in the bedrooms. Breakfast is good and bed comfortable. Location is not so good but we knew that. I was there for one night

The hotel is great, friendly and very polite staff,The room is like home away from home.Breakfast is perfect with a huge variety.It is close to many places and right next door to Ibirapuera.15 min from Congonhas.

very suitable to celebrate Valentine's Day . very suitable for eating the Valentine's Day, comfortable environment, exquisite decoration, breakfast more than expected, very yummy.rooms well maintained, courtesy of the staff, booking made by the site very easy, everything went right!

Very well localized and comfortable, with two good restaurants. Good breakfast. One block distant from Ibirapuera Central Park, and at same block in front at Universidade Federal de São Paulo, Administrative Center.

There was no upgrade room. No amenities. We asked lunch for the service room. ( both dishes were incorrected, we complained about it , they sent 2 desserts like courtesy, but they charged our requests). We called a masseuse and they charged us because they have a spa in the hotel. But we are free to call someone outside better .... Horrible place ....

Everything perfect apart from the huge breakfast that is offered in this hotel but not included. Staff were very nice and everything else, the only thing that don't make sense is not to offer that service included

We stayed at Grand Mercure São Paulo Ibirapuera for 4 nights and it was excelent. Amazing view from the Suite, excelente breakfast and very helpful staff. Everything was perfect and we totally recomend this Hotel. Superb location as well.